Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice & comfortable stay !

Posted 17-Feb-2015
The staff made me feel at home and so comfortable , the room was clean , I really enjoyed my stay !! I highly recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cincinnati, OH

Posted 16-Feb-2015
Pros: price
It was a lovely place and friendly. We did a last minute reservation while stuck in the snow. I would recommend the place to a friend if they decided to stay in Columbus.
3 out of 5
Recommended
for Couples
by Kevin

This traveller left a rating score only Posted 04-Nov-2014 on Hotels.com
3 out of 5
Recommended
by John Casinofrom Worthington

rude front desk employees

Posted 21-Oct-2014 on Hotels.com
Was just one night. Reserved two rooms through Hotel.com and my credit card was charged for both rooms. When I checked-in, the front desk person told me I only had one room. She was extremely rude about it. I showed her the email for reservations for two rooms, yet she still insisted I had only one room. After arguing with her for several minutes she realized I did have two rooms, but she never apologized.
Comment from Hotel Management
03-Jan-2015 by Manager, Hotel Management
The feedback provided in your review is much appreciated. I am sorry to hear that you received such poor service from my front desk staff. Please accept my sincere apologies for the inconvenience. In response to your feedback, I am reviewing our check-in and reservation procedures with the entire front desk staff. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 17-Oct-2014 on Hotels.com
1 out of 5
by A verified travellerfrom Toledo, OH

Terrible

Posted 16-Oct-2014
Pros: Not much
Cons: More wash cloths and glasses available in the room.
Location: uncertain I left immediately.
The Floor we were on smelled with smoke. Luckly our room did not. We requested more than 2 wash cloths, but were told we have to use hand towels as wash cloths. The mattresses were very hard and the pillows were either itchy or very hard. We had to leave early. The staff was kind. But I think I would never recommend this hotel to anyone.
Comment from Hotel Management
22-Oct-2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our staff; however, we apologize that we were unable to provide you with a comfortable bed or proper linen. To prevent this from happening again, I will be ordering extra linen and sharing your feedback with upper management so that we can work to make improvements. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
3 out of 5
Recommended
for Students
by A verified travellerfrom Cleveland, Ohio

The price was right

Posted 13-Oct-2014
Pros: If you are looking for somewhere to sleep that is cheap and clean, this is the place.
Well you know you get what you pay for. I was in town for a wedding, I was going to stay @ my daughters apartment, but it is so tiny. I said less find a cheap hotel near the wedding. We found something cheap and clean which is all we were really looking for. Breakfast was grab and go, coffee and muffins.
Comment from Hotel Management
23-Oct-2014 by Manager, Hotel Management
Thank you for your review of our hotel. I am happy to read that we were able to provide you with a clean place to stay at a good price. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
5 out of 5
Recommended
for Families
by M. Altfrom Greenville, OH

Stay in Worthington

Posted 07-Oct-2014 on Hotels.com
Front Desk Clerk was very friendly, and took care of me professionaly. Great Stay.
3 out of 5
Recommended
by Todd Huna

This traveller left a rating score only Posted 06-Oct-2014 on Hotels.com
3 out of 5
Recommended
for Couples
by A verified traveller

Posted 30-Sep-2014 on Hotels.com
No maid service at all , carpets badly in need of replacement...so much construction surrounding building we found it challenging to find out how to get into the hotel