Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
75% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Apr-2015
NICE PLACE/WILL STAY HERE AGAIN/MY WIFE WILL STAY HERE NEXT TRIP
3 out of 5
Recommended
for Families
by A verified traveller

nothing fancy

Posted 19-Feb-2015 on Hotels
This a no frills type place, but it does the job. It also does have long-term residents, so if this is something that makes you feel awkward I would stay away. The only issue really was that the room temp was set at 58f so it was quite cold when we arrived at around midnight after driving all day. Good news was that the heater worked well and warmed the place up quickly. This is the 2nd time I have stayed here and the previous time was ok as well. Nothing fancy just a place to crash.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Colorado Springs,CO

Denay the 4p to 11p clerk...

Posted 13-Jan-2015
Denay was a wonderful attendant that took care of my needs even after an ordeal i experienced with the daytime attendant who did not contact me my first day to see if i would be extending my stay. My room was entered despite the DND by the manager which i have never expienced staying at a hotel. There was only ONE luggage cart that was not available on my chckout date but Denay made my stay worth while. Thank you!
3 out of 5
by A verified traveller

Can't be too choosy when traveling cheaply I guess

Posted 27-Dec-2014
Pros: There was availability of room. It had a nice refrigerator and mini kitchen - we didn't need. Beds were clean and okay.
Cons: Newer TV Cleaner Carpets - non stained and Non-smelling.
Location: One quick overnight stay. Did find the Black Bear restaurant and it was FANTASTIC and not expensive! One of the very few places open Christmas day.
The room was okay. The room had a 'smoking' odor to it although it was 'non-smoking'. The TV was a small old fashioned 19 inch with a remote that barely worked. The light switch was broken to where it was near impossible to put lights on and off over bed. But for the price we paid, I guess we shouldn't complain.
2 out of 5
by A verified travellerfrom G

Found excess long hair on inner sheet.

Posted 19-Dec-2014
The staff was nice, but the non smoking room smelled like heavy smoke, the walls were very thin so the nose of the next room's TV came right over. Also found long hair on the inner sheet, nasty!!!
Comment from Hotel Management
30-Dec-2014 by Manager, Hotel Management
Thank you for your recent review of your stay. I am pleased to read that our staff was friendly; however, I sincerely apologize that your non-smoking room had a smoke odor, and that there was a hair in your sheets. In response to your feedback, I will work with my housekeeping staff to ensure that we are performing better inspections and that we are properly deodorizing rooms. As well, we will continue to enforce the non-smoking policy on non-smoking rooms. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel and notice a significant difference, or any other Extended Stay America location in the future.
3 out of 5
Recommended
for Personal Event
by Lawrencefrom Colorado Springs

Nothing Flashy

Posted 26-Nov-2014 on Hotels
I used this place as a placeholder for myself until my apartment was ready.
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel Stay

Posted 19-Nov-2014
Decent for the money. Only two downfalls were no alarm clock and the room behind me was a smoking room mine wasn't. The cigarette smoke came through the bathroom vent. I have asthma which forced me not to be able to use the shower and had to hold my breath to use the bathroom. Other than that it was nice
Comment from Hotel Management
26-Nov-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We are very happy to read that you found our hotel to be a good value; however, I very sorry your room did not have a clock and you experienced a smoke odor from the room next door. We are always trying to enforce the non-smoking policy on non-smoking rooms. Thank you for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

Ehhh...okay

Posted 08-Nov-2014 on Hotels
It was okay. No frills at all not even a coffee pot in the room.
1 out of 5
Recommended
for Families
by Johnfrom Colorado Springs

worse hotel ever

Posted 07-Nov-2014 on Hotels
Horrible
1 out of 5
by A verified travellerfrom los angeles

Bad place to stay

Posted 05-Sep-2014
Worst place to stay...everything is delapedatet ....cabinet doors falling off...no Wi-Fi .....notified them 3 times ....nobody fixed it.....just would never stay there .....
Comment from Hotel Management
14-Mar-2015 by Manager, Hotel Management
Thank you for your recent review of your stay. I sincerely apologize for the maintenance issues you experienced with your cabinets and our Wi-Fi. Please know that I will be meeting with my maintenance staff to share your concerns so that we can work to resolve these issues. As well, I am so sorry that my team was not responsive to your maintenance requests. I will be meeting with my entire staff to review customer service standards and the protocol for handling requests to ensure that this does not happen again. I really appreciate you bringing this to my attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.