We did not exactly "enjoy" our stay... while the accommodations were very comfortable, the service overall in the hotel was really quite bad, (with the exception of the bellmen). All the other employees had a terrible attitude toward the non Casino VIP guests ...I will explain; after traveling from Miami/Santiago/La Serena, we finally arrived and were in the middle of the checkin process, when I was suddenly asked by a young lady at the front desk named Fiorella, "to step aside please, so I can assist one of our PREFERRED GUESTS". My wife and I were stunned! As I made my surprise and displeasure of what just took place, Fiorella told me this was company policy to assist PREFERRED guests FIRST! There were a few other incidents that led to the low rating given, which do not coincide with the good actual room quality. Room service requests needed to be followed up on multiple times for simple requests such as ice, towels, car... Lastly, this is a Casino Hotel, which at night, attracts all sorts of shady characters such as ladies looking for work and their "handlers". On the lighter note in the Casino bar, not even a napkin or straw accompanies the overpriced drinks. Overall: stay somewhere else if you want to be treated with respect and hospitality. We will avoid this hotel like the plague.