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Reviews of Hotel O Columbia Downtown near I-65

2 out of 5
Hotel O Columbia Downtown near I-65
1504 Nashville Hwy, Columbia, TN

Reviews

4.8
Rating 10 - Excellent. 20 out of 174 reviews" "
Rating 8 - Good. 22 out of 174 reviews" "
Rating 6 - Okay. 25 out of 174 reviews" "
Rating 4 - Poor. 37 out of 174 reviews" "
Rating 2 - Terrible. 70 out of 174 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

3.8/10

Amenities

4.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mary

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room they put us in was filthy and it stank. So they offered us a second room which was cleaner but the tv didn’t work, the toilet was clogged so we couldn’t use it and there were roaches crawling up the walls. We left there and spent the night at a different hotel.
Stayed 1 night in Apr 2024

2/10 Terrible

Alfredo

Disliked: Cleanliness, property conditions & facilities
The hotel was dirty there was trash under the bed and the pillows were dirty my som hot stuck im the barthroom because the door did not work and yje tub was filthy
Stayed 1 night in Mar 2024

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service theft
Didnt get to stay and was robbed for my money 137 dollars all because of a deposit of 50 dollars not mentioned till after the room was paid for and they refused to give me a refund
Stayed 1 night in Dec 2023
Response from Ammy on 3 Apr 2024
Apologies for the problems you had faced, Matthew! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

Cynthia

Stayed 2 nights in Aug 2023
Response from Tim on 22 Jan 2024
Hi, Cynthia! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
We arrived at the hotel to be told we owed $50 more dollars, fine, we payed the $50. Then we got into the room and the room Immediately smelled of mold, it was not clean. One towel for three people. The bathroom door was broken, the shower was spraying water everywhere, there was Cigarette burns in every single sheet and blank, graffiti in the dresser, the TV had maybe 10 channels, only 3 of which worked. The housekeeper told us we were not getting anymore towels because we were getting checked out. We had 4 more days of our stay. The desk associates were never at the desk, waited 30 minutes to be checked in and out. Overall I was not happy with this stay at all.
Stayed 4 nights in Nov 2023
Response from Tim on 22 Jan 2024
Hi! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stained towels, cigarette burns on the curtains of my nonsmoking room, moldy jets in the tub and sketchy area. I had to check out a day early and spoke to the front desk attendant the night before and was assured there would be no issues or fees. When I checked out the next morning, I was charged $174/night instead of $91/night.
Stayed 3 nights in Nov 2023
Response from Barbara on 8 Dec 2023
Sorry for the inconvenience, Michael! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

8/10 Good

Billy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dewi on 6 Dec 2023
That is great to hear, Billy! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

2/10 Terrible

Jenna

Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Jenna! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Ava

2/10 Terrible

meghan, kalkaska

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room had a horrible smell, property knew about the smell as they stuck a wax melt warmer in the room, to try and cover it up.. They told me the room has a dog smell, let me tell ya unless the dog died in the room and they left it to decompose for several weeks, thats no dog smell. Also there was blood droplets all over the floor and on one of the bed comforters, and on the bathroom floor.. so maybe the dog did die.. Theres was no hot water, we gave up and left and wasted 75.00..
Stayed 1 night in Sep 2023

2/10 Terrible

Tabitha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had drug addicts and prostitution. The room was disgusting, and gave off a vibe that pornos were shot there. The bathroom was absolutely gross. I showered at an entirely different location. I broke out in hives. The curtain in the room was barely hanging on. I would have left the second I got there, but it was non refundable. I’m angry it was even an option on Expedia.
Stayed 2 nights in Aug 2023
Response from Barbara on 12 Sept 2023
Sorry for the inconvenience, Tabitha! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This is it was very horrible compared to the last time we stayed there. There were burn holes in the sheets and comforters. Which that really didn't bother us that much. There was mold on the night stands. The shower was not very clean and there was mold in it. Also the shower curtain rod was close to falling. The air conditioning unit looked like it wanted to fall apart although it did work great. There was a pretty big dent in the wall. I was just very surprised considering it looked more well kept the last time we had stayed there.
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Apologies for the problems you had faced, Jennifer! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ava

8/10 Good

Elijah

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Tim on 12 Sept 2023
Thank you for rating us highly, Elijah! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Tim

6/10 Okay

Marcus

Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Marcus! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Terrible

Larez

Disliked: Cleanliness, staff & service, property conditions & facilities
The first room they put me in had bugs and cable to tv cut.. the second room in the middle of the night the lights and air went out.. I went to front desk for refund and I was told Expedia would refund me and I haven't received anything.. service was the worst I ever experienced
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Hi, Larez! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

2/10 Terrible

Henry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Dirty Mold on bathtub Roaches black areas on one side of the bathroom rug toilet paper dispenser missing rod gum on chair bugs in bed floor dirty
Stayed 2 nights in Jul 2023
Response from Eva on 20 Jul 2023
Hi, Henry! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Eva

6/10 Okay

Debbie

Business traveller
Liked: Staff & service
Room wasnt bad. Stains on sheets. Ac worked not as well as I woulda liked. I Worked nightshift was rhere for 4 weeks. Grateful housekeeping didnt try to clean my room throughout day. That is maun thing i was happy about. Rebivations were veing done. Vehicle alarms would start going off throughout night. Random times. Parking was adquate. Had to play musical parking. Had one work truck that took up 2 spots most of the time. But over all wasnt a bad stay. Contrary to other posts there was no bedbugs. Never tried breakfast so can not comment on that.
Stayed 27 nights in Jun 2023
Response from Ammy on 16 Jul 2023
Hi, Debbie! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Ethan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was absolutely disgusting. Someone else’s hair on the bed sheets, mildew and grime all over the bathroom, bedbugs, and even though it was a “no smoking” room there were cigarette burns on just about everything and it reeked of cigarette smoke
Stayed 2 nights in Jul 2023
Response from Ammy on 16 Jul 2023
Apologies for the problems you had faced, Ethan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

Mary

Stayed 1 night in Jul 2023
Response from Barbara on 10 Jul 2023
Hi, Mary! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Barbara

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Joey on 21 Jun 2023
Hi, Ashley! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey

8/10 Good

Manilda

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jun 2023
Response from Joey on 21 Jun 2023
Hi, Manilda! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

2/10 Terrible

Tyese

Business traveller
Disliked: Cleanliness, property conditions & facilities
Water was black running from tub faucet and ppl walking around talking loud
Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
Hi, Tyese! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 Terrible

RITA

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs in beds.. did not stay
Stayed 2 nights in May 2023
Response from Lisa on 3 Jun 2023
Hi, Rita! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Lisa on 3 Jun 2023
Hey Melinda! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the place was dirty as a dumpster, bugs in the room, dirty towels and sheets…. To pay 120$ a night in Columbia TN, was a very poor choice…
Stayed 1 night in May 2023
Response from Barbara on 18 May 2023
Hi, Jose! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

6/10 Okay

Mina

Travelled with group
Stayed 2 nights in May 2023
Response from Joey on 18 May 2023
Hi, Mina! Thank you so much for spending your valuable time to share your views with us. We will surely work on your feedback to keep up with your expectations. Regards, Joey

2/10 Terrible

Susan

Stayed 1 night in May 2023
Response from Ammy on 10 May 2023
Hi, Susan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 Poor

Lauren

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Tahlina

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel stay was the worst part of my stay in Tennessee. The staff was not accommodating. Every towel and face rag in the room was filthy like it had been used, folded and put back on the shelf. It was just an unpleasant stay and I feel I should have been compensated for being inconvenienced.
Stayed 1 night in Apr 2023
Response from Ammy on 4 May 2023
Hi, Tahlina! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Average stay.
Had to wait approximately 30 minutes before some one came to the night window to check us in as they were asleep and very unfriendly because we woke them up. As advertised. This is a no frills MOTEL. Rooms are outdated but clean. Needed a weather seal on the door as dirt and air come in from the bottom of the door. Sheets were clean and bed was more comfortable than expected.
Stayed 1 night in Apr 2023
Response from Ava on 19 Apr 2023
Hi, Guest! Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ava

8/10 Good

Brian

Stayed 1 night in Feb 2023
Response from Rosy on 20 Feb 2023
Hey, Brian ! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Rosy

2/10 Terrible

Cole

Business traveller
Disliked: Cleanliness, staff & service
Rude
Stayed 1 night in Feb 2023
Response from Eva on 7 Feb 2023
Hi, Cole! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

6/10 Okay

Constance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was ok, it was a drunk man in the lobby, it took the receptionist 15 minutes to come to the desk
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Leslie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs
Stayed 2 nights in Oct 2022
Response from Ammy on 7 Nov 2022
Hi, Leslie! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Preston

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not told that property was under construction till we got there half the stuff didn't work in the rooms and no discount was even considered due to what was going on do not recommend staying here
Stayed 1 night in Oct 2022
Response from k on 20 Oct 2022
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Kate

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
When we arrived at the hotel. Upon checking in i was surprised by them charging my card 60 bucks for something i have no clue of. I paid what yall were charging and usually thats it. When i get to my room it doesnt have a working hot tub or jets theres spiders and roaches everywhere. I went and asked the front desk clerk and he informed me there was no hot tub or suite anymore there but thats what i was under the impression i was reserving when i did. There was dead bugs all over the room and the water from the clogged jets was dark black and muddy like. Then our room is opened by someone i have no clue who she was but that was rude and it wasnt check out yet. So why did she open my rooms door.
Stayed 1 night in Sep 2022
Response from Mike on 6 Sept 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Mike

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than exspected. It was well worth the price.
Stayed 1 night in Aug 2022
Response from Jack on 29 Aug 2022
Great to hear this! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Jack

2/10 Terrible

Jackie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the dirtiest, needing work/maintenance and needing all new bedding & linens, the worst hotel we have EVER stayed at. The noise of neighbors was soo inappropriate. We checked out early. We will never go back.
Stayed 3 nights in Jun 2022
Response from Ammy on 19 Aug 2022
Hi, Jackie! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty
Air conditioning worked but was loud, unit had broken vents. Bathroom was tiny and the bathtub had broken rails and shelf was broken, linens looked dirty, lighting was rigged, no lamps, USB wall outlet didn’t work. Furniture was old and worn, dresser was missing a drawer, lobby was unwelcoming
Stayed 1 night in Jul 2022
Response from Arthur on 17 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely disgusting an rude!!!
Waited outside in the middle of the night for 10 mins an had to call head office to even get key! Then she came out basically mad didn’t even say one word to me gave me a key didnt tell me where room was located or anything i said have a good night she rolled her eyes an walked away. The sheets were disgusting roach traps everywhere. The room was disgusting we stayed for 5 hours an left.
Stayed 1 night in Jul 2022
Response from Ammy on 21 Jul 2022
Hi, Sara! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero rating do not stay
Complete pile of trash. The pictures are lies and this place should be torn down. Checked in and the front desk was awful. Went to the room completely trash. Blood on the sheets shower was black mold above the shower head. Rags where not cleaned but black. Checked out within a small amount of time with no refund. The woman even tried to give me the key back to make me stay. Outside parking lot cars broke down weeds 6 foot tall and pool area was a mess. Please don't stay here they only get your money and take off.
Stayed 1 night in Jun 2022
Response from Ammy on 24 Jul 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christina on 22 Jun 2022
Hi, Kevin! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Christina!

6/10 Okay

Cathi Jo

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from Christina on 10 Jun 2022
We are sorry for the inconvenience, Cathi! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!

2/10 Terrible

Maryia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dirtiest place for stay
Stayed 2 nights in Apr 2022
Response from Simon on 29 Jun 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT stay here
I refused to stay at this property, as I was checking in, there were police everywhere, arresting someone belligerent in the lobby and raiding a room near me. A woman outside told me not to check in as it was disgustingly dirty in her room, as I parked a man was sleeping in his car beside me. I felt unsafe. I went to the room, the bedspread had cigarette burns and stains. I left immediately, when I should had left at the first encounter. Also, I can’t believe this place was $100 when the really nice holiday inn 40 minutes away was $75.
Stayed 1 night in Apr 2022
Response from Ammy on 3 May 2022
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing unique about property besides outside paint job. Pictures online made it look beautiful but cleanliness was not up to par. Vents were dirty, non working hair dryer, cigarette burns on bed covers, and mismatching continuously blinking lights. Rooms must be smoking rooms as cigarette smoke smell is the first thing you get when walking in room. Checked out early couldn’t do it another day.
Stayed 3 nights in Apr 2022
Response from Cheshta on 3 May 2022
Hi, Jessica! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Cheshta on 23 Mar 2022
Hi, Michael! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

4/10 Poor

David

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Room we reserved weeks in advance was given away before we got there and was told to call Expedia to dispute. Ended up getting similar room for same price. Lobby customer service was poor and maybe even rude. Cigarette burns on furniture and sheets in non smoking room. Toilet paper not stocked in room. Rooms were clean, but not maintained. Not what I would expect to get for $105 per night. Making an annual trip to this area and will not stay here again.
Stayed 2 nights in Mar 2022
Response from Jackson on 22 Mar 2022
Hi David, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jackson

4/10 Poor

Loletha

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
What I liked mostly was that it was close to the job site and plenty of great places to eat near by. For these hotel itself was very displeased. Within checking in I had to wait 15 to 20 minutes before anyone came to assist me. Once getting my room, it didn't smell to well, had a musky sent as if been closed up for a while. Everything was full of dust and walls, base boards was also filthy. They did come in daily to make the bed, but that's the only thing that was done. No sweeping, mopping, wiping or cleaning was done. I had to go and buy cleaning supplies to clean the room during my stay. Only reason I stayed was of the location near my job.
Stayed 6 nights in Mar 2022
Response from Jackson on 24 Mar 2022
Hi Loletha, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jackson

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! The hotel does not look like the pictures! The room was filthy, cob webs all over the room, mold in the sink, shower was nasty. It looked like the room hadn't been cleaned in years.
Stayed 1 night in Mar 2022
Response from Ammy on 23 Mar 2022
Hi, Lisa! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

4/10 Poor

Blake

Stayed 1 night in Jul 2021