Dear Scottie, We sincerely apologize for the disappointment you experienced regarding the breakfast offerings during your stay. We understand the importance of accurate information and regret any confusion regarding our amenities. Your feedback is invaluable, and we will review our descriptions to ensure clarity for future guests. While we do not have a pool, we strive to provide other amenities and services to enhance your stay. Please accept our apologies for any inconvenience caused. We appreciate your patronage and hope you reconsider and give us another opportunity to provide you with a more enjoyable experience in the future. Sincerely,Hotel Management

Dear Kimberly, We apologize for the disturbances you encountered during your stay, including the loud noise and cleanliness issues. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations. We will address these concerns with our team to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Ashley, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear William, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Chris, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you for bringing this to our attention. Once again, we are sorry for the inconvenience caused and extend our sincerest wishes for a complete recovery. We hope you will grant us the opportunity to provide you with a rejuvenating stay in the future. Your well-being and satisfaction are always our top priority, and we remain committed to delivering the highest service standards.Sincerely,Hotel Management

Dear Titus, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Sarah, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management

Dear Melinda, Thank you for sharing your experience. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management

Dear Amy, Thank you for the positive review and for taking the time to recognize Extended Stay America. We appreciate your generous comments regarding our associates, devotion to excellence, and amenities. We are excited to share your kind remarks with our team, as they are committed to enhancing each guest's visit with exceptional service. Your recognition of their dedication will make their day! Thank you for being our guest, and we hope to welcome you again very soon.Sincerely, Hotel Management

Dear Lindsay, Thank you for the positive review and for recognizing Extended Stay America. We are delighted to know how much you enjoyed our accommodations and the excellent service provided by our staff. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management

Dear Sandy, Thank you for taking the time to share your positive feedback about your experience at Extended Stay America. We're delighted to read that you found our team to be friendly and enjoyed the comfort of our beds. Providing excellent service and a comfortable stay is our priority, and we appreciate your kind words. We look forward to welcoming you back on your next visit! Sincerely,Hotel Management

Dear Ryan, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. Thank you again for your candid feedback, and we hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

Dear Burl, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. Please accept our sincere apologies for any concerns you had with certain individuals outside our hotel. We regret the inconvenience you faced with the low water pressure during your stay. We will address these issues appropriately, and we are very grateful for your patience. We appreciate your kind words about our staff. We hope you will consider giving us another chance to show you our commitment to providing exceptional experiences on your next visit to the area.Sincerely,Hotel Management

Dear Dana, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Barry, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Jessica, Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and employees. Our security team is reliable and well-trained, and we also work very closely with the local police department to keep all of our guests safe and secure during their stay. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Guest, Thank you for posting a review of your recent stay. We're sorry to hear that you experienced issues with the water temperature during your stay. We take all guest feedback seriously and will address this with our maintenance team to ensure that it doesn't happen again. We appreciate your input and want to assure you that we are committed to providing the best possible experience for our guests. We hope you will allow us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Jared, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Melissa, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We apologize for any inconvenience the issues you encountered may have caused. We will investigate the matter with our team to ensure this does not happen again. We appreciate your patience and understanding, and we hope to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Brian, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Pamela, Thank you for choosing us. Our housekeeping team works hard to keep the area clean and fresh, but we regret missing this during your time with us. Please accept our apologies for the smell concerns that you encountered. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can handle it appropriately. Also, we take the security and safety of our guests as a priority and would never compromise on it on any ground. Our front desk team is always available to help you when with us. We are grateful for your patience during your time with us, and we encourage you to try us again, and we are confident you will enjoy the exceptional stay you deserve. Once again, sorry for letting you down.Sincerely,Hotel Management

Dear Jair, Thank you for choosing Extended Stay America! We love sharing wonderful comments about Salina's excellent service. She will be thrilled to know her efforts are recognized and that you took the time to compliment her in your review. Our team works hard to make every guest comfortable and feel at home, so we are very grateful for your feedback. We hope you will stay with us again soon! Sincerely,Hotel Management

Dear Dawn, Thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

Dear Katherine, It's delightful to hear that you found your stay in Extended Stay America great. We take pride in creating a comfortable and welcoming atmosphere for our guests. We understand your concern about the distance to your event. We aim to provide precise information and apologize if there is a discrepancy. We're looking forward to welcoming you back in the future.Sincerely,Hotel Management