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Reviews of Courtyard by Marriott Columbia Missouri

3 out of 5
Courtyard by Marriott Columbia Missouri
3301 LeMone Industrial Blvd, Columbia, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 534 reviews" "
Rating 8 - Good. 160 out of 534 reviews" "
Rating 6 - Okay. 39 out of 534 reviews" "
Rating 4 - Poor. 28 out of 534 reviews" "
Rating 2 - Terrible. 14 out of 534 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ted

Stayed 1 night in Apr 2024

10/10 Excellent

Scott, Willis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and nice staff convenient to downtown and other destinations
Stayed 4 nights in Jan 2024
Response from MV on 27 Mar 2024
Dear guest,Thank you for staying with us and thank you for your review!We look forward to your next visit.Sincerely

10/10 Excellent

Elza

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the value. Wish it included free Breakfast
Stayed 1 night in Jan 2024
Response from MV on 30 Jan 2024
Dear guest,Thank you for staying with us and thank you for your review!We look forward to your next visit.Sincerely

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place especially that it’s close to my wife’s rehab location. Wish there was a desk for that and I’d love to stay more often.
Stayed 1 night in Jan 2024
Response from MV on 14 Jan 2024
Dear guest,Thank you for staying with us and thank you for your review. We appreciate your feedback so we can make improvements.We hope next time your travel brings you back to Columbia, we will have to opportunity to better serve you.Sincerely

8/10 Good

Nanec

Stayed 1 night in Jan 2024
Response from MV on 15 Feb 2024
Dear guest,Thank you for staying with us and thank you for your review. We are sorry to hear that everything was not perfect with your stay. We appreciate your feedback so we can make improvements. We hope next time your travel brings you back to Columbia, we will have the opportunity to better serve you.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MV on 30 Dec 2023
Dear guest,Thank you for staying with us and thank you for your review.We look forward to your next visit.Sincerely

10/10 Excellent

shelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit here a few times a year for conferences. I always enjoy it. Bring a usb block though, no usb plug ins available in room.
Stayed 1 night in Dec 2023
Response from MV on 14 Dec 2023
Dear guest,Thank you for staying with us and thank you for your review! We look forward to your next visit.Sincerely

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness
We could not find any plastic silverware near the food service area. There was a strong smell of gas near the ice machine just outside of our room. We reported it but never knew what happened. It was better the next day but the odor was still present.
Stayed 2 nights in Nov 2023
Response from MV on 28 Nov 2023
Dear guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Sarah

Disliked: Amenities
Overpriced for what it is - rooms not well cleaned - dust and fingerprints all over. Breakfast is not provided - only a Starbucks outlet in lobby. Did have fridge and microwave in room which was convenient.
Stayed 1 night in Nov 2023
Response from MV on 17 Nov 2023
Dear guest,Thank you for staying with us and thank you for your review. We are sorry to hear that everything was not perfect with your stay. We appreciate your feedback so we can make improvements. We hope next time your travel brings you back to Columbia, we will have the opportunity to better serve you. Sincerely,

10/10 Excellent

ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MV on 15 Nov 2023
Dear guest,Thank you for staying with us and thank you for your feedback!We look forward to your next visit.Sincerely,

8/10 Good

Ronald

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from MV on 15 Nov 2023
Dear guest,Thank you for staying with us and thank you for your review. We are sorry to hear that everything was not good with your stay. We appreciate your feedback so we can make improvements.We hope next time your travel brings you back to Columbia, we will have the opportunity to better serve you.Sincerely

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Rooms are rooms shower had good pressure. clean and comfy room. What stood out was the staff. The front desk person was great! Super nice and super helpful. Bar employee was great as well!
Stayed 1 night in Nov 2023
Response from MV on 17 Nov 2023
Dear guest,Thank you for staying with us and thank you for your review!! We look forward to your next visit.Sincerely

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and vlean
Stayed 1 night in Oct 2023
Response from MV on 29 Oct 2023
Dear guest,Than you for staying with us and thank you for your review!We look forward to your next visit.Sincerely

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MV on 30 Oct 2023
Dear guest,Thank you for staying with us and thank you for your feedback!We look forward to your next visit.Sincerely

4/10 Poor

Shawn

Liked: Staff & service, amenities
I had reserved a room with a king bed. When I checked in, I was told I was receiving a room with two queen beds because a room with a king bed "was not available". When I asked if there was a price difference, the woman who checked me in replied "probably". When I asked what the price different was, she sighed heavily and said "let me check". Once I went to my room, the room was clean, however the bathroom was in desperate need of re-caulking around the bathtub, re-wallpapering around the bathtub, and painting on the inside door frame of the bathroom. These were things I was not expecting from a Mariott hotel; especially a hotel that charged almost $200 per night, in a town of 126,000.
Stayed 2 nights in Oct 2023
Response from MV on 28 Oct 2023
Dear guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent these from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Dawn

Stayed 1 night in Oct 2023
Response from Maria V on 24 Oct 2023
Dear guest,Thank you for staying with us and thank you for your review!We look forward to your next visit.Sincerely,

10/10 Excellent

Julia

Stayed 1 night in Oct 2023
Response from MV on 7 Nov 2023
Dear guest,Thank you for staying with us and thank you for your review!We look forward to your next visit.Sincerely

10/10 Excellent

Arturo

Stayed 1 night in Oct 2023
Response from MV on 3 Nov 2023
Dear guest,Thank you for staying with us and thank you for your review!We look forward to you next visit.Sincerely,

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023
Response from MV on 28 Oct 2023
Dear guest,Thank you for staying with us and thank you for your review!We look forward to your next visit.

10/10 Excellent

Marybeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from MV on 5 Oct 2023
Dear guest,Thank you for staying with us and thank you for your review! We look forward to your next visit.Sincerely,

10/10 Excellent

Donald

Passing through
Just passing through. The room was very clean and very comfortable. It is a large hotel, but still quiet and restful after a long day on the road. We would stay here again.
Stayed 1 night in Sep 2023
Response from MV on 27 Sept 2023
Dear guest,Thank you for staying with us and thank you for your review. We look forward to your next visit.Sincerely

10/10 Excellent

Norman

Stayed 1 night in Sep 2023
Response from MV on 11 Oct 2023
Dear guest.Thank you for staying with us and thank you for your review!We look forward to your next visit.Sincerely

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not the place I thought I reserved a room at, but very quiet and nice staff.
Stayed 1 night in Sep 2023
Response from MV on 18 Sept 2023
Dear guest,Thank you for staying with us and thank you for review! We look forward to your next visit.Sincerely

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from MV on 13 Sept 2023
Dear guest,Thank you for staying with us and thank you for you review!We look forward to your next visitSincerely,

10/10 Excellent

VICKI

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near Mizzou. Recently updated; clean & modern.
Stayed 2 nights in Aug 2023
Response from MV on 17 Aug 2023
Dear guest,Thank you for staying with us and thank you for your review! We look forward to your next visit.Sincerely,

6/10 Okay

Denise

Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from MV on 15 Aug 2023
Dear guest,Thank you for staying with us and thank you for your review. We are sorry to hear that everything was not perfect with your stay. We appreciate your feedback.We hope next time your travel brings you back to Columbia, we will have the opportunity to better serve you.Sincerely

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from MV on 31 Jul 2023
Dear guest,Thank you for staying with us and thank you for your review!We look forward to your next visit.Sincerely

8/10 Good

Bruce, Paducah

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from MV on 30 Jul 2023
Dear guest,Thank you for staying with us and thank you for you review. We look forward to your next visit.Sincerely

6/10 Okay

Charles

Travelled with family
Adequate hotel. Dark room with uncomfortable seats. Breakfast available for purchase at around $15-20 ea. nothing else within walking distance.
Stayed 1 night in Jul 2023
Response from MV on 23 Jul 2023
Dear guest,Thank you for staying with us and thank you foe your review. We are sorry to hear that everything was no perfect with your stay. We appreciate your feedback so we can make improvements.We hope next time your travel brings you back to Columbia, we will have the opportunity to better serve you.

8/10 Good

Daniel G

Stayed 1 night in Jun 2023
Response from MV on 19 Jul 2023
Dear guest,Thank you for staying with us and thank you for your review. We look forward to your next visit.

2/10 Terrible

Patsy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room not clean - fingernail cuttings in the windowsill- hair in the bed- pool was dirty
Stayed 1 night in Jun 2023
Response from MV on 24 Jun 2023
Dear guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely

10/10 Excellent

Mike

Stayed 1 night in Jun 2023
Response from MV on 1 Jul 2023
Dear guest,Thank you for staying with us and thank you for your review.! We look forward to your next visit.

10/10 Excellent

Robert, LIBERAL

Stayed 1 night in Jun 2023
Response from MV on 30 Jun 2023
Dear guest,Thank you for staying with us and thank you for your review! We look forward to your next visit.

8/10 Good

Cindy Rogers

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from MV on 13 Jun 2023
Dear guest,Thank you for staying with us and thank you for your review! We look forward to your next visit.Sincerely

10/10 Excellent

Julene

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and very comfortable!
Stayed 3 nights in Jun 2023
Response from MV on 6 Jun 2023
Dear Julene,Thank you for staying with us and thank you for your review! We look forward to your next visit.Sincerely

8/10 Good

Scott

Stayed 1 night in Jun 2023
Response from MV on 25 Jun 2023
Dear guest,Thank you for staying with us and thank you for your review. We look forward to your next visit.

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from MV on 31 May 2023
Dear guest,Thank you for staying with us and thank you for your review!We look forward to your next visit.Sincerely

8/10 Good

Rosanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Great lobby, room and sitting areas out back. I’d stay here again!
Stayed 3 nights in May 2023
Response from MV on 7 Nov 2023
Dear guest,Thank you for staying with us and thank you for your review.We look forward to your next visit.Sincerely,

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from MariaV on 25 May 2023
Dear guest,Thank you for staying with us and thank you for your review! We look forward to your next visit.Sincerely

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from MV on 12 May 2023
Dear guest,Thank you for staying with us and thank you for your review.We look forward to your next visit.

6/10 Okay

Georgette

Travelled with family
Liked: Staff & service
Stayed 2 nights in Apr 2023
Response from MV on 11 Apr 2023
Dear guest,Thank you for staying with us and thank you for your review. We are sorry to hear that everything was not perfect with your stay. We hope next time your travel brings you back to Columbia, we will have the opportunity to better serve you.Sincerely

4/10 Poor

Shoutell

Disliked: Staff & service
Stayed 2 nights in Mar 2023
Response from MV on 28 Mar 2023
Dear guest,Thank you for staying with us and thank you for your review. We are sorry to hear that everything was not perfect with your stay. We appreciate your feedback so we can make improvements.We hope next time your travel brings you back to Columbia, we will have the opportunity to better serve you. Sincerely

8/10 Good

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. Needed more TV's in the lounge area
Stayed 1 night in Mar 2023
Response from MV on 24 Mar 2023
Dear guest,Thank you for taking the time to let us know about your experience while staying with us. We are under renovation to give our guest a greater experience at our hotel. We are sorry for any inconvenience during your stay. I hope that you will give us the opportunity to show you the improvements on your next visit.

4/10 Poor

Lawrence

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was under construction (which I understand and don't hold against them). It seemed a mess. The pool was closed. There was no "continental breakfast". There were no drink chits. I was there for a couple of days. There wasn't enough coffee in the room (one cup). There are other local hotels that offer these things and this one should as well.
Stayed 2 nights in Feb 2023
Response from Lori on 1 Mar 2023
Thank you for the review and thank you for staying with us. We are sorry to hear that this was your experience with us. Courtyards offer fresh made to order breakfast our of our Bistro and we proudly serve coffee.

8/10 Good

VICKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Maria V on 14 Mar 2023
Dear guest,Thank you for staying with us and thank you for your review. We are sorry to hear that everything was not perfect with your stay. We appreciate your feedback so we can make improvements. We hope next time your travel brings you back to Columbia, we will have the opportunity to better serve you.Sincerely

4/10 Poor

Shawna

Travelled with family
Disliked: Property conditions & facilities
We were not informed of a major remodel that also closed the pool. We have a ant problem in our room plus a random bug on the ceiling. (Seems weird to see ants in MO in the winter) The cover on our bedding clearly wasn’t washed because it has a blue stain that looked fresh. We are pretty disappointed because we had chose this property for the indoor pool.
Stayed 1 night in Feb 2023
Response from Julie, Guest Services on 19 Feb 2023
Dear Shawna,Thank you for taking the time to review our property! I am sorry to hear your stay was less than satisfactory. We do have warnings on both our website and the Marriott app that advise guests we are remodeling and some amenities are currently modified. Unfortunately, we cannot control whether or not or other third parties display these warnings or inform guests on the phone of the renovations in progress as we have asked them to do. I understand your disappointment with the pool being closed if that was your primary reason for choosing our location. Regarding the other issues you mentioned, thank you so much for bring them to our attention so we can address them with our team! I hope you will return once our renovations are complete to see the final product. If you can stop by the front desk on your way out this morning, we can assist you further. Kind Regards,

2/10 Terrible

brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard is actually Construction by Marriott
Hotel was a wreck, construction being done at 7:30 Friday night during check in. If we hadn't been on the road since 12 PM we would have tried to find a other room. Front desk was rude, excuses, no ice machine in entire building was plugged in, hot tub has been filled in with cement. Dusty, noisy, highway traffic noise is ridiculous.
Stayed 1 night in Jan 2023
Response from Maria V on 16 Jan 2023
Dear guest,Thank you for staying with us and thank you for your review. We sincerely apologize for the inconvenience caused to you due to the noise produced by construction work; we are undergoing renovation to give our guest a greater experience at our hotel.I hope that you will understand this situation and please accept our apology.Thank you for your understanding and cooperation.Sincerely

6/10 Okay

Alexander

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had two rooms. One room was ok, but had a few issues with furniture falling apart and heat was inconsistent. Our other room had many issues. Toilet did not work, heat did not work, furniture falling apart or inoperable. One additional minor thing was that the restrooms lacked towel bars to hang up towels, etc… Lack of food options. The restaurant was only open for breakfast and was very expensive. Obviously the know there are no other close by options so they capitalize on this.
Response from Maria V on 19 Dec 2022
Dear guest,Thank you for staying with us and thank you for your review. We are sorry to hear that everything was not perfect with your stay. We appreciate your feedback so we can make improvements. We hope that next time your travel brings you back to Columbia, we will have the opportunity to better serve you.Sincerely

10/10 Excellent

shelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel stay every year for a conference.
Response from Maria V on 8 Dec 2022
Dear guest,Thank you for staying with us and thank you for your review!We look forward to your next visit.Sincerely

10/10 Excellent

SaQuenta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quiet and clean.
Response from Maria V on 29 Nov 2022
Dear guest,Thank you for staying with us and thank you for your review! We look forward to your next visit!Sincerely,