Dear Kortney, We apologize for the unavailability of face cloths and any inconvenience caused. We understand that we failed to address your concerns in a timely manner, and for that, we apologize. We will share your feedback with our team to ensure that we do not have any communication lapses in the future. Moreover, we are also disappointed to hear about your experience with the hallways, as this does not align with our usual service standards. We will take necessary steps to address this issue and ensure that our guests enjoy a welcoming environment. Your valuable feedback is greatly appreciated, and we would love to have the chance to provide you with an improved experience in the future.Sincerely,Hotel Management

Dear James, Thank you for choosing us again and taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the various noise disturbances caused in the room. Our front desk team can handle these problems when you inform them about and improve your time with us. Please give us another chance to provide you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Paul, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Thank you for your review

I am terribly sorry you had a bad experience with us. this is not how we operate. I do appreciate you writing us a review

Thank you for your survey

Thank you for your survey

Dear Raquel, Thank you for choosing Extended Stay America. It is nice that you were happy with your visit and had a wonderful time. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear Juan, Thank you for your kind words regarding our service; you enjoyed your stay and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit here.Sincerely,Hotel Management

Dear Paul, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We are working with our housekeeping managers to prevent this from happening again. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management

Thank you for your feed back

Dear J. Valentin, Thank you for staying with us and for your review. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Thank you for your survey

Thank you for your survey

Thank you for your review

Dear Laura, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room available. We understand your frustration, regret disappointing you with the supplies in the room, and have discussed this with our front desk team for correction. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management

Thank you for your review

Dear Iain, We're delighted to hear you appreciated the convenience of having a complimentary pan in your room. It's these little extras that can make a stay more comfortable. If you have any other feedback or suggestions for us, please feel free to share. We aim to provide a pleasant experience for all our guests, and your insights help us achieve that. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.Sincerely,Hotel Management

Thank You very much for you review

Thank you for your review

Dear Trevor, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Thank you for review

Dear Clifford, Thank you for evaluating your stay with us. At our hotel, we strive to offer outstanding service and maintain a clean and safe environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. Please know our team is staffed around the clock to address any concerns you may have. Your honest comments will be shared with our associates, and we will use them for future improvements; we hope to welcome you to enjoy the elevated experience you always deserve. Sincerely,Hotel Management

Dear Natalie, Thank you for reviewing your stay with us. We sincerely apologize for the issues you encountered. Your feedback is invaluable as we are committed to providing the best experience for our guests. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for.Sincerely,Hotel Management

Thank you for review

Dear Esmatullah, We take guest satisfaction seriously and apologize for any shortcomings you encountered during your stay. We appreciate you bringing these issues to our attention as it helps us identify areas for improvement. Our team will investigate the matter thoroughly and implement necessary changes to prevent similar situations in the future. Thank you again for your valuable feedback, as this helps us improve the experience for all our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management

Dear Brenda, We appreciate your feedback and sincerely apologize for the inconvenience caused by our housekeeping staff overlooking certain areas in your room. This is not up to our standards, and we will address this appropriately. We hope to have you stay with us again soon.Sincerely,Hotel Management

Dear Hongyi, Thank you for your feedback. We apologize that your experience fell short of our usual high standards of offering clean, comfortable, and well-maintained suites. We have taken note of your comments and will make necessary improvements to enhance our services. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Reggie, Thank you for taking the time to evaluate your visit. We follow rigorous standards regarding the cleanliness and upkeep of our suites and the entire hotel, and we sincerely apologize if we overlooked anything while servicing our property. We have shared your concerns with our housekeeping team to uphold our quality standards and prevent future occurrences. Even though this is not usual for us, we are working to improve our services moving forward. We are fully committed to regaining your confidence in us and hope you will revisit us in the future.Sincerely,Hotel Management

Thank you for your review

Thank you For your review

Thank you for your review

Dear Virginia, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

thank you for your review

thank you for your review

Thanks for your review

Thaks for your review

We Appreciate you feed back. Thank you for bringing it to our attention

Dear Parveen, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Amanda, We sincerely apologize for the disappointing experience during your recent visit to our hotel, especially regarding the behavior of our staff at the front desk. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we are evaluating the situation you mentioned and will take appropriate measures to address the problem and prevent future occurrences. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

thank you for your review

Dear Robert, We are happy your recent experience with us was pleasant and appreciated your comments because it helps us to improve our services. However, please accept our apology that our hotel's amenities did not meet your expectations. In response to your feedback, we will advise our front desk to prepare the stock of supplies so that future guests do not have the same problem. Thank you once more for allowing us to be of service. Considering our helpful staff, we hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management

Thank you for your review. We hope to improve our services

thank you for your kind words

Dear Dennis, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. Please be assured we will address this with the concerned for improvement, and we do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Richmond.Sincerely,Hotel Management