Ratings based on 53 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveller

Superior lodges, superior views

Posted 17-Nov-2014
very nice family weekend, children spent nice time in the swimming pool and enjoyed the kid's club. Very helpful and friendly staff, planning to visit again!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Tipton

Everything perfect- accommodation , air, nature,

Posted 10-Nov-2014
I think leaving hotel at 10:00- too early as check in is at 4:00 PM. I loved food - very nice and tasty, I enjoyed SPA procedure and definitely we will be back . Fowey is incredible!!
2 out of 5
by A verified travellerfrom Manchester

The staff was unfriendly and disappointing

Posted 27-Sep-2014
Pros: It is situated well. Nice nature.
Cons: The services and the staff should be more helpful and polite.
Overall the hotel facilities were OK. The staff was unhelpful and unfriendly. No warning that I need to pre-book a place in the restaurant for a dinner. The restaurant was almost empty but they sent me in the nearest village at 8.00pm, foggy night, without knowing the region to search for a place to eat. Eventually, we ended up back in the hotel, hungry and exhausted just to figure out the there was take away available you could order from the bar. Terrible experience. The provided breakfast was disappointing as well. We didn't hear even one simple "good morning" not even a smile.
5 out of 5
Recommended
for Couples
by G Harrisfrom somerset

a very special place

Posted 17-Sep-2014 on Hotels.com
excellent service from beginning to end, really pleasent surprise to be upgraded to a lodge. absolutely spotless with all the comforts of home. staff exetremly good.spa facilities a bonus. would recomend to all our friends.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Florida USA

Beautiful countryside location.

Posted 08-Sep-2014
Pros: Most of it and we would recommend it .
Cons: Install an elevator. I have a heart condition and found a room at the top of the Hotel very hard to negotiate. Inform guests stairs are involved.
Location: Very lovely location! Loads of lovely walks in the gardens and a really nice pool. Pleasant drives to nearby seaside towns. Good fish restaurants too!
Hotel was very lovely with great architectural features and historical ambience. Bedroom was adequate with nice hotel bed linen, thick fluffy towels and bath robes. Tea and coffee facilities. TV was quite small with not too many channels All public areas were very pleasant with lovely views. English/Continental breakfast was available and was very good. Great choices. However, we dined in the restaurant on one evening and the food a was not what we had hoped for. My entrée was listed as Pork loin, cabbage and apple and Mashed Potato. The pork was hidden under a very small portion of cabbage/apple and the mashed potato was thin and watery I ate one piece of pork and the cabbage but left most of it. When the server asked why I told her that I did not believe the pork was as described on the menu and that I was very disappointed. To compound the whole experience I ordered the Cheese Tray for dessert and when it arrived there was only 2 different cheeses and the crackers were stale. Obviously the Chef was having a bad evening!! Staff were very ice in general but we overheard a very disgruntled young lady having a loud conversation with the bar staff regarding her pay and working hours- not what patrons need to hear!
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 31-Aug-2014 on Hotels.com
3 out of 5
Recommended
for Couples
by A verified traveller

Nicht das gebuchte Zimmer

Posted 11-Aug-2014 on Hotels.com
Leider haben wir das gebuchte Zimmer (Superior) nicht bekommen und sollten wegen dem Blick trotzdem den höheren Preis zahlen, was wir ablehnten. Dann bekamen wir einen Nachlass von dreissig euro je Tag ... Aber versucht haben sie es :-(... Hotel ansonsten ok, aber in die Jahre gekommen. Überall Renovierungsrückstau. Für ein paar Tage aber ok.
5 out of 5
Recommended
for Families
by Kay Are Ulvestadfrom Norway

Beautiful hotel, good facilities and great service

Posted 22-Jul-2014 on Hotels.com
The good: calm location, lovely hotel and room interior, good and affordable restaurant, very friendly and helpful staff, good pool, exercise room and sauna, free wifi in the reception area, great common areas. The less good: our room was a bit noisy due to the nearby staircase, and the promised garden views were 90% rooftop and exterior metal staircase views. Wifi in the rooms was not working yet, but this is underway. The verdict: wonderful hotel, would definitely stay again, but would ask for a more quiet room.
5 out of 5
Recommended
by julesfrom colchester

loved the rabbits!!!!!!!!

Posted 25-Jun-2014 on Hotels.com
we had a problem when we first arrived but there was a member of staff called Adam was so very helpful and we were all sorted very quickly had a fab time P S lovely breakfast !!!
3 out of 5
by zoefrom kent, u.k.

House keeping

Posted 20-Jun-2014
Pros: Situated near Eden project, Fiwey and many other places.
Cons: A good deep clean.
Location: Fowey, Eden project, north and south coasts, beaches.
Was not told the hotel was under reconstruction. I booked 2 rooms at the same time, our room was not upgraded but other was, they did upgrade when asked. The hotel needs a good deep clean, very dusty dining room, as such a beautiful historic room, it should be cared for, panels dusty, chandelier dusty and massive cobwebs in the window area, above where people were eating. When we told the staff they were not worried or apologetic. Beautiful views, well situated for eden project, Fowey and more.