Exterior

Reviews of Best Western Corbin Inn

2.5 out of 5
Best Western Corbin Inn
2630 Cumberland Falls Hwy, Corbin, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 192 out of 450 reviews" "
Rating 8 - Good. 136 out of 450 reviews" "
Rating 6 - Okay. 65 out of 450 reviews" "
Rating 4 - Poor. 34 out of 450 reviews" "
Rating 2 - Terrible. 23 out of 450 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Linda

Travelled with family
Property was well lighted, clean, bed very comfortable.
Stayed 1 night in Mar 2024
Response from sejal Patel on 20 Mar 2024
Thank you for your feedback.

6/10 Okay

William

Disliked: Property conditions & facilities
Disappointed that room keys/cards wouldn’t act properly; had to go back to office TWICE. Bathroom area subpar. Desk had no outlets for electronics.
Stayed 1 night in Mar 2024
Response from sejal patel on 20 Mar 2024
we are so sorry for any inconvenience while you visited us. please do give us a chance to serve you better next in the future.,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sejal Patel on 20 Mar 2024
wow it means a lot to us to get 5 out of 5 star. we greatly appreciated.

6/10 Okay

Joanne

Travelled with family
Liked: Cleanliness, staff & service
Disappointed that the Expedia rate was more than the rate if we had just booked directly with the hotel. Average place to stay for the night. Smelled clean and staff was nice.
Stayed 1 night in Mar 2024
Response from Sejak patel on 20 Mar 2024
Thank you for your feedback to us.

6/10 Okay

Derek

Travelled with family
Liked: Staff & service
Staff was very friendly, cleanliness lacked a bit in the room. Building is old and poorly renovated. Perfume on a pig would sum it up.
Stayed 1 night in Mar 2024
Response from Sejal Patel on 7 Mar 2024
Thank you for your kind words to us.

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from sejal patel on 7 Mar 2024
Me and my staff are greatly appreciated for your wonderful review to our hotel. Please do come back and visit us soon,

10/10 Excellent

Donald

Stayed 1 night in Feb 2024
Response from Sejal patel on 20 Mar 2024
Thank you so much for big 5 star review

10/10 Excellent

Don

Liked: Cleanliness, staff & service
It’s an older building but the rooms have been renovated and are nice and clean. There is limited dining in the area. The breakfast area is small but has everything you need.
Stayed 1 night in Jan 2024
Response from Sejal Patel (Assi.Manager) on 29 Jan 2024
Thank you so much for give out of give!! We greatly appreciated that.

10/10 Excellent

Mikeal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how easy everything was
Stayed 2 nights in Jan 2024
Response from Sejal Patel(Assis. Manager) on 29 Jan 2024
We greatly appreciated positive feedback to our hotel.it means lot to us.

8/10 Good

Charles

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rate, clean room, comfortable bed, reasonable rate for pets. Great location for those travelling on I-75. Good assortment of restaurants and gas stations in a small town. Would recommend to those looking for a place to stay after a long day of driving. I've paid more money to stay at a lot worse along I-75.
Stayed 1 night in Jan 2024
Response from Sejal Patel(Assis.Manager) on 29 Jan 2024
Thank you for a great feed back to us.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice stay We will use again
Stayed 1 night in Jan 2024
Response from SejalPatel(Assi. Manager) on 29 Jan 2024
Me and my staff are greatly appreciated for the wonderful feedback to us.

6/10 Okay

Jennifer, Livonia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I waited several days to write this review. To begin with the positive, the motel is easy on/off the highway, the staff were pleasant, the breakfast was above average for a hotel breakfast, and our car, which was full of Christmas packages, was thankfully not broken into. These are the reasons for giving this motel an overall 3 star rating. What took some getting used to was the condition of our room. The sheets were stained and I am not convinced were changed between guest stays. The floor was dirty, the chairs were old and worn and had what looked like a cigarette burn hole in our non-smoking room, and there was hair in the shower. We arrived late one night and stayed just one night while quickly passing through the area. I would not choose to stay here again. With better cleaning staff and more frequent retirement of stained linens and worn furniture, this property could be a decent place to stay.
Stayed 1 night in Dec 2023
Response from Sejal Patel(Assi.Manager) on 29 Jan 2024
We apologize for any inconvenience while you visited us. If you would have called front desk we would have taken care of the problem. Please do give us a chance o serve you better next in the future.

10/10 Excellent

Eric

Travelled with partner
Liked: Amenities
Comfortable beds, clean room although wood floors could have used a vacuum/mop. Good temperature control, nice front desk staff, convenient location, lots of food options. We chose a Mexican Restaurant right across the street with really good food-not your basic American Mexican food- but interesting options and friendly staff. A really good stay.
Stayed 1 night in Dec 2023
Response from Sejal patel on 5 Jan 2024
It is very rewarding when our guest ranked us very high on the review. Me and my staff we thank you so much and please do come back and visit us soon.

4/10 Poor

Abigail

Stayed 1 night in Dec 2023
Response from Sejal Patel on 25 Dec 2023
We apologize for any inconvenience while you visited us. Please do give us a chance to serve you next in the future.

8/10 Good

Walt, Yorkville

Stayed 1 night in Nov 2023
Response from Sejal patel on 19 Dec 2023
thank you so much for your feed back to us. it means a lot to us .

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sejal Patel on 3 Dec 2023
We’re grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Crystal D

Travelled with family
The lady that checked us in was very sweet and helpful
Stayed 1 night in Nov 2023
Response from Sejal Patel on 16 Nov 2023
thank you so much for 10 out of 10 score .me and my staff we greatly appreciated your feed back to us.

6/10 Okay

Brandon

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Sejal Patel on 4 Nov 2023
So sorry for not be-able to rich out your expectation. Please do give us a chance to serve you next in future.

4/10 Poor

Jae

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heat/AC did not work. The ceiling was disgusting. The lighting was poor. The window coverings were inadequate.
Stayed 2 nights in Oct 2023
Response from Victor Patel [owner] on 26 Oct 2023
Dear Jae, we’re sorry that we fell short of delivering an exceptional customer experience on this occasion. We appreciate you taking the time to provide feedback and want to assure you that we’re taking the necessary steps to address these issues. Customer experience is something that we take very seriously. We hope that you’ll give us a second chance to make things right and show you our commitment to providing the best customer experience. Please contact us if you have any further concerns or queries.

8/10 Good

Vicki

Travelled with group
Liked: Staff & service
Convenient to Arena!
Stayed 1 night in Oct 2023
Response from Sejal Patel. on 4 Nov 2023
We greatly appreciate your feed back to us.

10/10 Excellent

Christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place to stay!
Stayed 1 night in Oct 2023
Response from Sejal Patel on 4 Nov 2023
Thank you for the big five star review .

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
Quiet and clean. Bathroom and sink area were especially nice. Great breakfast, too!
Stayed 1 night in Oct 2023
Response from Sejal Patel on 4 Nov 2023
Thank you so much for your positive feed back to us. Please do come back and visit us soon.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not a fancy hotel but extremely clean and neat. Our room and beds were immaculate. Great price.
Stayed 1 night in Oct 2023
Response from Sejal Patel (Assis. Manager) on 4 Nov 2023
It means a lot to us when our guest score us five out of five.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, comfortable, what else can you expect. Oh yes nice breakfast.
Stayed 1 night in Oct 2023
Response from Sejal Patel(Assi.Manager) on 4 Nov 2023
Thank you so much for your wonderful feedback to us.

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Sep 2023
Response from Victor Patel [owner] on 28 Sept 2023
We’re grateful and appreciate you taking the time to share your rating with us.

2/10 Terrible

Mark

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No info whatsoever about a per fee charge. Check your website. Too bad really because this is a nice property. I shall enjoy collecting our refund on behalf of all others similarly situated. Please alert your general counsel. I rather suspect this observation will generate a meaningful response.
Stayed 1 night in Sep 2023
Response from Sejal Patel on 24 Sept 2023
Our web side does say 20.00 pet pet per pet per night. We are so sorry for any inconvenience while you visited us .

10/10 Excellent

doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Victor Patel [owner] on 28 Sept 2023
Thank you so much for your positive rating for your recent visit to Best Western Corbin Inn.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Power kept going out and they charged me twice
Stayed 5 nights in Sep 2023
Response from Sejal Patel on 19 Sept 2023
We are so sorry for any inconvenience while you visited us. Please do give us a chance to serve you better next in the future.

8/10 Good

Kelsey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the beds were not the best loved the breakfast but I think the creamer was out of date for the coffee
Stayed 3 nights in Sep 2023
Response from Victor Patel [owner] on 28 Sept 2023
Thank you so much for taking the time to leave us feedback.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Property was clean, staff very helpful and friendly. Close to highway although some noise from highway traffic.
Stayed 1 night in Sep 2023
Response from Sejal Patel [owner] on 20 Sept 2023
Hi Deborah, thank you so much for taking the time to provide feedback!

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, treated very well, nice bathroom (stocked well), great value. Would definitely stay again and would recommend it.
Stayed 1 night in Sep 2023
Response from Sejal Patel [owner] on 8 Sept 2023
Thank you for the kind words, Mark! We’re so happy your visit to Best Western Corbin Inn went so smoothly. Would you mind sharing with your friends who will be traveling too? We’d love to continue providing great service to awesome customers like you. Thanks again!

4/10 Poor

Jon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom door swung inward and hit the toilet. There was a ridge leading up to the bathroom that was a trip hazard. The staff were polite, helpful, and friendly. No towels in the pool area. Large groups of people blocking the walkway and using it as their own personal space. The beds were decent. Over-all I wish I would have shopped around more. The online pictures are as good as it gets and don’t appear recent. Again, the staff was wonderful.
Stayed 1 night in Aug 2023
Response from Sejal Patel [owner] on 30 Aug 2023
Dear Jon, thank you for bringing these issue's to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.

6/10 Okay

howard, uniontown

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The bed and shower were very comfortable. The breakfast bar was exceptional. Would have given a much higher rating were it not for the cockroach that was found swimming in the toilet.
Response from Sejal Patel [owner] on 30 Aug 2023
Thank you for sharing this honest feedback, Howard. We apologize for not meeting your expectations. Please know that our team is working to prevent this issue from happening again.

2/10 Terrible

Hank

Stayed 2 nights in Aug 2023
Response from Sejal Patel [owner] on 20 Sept 2023
Dear Hank, we apologize for not meeting your expectations. We take all feedback seriously and would appreciate the opportunity to discuss your experience further.

2/10 Terrible

Rebecca

Stayed 1 night in Aug 2023
Response from Sejal Patel [owner] on 20 Sept 2023
Dear Rebecca, we apologize for not meeting your expectations. We take all feedback seriously and would appreciate the opportunity to discuss your experience further.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous and clean
Stayed 1 night in Aug 2023
Response from Sejal Patel on 22 Aug 2023
Thank you so much for your positive feedback

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Older hotel but kept current and remodeled. It was very quiet and the bed was very comfortable.
Stayed 1 night in Aug 2023
Response from Sejal Patel on 9 Aug 2023
Thank you so much for your feedback. Please do come back and visit us soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent, no frills
We had three rooms for an overnight for two families. Two rooms appeared to have been updated with hardwood floors while one had older-looking carpet. Rooms were clean and beds were comfortable, but the rattly air conditioner disrupted sleep for some. The breakfast was more substantial than I expected, and the pool was enjoyed by our kids. The location was convenient both for hiking in Cumberland Falls and dinner in Corbin.
Stayed 1 night in Aug 2023
Response from Sejal Patel on 7 Aug 2023
Thank you so much for your feedback. we are still working on our flooring. as soon as we get a chance we will get it done. Please do come back and visit us soon.

4/10 Poor

Eric

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sejal Patel on 7 Aug 2023
i see that you have score us low ,Please tell us little more about your stay that would help us improve our score better. Come back and visit us soon and please do give us a chance you next in the future

4/10 Poor

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Carrying bags up stairs
Need to be clearer about whether on not hotel has an elevator and the possibility of having to haul bags to a second floor. Having the info in the details of the "hotel policy" is not good enough.
Stayed 1 night in Jul 2023
Response from Sejal Patel on 1 Aug 2023
I am so sorry for any inconvenience while you visited us. Being exterior property cant have elevator. however we have rooms on the ground level that are easy excess from the parking lot too.Please do give us chance to serve you better next time in the future.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sejal Patel on 1 Aug 2023
Its always very rewarding when our guest rank us very high.Thank you so much for your wonderful feedback to us.

6/10 Okay

Gene

Travelled with partner
Disliked: Property conditions & facilities
Not much
Stayed 1 night in Jul 2023
Response from Sejal Patel on 1 Aug 2023
Thank you so much for your review.Your feedback is very important to us.Please feel free to let us know that what area we can still improve.

10/10 Excellent

Gwynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cumberland Falls trip
Stayed 1 night in Jul 2023
Response from Sejal Patel on 1 Aug 2023
Thank you so much for wonderful feed back to us .It means a lot to us.

6/10 Okay

Verified traveller

Disliked: Cleanliness
One of my bath towels was dirty.
Stayed 1 night in Jul 2023
Response from Sejal Patel on 1 Aug 2023
We are so sorry to hear that ,we would definitely let our housekeeping staff to focus extra for next time , they may have over looked in to that , If you told us we would definitely bring you extra towels to you. Please do give us a chance to serve you next time .

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Jul 2023
Response from Sejal Patel on 1 Aug 2023
Thank you so much for giving us 10 out of 10.It means a lot to us.

6/10 Okay

Anthony

Travelled with family, Business traveller
Disliked: Property conditions & facilities
We had to come into town for a funeral checked in at 3 PM went was only there a short period of time left for the funeral came back around 9 PM and left at 8 AM. For what it was, it was not worth the money. I wish I would have paid a little more and went to the Holiday Inn express on the other side of the interstate. The ceiling in our room was peeling off. The towels were dingy for me. The pictures on the wall were very odd. There was a girl running, jumping over chicken strips on one of the pictures. One of the other pictures was of a ketchup, bottle and mustard bottle. Very odd. It just was not worth the money.
Stayed 1 night in Jul 2023
Response from Sejal Patel on 25 Jul 2023
we3 are so sorry for any inconvenience while you visited us, we are home town of Ky fried chicken so we thought it would be great to have those pictures in our rooms as theme.Please do give us a chance to serve you next in the future.

10/10 Excellent

Bharati

Stayed 1 night in Jul 2023
Response from Sejal Patel on 7 Aug 2023
Thank you so much for big five star review to us. we greatly appreciate.

10/10 Excellent

Maralee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful area. The motel was clean, comfortable and loved the water pressure in the shower. The areas to sit outside were lovely.
Stayed 1 night in Jul 2023
Response from Sejal Patel on 25 Jul 2023
Thank you so much for big five star review to our hotel. it means lot to us.

8/10 Good

Pat

Travelled with family
Liked: Cleanliness, staff & service
The bathroom door rubbed against the toilet when you were going in and out and the door wouldn’t close as it was out of square.
Stayed 1 night in Jul 2023
Response from Sejal Patel(owner) on 17 Jul 2023
Thank you so much for your feedback. we will definitely look in to that . please do give us a chance to serve you next in the future.

4/10 Poor

GLORIA

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was very disappointed by multiple ants in and around the sink area. The front desk staff came up and sprayed, but for the price I paid for the room, it was unacceptable. I would not recommend this property.
Stayed 1 night in Jul 2023
Response from Sejal Patel(owner) on 17 Jul 2023
We apologies for any inconvenience while you visited us. Please do come back and visit us soon.