View from room

Reviews of The Lugger Hotel

5 out of 5
The Lugger Hotel
Portloe, Truro, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 265 out of 375 reviews" "
Rating 8 - Good. 91 out of 375 reviews" "
Rating 6 - Okay. 17 out of 375 reviews" "
Rating 4 - Poor. 2 out of 375 reviews" "
Rating 2 - Terrible. 0 out of 375 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Stayed here to visit family and it’s the most beautiful location and wonderful facilities. I can’t thank Alison enough for assisting me when I messed my booking up and we cant wait to come back for a holiday
Stayed 2 nights in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel,great location, bed not all that
A small and friendly hotel, set in a rural, coastal position , away from it all. Old building tastefully redecorated , room was nice with a decent bathroom. Excellent view of the coastal inlet. Caught a glimpse of the local fisherman launching and returning in the morning , right under our window Only negative was the bed, for such a highly priced room, I would expect bigger and better comfort - breakfast was ok
Stayed 1 night in Sep 2023

10/10 Excellent

PAUL

Excellent all-round.
Stayed 8 nights in Nov 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice place and friendly staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Rick

Stayed 1 night in Nov 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cornwall short relaxing break.
Very nice room and clean towels every day. Liked having the little fridge for fresh milk and water. Staff were friendly and helpful.Meals were very good and plenty of choice. The area was beautiful for scenery and walking which we enjoyed. Would love to return oneday in the future.
Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in an amazing setting. Great food. Really helpful and friendly staff.
Stayed 3 nights in Sep 2023

6/10 Okay

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely yet pricey seaside resort
We spent a night in Portloe and were impressed with the location of the Lugger and the kindness of the check-in staff, who helped us get into our room a bit early so that we could dress for an event. After booking a 260-pound room at a quaint B&B, I was surprised when we were asked if we wanted to pay another 18 pounds for the very simple breakfast they set out in the mornings. Our room was in the back of the second building, so our only small window was about two feet from the next building, and our bed faced the bathroom door. I understand you can't always get the room with the view, but the rooms are nothing special on the backside. I would normally hope a 5-star hotel would have a few nice details, like a cart for the drinks so you're not balancing the kettle on the bedside table, or a nespresso machine rather than two instant coffee packets. Overall, it's a lovely stopover, but I'd only return if they offered a steep discount and promised a bit of a view.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for those looking for a quiet, peaceful, well run, very helpful staff team. The hotel is uncluttered, rooms simple and tastefully done. Breakfast is great. The location and views are simply stunning.
Stayed 1 night in Aug 2023

10/10 Excellent

Brenda, Lafayette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. The restaurant manager shared suggestions for sightseeing the first day we were there. It was a wonderful day and one we never would have come up with on our own. Everyone we encountered at the Lugger seemed genuinely interested us and sharing their love of Cornwall with us.
Stayed 4 nights in Aug 2023

10/10 Excellent

Viv

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Magical!
Stayed 1 night in Jul 2023

8/10 Good

silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Location is beautiful
Stayed 2 nights in Jun 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Gorgeous location and room. Breakfast was amazing. The only thing I would recommend is to email guests before the stay to book a table for food as couldn’t eat there which was shame. However the pub up the lane was amazing.
Stayed 1 night in Jun 2023

10/10 Excellent

Charles, Cabarita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
After big cities, it was fantastic to stop and enjoy the small village of Portloe. The hotel to excellent and the staff and food outstanding. Nothing was too much trouble and our whole experience was the best we enjoyed after four weeks in the UK.

6/10 Okay

Andrew

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Hmmm …not what we expected.
Very mixed thoughts about our stay at the Lugger! Obviously a beautiful location, the food was good… but… The Lugger is charging premium prices!! Our de-luxe room was very small and stiflingly hot with the view of a wall. Apart from one lady who was very efficient and kept the whole ship afloat, I’m afraid the staff were woefully inadequate. One waitress was so unresponsive and unfriendly it had to be experienced to be believed. This was not the experience I was expecting having read previous reviews… perhaps we were just unlucky but we would be reluctant to return.
Bedroom view
Stayed 2 nights in Jun 2023

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Exceptional Location, Great Food
The location is quite exceptional. We watched dolphins as we sat on the restaurant terrace. We stayed in the Look Out which whilst small has amazing views and we would definitely ask for that room again when we return. The food is very good and reasonably priced for the quality on offer. I would suggest that staff training could be improved. There was one lady who appeared to be in charge of service in the dining room who was very friendly and good. However the team around her fall along way short of the standard that she delivered.
Stayed 2 nights in Jun 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, clean rooms but disapointed no lunch service on Saturday. Overpriced for what is was.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Stunning room in an evocative location - such a gem! Wonderful breakfast with beautiful view. The restaurant’s approach feels a little regimented.
Stayed 1 night in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Duncan

Stayed 2 nights in May 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the journey
Really nice stay in a wonderful location. Small team of focussed people that seem to enjoy what they do, and made me feel at home. The rooms are well appointed, and the beds comfortable. The food was excellent.
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Stayed 5 nights in Mar 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming. Excellent room. Beautifully cooked food. Relaxing ambience
Stayed 4 nights in Mar 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 3rd stay
It was lovely as always food staff and hotel excellent can’t wait to go again
Stayed 2 nights in Mar 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Amanda

Stayed 1 night in Oct 2022

10/10 Excellent

Carolyn

Stayed 3 nights in Sep 2022

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
Wonderful! We enjoyed our stay at The Lugger immensely, the staff were superb, very friendly nothing too much trouble. A little gem, will definitely return.
Stayed 2 nights in Sep 2022

10/10 Excellent

Bernard

Stayed 1 night in Sep 2022

10/10 Excellent

Clive

Stayed 2 nights in Sep 2022

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet little idyl.
The Lugger staff are fabulous! As I am a coeliac they were able to adapt the menu quickly and easily. Well done chef! The hotel was clean and the extra additions of milk in the room fridge and fresh fruit were very welcome. The giant chocolate cookies were enjoyed by my husband! The hotel is in a tiny village with very narrow and steep curving roads so chances of getting big vehicles is a task but well worth it when you get there. During the evening you can sit on the decking and the hotel light up the incoming/outgoing tide which is so very peaceful.
Stayed 3 nights in Sep 2022

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service and excellent food . Lovely room with a terrace area . My only disappointment was the table we were allocated at dinner which was in a separate area to the main restaurant and I commented about this at the time. During busy holiday periods perhaps they should consider having two sittings in the restaurant.
Stayed 1 night in Aug 2022

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hideaway
Perfect hideaway. Secluded. Fantastic gourmet food. Best ice cream on planet earth (home made).
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing weekend away
Stayed 1 night in Aug 2022

8/10 Good

Ann

Stayed 5 nights in Aug 2022

10/10 Excellent

Mr Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setting on a tiny bay, which is a working crab and lobster fishing harbour. Really want to go back in the winter when a gale blows in.
Stayed 1 night in Aug 2022

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, staff & service
Very laid back, nice quiet hotel, wonderful views
Stayed 5 nights in Jul 2022

10/10 Excellent

Dianne

Stayed 1 night in Jul 2022

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Staff & service, property conditions & facilities
Completely unique hotel with rooms dotted around the harbour. Outstanding restaurant with sea views and incredible menu. We had an awesome three course dinner with fresh, local products. In the morning, breakfast was equally satisfying with kippers, fresh, local yoghurt and great coffee. Although this hotel is off the beaten track, we’d gladly take the long journey again. Staff, cheerful friendly and professional. Setting sublime. Lovely coastal path on your doorstep too!
Stayed 1 night in Jul 2022

10/10 Excellent

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Absolute gem of a hotel and in an idealic spot too. We had a lovely weekend then and will definitely book again. The staff are lovely, the hotel is immaculate and the food was very good too.
Stayed 1 night in Jul 2022

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a beautiful location!
Stayed 1 night in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

Simon

Stayed 1 night in Jun 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

8/10 Good

Koon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Wonderful hotel… we stayed in the boat house with an incredible view
Stayed 3 nights in May 2022

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022