Exterior

Reviews of Candlewood Suites, Columbia/Ft. Jackson, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 200 out of 449 reviews" "
Rating 8 - Good. 128 out of 449 reviews" "
Rating 6 - Okay. 59 out of 449 reviews" "
Rating 4 - Poor. 29 out of 449 reviews" "
Rating 2 - Terrible. 33 out of 449 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Travelled with partner
Liked: Amenities
Great location
Stayed 3 nights in Feb 2024
Response from Candlewood Suites Columbia Fort Jackson on 26 Feb 2024
Thank you for your time and survey - we hope to see you again soon!

8/10 Good

Dane Devin

Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Candlewood Suites Columbia Fort Jackson on 19 Feb 2024
Thank you for your response!

10/10 Excellent

kathi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly.
Stayed 1 night in Feb 2024
Response from Candlewood Suites Columbia Fort Jackson on 5 Feb 2024
Thank you for your time and response!

6/10 Okay

Corey

Liked: Amenities, property conditions & facilities
I have stayed here for about 6-7 weeks. The last couple weeks, I have asked for my bed sheets/blankets to be changed while at work during the week. It hasn't happened yet. I also asked for my bathroom to be cleaned and freshened, that hasn't happened. The only way I get my trash can emptied, is to leave it outside my door. Staffing, or lack of, is an apparent issue. During my stay before New Years day, it wasn't an issue, but the month of January has been a 180 downturn! Not good
Stayed 7 nights in Jan 2024
Response from Candlewood Suites Columbia Fort Jackson on 29 Jan 2024
Good morning!We will reach out to you regarding your needs and discuss them with our team. We recently stopped doing light touch services which isn't truly permitted by IHG for Candlewood Suites. The Candlewood Suites Brand is any extended stay service and stayover service is provided on day #7. It appears you haven't stayed with us longer than 7 days, thus you wouldn't normally, get that service, however, we are happy to accommodate a special request, if able, and do it mid-week. BUT based on your comments, it sounds as if you HAVE asked for this, and we still aren't doing, is that right? Our team usually does an excellent job communicating, so any information on who you spoke to and how we dropped the ball would be helpful. Again, we will reach out to you as well :)

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Candlewood Suites Columbia Fort Jackson on 22 Jan 2024
Thank you for your time - we appreciate you sharing your experience with us!

8/10 Good

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 8 nights in Dec 2023
Response from Candlewood Suites Columbia Fort Jackson on 2 Jan 2024
Thank you for your time and response!

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Candlewood Suites Columbia Fort Jackson on 2 Jan 2024
Thank you - we are happy to see you enjoyed your stay!

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
There a lot of leaves that were in the parking lot and after the rainstorm, were wet and then froze up overnight and presented a slippery walking environment. Very dangerous!
Stayed 7 nights in Dec 2023
Response from Candlewood Suites Columbia Fort Jackson on 2 Jan 2024
Thank you for letting us know. The leaves should have been blown, so again thank you for letting us know!

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Cleanliness
The front desk staff was great. The room had a smell to it, there was a dirty diaper in the bathroom. The coat rack was not secured to the wall just 3 holes in the wall and when you put anything on the hooks it would just fall out of the wall. For a queen suite I expected a little better
Stayed 1 night in Dec 2023
Response from Candlewood Suites Columbia Fort Jackson on 18 Dec 2023
Thank you for your time and response!We will share the coat rack issue with our maintenance department, so thank you for letting us know.Regarding the dirty diaper, that is unacceptable and will definitely coach the team members responsible for the room. Our apologies, but again thank you for sharing.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice!
Rooms are super clean and staff is very friendly. This hotel is close to the Vista so we just walked to eat and go out.
Stayed 2 nights in Nov 2023
Response from Candlewood Suites Columbia Fort Jackson on 18 Dec 2023
Wonderful to hear - thank you for your time and survey!

8/10 Good

Corey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location other than being next door to a firehouse. I don't like when the cleaning staff takes my dirty towels and didn't replace them with clean towels.
Stayed 7 nights in Dec 2023
Response from Candlewood Suites Columbia Fort Jackson on 18 Dec 2023
Thank you for your response. We do provide daily service for trash and dirty towels, and while our guests usually inquire for more towels than what's normally given at check in, when we return clean towels back, we do provide the normal sets required. Would that be the reason for your response, or did you not get any at all? Either way, we have already shared your feedback with our housekeeping managers, and apologies for your disappointment!

10/10 Excellent

Brent, Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Property I have stayed at for the money,
Stayed 5 nights in Dec 2023
Response from Candlewood Suites Columbia Fort Jackson on 11 Dec 2023
Thank you for your time and review!

10/10 Excellent

Norman

Liked: Property conditions & facilities
Poor lighting in parking area for guest. Hair in the sink and commode.
Stayed 1 night in Dec 2023
Response from Candlewood Suites Columbia Fort Jackson on 7 Dec 2023
Thank you for sharing!We usually get feedback about having excellent parking lot lighting, so we will check tonight to ensure of our lights are indeed working, so thank you for letting us know!Regarding the cleanliness of your room, again thank you - we have already printed and are working towards coaching the team members responsible - our apologies that it wasn't up to your standards!

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, check in was quick and easy and hotel was clean. I like the Dove soaps, lotions, etc. will stay again when in Columbia.
Stayed 1 night in Nov 2023
Response from Candlewood Suites Columbia Fort Jackson on 7 Dec 2023
Thank you for your time - see you again soon!

2/10 Terrible

Francisca

Travelled with partner
There was no shower curtain. When I checked in when I showered, the floor was soaked there was only one towel, and the bathmat was black after I wiped up the water off the floor hair in the tub. I had to go downstairs and get a shower curtain and one towel Because the staff was short on towels, the carpet had food crumbles all over the place when I woke up in the morning and needed another towel. They were short on towels, and when I asked for bedsheets and an extra blanket, they gave us a queen set instead of a king
Stayed 1 night in Nov 2023
Response from Candlewood Suites Columbia Fort Jackson on 7 Dec 2023
Our apologies for your stay! We have already coached the team members responsible for the cleanliness of your room. Your experience isn't the norm nor acceptable, so again we apologize, but thank you for bringing it to our attention.

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ladies at check in were wonderful and professional . Hotel was clea ed, as well as our room. Will definitely recommend!
Stayed 1 night in Nov 2023
Response from Candlewood Suites Columbia Fort Jackson on 7 Dec 2023
Wonderful - we look forward to seeing you again soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Candlewood Suites Columbia Fort Jackson on 21 Nov 2023
Thank you for your time and feedback - we are happy to see that you enjoyed your stay with us!

4/10 Poor

Stephanie

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Chinese food anyone
Room smelled like 3 day old chinese food. The toilet is VERY low, the handsoap didn’t work in bathroom. The room was very dark. Hotel smells as if it is being over deodorized to cover up a musty smell. Overpriced Motel 6. Won’t go back.
Stayed 1 night in Nov 2023
Response from Candlewood Suites Columbia Fort Jackson on 20 Nov 2023
We apologize for your disappointment! We do have stove tops in our rooms so many of our guests do choose to cook in our rooms. We try our hardest to get rid of any food odors to the best of our ability, so I apologize if there was still any lingering. The toilet is a standard size, so I'm sorry again for the disappointment, AND thank you for telling us about the handsoap as well, they are all fairly new, but we have already sent our maintenance team to investigate and correct. I have never heard us being described as dark, but I'm sorry if that was your impression - were there any lights out? Again, we are disappointment to see your disappointment and send our apologies!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from c on 20 Nov 2023
We appreciate your time and feedback - hope to see you again soon!

10/10 Excellent

Linda, Lexington

Stayed 1 night in Nov 2023
Response from Candlewood Suites Columbia Fort Jackson on 7 Dec 2023
Thank you for your response!

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good , clean and centric.
Stayed 3 nights in Oct 2023
Response from Candlewood Suites Columbia Fort Jackson on 3 Nov 2023
Thank you for sharing your experience! See you soon!

10/10 Excellent

Peter

Stayed 2 nights in Oct 2023
Response from Candlewood Suites Columbia Fort Jackson on 26 Oct 2023
We are thrilled to see that you enjoyed your time with us - thank you!

4/10 Poor

Theresa

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Candlewood Suites Columbia Fort Jackson on 26 Oct 2023
Thank you for your time and feedback!We would have loved to know what went wrong and what we could have done better, but again thank you!

10/10 Excellent

Cynthia

Stayed 1 night in Oct 2023
Response from Candlewood Suites Columbia Fort Jackson on 23 Oct 2023
Thank you for your time and response. We hope to see you again soon!

4/10 Poor

Tyeria

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I booked this hotel through Expedia. I paid for a one bedroom suite. When I arrived, I went to the room and it was only a studio room. When I went to the receptionist, she said the reservation that Expedia sent over to the hotel was for a studio, not a one bedroom and that I would have to call Expedia to get the situation rectified. After calling Expedia, they informed me that they indeed had a one bedroom reserved in their system for me. The problem was that Candlewood was booked to capacity and they did not have the room available that I purchased. I don't like liars. Just be honest.
Stayed 2 nights in Oct 2023
Response from Candlewood Suites Columbia Fort Jackson on 23 Oct 2023
Thank you for your response and our apologies for the mix-up. After researching, yes, it appears our team did change your room due to maintenance issues in one of our 1 bedroom suites, making it not rentable for our guests. This most definitely should have been communicated to you and we apologize that it wasn't. Our team isn't liars, and the young lady you spoke to was new, and since the change wasn't noted, she didn't know where to look otherwise. We again apologize for the change and not letting you know, but I assure you that we didn't intentionally try to mislead you. We have already coached the team so that they all know how to located such changes. Again, our apologies!

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Amenities
I loved my stay
Stayed 3 nights in Oct 2023
Response from Candlewood Suites Columbia Fort Jackson on 3 Nov 2023
So glad to see that you enjoyed your stay! See you again soon!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place close to the National park.
The hotel was clean and comfortable. The full kitchen was wonderful. The staff were very friendly and helpful at check in. We stayed to visit the National park which was only 20 minutes away.
Stayed 1 night in Oct 2023
Response from Candlewood Suites Columbia Fort Jackson on 16 Oct 2023
Thank you for your time and reponse! We are happy to see that you enjoyed your time with us and look forward to seeing you again soon!

10/10 Excellent

Daizjauhnae

Travelled with partner
Liked: Amenities, property conditions & facilities
The rooms were very clean and nice
Stayed 2 nights in Oct 2023
Response from Candlewood Suites Columbia Fort Jackson on 9 Oct 2023
We are happy to see that you enjoyed your stay with us and look forward to seeing you again soon!

8/10 Good

Doug

Stayed 2 nights in Sep 2023
Response from Candlewood Suites Columbia Fort Jackson on 16 Oct 2023
Thank you for your response - we hope to see you again!

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service, amenities
The bedsheets were clean and many towels in the bathroom. Receptionist was very friendly and hospitable. However, there was an odor in the room from the garbage disposal which did not work and also an odor in the bathroom. Almost like the plumbing wasn't working correctly.
Stayed 1 night in Sep 2023
Response from Candlewood Suites Columbia Fort Jackson on 25 Sept 2023
Thank you so much for letting us know - our apologies not only for the odors, but also that the dishwasher wasn't working properly - we have already communicated that to our maintenance depart, so again thank you!

4/10 Poor

JAMES

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We arrived at the hotel in the evening at approximately 8pm. There was no one at the front desk for 15 minutes. The phone was ringing off the hook, and we even walked through the first floor trying to locate someone to check us in. Finally, someone entered from a side door and said hello and walked behind the counter. No apology for our wait, and she reeked of weed. After several minutes, we finally had our keys and proceeded to the room. When we entered the room, we immediately noticed a funky smell...like dirty gym socks. My wife went back downstairs to ask to be relocated to another room, but unsurprisingly, the girl was not back behind the desk again and we were too tired to wait for her. The following day, we asked to be moved to another room which they accommodated. That room's smell wasn't as offensive, but had a heavy smell of garlic. I guess that's the risk you take of staying in a suite that has a microwave and stovetop inside the room because people will cook all sorts of stuff in there. Had no issues with cleanliness. Housekeeping was also friendly. Nevertheless, we will look for alternative accommodations when we are in the area again.
Stayed 3 nights in Sep 2023
Response from Candlewood Suites Columbia Fort Jackson on 9 Oct 2023
After reviewing our video footage and speaking with our team, we were away assisting another guest at with our Gazebo Grill. We definitely apologize for your wait, and thank you for sharing.

10/10 Excellent

Sarah H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, and quiet
Stayed 2 nights in Sep 2023
Response from Candlewood Suites Columbia Fort Jackson on 25 Sept 2023
Thank you so much for your review! We hope to see you again soon!

10/10 Excellent

Jessica

Liked: Amenities
spacious and clean
Stayed 1 night in Aug 2023
Response from Candlewood Suites Columbia Fort Jackson on 25 Sept 2023
We are happy to see that you enjoyed your stay with us!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and welcoming
Stayed 1 night in Jul 2023
Response from Candlewood Suites Columbia Fort Jackson on 1 Aug 2023
Thank you - we are happy to see that you enjoyed your time with us! Hope to see you again soon!

10/10 Excellent

William, Lihue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much covinient and easy access
Stayed 2 nights in Jul 2023
Response from Candlewood Suites Columbia Fort Jackson on 1 Aug 2023
Thank you for your time and review! We hope to see you again soon!

10/10 Excellent

Maria

Stayed 3 nights in Jul 2023
Response from AGM on 9 Aug 2023
Dear Maria, Thank you so much for sharing your experience with us and thank you for the rating. We are pleased to learn that you enjoyed your stay and look forward to hosting you again in the near future. Again, thank you for staying with us at Candlewood Suites Columbia.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disgusting room, terrible service, don't recommend
Fridge was broken in one room, moved to another, AC smelt terrible (mold), floors were greasy, other people's hair in the shower, shower felt greasy...this place was terrible. When i went to check out early because work finished early, they couldn't figure out how to check me out and said the manager would call me. They never did and got mad when i called and asked for a receipt for work. This place was trash. Wouldn't go back if i had to.
Stayed 5 nights in Apr 2023
Response from Candlewood Suites Columbia Fort Jackson on 11 Jul 2023
We most definitely apologize and are surprised to hear of your comments! What you experienced isn't what we're accustomed to hearing and again - we apologize! We have printed your survey so what we can research and follow up with the team!

6/10 Okay

Evan

Travelled with group
Disliked: Cleanliness
toothpaste on bathroom counter and something on front of microwave we had to clean off.
Stayed 1 night in Jul 2023
Response from AGM on 10 Jul 2023
Thank you for taking the time to provide feedback about your stay with us. As an IHG property, we stand by our cleanliness promise and it seems that in this case, we dropped the ball. Please know that your feedback is very important to us and will be used to retrain our staff and make improvements. We hope that you would give us the opportunity to host you again in the near future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jun 2023
Response from Candlewood Suites Columbia Fort Jackson on 3 Jul 2023
Thank you for your time and review!

4/10 Poor

Danny

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Really brought down our trip
When we got there it had an odd smell. The staff was friendly and I have no complaints about that. The facilities seem outdated. Our room door didn’t work properly and took several ties to open each time the door didn’t open properly. Worst of all we found three large roaches in our room one of which ended up in out cooler. The ice machine in the fridge in our room did not work either. Our first night there we didn’t get much sleep as the fire alarm went on and off for hours due to a guest leaving a cooking pan on their stove turned on
Stayed 2 nights in Jun 2023
Response from Candlewood Suites Columbia Fort Jackson on 30 Jun 2023
We hate to see of your disappointment and apologize! We just completed a renovation and received many upgrades, and are getting door lock upgrades as well. I'm sorry for the inconvenience! We have also documented the roaches to our pest control company, so thank you for making us aware. Regarding the fire alarm, yes - I'm sorry for the inconvenience, but we are happy that no one was injured.

10/10 Excellent

Tamara

Stayed 3 nights in Jun 2023
Response from Candlewood Suites Columbia Fort Jackson on 26 Jun 2023
Thank you for your response! We are happy to see that you enjoyed your stay with us!

6/10 Okay

HYEON-JOONG

Travelled with family, Business traveller
Disliked: Property conditions & facilities
A convenient location to Fort Jackson, SC, is great. It may have been renovated sometimes ago, but it still has a long way to go.
Stayed 10 nights in May 2023
Response from Candlewood Suites Columbia Fort Jackson on 26 Jun 2023
Thank you for taking the time to share your experience! We just finished our renovation this past year - August 2022 and are proud of the many upgrades to our property! We are disappointed to see that you weren't happy with them and would love additional information on what you would like to see differently or what issues you may have had! We hope you are able to reach out to the hotel direct and let us know!

10/10 Excellent

Willie

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Candlewood Suites Columbia Fort Jackson on 23 May 2023
Thank you for your time and response!

8/10 Good

Richard

Travelled with group
Liked: Amenities, property conditions & facilities
Property was close to places I wanted to visit. Check in went smooth, I thought. The clerk didnt tell me that my tow guests in my second rented room needed to apply their credit card at check in or they could not do that at check out. I made the reservations and used my card to hold room but was not paying for both.Checkout was a disaster. Staff uninformed. Computers locked up. Didnt take off incidentals--took off taxes instead and had difficulty fixing problem. Took 27 minutes to check out and two guests had to write me checks for the money charged to my account. Blamed it on renting thru third Party--like Expedia. Unsat experience checking out with Expedia limitations.
Stayed 3 nights in Apr 2023
Response from Candlewood Suites Columbia Fort Jackson on 6 Apr 2023
I'm sorry for the confusion! With Expedia and other 3rd party sites they are a few different ways a guest can book - whether they pay Expedia or they pay us. Each way requires a few different steps on our end. Taxes should have been posted, but weren't, so yes we had to make that correction. I apologize for the additional wait time that it took! Regarding the payment of room #2, each time a reservation is booked, yes - a credit card is required to guarantee and hold the room, but at check in, for the security of our guests, a credit card is required for the room. I apologize for the confusion, but we are always able to make changes at check out. Again, our apologies for any miscommunication.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good no breakfast, pool only open in summer sadly has treadmill in small gym (only free weights and benches) but no fan to keep you cool
Stayed 3 nights in Mar 2023
Response from Candlewood Suites Columbia Fort Jackson on 3 Apr 2023
Thank you for your response! The Candlewood Suites Brand doesn't have breakfast as we are an extended stay brand and the concept is that our guests cook in their rooms with the kitchenettes that each room has - we are sorry if you are disappointed! Our pool is only open in the summer per DHEC as we have a seasonal license, so again I'm sorry for your disappointment! Thank you for your comments regarding the fitness center - we'll look into a fan!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2023
Response from Candlewood Suites Columbia Fort Jackson on 31 Mar 2023
Happy to see that you enjoyed your stay - we hope to see you again soon!

6/10 Okay

joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location near interstate. Clean. Loud talking, doors slamming, near a patio where people went out to smoke.
Stayed 1 night in Mar 2023
Response from Candlewood Suites Columbia Fort Jackson on 28 Mar 2023
Thank you for your response! We apologize for the inconvenience and noisy stay! We will share your comments with our team to make sure that our guests are beings respectful and quiet at the patio. Thank you again for sharing!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, had all amenities that we needed. Front desk staff went overboard to be friendly and helpful. We will surely stay here again!
Stayed 2 nights in Mar 2023
Response from Candlewood Suites Columbia Fort Jackson on 27 Mar 2023
We are thrilled to see your review - thank you for taking the time to share your experience!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Had a problem with the 1st room but was it was fixed immediately & the staff was very helpful. Nice place to stay.
Stayed 4 nights in Mar 2023
Response from Candlewood Suites Columbia Fort Jackson on 27 Mar 2023
Thank you for taking the time to share - we are happy to see that we were able to quickly remedy an issue that you experienced!