Indoor pool

Reviews of Courtyard by Marriott Columbus West/Hilliard

3 out of 5
Courtyard by Marriott Columbus West/Hilliard
2350 Westbelt Dr, Columbus, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1001 reviews" "
Rating 8 - Good. 259 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
The food at the restaurant was microwaved and not the best quality for the expense!
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Columbus West/Hilliard on 24 Mar 2024
Thank you for sharing your review and we're sorry you did not car for the restaurant food you ordered. It was a pleasure serving you and we would like to have another opportunity to welcome you back in the future.

6/10 Okay

Sandra

Beds were comfortable. Noisy and filled with screaming children. Stained towels in bathroom and toilet chain broke off several times. Room 230. Will not stay again
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott Columbus West/Hilliard on 4 Mar 2024
We're very sorry to hear about your experience with us at the Courtyard by Marriott Columbus West/Hillard. Thank you for your feedback and we wish you safe travels.

4/10 Poor

Daniel, Lakewood

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower did not drain and the Bistro did not open so I could not use my prepaid breakfast voucher.
Stayed 1 night in Feb 2024
Response from Courtyard by Marriott Columbus West/Hilliard on 27 Feb 2024
We apologize for your experience with us. We have shared your feedback with the General Manager.

10/10 Excellent

PORTIA

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay..very comfortable and quiet.
Stayed 1 night in Feb 2024
Response from Courtyard by Marriott Columbus West/Hilliard on 26 Feb 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

6/10 Okay

Adam, Chicago

Travelled with family
Disliked: Amenities, property conditions & facilities
The property wasn’t what I expected, things were broken, leaks and noise
Stayed 2 nights in Feb 2024
Response from Courtyard by Marriott Columbus West/Hilliard on 23 Feb 2024
We apologize your stay with us was less than ideal. We will be working with our staff to make the repairs and we would like to have another opportuntiy to serve you better in the future.

8/10 Good

Heather

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. We did, however, have to evacuate at 2:30am due to a room fire on the second floor. Although not the fault of the hotel, it was very scary and unpleasant. We didn't stay as mild child would have been too scared to return to the room. We drove 2 1/2 hours home instead. Needless to say, we were exhausted. The hotel is supposed to honor a refund of the nights charge. I sincerely hope they do.
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Columbus West/Hilliard on 30 Jan 2024
Thank you for your feedback and for choosing to stay at our hotel. We apologize your stay was less than perfect. We would like to regain your trust and hope to serve you again in the future.

4/10 Poor

Kiona

Travelled with family, Travelled with partner
Liked: Amenities
During the middle of the night, some person on our floor went crazy and set a pillow on fire and ran around with an ax. Causing everyone to evacuate and be displaced for 4 hours. We ended up leaving because they were not allowing us to return to our room and waited for over 3 hours. Hope a refund will come because that was terrible !
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Columbus West/Hilliard on 30 Jan 2024
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Valeri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire alarm went off at 2am, had to evacuate building. After to he fire department cleared the building for entry and we could go back to our room, the fire alarm went off another couple times. Did not have to leave room but did not get much sleep. Hotel offered to comp room with booking agency permission, coffee was comped the next day but the bistro did not stay open later than normal scheduled except for coffee. Had to get breakfast outside of hotel.
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Columbus West/Hilliard on 29 Jan 2024
We apologize for your inconvenience. Thank you for your review.

10/10 Excellent

Michelle

Liked: Cleanliness
Nice and conveniently located
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Columbus West/Hilliard on 21 Jan 2024
Thank you for reviewing your stay at the Courtyard Columbus West/Hilliard. It is a pleasure to know you had an enjoyable experience with us and loved our convenient location. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

10/10 Excellent

Breanna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely loved this hotel. Their favorite was the pool, of course.
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Columbus West/Hilliard on 16 Jan 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

8/10 Good

donald

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay
The room was very clean and the only drawback in the room was The Bed was lumpy seems like it was time to replace it. Not much of a bar selection Breakfast food was not worth the money
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 30 Dec 2023
Thank you for your feedback and for choosing to stay at our hotel. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the desk are friendly. My son has cancer and is receiving treatment near by. It is convenient to stay there and the people remember us every time; they are so welcoming!
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 30 Dec 2023
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

2/10 Terrible

William

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is alot about this property that im not pleased with. 1st keys wouldnt open the room because was someone else room. 2nd was the room that they gave us was bad. The wall paper was falling off the wall. 3rd the pool was supposed to open an bolt shut. Wouldn't recomand this place .
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 29 Dec 2023
We also apologize for not meeting your expectations with our facility. Your feedback has been shared with our leadership team so that they can make the necessary changes. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you.

2/10 Terrible

Anne

We were booked at the wrong hotel. We had to reschedule our dates and we got booked at wrong hotel. Far away from where we wanted to to be. We couldn’t cancel or switch.. never book again with Expedia. I’ve learned my lesson 😒
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 30 Dec 2023
We're sorry to hear this. Thank you for your feedback.

8/10 Good

Todd, Gahanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Go to Waffle House next door for breakfast
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 18 Dec 2023
Thank you for being our guest and sharing your feedback, Todd. Safe travels and Happy Holidays!

8/10 Good

Angel

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 18 Dec 2023
Thank you for taking the time to share your experience with us. We truly appreciate your recommendation and we look forward to welcoming you back again soon!

10/10 Excellent

Lora

Travelled with group
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 10 Dec 2023
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

4/10 Poor

JAY

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in was great. Room was ready and clean. But there was only 1 person working the bistro in the morning. Took forever. Had to leave before food was ready.
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 10 Dec 2023
Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us. Your concerns have been shared with the General Manager.

10/10 Excellent

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Columbus for Winterfair
Front desk person was great and we loved the hotel.
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 5 Dec 2023
Thank you for choosing the Courtyard Columbus West/Hilliard and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

8/10 Good

James

Stayed 3 nights in Nov 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 20 Dec 2023
Thanks for the great review! The team at Courtyard Columbus West/Hilliard is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

10/10 Excellent

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentlman at the front desk at the check in time was friendly and polite. Rooms were clean and lobby is well designed. We really enjoyed our time here. Highly recommended
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 28 Nov 2023
Thank you very much for your amazing review. We appreciate your recommendation and business and we look forward to welcoming you back.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 28 Nov 2023
We are thrilled you had a good stay with us and we look forward to your return.

6/10 Okay

Margaret

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at 7:30 pm and were told by the desk that the bar/dining area would be available until 10 pm. We came down at 8:30 pm to order some food, was told by the worker sitting on her ass, on her phone, that, "I'm not doing food." Welcome to the Marriott! Really delightful encounter.
Stayed 2 nights in Nov 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 28 Nov 2023
We’re so sorry that your experience did not match your expectations. We hope you will consider giving us another chance in the future to show you the hospitality you deserve and should expect from us.

6/10 Okay

Helen

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 28 Nov 2023
Thank you for taking the time to share your feedback. Safe travels and hurry back!

4/10 Poor

MATTHEW

Disliked: Staff & service, property conditions & facilities
Very disappointing
The hotel was average. They got our booking wrong (booked a single king size bed and sofa got two queen size beds instead). We figured we were only there to sleep so whatever. The big issue was in the morning when someone in the room above us took a shower water started pouring from the light fixture above our tub. Contacted the front desk and all i got was "oh that's not good" and told someone from maintenance would take a look. No one ever showed (we waited over an hour and then it was almost time for to have to check out). When we left the front desk who i know was the same guy i talked to on the phone about the water issue said very little and didn't seem interested. So next time i'm going to visit friends in Columbus i will definitely not stay here.
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 21 Nov 2023
We are sincerely sorry to hear about your unpleasant stay with us and we will address your concerns. Again we apologize and hope to have another opportunity to leave you with a much better impression.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, the staff was great and our room was comfortable. Will definitely stay here again when we're in the area.
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 23 Nov 2023
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

6/10 Okay

Kami

Stayed 2 nights in Nov 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 21 Nov 2023
Thank you for being our guest and sharing your feedback. We look forward to welcoming you back in the future.

8/10 Good

Lauren

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 20 Nov 2023
Thank you for taking the time to write a review of our hotel. We take seriously your decision to stay with us and hope you will do so again.

6/10 Okay

amanda

Liked: Cleanliness, staff & service
Disliked: Room comfort
Will not stay again.
Clean lobby, room had trash left from previous people. Woke up with no heat and cold. Told front desk and they did nothing to make it right.
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 14 Nov 2023
We apologize for your inconvenience and we will be addressing your concerns with our staff for improvement.

2/10 Terrible

Iesha

Travelled with partner
Disliked: Cleanliness
Traffic terrible
Stayed 1 night in Oct 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 7 Nov 2023
We're sorry to hear that the traffic was terrible. We would love to have another opportunity to serve you in the future.

4/10 Poor

laura

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I booked a King and was told they were sold out so they put me in a queen room. The tub in the bathroom was absolutely disgusting so they transferred me to another queen suite room. The bathroom sink had an issue with leaking as did the toilet. The sofa and chairs were stained and gross.
Stayed 2 nights in Oct 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 24 Oct 2023
We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We would be happy to have an opportunity to leave you with a more favorable impression and invite you back for the seamless experience you expect from the brand.

6/10 Okay

Gary

Disliked: Property conditions & facilities
Older hotel that needs refurbishing and update. There are no charging outlets in the unit. Get rid of the bathtubs and put in showers.
Stayed 1 night in Sep 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 28 Sept 2023
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Tammy

Liked: Staff & service, room comfort
Tub did not drain while taking a shower. At least 3 inches, if not more, of water in tub while showering. About 5 minutes in shower. Reported to front desk upon check out…not the first complaint.
Stayed 1 night in Sep 2023
Response from BradF on 16 Sept 2023
Hi Tammy,I will talk with front desk and also your room. We leave the plug in the bath tub when you get the room. Thanks

10/10 Excellent

Maurice

Business traveller
It was a good stay
Stayed 1 night in Aug 2023
Response from BradF on 5 Sept 2023
Hi Maurice,Thanks for taking the time to let us know of your perfect stay with us.

10/10 Excellent

Ricky

Stayed 1 night in Aug 2023
Response from BradF on 16 Sept 2023
Hi Ricky,Really appreciate the time to leave a fantastic score . See you next visit.

2/10 Terrible

Kevin

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I reserved my 2 rooms days in advance I arrived late around midnight and the room had no sheets and was not cleaned. After so many delays at the airport additional delays at a my hotel were in welcomed
Stayed 1 night in Aug 2023
Response from BradF on 23 Aug 2023
Hi Kevin,Please accept our apology for the issue. We did not know if someone was coming after midnight. We usually assume that you are a no show with out a call. Thanks

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a particularly beautiful Courtyard by Marriott. Beautiful pool area and lobby.
Stayed 1 night in Aug 2023
Response from BradF on 23 Aug 2023
Hi Rebecca,Really appreciate the perfect score. So glad you enjoyed the hotel.

2/10 Terrible

Michael

Stayed 1 night in Aug 2023
Response from BradF on 8 Sept 2023
Hi Michael,Thanks foe leaving a review. Sorry about your stay. Please let us know how we can improve. Thanks

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Great place to stay
Stayed 1 night in Aug 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 15 Aug 2023
We are committed to providing great customer service and we hope to have an opportunity to welcome you back again to the Courtyard by Marriott Columbus West/Hilliard.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 14 Aug 2023
Hi Kim - I see you left a 10 star rating, but no details about your experience with us. I would love to hear more about your time spent with us at the Courtyard by Marriott and use the information to make your next stay with us even better!

10/10 Excellent

Carie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, all staff were nice, and allowed our group to check in a little early so we could get to the event we came to town for.
Stayed 1 night in Aug 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 14 Aug 2023
Thanks much, Carie. We value the positive review and are happy to hear that you enjoyed our service.

8/10 Good

Lynne

Stayed 1 night in Aug 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 2 Sept 2023
We'll be sure to share your comments with all colleagues to ensure we continue to improve on delivering exceptional service. We look forward to hosting you in the future, Lynne.

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 12 Aug 2023
Thanks for posting a review so future travelers can share your pleasant experience.

8/10 Good

Rebecca

Travelled with family
Liked: Staff & service, property conditions & facilities
Very nice property. Our room was spacious and comfortable. A LOT of dark black hair in dresser drawers as well as several areas in the bathroom.
Stayed 1 night in Aug 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 8 Aug 2023
Thank you for your review. We will look into your comments and be sure that this is an isolated incident.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 8 Aug 2023
It was great having you as our guest at the Courtyard by Marriott Columbus West/Hilliard and we hope to see you return soon.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service
Bad tv reception and the hvac for the room was old and very loud
Stayed 1 night in Aug 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 8 Aug 2023
Your comments have been sent to the general manager for their review. Thank you for your valued busines, Jeff.

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 1 Sept 2023
Thanks so much for your business and we hope to have the pleasure of serving you again in the future.

8/10 Good

elka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for 1 night while on a business trip. The room was clean and comfy. The staff was super nice. Late checkout was not a problem. The food in the bistro was good but totally overpriced. Just nextdoor is a Wafflehouse. Convenient. Went there for breakfast. Although they also had breakfast items at the bistro inside the hotel .... The pool in the atrium looked nice. I'd stay there again.
Stayed 1 night in Aug 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 7 Aug 2023
Thank you, Elka, for the review! We put in the work to keep you and all of our clients happy. We look forward to seeing you again. Have a nice day ahead!

6/10 Okay

Mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Super hot in the hallway and the toilet broke
Stayed 1 night in Aug 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 4 Aug 2023
We are working hard to make improvements. Thank you for being our guest.

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Courtyard by Marriott Columbus West/Hilliard on 5 Aug 2023
We're so glad you enjoyed your stay and you found all the staff was very friendly and your accommodations were great. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.