Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Columbus,OH

Close to East on mall/attractions.

Posted 13-Apr-2015
Decent room for the price. Hallways and rooms could have smelled a little bit more fresher.
2 out of 5
by A verified travellerfrom Toronto ON

Just OK

Posted 22-Mar-2015
Pros: Good location, everything nearby
Cons: 1. Old furniture, carpet, washrooms, no coffee machine and hair dryer in room 2. Noisy AC / heating unit 3. Old mattress 4. Breakfast quality
Below par hotel and service for the price paid. Things to be aware: 1. Old furniture, carpet, washrooms, no coffee machine and hair dryer in room 2. Noisy AC / heating unit 3. Old mattress and most importantly 4. Breakfast is nothing but a caddy with coffee thermoses on the top, and wrapped muffins and apples in the bottom. Nothing else. Only positive is a good location, everything nearby. Far from downtown, car is a must.
Comment from Hotel Management
13-Apr-2015 by Manager, Hotel Management
We appreciate the kind comments about our location; however, we apologize that our hotel did not meet your needs. To uphold our company's high standards, we will try to make our rooms more up to date moving forward. I will also make sure our front desk staff better communicates the amenities we offer at the front desk, such as additional toiletries, hairdryers and dishware. Thank you for sharing your experience with us. I do hope that you will return to our hotel or any of our other brand locations across the U.S. and Canada in the future.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Florence, KY.

Surrounding construction hampered me finding it

Posted 12-Mar-2015
Pros: Room was very comfortable, and the staff was courteous
Cons: Found nothing that was negative, at all....
Location: Didn't have any time to get out, and venture in the surrounding area / Was a business trip
Overall experience was quite satisfying, even though construction in surrounding area made it difficult to get there. I do not normally stay that far from the airport, however, the Arnold Swarzenegger Bodybuilding Classic was going on the entire weekend, in Columbus
Comment from Hotel Management
30-Mar-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am proud of our team for their excellent customer service skills. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom ohio

Decent room for the value

Posted 09-Mar-2015
Decent room for the price. Clean and quiet. No frills. Front desk staff was very friendly. Free coffee and fruit/muffins in the morning. Would stay again.
Comment from Hotel Management
26-Mar-2015 by Manager, Hotel Management
The team and I appreciate your kind remarks. It's great to hear that you would recommend our hotel. I’m pleased to read that our staff was friendly and that you enjoyed our grab-and-go breakfast. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice & comfortable stay !

Posted 17-Feb-2015
The staff made me feel at home and so comfortable , the room was clean , I really enjoyed my stay !! I highly recommend this hotel
Comment from Hotel Management
06-Mar-2015 by Manager, Hotel Management
Thank you for your positive review of our hotel. We strive to make every guest feel at home with the most positive interactions as well room cleanliness. It will be our pleasure to see you again during your next visit.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cincinnati, OH

Posted 16-Feb-2015
Pros: price
It was a lovely place and friendly. We did a last minute reservation while stuck in the snow. I would recommend the place to a friend if they decided to stay in Columbus.
Comment from Hotel Management
06-Mar-2015 by Manager, Hotel Management
It is so rewarding to read that you had a such a nice stay with us. Thank you for your comments. I'm so pleased to hear that our hotel was able to meet your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3 out of 5
Recommended
for Families
by Zachfrom Toledo

Dirty bathroom.

Posted 03-Dec-2014 on Hotels.com
Bathroom was dirty.
3 out of 5
Recommended
for Couples
by Kevin

This traveller left a rating score only Posted 04-Nov-2014 on Hotels.com
3 out of 5
Recommended
by John Casinofrom Worthington

rude front desk employees

Posted 21-Oct-2014 on Hotels.com
Was just one night. Reserved two rooms through Hotel.com and my credit card was charged for both rooms. When I checked-in, the front desk person told me I only had one room. She was extremely rude about it. I showed her the email for reservations for two rooms, yet she still insisted I had only one room. After arguing with her for several minutes she realized I did have two rooms, but she never apologized.
Comment from Hotel Management
03-Jan-2015 by Manager, Hotel Management
The feedback provided in your review is much appreciated. I am sorry to hear that you received such poor service from my front desk staff. Please accept my sincere apologies for the inconvenience. In response to your feedback, I am reviewing our check-in and reservation procedures with the entire front desk staff. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 17-Oct-2014 on Hotels.com