Reception

Reviews of Baymont by Wyndham Garden of the Gods / Colorado Springs

2.5 out of 5
Baymont by Wyndham Garden of the Gods / Colorado Springs
430 Garden Of The Gods Rd, Colorado Springs, CO

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1003 reviews" "
Rating 8 - Good. 333 out of 1003 reviews" "
Rating 6 - Okay. 143 out of 1003 reviews" "
Rating 4 - Poor. 72 out of 1003 reviews" "
Rating 2 - Terrible. 77 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Baymont was closed when we arrived. There was one staff left who was cleaning out the refrigerator. We went there because we had previously loved it!
Stayed 1 night in Mar 2024
Response from Jennifer on 22 Mar 2024
My apologies. It wasn’t supposed to be possible to book our hotel as we are closing permanently. Something happened and Expedia was temporarily able to sell our rooms. Unfortunately our system wouldn’t permit us to check you in. We hope that was the only negative experience during your vacation. Stay safe!

8/10 Good

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on 16 Mar 2024
Thank you for staying with us!

10/10 Excellent

Rob

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Jennifer on 21 Mar 2024
Thank you for staying with us!

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They wouldn’t give me back my money due to a family emergency. I say the customer service and understanding of a situation should have been take into consideration.
Stayed 1 night in Mar 2024
Response from Jennifer on 9 Mar 2024
Yolanda,When you purchase a non-refundable and non-cancelable reservation you are locking in a lower rate but taking the risk you won't be able to get your money back if you can't make it unexpectedly. Now you can buy trip insurance with your reservation to mitigate that risk but typically that negates any savings.A slightly more expensive reservation that has free cancellation may be a better option for you if you're willing to chance your odds of everything going smoothly and making the reservation but you are still frustrated and upset when your plans are altered outside of your control.We absolutely understand your frustration and sympathize. However, just like you are contractually bound to the terms and agreements you made with Expedia when you booked the reservation we are also contractually obligated to follow terms and agreements. Our hands are tied when it comes to prepaid reservations. We hope everything works out with your family emergency and that you're able to have a little get away when everything is resolved.

10/10 Excellent

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Jennifer on 7 Mar 2024
Thank you for staying with us!

4/10 Poor

Carol, Independence

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jennifer on 7 Mar 2024
I'm sorry to hear you did not enjoy your stay with us. wish you safe and happy travels.

4/10 Poor

Mercedes

Stayed 4 nights in Feb 2024

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, staff & service
It was a great deal for what we needed, convenient location, comfortable beds and enjoyed the fresh waffle, yogurt and pastries included for breakfast.
Stayed 1 night in Feb 2024
Response from Jennifer on 7 Mar 2024
Thank you for staying with us!

2/10 Terrible

brandon

Stayed 1 night in Mar 2024
Response from Jennifer on 4 Mar 2024
The reviewer kept booking another reservation to extend his stay, 6 reservations in total. He was unable to use the last one as one of the guests in the room started smoking in the room in front of the manager. We are a non smoking hotel and asked them to leave and kept the smoking fee.

8/10 Good

Jason

Liked: Staff & service
Very limited breakfast selections.
Stayed 2 nights in Mar 2024
Response from Jennifer on 4 Mar 2024
Thank you for staying with us. We wish you safe and happy travels.

8/10 Good

Elisha

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Property is convenient off the highway, but not the nicest looking area. Inside seemed clean and maintained
Stayed 1 night in Feb 2024
Response from Jennifer on 25 Feb 2024
Thank you for staying with us!

8/10 Good

Timothy

Stayed 2 nights in Feb 2024
Response from Jennifer on 15 Feb 2024
Thank you for staying with us!

8/10 Good

Shirley

Business traveller
Liked: Cleanliness, staff & service
The Staff was friendly , when I encountered them. The property was much smaller than I expected. Although for the price it was adequate. I stayed during a fast moving snowstorm, which brought in several travelers. The hotel ran smoothly and provided for us all.
Stayed 2 nights in Feb 2024
Response from Jennifer on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Tony

Liked: Amenities
Good people 👍
Stayed 1 night in Feb 2024
Response from Jennifer on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Stephanie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provided a warm, receptive environment and everything was orderly and inviting. Had a great stay.
Stayed 1 night in Jan 2024
Response from Jennifer on 3 Feb 2024
Thank you for staying with us!

8/10 Good

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
okay no issues
Stayed 3 nights in Jan 2024
Response from Jennifer on 30 Jan 2024
Thank you for staying with us!

10/10 Excellent

Kathy A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very nice staff pool and hotub area great. Only complaint is pool most likely too srong on some chemicals as the chlorine smell permeated the building and being related to a professional pool keeper that should not be the case.
Stayed 1 night in Jan 2024
Response from Jennifer on 11 Mar 2024
Thank you for staying with us!

10/10 Excellent

Soneshka

Liked: Cleanliness, staff & service, property conditions & facilities
Be happy
Stayed 1 night in Dec 2023
Response from Jennifer on 25 Jan 2024
Thank you!

10/10 Excellent

Kitsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennifer on 15 Jan 2024
Thank you!

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very inexpensive hotel, but very clean and had both a hot tub and a hot breakfast. Very pleased with the stay
Stayed 1 night in Jan 2024
Response from Jennifer on 12 Jan 2024
Thank you for staying with us!

10/10 Excellent

Patrick

Travelled with partner
Liked: Amenities
Very nice room. Staff was very friendly and prompt. Hot tub was heated well and both pool and hot tub were clean. Very well maintained!!!! I would give this place 11 stars out of a 10 star rating.
Stayed 2 nights in Jan 2024
Response from Jennifer on 11 Jan 2024
Thank you for staying with us!

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Jan 2024
Response from Jennifer on 7 Jan 2024
Thank you for staying with us!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer on 7 Jan 2024
Thank you for staying with us!

10/10 Excellent

Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really homie and me and my husband really enjoyed the stay so much we are going back
Stayed 2 nights in Dec 2023
Response from Jennifer on 31 Dec 2023
Thank you for staying with us!

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Dec 2023
Response from Jennifer on 29 Dec 2023
Thank you for staying with us!

2/10 Terrible

Michael

Stayed 1 night in Dec 2023
Response from Jennifer on 29 Dec 2023
Michael, I see you were unable to stay with us because you didn’t have the required items as listed on the website and the Baymont site. We are sorry for any inconvenience you experienced.

10/10 Excellent

Joana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked 4 nights and it was a very pleasant stay, staff was very friendly and helpful throughout. Room was very clean and comfortable. I would definitely recommend.
Stayed 4 nights in Dec 2023
Response from Jennifer on 23 Dec 2023
Thank you for staying with us!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 2 nights in Dec 2023
Response from Jennifer on 23 Dec 2023
Thank you for staying with us!

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a a nice time at this hotel
Stayed 4 nights in Dec 2023
Response from Jennifer on 21 Dec 2023
Thank you for staying with us!

10/10 Excellent

Gulionni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people!
Stayed 4 nights in Dec 2023
Response from Jennifer on 21 Dec 2023
Thank you for staying with us!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jennifer on 17 Dec 2023
Thank you for staying with us!

10/10 Excellent

brandie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jennifer on 17 Dec 2023
Thank you for staying with us!

4/10 Poor

Ivey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For a two star rated hotel it sure lived up to that rating. It would have been nice to know before hand, on any website that I looked at this hotel from, that there is a $250 accidental hold. We had to use another card for this hold and we were given a hard time about that and received no room service the whole trip, even when we asked for more towels to be put in the room they were just handed to us at the desk, while we were trying to leave to get dinner. The “main person” who was working the front desk was so rude, unfriendly, and unprofessional. We will never be coming back here and do not recommend anyone go there. There are plenty of hotels nearby; go to one of those ones instead.
Stayed 3 nights in Dec 2023
Response from Jennifer on 15 Dec 2023
Thank you for sharing your feedback with us. I'm sorry to hear we did not meet your expectations. The incidental hold is listed on every website. Our only requirement for the card you put the incidental on is that it must match the guest name on the reservation and ID. I apologize for any confusion.

10/10 Excellent

Edith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jennifer on 15 Dec 2023
Thank you for staying with us!

10/10 Excellent

Jessika

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 3 nights in Dec 2023
Response from Jennifer on 15 Dec 2023
Thank you for staying with us!

2/10 Terrible

JOSEPH

Stayed 1 night in Dec 2023
Response from Jennifer on 12 Dec 2023
Joseph, I'm sorry that the scent of another guest's food was displeasing to you. As you returned to the desk immediately and advised that the food odor made you unwilling to stay, we have refunded your stay and advised Hotels.com that all fees were waived. We wish you safe and happy travels.

10/10 Excellent

APRIL A

Response from Jennifer on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Kitsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer on 9 Dec 2023
Thank you for staying with us!

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked me let me know that Experian had overbooked the room and to give her a few minutes to see what she could work out. was able to get me an accessible room which I had reserved. She was back at work when I went down for breakfast and she made sure that I was able to access everything since I was in my wheelchair. She is a great asset to Baymont and the Wynddom Corporation.
Stayed 1 night in Dec 2023
Response from Jennifer on 10 Dec 2023
Thank you for staying with us!

10/10 Excellent

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and staff were excellent. There is a $250 deposit when you check in but it’ll be refunded after you check out. The pool was a bit small but still good! The only issue is that the pool room and the water stunk like sewage (which could’ve been from the family that was in there when we entered) and there were a few hairs on our pillows. Other than that, amenities were great and the room was spacious. The staff showed great attention to detail and everything seemed to be cleaned often. I’ll definitely go here again!
Stayed 1 night in Dec 2023
Response from Jennifer on 5 Dec 2023
Thank you for staying with us!

8/10 Good

Franz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer on 5 Dec 2023
Thank you for staying with us!

10/10 Excellent

Yolanda

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great start
Stayed 7 nights in Nov 2023
Response from Jennifer on 5 Dec 2023
Thank you for staying with us!

8/10 Good

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great stay
Stayed 1 night in Nov 2023
Response from Jennifer on 30 Nov 2023
Thank you for staying with us!

10/10 Excellent

Sdkm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the wifi not keeping connected, this was a great Wyndham property. Out of the 3 hotels in this trip this was byfar the best. Id def recommended and would stay again.
Response from Jennifer on 30 Nov 2023
Thank you for staying with us!

10/10 Excellent

María

Travelled with family
Liked: Staff & service
Stayed 6 nights in Nov 2023
Response from Jennifer on 30 Nov 2023
Thank you for staying with us!

8/10 Good

Andrew

Stayed 1 night in Nov 2023
Response from Jennifer on 17 Dec 2023
Thank you for staying with us!

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Jennifer on 30 Nov 2023
Thank you for staying with us!

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!!!
Stayed 1 night in Nov 2023
Response from Jennifer on 30 Nov 2023
Thank you for staying with us!

6/10 Okay

jamie

Stayed 2 nights in Nov 2023
Response from Jennifer on 24 Nov 2023
We're sorry to hear that we did not meet your expectations. If you are so inclined we would like to hear what we could have done to improve your experience.

10/10 Excellent

Geneva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay and loved our room it was a great stay.
Stayed 1 night in Nov 2023
Response from Jennifer on 24 Nov 2023
Thank you for staying with us!