Reception

Reviews of ibis Concepcion

3 out of 5
ibis Concepcion
Avenida San Andres 37, Lomas De San Andrees, ConcepciĆ³n, Biobio

Reviews

8.0

Very good

Rating 10 - Excellent. 181 out of 492 reviews" "
Rating 8 - Good. 179 out of 492 reviews" "
Rating 6 - Okay. 84 out of 492 reviews" "
Rating 4 - Poor. 26 out of 492 reviews" "
Rating 2 - Terrible. 22 out of 492 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Stayed 1 night in Nov 2022
Response from Hotel Ibis ConcepciĆ³n on 6 Dec 2022
Estimado/a HuĆ©sped,Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis ConcepciĆ³n.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permĆ­tanos hacerle llegar nuestras mĆ”s sinceras disculpas.Nos hubiese encantado haber recibido algĆŗn comentario en relaciĆ³n a este puntaje para poder realizar una mejora en nuestro servicio.En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dĆ© una nueva oportunidad para poder ofrecerle un servicio Ć³ptimo.Reciba un cordial saludo.Hotel Ibis ConcepciĆ³n

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked this hotel as it was close to Airport. Our flight was at 7.45 am and hotel couldnā€™t arrange a taxi until 7am which was an issue. We had to phone and find a taxi that would,which was difficult as we speak very little Spanish.
Stayed 1 night in Nov 2022
Response from Ibis Concepcion on 1 Dec 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ibis Concepcion

8/10 Good

Marta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay close to the airport. Breakfast with many options of food.
Stayed 1 night in Jul 2022
Response from Ibis ConcepciĆ³n on 22 Jul 2022
Dear Marta, We very much appreciate your comments regarding your stay at the ibis ConcepciĆ³n. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Leonardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and very convenient and safe location.
Stayed 2 nights in May 2022
Response from Ibis ConcepciĆ³n on 6 Jul 2022
Dear Leonardo We very much appreciate your comments regarding your stay at the ibis ConcepciĆ³n. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Juan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The breackfast was not included according to the person in charge of the check in, finally they accepted no charge my room with this item.
Stayed 1 night in Apr 2022
Response from Ibis ConcepciĆ³n on 5 Oct 2022
Dear GuestThank you for taking the time to tell us about your experience at the ibis ConcepciĆ³n. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Katrina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, would stay again
Stayed 1 night in Jan 2022
Response from Hotel Ibis ConcepciĆ³n on 5 Oct 2022
Estimado HuĆ©sped,Muchas gracias por dedicar el tiempo a compartir su opiniĆ³n con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.DĆ­a a dĆ­a nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradecerĆ­amos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huĆ©spedes ya han tenido la ocasiĆ³n de disfrutar.Atentamente,Hotel Ibis ConcepciĆ³n

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2021

10/10 Excellent

Camila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excekent
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2 hours waiting check-in My room was not that I booked
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la tercera o cuarta vez que venimos y estamos muy contentos con nuestra estadĆ­a.
Stayed 1 night in May 2021

6/10 Okay

Guillermo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bad service
There was only one towel available for both of us, we had to ask for a second one and they didnt bring it to the room, because there is no room service, I had to go to reception.
Stayed 1 night in Jan 2021

6/10 Okay

Jorge, Santiago

Travelled with family
Disliked: Amenities, property conditions & facilities
Unfortunately without cafeteria service. They canā€™t offer alternatives, empty store on weekend.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
No Frills, Clean Lodging
Pretty basic, but served its purpose for the trip. Water temperature in the shower was sometimes hot, sometimes cold, and sometimes changing between the two mid shower. Staff was super friendly and was able to communicate in English just fine.
Stayed 8 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Las habitaciones son sĆŗper pequeƱas y ruidosas. Imposible dormir bien. El desayuno limitado. Las dos maƱana que estuve, tuve que esperar alrededor de 15 min para poder comer huevos revueltos que es lo Ćŗnico caliente que sirven. El hotel estĆ” al lado de una autopista y en frente de un centro comercial muy grande que se veĆ­a bonito. El aeropuerto estĆ” a 10 min en auto
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and accommodating. Close to shopping center and restaurants.
Stayed 7 nights in Jul 2019

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Improving
Has improved very much since my last stay. WiFi is much stronger. Check in still a little slow but better. Had small problen with room safe but they were reasonably prompt in resolving the issue.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
ItĀ“w practical, that the hotel is near to the airport. The breakfast has been quite well, but the rooms are small. Kind staff
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good value and would stay again. However, rooms are small and sloooow service in restaurant.
Stayed 9 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Basic room, not very big but does have the essentials. The room takes up almost all of the space. I think it is okay for one person but would be very tight for 2 people to stay in one room. They don't have room service but you can order food and take it to your room on a tray. The problem is you have dirty dishes for the rest of the day and until the next day when housekeeping comes. My shower leaked so I had to use my towels to dry the floor. They provide 2 bath towels per room and do not provide hand towels or washcloths. The breakfast buffet is bad..really nothing but breads and some limited fruit selection. You can walk to the mall across from the hotel using a pedestrian crossing that is enclosed and goes over the highway. The mall is very nice and has plenty of places to eat and shop. Very few of the workers speak english and the ones at the front desk have the knowledge, the one who teaches english at a school, but doesn't have the practice in speaking so plan on using spanish except for the most basic of phrases used in a hotel. There is parking but you have to you the service elevator to get from your room to the parking or...take the main elevator and then take stairs from the 1st floor. When I checked in nobody explained this to me, most likely because they could not say it in english. The air conditioning in my room didn't really work well. It didn't matter what temp I set it to be, it seemed to be set on the one the hotel decided was best.
Stayed 3 nights in Dec 2018

8/10 Good

gauthier

Nice quite hotel in a good location,
Stayed 5 nights in Nov 2018

6/10 Okay

George

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good stay with bad communication
It was OK except for the combination of air conditioner not working and high humidity. For us, it was difficult to get the true reason of the problem due to a missinformation of some of the hotel employees. Hope they can improve, solve the problem and be clean with the people using the hotel service.
Stayed 1 night in Oct 2018

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas trip
Very convenient clean ,simple hotel.Bathroom comfortable,breakfast very good.
Stayed 2 nights in Dec 2017

10/10 Excellent

Bill, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel conveniently located close to airport
The stay was convenient and comfortable with helpful staff.
Stayed 5 nights in Sep 2017

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Excellent, far from the city, but quiet and safe place. Across a shopping mall with plenty of restaurants to eat. Marvelous staff, place very clean and a cafeteria in the lobby.

10/10 Excellent

George, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a good business stay
Excellent hotel. Restaurant food has great variety and flavor, Close to mall and airport.

6/10 Okay

mr d, margate, uk

Liked: Cleanliness, staff & service, property conditions & facilities
standard IBIS, small but comfy room, good A/C,
quick efficient check in, good english spoken. typical ibis room - small but clean and with efficient AC. comfy beds, wi fi patchy in both room and at reception but reception computers very efficient. nice brekky. great restaurant - aquarium/solo carnes - just across the road.

10/10 Excellent

Simon, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful service
A new clean, very comfortable hotel that is situated towards the Talcahuano region that is close to the airport and national bus terminal but is over 8km from the centre of town. The local minibus system allows you to get into the central region quickly if you do not want / can't wait for a taxi. Althoough designed for the business traveler, all the staff I encountered were extremely friendly and helpful as I planned my visit to Concepcion and the surrounding areas.

10/10 Excellent

Billy G, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to airport and shopping mall.
Easy access. Convenient for airport stopover. New shopping mall and food hall over the road. Nice neighbourhood. Ticks all the boxes.

10/10 Excellent

danny, santiago chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value
First time in an Ibis hotel. the room was small, but clean and had everything one would expect except a coffee maker. Considering the low rate, it was a grreat value.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
This is a brand new hotel in a very good area of the city. It was clean and quiet and the views were beautiful. Highly recommended!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice, you can trust it
Definitely understaffed; but the staff does do their very best and more, well over the call of duty. it is impossible not being happy with them, considering the huge amount of work they face. One person only at the bar most of the time, one person only at the reception m ost of the time - working straight for 16 hours. Considering the circumstances, very good results indeed.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Trip to Conce
Great place, good hotel!!

10/10 Excellent

Raul Navarrete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip to Concepcion Chile
Very Nice and clean hotel. Location is perftec. Will return

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien
Stayed 1 night in Aug 2023
Response from Hotel Ibis ConcepciĆ³n on 22 Aug 2023
Estimado/a Huesped,Le agradecemos enormemente sus comentarios en relaciĆ³n a su estancia en ibis ConcepciĆ³n. Es siempre un placer recibir comentarios de nuestros huĆ©spedes,Haremos extensivos sus observaciones a nuestro equipo. Estoy seguro que estos comentarios servirĆ”n de estĆ­mulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.AgradeciĆ©ndole una vez mĆ”s que haya compartido su experiencia con nosotros y esperando que su prĆ³xima visita sea tan agradable como la previa.Reciba un cordial saludo.

6/10 Okay

Luis Oviedo

Business traveller
Liked: Cleanliness
Disliked: Amenities
Me gustĆ³ que estuviese frente al mall. No me gustĆ³ el desayuno, demasiado bĆ”sico.
Stayed 2 nights in Apr 2023
Response from Hotel Ibis ConcepciĆ³n on 24 Apr 2023
Estimado HuĆ©sped,Muchas gracias por dedicar el tiempo a compartir su opiniĆ³n con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.DĆ­a a dĆ­a nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradecerĆ­amos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huĆ©spedes ya han tenido la ocasiĆ³n de disfrutar.Atentamente,Hotel Ibis ConcepciĆ³n

2/10 Terrible

Julio

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DecepciĆ³n Publicidad nada que ver con la realidad
Stayed 1 night in Apr 2023
Response from Hotel Ibis ConcepciĆ³n on 20 Apr 2023
Estimado HuĆ©sped,Muchas gracias por dedicar el tiempo a compartir su opiniĆ³n con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.Le comento que efectivamente las habitaciones estĆ”n estandarizadas con la misma medida de 18 mts. cuadrados, el cual estĆ” publicado en los websites de reservas.DĆ­a a dĆ­a nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradecerĆ­amos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huĆ©spedes ya han tenido la ocasiĆ³n de disfrutar.Atentamente,Hotel Ibis ConcepciĆ³n

8/10 Good

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Hotel Ibis ConcepciĆ³n on 18 Apr 2023
Estimado HuĆ©sped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Hotel Ibis ConcepciĆ³n

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EncontrĆ© todo bien, solo la habitaciĆ³n que me dieron era demasiado pequeƱa.
Stayed 3 nights in Apr 2023
Response from Hotel Ibis ConcepciĆ³n on 18 Apr 2023
Estimado HuĆ©sped,Muchas gracias por dedicar el tiempo a compartir su opiniĆ³n con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.Le comento que efectivamente las habitaciones estĆ”n estandarizadas con la misma medida de 18 mts. cuadrados, el cual estĆ” publicado en los websites de reservas.DĆ­a a dĆ­a nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradecerĆ­amos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huĆ©spedes ya han tenido la ocasiĆ³n de disfrutar.Atentamente,Hotel Ibis ConcepciĆ³n

4/10 Poor

Francisca

Stayed 1 night in Apr 2023
Response from Hotel Ibis ConcepciĆ³n on 6 Apr 2023
Estimado HuĆ©sped,Gracias por tomarse el tiempo en compartir su comentario con nosotros.Nos hubiese gustado que nos dejara algĆŗn comentario para conocer la razĆ³n de su puntaje y poder mejorar lo que no le agradĆ³ en esta experiencia.Atentamente,Hotel Ibis ConcepciĆ³n

10/10 Excellent

Alberto

Stayed 1 night in Mar 2023
Response from Hotel Ibis ConcepciĆ³n on 30 Mar 2023
Estimado HuĆ©sped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Hotel Ibis ConcepciĆ³n

10/10 Excellent

Ricardo

Stayed 1 night in Mar 2023
Response from Hotel Ibis ConcepciĆ³n on 18 Apr 2023
Estimado HuĆ©sped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Hotel Ibis ConcepciĆ³n

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Ibis ConcepciĆ³n on 30 Mar 2023
Estimado HuĆ©sped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Hotel Ibis ConcepciĆ³n

6/10 Okay

JUAN CARLOS

Travelled with family
Disliked: Property conditions & facilities, room comfort
En lĆ­neas generales decepciona para el precio calidad
Stayed 1 night in Mar 2023

10/10 Excellent

ERIKA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Ibis Concepcion on 9 Jan 2023
Apreciamos su preferencia y nos alegra que su estadĆ­a halla sido agradable. Muchas gracias por preferir Ibis Concepcion, lo esperamos para una proxima ocasiĆ³n.

10/10 Excellent

ERIKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Ibis Concepcion on 8 Jan 2023
Apreciamos su preferencia y nos alegra que su estadĆ­a halla sido agradable. Muchas gracias por preferir Ibis Concepcion, lo esperamos para una proxima ocasiĆ³n.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfaches und sauberes Hotel. FĆ¼r eine Ɯbernachtung ist es sehr gut.
Response from Ibis Concepcion on 8 Jan 2023
Apreciamos su comentario y nos alegra que su estadĆ­a halla sido agradable. Muchas gracias por preferir Ibis Concepcion, lo esperamos para una proxima ocasiĆ³n.

10/10 Excellent

Benjamin

Stayed 1 night in Jan 2023

2/10 Terrible

EMMANUEL

Stayed 12 nights in Nov 2022
Response from Hotel Ibis ConcepciĆ³n on 12 Dec 2022
Estimado/a HuĆ©sped,Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis ConcepciĆ³n.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permĆ­tanos hacerle llegar nuestras mĆ”s sinceras disculpas.Nos hubiese encantado que nos dejara un comentario en relaciĆ³n a su puntuaciĆ³n para poder mejorar nuestro servicio y entregar siempre lo mejor a nuestros huespedes.Reciba un cordial saludo.Hotel Ibis ConcepciĆ³n

10/10 Excellent

Williams

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin mayores problemas en general .
Stayed 3 nights in Dec 2022
Response from Hotel Ibis ConcepciĆ³n on 6 Dec 2022
Estimado/a Huesped,Le agradecemos enormemente sus comentarios en relaciĆ³n a su estancia en ibis ConcepciĆ³n. Es siempre un placer recibir comentarios de nuestros huĆ©spedes,Haremos extensivos sus observaciones a nuestro equipo. Estoy seguro que estos comentarios servirĆ”n de estĆ­mulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.AgradeciĆ©ndole una vez mĆ”s que haya compartido su experiencia con nosotros y esperando que su prĆ³xima visita sea tan agradable como la previa.Reciba un cordial saludo.