Ratings based on 742 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Oakland Ca

Wonderful getaway

Posted 02-Mar-2015
The hotel was absolutely beautiful. The staff were very helpful and welcoming. I had the greatest sleep, it was quiet and very cozy.
1 out of 5
by A verified traveller

10th floor-LOAD equip on & off All night, no sleep

Posted 26-Feb-2015
Good restaurant, clean room, sounded like a bus was parked in our room. People drinking in parking lot until 1am.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom modesto

It was nice

Posted 17-Feb-2015
The hotel was very nice and the stuff was nice as well. However, they charge $15 per night parking which is out rages for the location. We opted to park in the parking lot across the street in the shopping center, that's what I would recommend for other people.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jan-2015
Good outdoor patio heated for smoking cigar and having drink
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle Washington

This traveller left a rating score only Posted 03-Jan-2015
3 out of 5
Recommended
for Everyone
by A verified traveller

didn't enjoy the parking fees...

Posted 03-Jan-2015
Pros: Location
Cons: don't charge for parking
Location: close to restaurants, bart (bay area rapid transit) and freeways.
Hotel is good, location is good, and having complimentary internet for email was appreciated. What was not appreciated were the daily $15 parking fees, that is NOT acceptable and would appreciate if expedia made it clear that there is such a charge, not there "may be additional hotel fees...".
5 out of 5
Recommended
for Everyone
by A verified traveller

It was the perfect location

Posted 31-Dec-2014
Great place for us as our family inns were full due to the holiday.
3 out of 5
by A verified traveller

Nice hotel, filthy room!!!

Posted 30-Dec-2014
We stayed at this hotel based on the reviews it received from other who stayed there. When we are in the Concord area, we usually stay at another hotel located nearby. I have been to this hotel several times before for business meetings, and even my retirement banquet, but had never stayed here. The check in process went smoothly, and we were given the keys to our room. Since we were in a hurry to meet with family members at the restaurant, we sat down our luggage, and left the room, but immediately what we thought was pet odor. When we returned to the room, we noticed that the carpet had not been vacuumed, and there was pet hair on it. There was also hair located in the bath tub. Due to the lateness of our arrival, being tried from our drive, and the fullness of the hotel, because of a local high school basketball tournament, we did not complain about the room until check out the next morning. At that time we were told there was no manager on duty, and that one would contact me, via email. I'm still waiting!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Concord, CA

Nice hotel close to dining & shopping

Posted 24-Dec-2014
Pros: Got a great deal on the room price although the view was not great. The room amenities made up for the lack of view.
Cons: Parking is $15 for self park and $18 for valet. No free parking available. TV reception left something to be desired. The picture was not clear.
Location: Close to shopping, dining, and the waterpark. Also located near corporate offices for business travel.
The hotel is across the street from the Willows Shopping Center which has many stores and restaurants to choose from. Also conveniently located near the I 680 freeway on and off ramps and only a few blocks from Sun Valley Mall.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Hotel

Posted 24-Dec-2014
Pros: The lobby.
Cons: Lighter color palette for decor in rooms. The current palette makes the space seem dark.
Location: Lots of shops and restaurants near by.
Overall nice hotel. I thought the lobby area was very nice. Great spaces to hang out. Nicely decorated. Modern. The hallways and the rooms seemed dark to me. Lighting was dim and the decor on the darker side so it made the hallways and rooms seem dark compared to the lobby. The room had updated amenities, etc., but I just didn't care for the darkness of the color palette they used to furnish the rooms although everything was color coordinated. Overall, all was fine. Rooms were clean and beds comfortable. Had a relatively large pool and spa. Close to many shops and restaurants.