Free daily continental breakfast

Reviews of Homewood Suites by Hilton Columbia

3 out of 5
Homewood Suites by Hilton Columbia
230 Greystone Blvd, Columbia, SC

Reviews

8.2

Very good

Rating 10 - Excellent. 401 out of 779 reviews" "
Rating 8 - Good. 186 out of 779 reviews" "
Rating 6 - Okay. 74 out of 779 reviews" "
Rating 4 - Poor. 54 out of 779 reviews" "
Rating 2 - Terrible. 64 out of 779 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Shaninqua

Travelled with family and small children
I was dissatisfied the hot tub wasn’t hot and I booked room with jetted tub instead I had a walk in shower, the grill wasn’t clean had to wait for staff to clean and also get propane tank. Staff was excellent so is the service and breakfast yes I would stay again just hope the tin will be hot then and that I will finally get my jetted tub!
Stayed 1 night in Mar 2024

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience overall, well worth the price. Breakfast was better than normal, check in was quick. Room was well sized for a family.
Stayed 1 night in Feb 2024
Response from Homewood Suites Columbia on 26 Feb 2024
Thank you for your feedback! We appreciate your business, please come back and stay with us again.

2/10 Terrible

Catherine Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
So dirty
Response from Homewood Suites Columbia on 26 Feb 2024
Our sincerest apologies that our hotel cleanliness did not meet your expectations, we are working every day to improve our hotel we hope you can give us another try in the future!

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Blood stained sheets and walls
Stayed 1 night in Feb 2024

2/10 Terrible

Sara

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches all over the room when we got in. Hesitant, we started settlin and the were more roaches showing up.
Stayed 1 night in Jan 2024

8/10 Good

Shantel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was out of service for entire stay , the during the first night around midnight I heard the doors opening closing in the hallway for two hour wake me the walls appeared to be very thin. The second night there was a retirement party and we could hear the music through the windows and walls. Again my sleep was disturbed by sounding noises.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

tempestt

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved it . Even though they will try to charge me for the toilet paper holder and it was already broken . It was still peaceful
Stayed 1 night in Dec 2023

8/10 Good

Francaeska

Stayed 2 nights in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
The staff was amazing and breakfast was delicious. We really appreciated how clean everything was and how helpful the staff was! Not only that, it was very close to Congaree NP! Would 100% recommend!
Stayed 2 nights in Dec 2023

2/10 Terrible

Thanh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fake hot breakfast.
the room is small, they don't clean it every day. Everything is small including the two TV. The lady at the front desk is like I have this job. The "HOT" breakfast turns out some bad quality stuffs, sausage, burger, and potatos taste terrible. I have to throw away what I take. No bacon. Pay $150/night for two nights. The pool is tiny, spa is out of order :) Worst experience with Hilton.
Stayed 2 nights in Dec 2023

8/10 Good

ANGELICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Alberto

Na
Stayed 1 night in Nov 2023

2/10 Terrible

richard

Travelled with family
Stayed 1 night in Nov 2023
Response from Mike, General Manager on 20 Nov 2023
hank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

6/10 Okay

Lauren

Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Barry L

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 2 nights in Oct 2023

8/10 Good

Douglas Kema

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly. Great breakfast. Easy to get on and off of freeway
Stayed 4 nights in Oct 2023
Response from Mike, General Manager on 20 Nov 2023
Thank you for staying with us. We appreciate your business. Hope to see you the next time you travel through Columbia.

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It smelled funny in the room and the bed didnt feel clean.
Stayed 1 night in Oct 2023

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mike, General Manager on 20 Nov 2023
Thank you for staying with us. We appreciate your business and we hope to have you as our guest the next time you travel to Columbia.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the ladies at the front desk, Queens!!
Stayed 1 night in Oct 2023
Response from Mike, General Manager on 20 Nov 2023
Thank you for staying with us. We are happy that you enjoyed your stay. We hope to have you back the next time you travel to Columbia.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Joyce

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel and I like the kitchens.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kristin

Stayed 1 night in Sep 2023
Response from Mike, General Manager on 20 Nov 2023
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Andre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet good location and excellent staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Mahmood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Deb, Fort Dodge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay, this was a great place
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an amazing hotel!!
This place is awesome from the amazing staff to the rooms!! Everyone from Front seat Terri n Renee to Ricardo the head housekeeper to the janitorial and kitchen staff were Amazing!! In fact already booked for November!!
Stayed 1 night in Aug 2023

2/10 Terrible

Kaya

Stayed 1 night in Aug 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Jodi, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Shantel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very limited options to eat you must have vehicle to get around. But it is quiet and safe location. Only option for food is Chinese food. Or door dash which I don’t use because I don’t like the appearance of the driver delivering my food in there PJs .
Stayed 2 nights in Aug 2023

10/10 Excellent

Jodi

Stayed 1 night in Aug 2023

6/10 Okay

DaNell

Travelled with family
Liked: Cleanliness
During my stay with my family at Homewood Suites by Hilton, the bathroom was small, the beds were comfortable, the area was quiet and convenient. However, the service was not what I expected. I didn’t expect my room to not be serviced (by housekeeping) daily. I think what I paid was equivalent to daily service. If this was mentioned online, I would have lodged elsewhere. I discovered this information after my first night when the room was not serviced. Thereafter, I was informed only after inquiring that my room would only be serviced if requested 24 hours beforehand because of “insufficient staffing.” Now although servicing was requested (as instructed) but was told that my room would not be serviced until the following day—-my checkout day. Additionally, while not hostile, there was no cordial deportment with the day staff when this information was communicated to me. Only after insisting, I was advised it would be serviced that day. Then, upon returning to my room I discovered a few of my personal items were removed from the room, most likely by housekeeping. My room key also had to be rekeyed 2 days out of the 4 days I was there and the telephones were not working in my room; not expected AT ALL from this establishment. Overall I would rate my stay a 4/10.
Stayed 4 nights in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Sabina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Father died and we were attending the funeral. The hotel offered 30,000 Hilton Honors points for our stay. We asked for our money back. They refused. 30,000 points will not pay for two free nights or our money back, which is fair compensation for the horror we experienced. The night staff, after check-in, were absent. So, we could not request to change rooms. The carpet was wet and there were no hangers in the closet. There were bloodstained curtains, a paint stained bath floor mat, hair in one bed, dirty covers on the other, red and yellow stains on the floors and counters (I tried my best to clean the bathroom myself), hair in the freezer, sticky and oily cabinet/fridge handles with food remnants, trash, hair and used supplies in the vanity drawers and room drawers, dirty phones, dirty vanity sink, dirty toilet along with dirty walls and doors with dark brown marks. At one point, I wondered if room 406 was a previous crime scene! The house keeping staff did not do a good job. They didn't even include shampoo, body wash or extra trash bags. I included photos for corporate's review and confirmation. They saw it all. The breakfast staff was nice, but the food and supplies were subpar. Only one elevator and one ice machine worked in the entire facility. We could hear the people in the adjacent suite, nightly. Do not stay here. Even corporate customer service doesn't care. Go to Hampton Inn for the satisfaction guarantee. We've never had a horror like this in our lives.
Stayed 2 nights in Jul 2023

10/10 Excellent

VICKIE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
i had never stayed at a homewood suit before but this one was REALLY nice the staff was very friendly my room had a good view and best of all we had a set in living room from the bed room it was nice to have that space the pool was clean and stack with towels and the gym was nice as well i am off for vacation in two week and i will be looking for a homewood suit
Stayed 1 night in Jul 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Micheal

Business traveller, Travelled with partner
Liked: Staff & service
The A/C unit too noisy.
Stayed 1 night in Jun 2023

4/10 Poor

Mary W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were so many things that were not working. The pool, which looked just fine, was closed “for renovation.” One elevator…at our end of the hall… was not working. Every time we needed to go downstairs we had to go the the very other end of the hall and then back the entire way to the parking area. The ice machine right outside our door was broken. Another guest who had been there in May said it, and others were not working then either.
Stayed 3 nights in Jun 2023

6/10 Okay

Calvin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not so good!
The pool at the hotel was “out of service”. That wasn’t on the website. The AC in our room stayed at 66°. It was freezing. My grandkids are now sick. I called downstairs for linens for the sofa bed. I was told they’d bring them to our room. They didn’t. I had to go get them. I asked the house keeping woman to exchange our towels. She said she didn’t have any. I will never stay here again. I would honestly like a refund.
Stayed 3 nights in Jun 2023

4/10 Poor

Audrey

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing
What was disappointing about this stay at the Homewood Suites by Hilton was that I have stayed at another Homewood Suites in Bossier City Louisiana and it was a great experience. The fact that all but one ice machine was out of order was disappointing. The only one that worked was on the 5th floor AND the elevator near my room was out of order-another disappointment. The parking was so bad. Much of the parking spaces were taken up by some kind of storage trailers. I, like a few other guest, parked in the drive circle. This would have been disappointing but I had the best parking spot in the lot. I asked the front desk attendant to give me a reminder call so that I may move my car later in the evening and she informed me that the phones were down. Again this was disappointing. However, on the positive side, the room was clean. The water was hot. The bed was comfortable. And I got a great night's sleep. I'm going to be back in Columbia, South Carolina at the end of August. I will give it another try. Wish me luck. Audrey Rusk
Stayed 2 nights in Jun 2023

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sister Williams who cooks the breakfasts is a fabulous cook. She is friendly and you can tell the other employees love her.
Stayed 3 nights in May 2023
Response from Mike, General Manager on 11 May 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Patrick Lee

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was clean and comfortable! The staff wasn’t friendly and not present at all.
Stayed 1 night in Apr 2023
Response from Mike, General Manager on 17 May 2023
Thank you for giving us some constructive feedback regarding your stay. I apologize that the staff was not as attentive to you as expected. Please be assured that we will discuss your comments with our staff and strive to make the necessary corrections in order to better serve all our guests. We hope to have the opportunity to have you as our guest the next time you travel to our city.