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Reviews of Clarion Inn Columbia Airport

2.5 out of 5
Clarion Inn Columbia Airport
500 Chris Dr, West Columbia, SC

Reviews

6.2
Rating 10 - Excellent. 156 out of 952 reviews" "
Rating 8 - Good. 236 out of 952 reviews" "
Rating 6 - Okay. 222 out of 952 reviews" "
Rating 4 - Poor. 169 out of 952 reviews" "
Rating 2 - Terrible. 169 out of 952 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Ed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just what we needed, thank you!
Stayed 1 night in Mar 2024
Response from General Manager on 22 Apr 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

4/10 Poor

Lauren

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water line was broken and was not informed about this issue at check-in. Went back to ask about the water and the front desk staff seemed annoyed that I was asking questions about the lack of water. Water did come back on later in the evening but it was discolored and I didn’t know if it was safe to drink or bathe in. Room was dark and dirty. The sheets, towels, walls, and lampshade had stains. Smoke detector unit was ripped out. Safety latch on the hotel door did not work. No breakfast was provided, except for coffee- which was cold. Shuttle to the airport was out of service as well.
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest and we will be taking your feedback to re-train our staff and make improvements. We do hope for an opportunity to properly host you in the future.

10/10 Excellent

Christa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying my stay with family
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Christa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and airport and I'm loving my stay with family
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Christa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes I am enjoying my stay with my family.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

2/10 Terrible

Nancy

Travelled with partner
The gentleman that checked us in was the only good thing about the stay/room. He was very pleasant and helpful. The room itself was awful! Food was left in the refrigerator from a previous tenant. The freezer had something spoiled in it that had froze in it. There was one chair in a double room (two beds) one coffee cup one hand towel. My husband tried to call the front desk multiple times with no answer. He also went to the front desk. No one there. He yelled “hello” numerous times with no answer. When we checked out the women was in her cell phone paying no attention to what I was telling her. I would not recommend this model to my worst enemy!!! The breakfast was pretty much nonexistent! Unless you count the stale cereal! Couldn’t even find someone to change rooms to a cleaner room. Awful!!!
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest and we will be taking your feedback to re-train our staff and make improvements. We do hope for an opportunity to properly host you in the future.

10/10 Excellent

Christa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying my stay
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

4/10 Poor

Desiree

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The staff was okay. Lights weren’t working and we were given a key to someone else’s room. Thank god we weren’t hurt. The ice machines were down, but the front desk was nice enough to give us some ice. Bed was dirty also.
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

8/10 Good

Arnold

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was friendly and helpful. The bed was comfortable. The whole room needed to be updated. It has a worn out look and feel
Stayed 2 nights in Mar 2024
Response from General Manager on 24 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

2/10 Terrible

Ariel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude I called multiple times to get information on the motel but the employee kept picking up the phone then sitting it to the side without even getting on the line at all after she hung up on me the first time I called the room was run down my bed spread had greasy stains on it all over the to cover the sheets were stained badly with holes in them the pillows were tiny like the size of couch pillows the furniture was damaged and broken I was very disappointed with how poorly I was treated my the staff on duty and the fact that they ask for a 100 dollar deposit additional for renting their raggedy rooms I will never go back to this motel. If I could give no stars I would
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

4/10 Poor

Eric

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

2/10 Terrible

monica

Disliked: Cleanliness, staff & service
Bathroom had half roll of toilet paper dirty and stained towels with holes . My towels I use at home for my dog are in better condition. Syrup or something spilled all over night stand and floor , It was horrible if I had extra money I would have not stayed but had to stay and cleaned what I could on my own .
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

10/10 Excellent

Tamara, Gainesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Christa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Christa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my stay
Stayed 1 night in Feb 2024
Response from General Manager on 7 Mar 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Gheorghe

Stayed 1 night in Feb 2024
Response from General Manager on 24 Mar 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cigarette burns in blankets. Smoke detector broken. Reeked of smoke
Stayed 1 night in Dec 2023
Response from General Manager on 25 Feb 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from General Manager on 15 Feb 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 7 nights in Jan 2024
Response from General Manager on 9 Feb 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Lisa

Dirty pizza box left in closet area. Only 1/2 roll of tp so definitely ran out of it. Needs a good fresh paint job!
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

2/10 Terrible

Dana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I WOULDN'T RECOMMEND to my worst enemy the staff is rude other guest screaming and running around the floor we were threatened by the staff that we either had to pay a pet fee or show id for our service dogs they refused to give us our deposit there is raw 2/10 wires with tap covers exposed to the elements. We were put on the second floor even after requesting bottom floor due to my daughter's health conditions. This was a horrible place
Stayed 6 nights in Jan 2024
Response from General Manager on 3 Feb 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. Pet fee is a standard policy of the hotel that is published on all the booking websites. However, your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Bryan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Front desk personnel was not pleasant at all upon checking in! Poor customers service, non informative on all the services which was included in the cost eg breakfast, airport shuttle, gym, etc!
Stayed 2 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

6/10 Okay

Christa

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
I pay for services like trash but the lady told me to take my own trash..And she said me why did I give a bad review.l didn't know that she could see my comment and that's not right
Stayed 7 nights in Jan 2024
Response from General Manager on 28 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. The reviews provided by our guests are visible to us and are discussed during our staff meeting. If you would like for the trash to be picked up, please put it out by 11am. The housekeeping service is provided every 2 days. Our staff communicated, If you miss the housekeepers, please keep the trash inside until next service or dispose it yourself in the dumpster at the time of your choice.

8/10 Good

Harry Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location and distance from the airport.
Stayed 3 nights in Jan 2024
Response from General Manager on 28 Jan 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

2/10 Terrible

Shenelle, Seagoville

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on 28 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Mike

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from General Manager on 23 Jan 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

4/10 Poor

Matt

Disliked: Staff & service, amenities, property conditions & facilities
Dirty towel!
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

2/10 Terrible

Natacha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff are horrible and very nasty. Don’t ever ask them for anything if you find something broken don’t ask the staff about it. They will treat you like it’s your fault things are broken in your room.
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from General Manager on 16 Jan 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

2/10 Terrible

Greg

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sheets weren’t washed and had body fluids on them. Enough said
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

10/10 Excellent

Mike

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately I somehow accidentally submitted a review earlier that should be disregarded. This property and its staff have been very accommodating and kind to us. It is close to everything and quiet and the staff if very helpful and friendly.
Stayed 7 nights in Dec 2023
Response from General Manager on 14 Jan 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The room had spider webs and roaches horrible. There were roaches in refrigerator. Also alot of police
Stayed 6 nights in Jan 2024
Response from General Manager on 13 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from General Manager on 13 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

2/10 Terrible

Christa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty towels and bathroom bad attitude staff old lady ice machine broke out let's no power pissed for what I paid
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Dec 2023
Response from General Manager on 3 Jan 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

4/10 Poor

Kimberlie

Business traveller
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from General Manager on 3 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Claribel

Stayed 3 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 3 Jan 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deposit required
Check-in was as expected; front desk was friendly. I was mildly surprised by the $100 deposit that was required, and I feel that we left the room as we found out, so I will be very surprised and disappointed if we don't get it back.
Stayed 1 night in Dec 2023
Response from General Manager on 3 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Georgia

Stayed 1 night in Dec 2023
Response from General Manager on 21 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

2/10 Terrible

Jasmine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel in terrible condition and the front desk lady was not friendly . Dirty . Gave us smoke smelled room despite requesting for smoke free room .
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

Valter

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

Christa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and it was clean nice rooms
Stayed 7 nights in Dec 2023
Response from General Manager on 31 Jan 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Bruna

Travelled with family
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Xander

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.

2/10 Terrible

Marinaca, columbia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I went to five rooms to check in and of them were dirty so I in up going to another hotel
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.