Ratings based on 653 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Best beds!!!

Posted 06-Aug-2014
Awesome...everything was new. Freindly and prompt.
4 out of 5
Recommended
for Everyone
by A verified traveller

We enjoyed our stay!

Posted 04-Aug-2014
Pros: The closeness to several shops, convention center, and the willingness for the staff to help us!
Cons: They are trying to improve the rooms, they are a little run down!
Location: several areas to shop
I had some concerns before we arrived due to others responses about the motel. But I can say our week was a stressful week due to why we were in Columbus, (National Youth Fine Arts Competition) but this Hotel went out of their way to make our week the best it could be. We had van trouble and the staff was more than accommodating in helping us. In fact the Owner of the motel personally drove our van to a mechanic just to help us out! The rooms aren't a 5 star motel, but they were clean and kept up. The third floor had some smoke smell but the second and first floor were smoke free! We had a mix up with our room when we arrived and they worked hard to correct the problem, and did so! The location has shopping close buy, and a great choice of places to eat! If I was to come back to Columbus for any reason I wouldn't hesitate to stay there again!
2 out of 5
by A verified traveller

Do not Recommend

Posted 26-Jul-2014
Pros: Beds were OK.
Cons: Clean the place up!
We recently booked a stay at Hawthorn Suites based on decent ratings. I don't feel like I'm an overly picky hotel guest, but even to my standards, I could not believe the positive reviews based on what we found. Expectations plummeted when we saw the crumbling asphalt and potholes in the parking lot, the cracked, dirty tiles in the entry, and noticed the pervasive odor of stale cigarette smoke in the lobby (probably from the consistent gaggle of smokers standing around the front entrance, blocking the door). Our first "non-smoking" room reeked of smoke. The second room was better, but smelled "off", so we kept the window open during our entire stay. (But curtains closed because the windows were splattered with bird poop outside). The carpet was so dirty, we kept shoes on at all times inside the room. The bathroom tiles were dingy and cracked to the point of being loose. The toilet flush was like an airplane toilet noise-wise. The couch was too filthy to sit on and the cushions were flat and didn't completely cover the fold-out beneath them. The one positive was that the beds were comfy, though we slept on our own pillows based on the lack of cleanliness everywhere else. The front desk clerk was nowhere to be seen when we tried to check out. We waited, loaded the car, waited some more, asked the cleaning ladies to page someone, waited more, then finally left our key cards on the desk behind the counter. Had to leave without a receipt, but was just happy to get out of there.
2 out of 5
Recommended
for Personal Event
by michelle from galloway

Posted 01-Jul-2014 on Hotels.com
Lighting was horrible, the fridge was not that cold, other than that it was an ok stay.
4 out of 5
Recommended
for Families
by M. Reed from Columbus, Ohio

Vacation

Posted 28-Jun-2014 on Hotels.com
Old Broken coffee maker in room, Smoking be done under canopy front doors where everyone enters. Tight Parking.
2 out of 5
by A verified traveller from Texas

OK

Posted 22-Jun-2014
Pros: Location and one could smoke in the room
Cons: Cleaning and updating, ie. drapes that don't have hooks or close.
Location: Nothing you can do about road work
Very well worn and in much need of cleaning. Far below the standards that we expected when we booked the room.
1 out of 5
Recommended
by A verified traveller

My purse was stolen from my room

Posted 20-Jun-2014 on Hotels.com
When reported to the staff the response was not very concerned. 2 weeks later I am still waiting for a call from the manager.
3 out of 5
Recommended
for Everyone
by Art from Hilliard, OH

Need a bell at the front desk.

Posted 17-Jun-2014
Pros: Large room with mini fridge & stove burners. beds are comfortable. Televisions in bed & living areas.
Cons: Desk bell. Breakfast taste.
Waited at the front desk for 7 minutes before I coughed. I didn't know the desk clerk was just inside the office door. They could use a desk bell. Other then that, a nice stay. Our room dvd player didn,t work. Breakfast was ok. They allow pet for $20 a night.
4 out of 5
Recommended
for Personal Event
by A verified traveller

Posted 16-Jun-2014 on Hotels.com
Beds were very comfortable. Hotel location great for the natatorium event that we attended that weekend. Adequate restaurants in that location. Didn't get to enjoy your breakfast though since we had to be at the event by 7:00am. We'll probably book with your hotel next year. Thank You!
3 out of 5
Recommended
for Families
by A verified traveller

Great Location

Posted 14-Jun-2014 on Hotels.com
Curtain was falling off curtain rod & Refrigerator was broken