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Reviews of Pine Lodge Guest House

3 out of 5
Pine Lodge Guest House
91 Henver Road, Newquay, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 98 reviews" "
Rating 8 - Good. 43 out of 98 reviews" "
Rating 6 - Okay. 7 out of 98 reviews" "
Rating 4 - Poor. 1 out of 98 reviews" "
Rating 2 - Terrible. 4 out of 98 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Unfriendly. All in all don’t stay here I would never stay here again !!!
Stayed 1 night in Oct 2020

4/10 Poor

Pam, BC Canada

We tried for over a month to cancel our reservation with this hotel by various method and as we are in Canada the time difference was difficult for phone calls. We reached out to Expedia to contact them which they were still trying to do as of last Friday the 4th as they couldn’t get a hold of them either. Every other hotel we booked for our trip refunded money even if they didn’t have I yet this place didn’t. Due to Covid restrictions here in Canada and in the UK and flights being cancelled there was no way for us to come. Their no refund policy doesn’t allow for the current situation yet their own website states that stays are for essential travel only and proof may be required yet they don’t have the courtesy to return messages or emails to their customers. When we are finally able to come over we will not be booking here again. Maybe it is a nice place who knows but their customer service is very poor
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation, fairly clean and good service. The hotel was a tad run down and needs some updating but for the money we paid, it was worth it.
Stayed 2 nights in Aug 2020

2/10 Terrible

Michelle

Liked: Property conditions & facilities
My stay was poor, there was no social distancing, some one coughing and sneezing in the breakfast room, very very loud music, service at breakfast was very delayed, will not be staying there again, we even checked out a day early.
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Room comfort
2 nights at Pine Lodge
Easy to find , ample parking , friendly welcome , bit of a walk to the main part of Newquay but manageable, room was small with a very small bathroom, relatively clean but quite basic accommodation considering it’s not a basic price in my opinion , bed was comfy however the walls are thin and we had a noisy family next door who decided to have showers at midnight and you could hear the shower motor through the wall ,the breakfast was also only from 8-9 which doesn’t give you much time to use it if you want to rest , expect breakfast to be open till 10 usually , it was overall a nice stay.
Stayed 2 nights in Aug 2020

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family run B&B
As a family of 6, we had a lovey stay, all the staff went out of their way to look after us and nothing was too much trouble for them.
Stayed 2 nights in Jul 2020

8/10 Good

AW, Corby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We felt welcomed. The team has implemented changes to react to current situation.
Stayed 2 nights in Jul 2020

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Newquay Nights
Great location and friendly welcome..
Stayed 3 nights in Jul 2020

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience in this lovely lodge
Really enjoyed staying at the Pine Lodge for our short trip Cornwall. We stayed in room 2A, it's a nice cosy small double room, bed is very comfortable and everything was clean. Lia and Ash were lovely hosts... we told them we had to check out very early in the morning and they kindly prepared continental breakfast for us to take for the journey. Very pleased with our stay and will defo come back. Thank you
Stayed 2 nights in Jul 2020

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth visiting!
Up to expectations- enjoyed heated swimming pool despite Cornish weather turning cooler. Proprietors attentive, staff friendly.
Stayed 9 nights in Aug 2019
Response from Y on 7 Sept 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a lovely big room for our large family with a small seating area outside it. Its hard to get a room big enough for our family of 6 but this was perfect !!! There was an amazing pool area which the kids loved and he property is only a short walk into town.Breakfast was deliciously and the staff were lovely we wouldnt hesitiate to stay again
Stayed 1 night in Aug 2019
Response from Y on 7 Sept 2019
Thank you for your review. We are so pleased you had a lovely stay. We hope you get a chance to stay with us again.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grandchildren loved the pool after a day on the beach. Felt well looked after and would recommend.
Stayed 3 nights in Aug 2019
Response from Y on 7 Sept 2019
Thank you for your review.

10/10 Excellent

Silvans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nicec Hotel, clean and Tidy, friendly staff Recommend for stay
Stayed 1 night in Aug 2019
Response from Y on 7 Sept 2019
Thank you for your review

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
One of the worst experiences in a bnb.
We visited Cornwall and booked pine lodge after seeing its high rating for the start of the trip. But booking this hotel was the only mistake we made on our trip. It didn't feel like a relaxing stay at a hotel but more like a strict hostel with so many rules for almost everything. Our flight arrived early and we asked for an early check-in and they asked for extra fees even if the room was available to check-in. It was my boyfriend's birthday and I wanted to bring a cake to surprise him at midnight which also was against the rules and we ended up doing nothing. We booked a double bedroom and the bathrooms were so tiny that it would be nightmare for a claustrophobic person. We booked this bnb for just 2 days and then moved to a different hotel and we were so glad we did that. Overall this booking ruined the few days of our trip and we fail to understand that why is this bnb rated so high because it definitely does not even come close to what we expected.
Stayed 2 nights in Aug 2019

10/10 Excellent

D.Tena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, wonderful staff , perfect location 😊
Stayed 4 nights in Aug 2019
Response from Y on 7 Sept 2019
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Y on 7 Sept 2019
Thank you for your review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Good location. Friendly staff. Not to far away from the centre of newquay
Stayed 2 nights in Jul 2019
Response from Y on 7 Sept 2019
Thank you for your review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customer service was very good. The rooms are compact but clean and tidy
Stayed 1 night in Jun 2019
Response from Yvonne on 18 Jun 2019
Thank you for your feedback.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel friendly staff nothing too much trouble. Food first class.
Stayed 2 nights in Apr 2019
Response from Yvonne on 22 Apr 2019
Thank you for this lovely review. We are pleased you enjoyed your stay.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Fantastic value for money
Stayed 5 nights in Mar 2019
Response from Yvonne on 1 Apr 2019
We are glad you enjoyed your stay with us.We look forward to hosting you again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly family run business, helpful , smiley and accommodating. Will definitely return.
Stayed 3 nights in Mar 2019
Response from Yvonne on 19 Mar 2019
Thank you for this feedback. We are so glad you had a lovely stay. We hope you get the opportunity to come again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We stayed one night at Pine Lodge on our journey through Cornwall. The off street parking made the room easily accessible. The room was pleasant, clean and comfortable. We were able to walk into town where there were many choices of restaurants. Breakfast was delicious with a good choice of options. Overall a pleasant stay.
Stayed 1 night in Sep 2018
Response from Yvonne on 25 Sept 2018
Thank you for you kind feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, friendly, helpful owners, excellent breakfast included. Easy walk to town & attractions.
Stayed 1 night in Sep 2018
Response from Yvonne on 25 Sept 2018
Thank you for your feedback

10/10 Excellent

Penelope

Fantastic
Fantastic very clean. Owners fantastic breakers was very good Would highly recommend
Stayed 6 nights in Aug 2018
Response from Yvonne on 4 Sept 2018
Thank you for your lovely review. We hope you get the chance to stay with us again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
The hotel was fantastic they was pleasant food was nice it was nice and clean it was a great experience
Stayed 1 night in Aug 2018
Response from Yvonne on 16 Aug 2018
Thank you for your feedback.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Yvonne on 16 Aug 2018
Thank you

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, comfortable, clean and friendly, hope to return J
Stayed 7 nights in Jun 2018
Response from David on 19 Jun 2018
Thanks for the feedback, glad you enjoyed your stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family break
Lovely hotel, situated just outside the Town. 15 mins walk into town centre. Excellent service would highly recommended.
Stayed 3 nights in May 2018
Response from YM on 6 Jun 2018
Thank you for your lovely feedback. We hope you come to stay again in the future.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice weekend away
A nice place to stay, lovely breakfast and excellent WiFi and friendly owners
Stayed 3 nights in May 2018
Response from YM on 6 Jun 2018
Thank you for your feedback.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We really enjoyed our stay at Pine Lodge. We can't wait to return. David, Yvonne and all the staff were extremely helpful. It was spotlessly clean throughout. Breakfast was beautifully cooked, lots of choice. Service was fantastic. Rooms were lovely, clean and comfortable. It was nice to relax in the bar area, bar food was very nice. We would definitely recommend a stay here.
Stayed 6 nights in Sep 2017

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staffs are very nice and try their best to help me. Many thanks.
Stayed 1 night in Aug 2017
Response from David on 26 Aug 2017
Glad you enjoyed your stay and thanks for the feedback. Regards.

10/10 Excellent

Natalie, Chilliwack, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location, accommodation, breakfast and value.
Hotels are way more expensive in the UK, but I found this one had reasonable rates with a lot more perks...
Stayed 1 night in Jun 2017
Response from David on 16 Jul 2017
Natalie, Thanks for your feedback, we are glad you enjoyed your stay. Regards

10/10 Excellent

GROSVENOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017
Response from David on 16 Jul 2017
Thanks for the score!

8/10 Good

tony, birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location to get around walking not far
friendly staff and helpful breakfast very good only stayed one night but if down that way again would stay there again
Response from David on 16 Jul 2017
Tony, Glad you enjoyed your stay. My wife and I have owned the Hotel for 2 seasons and we are steadily upgrading / redecorating and should be totally complete within another 2 seasons. Hopefully you will return and see for yourself. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with parking facilities
Very well maintained family friendly hotel. It is a bit further from the centre of town and beach but it has parking facilities within the compound.I really enjoyed the quiet environment .

10/10 Excellent

kate, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The welcome was very inviting and was quick and ch
On arrival the hotel looks very inviting, very pretty looking. And the room was did welcome you after a long journey the view from the window was beautiful you can see the sea and look down on to the town. It includes a small bar, and heat pool and in all areas where very clean.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

geoffrey, Whitehaven cumbria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short holiday
Another great stay great hosts good breakfast handy for busses to nearby places easy walk to town 15 minutes
Response from David on 5 Jul 2016
Thank you for your in depth feedback. We hope you get a chance to stay with us again in the future.

10/10 Excellent

malcolm, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay At Newquay
I enjoyed by stay here at the B&B. It was busy which is a good sign and it felt nice. Difficult to explain but it felt like you were sitting at home working with the computer
Response from David on 5 Jul 2016
Thank you for your kind words. We hope you get a chance to stay with us again soon.

10/10 Excellent

Marilyn, Fife, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This guest house is situated about a 20 minute walk into town. However there is a bus stop across the road to take you into the town and one right outside the guest house returning from the town. The guest house was lovely, very clean and there was a very good variety of dishes for breakfast. We had a very enjoyable stay there.
Response from David on 5 Jul 2016
We are glad you had a good stay with us. Hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pine lodge stay
A good b and b. However you can't walk to town as is quite far away. About 5 mins in cab. Plenty of choice for breakfast and friendly staff. Not the best views but a quiet and comfortable place if you need plenty of r and r.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for the high score, glad you enjoyed your stay.

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for the high score, glad you enjoyed your stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refused to waive charge for second day despite my giving maximum advanced warning I had to cancel. Very poor attitude to new customer.
Response from David on 12 Jun 2016
Hi, sorry that you were disappointed by our booking policies. Your comment was anonymous so we can' cross check against the actual detail. However, we have had a couple of guests who have had to leave early due to family or work circumstances. Whilst this is unfortunate, it is a personal matter/choice and if the room has been booked, I would hope that you understand that another potential guest could not have booked. If we have more than 7 day notice (can't check what 'maximum notice' you offered), changes can be made without incurring room charges but less than that, or telling us on the day that you are leaving would leave us out of pocket.