Ratings based on 719 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Concord, CA

Nice hotel close to dining & shopping

Posted 24-Dec-2014
Pros: Got a great deal on the room price although the view was not great. The room amenities made up for the lack of view.
Cons: Parking is $15 for self park and $18 for valet. No free parking available. TV reception left something to be desired. The picture was not clear.
Location: Close to shopping, dining, and the waterpark. Also located near corporate offices for business travel.
The hotel is across the street from the Willows Shopping Center which has many stores and restaurants to choose from. Also conveniently located near the I 680 freeway on and off ramps and only a few blocks from Sun Valley Mall.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Hotel

Posted 24-Dec-2014
Pros: The lobby.
Cons: Lighter color palette for decor in rooms. The current palette makes the space seem dark.
Location: Lots of shops and restaurants near by.
Overall nice hotel. I thought the lobby area was very nice. Great spaces to hang out. Nicely decorated. Modern. The hallways and the rooms seemed dark to me. Lighting was dim and the decor on the darker side so it made the hallways and rooms seem dark compared to the lobby. The room had updated amenities, etc., but I just didn't care for the darkness of the color palette they used to furnish the rooms although everything was color coordinated. Overall, all was fine. Rooms were clean and beds comfortable. Had a relatively large pool and spa. Close to many shops and restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveller

Guest that attended the real estate seminar

Posted 23-Dec-2014
Pros: Location and cleanliness
Cons: See above suggestion, also I am not sure it is nec. to charge paying guest a parking fee????
Location: Shopping
I mostly enjoyed my stay at the Concord Hilton, my husband had a class in Concord and for about an hour after I checked out of my room I waited in the lobby for him. The people attending the seminar were very obnoxious and I felt a little un comfortable around them. They continued to sit right next to me and snacked out of back packs and spoke crudely and rudely to me. I kept moving but some one new would come by and take a bag of Ritz cracker out of there back pack and start chomping on them and trying to engage me in conversation. Please be aware of your paying guests (yes I did just check out but I had paid to stay at this hotel) and mindful that they are safe and comfortable around your "seminar" guests.
1 out of 5
by A verified travellerfrom rodeo ca

Bugs in the vents

Posted 22-Dec-2014
I stayed one night at the concord Hilton and for the price and just the name you would believe it would be tip top. But not concord the rooms were very stuffy and furniture dated but im on in for one night so i figured i could deal. That all changed at 4 am when i went to the bathroom and seen big bugs crawling around on the floor wow. So i called the front desk after 30 rings mable answered the phone i tild her about the bugs and she had a snappy answer ready first she stated the window must be open so i placed her on speaker and checked windows they where sealed then she said never had this before so i asked if someone could come check it out she tried to get out but i Insisted someone come 5 mins later a guy knocks with a spray can in one hand asking where are the bugs.he see the bugs and steps on them and sprays after then leaves. So i called down Mable then has a new story that they come from the vent and ask if i want a new room but now i just want to get out and ask if i can be refunded or comped for this she says no i ask why she say because i used expedia so i check out and and get management number so i can call on monday. But for me they will never get a penny of my money
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Dec-2014
Overall pleasant experience. Great room Great bar-Service Tiffany Good food
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

Dissapointed

Posted 16-Dec-2014
I was excited to stay at the Hilton. Unfortunately, my stay didn't start off too great. The hotel was booked and my room got changed from a king,to a double. To top it off, I got a handicap access room and the bathroom and vanity we're terrible. The lighting was super dim and the room in general felt a little dirty. I was super disappointed because I usually love Hiltons. I called the front desk to get a different room but was unable to do so.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Dec-2014
I stay in hilton concord for just one night. This room is located just beside the elevator so the noise is quite big and the sound of pipe is also huge. Other than that, it is good hotel and I will recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, but more expensive than I thought

Posted 10-Dec-2014
Pros: Was there for a conference and the food was excellent.
Cons: Hilton usually has a "cancel by 6pm day of arrival" policy. Because I booked it on Expedia it needed to be canceled 1.5 days before.
Very nice hotel. Room was comfortable and quiet. Lobby area was very nice. Two drawbacks (which may be Hilton's issue or may be Expedia's) 1. Reservation needs to be cancelled by noon the day before arrival. This is not "typical" for Hiltons, and the info was buried in the fine print. 2. There is a daily $15 self parking fee. Again, this information was not obvious when comparing prices or making the reservation. The manager waived it as a "one time courtesy," but $15 to park in this location seems steep to me. Even the parking at the Westin next to our airport is less.
2 out of 5
by A verified travellerfrom Walnut cre

Disappointed beyond belief

Posted 09-Dec-2014
I felt like a number or a $ sign more than a human being with a heart and soul.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sacramento, CA

Check In

Posted 09-Dec-2014
Pros: Room was very clean, bed was comfortable. Room was very nice! Didn't use internet as there was a charge for that too!
Cons: Quit trying to nit pik everything. I left wondering how much I was going to be charged!!!
Location: Location was great. Across street from Claim Jumper!
Check in lady not very friendly..did not explain about any credit card charges. Over heard someone else checking in is how I found out. Didn't like the $15 per night charge for a vehicle. Bottle of water in room was $3. Afraid to use soap thinking there might be a charge for that too.