Suite, 1 King Bed, Connecting Rooms (Duplex) | Premium bedding, pillow-top beds, minibar, in-room safe

Reviews of Hilton Cologne

Hilton Cologne
Marzellenstr. 13-17, Cologne

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1004 reviews" "
Rating 8 - Good. 355 out of 1004 reviews" "
Rating 6 - Okay. 87 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 26 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train and cathedral
Stayed 4 nights in Nov 2023

10/10 Excellent

ENMANUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, I went to the Christmas's markets and was very easy to get there
Stayed 1 night in Dec 2023

10/10 Excellent

Nassib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Andreas

Stayed 1 night in Dec 2023

8/10 Good

Michael Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton is very close to the train station and the Cathedral. Comfortable bed. No hot water on the first night.
Stayed 4 nights in Dec 2023

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable room. Reception staff very friendly and helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern, spacious. Kind staff. Good location near the cathedral & markets.
Stayed 1 night in Dec 2023

10/10 Excellent

Ami, La Palma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, Euros definitely recommend. Breakfast was excellent. Staff was really nice and helpful. Excellent American hotel. Check-in and check-out was easy.
Stayed 1 night in Dec 2023

10/10 Excellent

Sakshi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at a great location. 2 mins walk from the Cathedral which is out of this world. Hardly 5 min walk from the train station. We went there for Christmas Market and the main market was 2 min walk. Big and clean rooms. No complains at all.
Stayed 2 nights in Dec 2023

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location and proximity to the rail station and Dom cathedral. Otherwise, standard Hilton property, which provides consistency and reliability without any feel of local culture.
Stayed 1 night in Dec 2023

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large and very nice. Staff was helpful and friendly. Bedding was comfortable and had a modern decor. Shower was very good. We did have quite a walk to our room which was manageable but I would definitely request a room closer to the main area. Apparently they were having some staffing issues with the kitchen/restaurant which forced us to find another off property place to eat. After a long day sightseeing, we checked several social apps for recommendations and had good reviews for our hotel restaurant. Walked back and we were directed to the bar. The menu was scant and the atmosphere not quite what we were looking for. We left and had to find another place to eat. The next day, a staff member told us there was a staff issue and they didn’t know when it would be resolved. Nice hotel, nice rooms, nice staff just not reliable food service.
Stayed 3 nights in Dec 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay. The gym area and sauna was so nice and such a welcome treat after the cold. Rooms were big and clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

María del Rocío

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Super cómodo, con todas las amenidades de un Hilton. Excelente servicio. Ubicación, inigualable, a una cuadra de Catedral de Colonia y de la estación de trenes. El desayuno super surtido y de calidad.
Stayed 1 night in Dec 2023

10/10 Excellent

karol

Travelled with partner
Stayed 4 nights in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Gladly Stay Again
This is a fantastic hotel in a fabulous location. The room was large, clean and cozy. The staff was friendly and helpful. It was extremely easy to navigate from the hotel and the area around it was safe and walkable. Massive bonus points for underground parking. The whole experience was very convenient and easy.
Stayed 2 nights in Dec 2023

10/10 Excellent

Heidi, Athens

Liked: Cleanliness, staff & service, property conditions & facilities
Parking deck was full, but the location is close to the cathedral and the Christmas markets.
Stayed 1 night in Dec 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Dean

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Pigeon post restaurant service was horrible. Waited 2 hours for dinner. Hot water was out for almost a day. Steamroom was out most of visit. Snarky front desk staff could care less. We stayed here every year pre covid for 10 years for Christmas marts. After this visit we will never stay here again. One of the worst experiences ever.
Stayed 4 nights in Nov 2023

8/10 Good

Hazim Bulent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heating and water
The heating system is not good enough the fancoil system is old I think and need maintanence. The water pressure is also not enough
Stayed 1 night in Nov 2023

8/10 Good

Raymund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De luxe room was big. They provided an extra bed for the third person. However, lighting was not enough in the room and bathroom.
Stayed 1 night in Nov 2023

4/10 Poor

julie

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Having no hot water for over a day and after numerous complaints staff never really seemed to get hold of the matter . Service very poor in bar area . Shower not very good . Would not stay again
Stayed 2 nights in Nov 2023

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Marc

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Karla, wichita

Disliked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023

6/10 Okay

Callie

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Roberto

Stayed 1 night in Oct 2023

8/10 Good

Gholamreza

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The area seems unsafe when walking around and that is off putting

10/10 Excellent

Paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great breakfast, and great staff service. A bit too much fan noise in room 607 at night and no ability to turn it off.
Stayed 6 nights in Sep 2023
Response from Hilton Cologne on 2 Oct 2023
Dear PaulThank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed our great location, delicious breakfast, and excellent staff service. Your kind words motivate us to continue delivering exceptional experiences to our guests.We sincerely apologize for the inconvenience you experienced regarding the fan noise in room 607. Please rest assured that we take your feedback seriously, and we will investigate the issue to ensure it doesn't recur in the future. Your comfort is our top priority, and we appreciate your understanding in this matter.We hope to welcome you back to our hotel in the future, giving us another opportunity to provide you with a truly enjoyable and peaceful stay.Warm regards,Your Hilton Cologne Team

10/10 Excellent

ERIC, FAIRVIEW PARK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the family suite, which was amazing and spacious. This was a great fir for our semi-autonomous 6 and 11 year olds, offering them space and us some privacy. Great hotel, room configuration, and service.
Response from Hilton Cologne on 2 Oct 2023
Dear Eric, thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay in our family suite. It's fantastic to know that the spacious and comfortable accommodation suited your family's needs, providing your children with the space they needed, while also allowing you some privacy.We're delighted that you found our hotel, room configuration, and service to be to your satisfaction. Creating memorable experiences for our guests is our goal, and we're glad to have achieved that during your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.Warm regards,Your Hilton Cologne Team

6/10 Okay

Deepak

Travelled with family
We staid for just a night on our way back to the UK - the property seemed average compared to our stay at Hilton Prague. Being old town and weekend, the surrounding area was not particularly clean and seeing many people with drinks etc. in the morning on the street by the river wasn't particularly pleasing; would probably not recommend for stay with family.
Stayed 1 night in Sep 2023
Response from Hilton Cologne on 2 Oct 2023
Dear Deepak, Thank you for taking the time to share your feedback about your recent stay. We appreciate your honest comments and regret to hear that your experience did not meet your expectations.We sincerely apologize for the inconvenience you faced due to the cleanliness of the surrounding area and the disturbance caused by the activities of others. We understand the importance of a comfortable and family-friendly environment, and your feedback is valuable for us to make necessary improvements.Please know that we take your concerns seriously and will use your feedback to enhance our guest experience. We appreciate your understanding and hope you might consider giving us another chance in the future to provide you with a more enjoyable stay.Warm regards,Your Hilton Cologne Team

10/10 Excellent

Ellen

Liked: Staff & service, amenities, property conditions & facilities
Kind staff and excellent location
Stayed 1 night in Sep 2023
Response from Hilton Cologne on 28 Sept 2023
Dear Ellen, Thank you for your kind words! We're delighted to hear that you found our staff to be friendly and that you enjoyed our excellent location.If you have any more feedback or if there's anything specific that made your stay memorable, please feel free to share. We look forward to welcoming you back in the future!Kind regards Your Hilton Cologne Team

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and convenient location
Great location, just minutes from The cathedral and central train station. Large and comfortable room. Only downside was there was a large conference the days we were there that took over all shared spaces in the lobby.
Stayed 2 nights in Sep 2023
Response from Hilton Cologne on 28 Sept 2023
Dear Graeme, Thank you for sharing your feedback. We're pleased to hear that you appreciated our central and convenient location, which is close to the cathedral and central train station. It's great that you found your room large and comfortable.We apologize for any inconvenience caused by the conference during your stay. We understand that shared spaces can be affected during such events, and we'll do our best to manage such situations better in the future.We appreciate your understanding and hope you had an overall enjoyable stay. If you have any more feedback or if there's anything else we can do to enhance your experience in the future, please let us know. Your comfort and satisfaction are important to us.Kind regardsYour Hilton Cologne Team

8/10 Good

monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Hazim Bulent

Stayed 2 nights in Sep 2023

10/10 Excellent

Kellie, Inverness

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic for a long weekend to Cologne. Just around the corner from the cathedral and totally walkable to so many dining options!
Stayed 3 nights in Sep 2023
Response from Hilton Cologne on 6 Sept 2023
Dear Kellie, Thank you for your positive review! We're thrilled you enjoyed your stay and our convenient location near the cathedral and dining options. We look forward to welcoming you back in the future.Best regards,Your Hilton Cologne Team

10/10 Excellent

gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was very godd
Stayed 3 nights in Aug 2023
Response from Hilton Cologne on 4 Sept 2023
Dear gilberto,Thank you for taking the time to provide your feedback about your recent stay at the Hilton Cologne. We are delighted to hear that you had a very good experience during your visit.Your positive comments are greatly appreciated, and they motivate us to continue delivering excellent service to our guests.We look forward to welcoming you back to the Hilton Cologne in the near future. Kind RegardsYour Hilton Cologne Team

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
All good!!!
Stayed 1 night in Sep 2023
Response from Hilton Cologne on 4 Sept 2023
Dear James, Thank you for being our guest during your recent trip to Cologne and for the time you took to share your valued feedback with us. I am happy to see that you enjoyed your stay at our hotel.We are already looking forward to welcoming you back as our guest in the near future. Best regards, your Hilton Cologne Team

10/10 Excellent

Alexander, Redmond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast and the proximity to the trainstation makes this a hotel an easy choice. :)
Stayed 7 nights in Aug 2023
Response from Hilton Cologne on 4 Sept 2023
Dear Alexander,Thank you for being our guest and for taking the time to rate us.We are very pleased that you especially liked our breakfast and our location. We are looking forward to your next stay in Cologne.Kind regards, your Hilton Cologne Team

10/10 Excellent

Nataly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay. Breakfast was absolutely outstanding. The gym facility was also incredible. Loved that we could easily walk to the Cathedral.
Stayed 2 nights in Aug 2023
Response from Hilton Cologne on 4 Sept 2023
Dear Nataly,Thank you for taking the time to share your wonderful experience at the Hilton Cologne. We are thrilled to hear that you enjoyed your stay, especially the outstanding breakfast and the gym facilities.Our team works hard to provide a memorable experience for our guests, and we are delighted to know that our efforts made your stay special. Your feedback is greatly appreciated and will motivate us to continue delivering exceptional service.We hope to have the pleasure of welcoming you back to the Hilton Cologne in the future. Kind regards, your Hilton Cologne Team

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location wad excellent, lift was slow
Stayed 3 nights in Aug 2023
Response from Hilton Cologne on 4 Sept 2023
Dear Mark,Thank you for taking the time to provide feedback on your recent stay at the Hilton Cologne. We are pleased to hear that you found our location excellent for your needs.However, we apologize for any inconvenience you may have experienced with the speed of our elevators. Your feedback is important to us, and we will certainly take this into consideration as we work to improve our services.We are looking forward to welcome you back in our Hotel. Best regards, your Hilton Cologne Team

8/10 Good

shelley

Stayed 1 night in Aug 2023

6/10 Okay

Omar

Disliked: Staff & service
Stayed 4 nights in Aug 2023
Response from Hilton Cologne on 4 Sept 2023
Dear Omar,Thank you for your 3* rating. You are welcome to send us detailed feedback at any time. We hope you had a great time in Cologne and it would be our pleasure to welcome you again. Kind Regards, your Hilton Cologne Team

8/10 Good

Jianping

Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were fantastic
Reception staff very welcoming and always happy to help, hotel very clean and well looked after, rooms overall really good.
Stayed 3 nights in Aug 2023
Response from Hilton Cologne on 27 Aug 2023
Dear guest,I am delighted to hear that you had a satisfying experience at our hotel. I would like to assure you that we will pass on our positive feedback. We hope you enjoyed your time in Cologne and we are already looking forward to welcoming you back as our guest in the near future. Best regards, your Hilton Cologne Team

10/10 Excellent

THULITHA DESHAPRIYA DE SILVA, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel located at the heart of Cologne. restaurants are nearby. Enjoyed the breakfast.
Stayed 3 nights in Aug 2023
Response from Hilton Cologne on 27 Aug 2023
Dear Thulitha Deshapriya de Silva,it was a pleasure to were your host in Cologne.Thank you for sharing your positive feedback with us.We're delighted to hear that you found our reception staff welcoming and helpful, and that you appreciated the cleanliness and maintenance of the hotel. It's great to know that you had a good experience with your room as well.We hope that we will be able to welcome you again soon.Kind regards,Your Hilton Cologne Team

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and service. Parking quite convenient. Good close location to cathedral and train station but a little rougher couple blocks than expected. Thank you !
Stayed 1 night in Aug 2023
Response from Hilton Cologne on 4 Sept 2023
Dear Brian,Thank you for taking the time to share your feedback on your recent stay at the Hilton Cologne. We are delighted to hear that you found our staff wonderful and appreciated our services, including the convenient parking.Your feedback is important to us, and we will use it to continue improving our services. We hope to have the pleasure of welcoming you back to our hotel in the future.Best regards from CologneYour Hilton Cologne Team

8/10 Good

Sayan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect. The staff were friendly and pro. The breakfast buffet was fantastic. We really enjoyed our stay!
Stayed 2 nights in Aug 2023
Response from Hilton Cologne on 27 Aug 2023
Dear Sayan,I trust you had a save trip back home and that this message finds you well.Thank you very much for taking your time evaluating your stay with us.I was very proud to read that our facilities were up to your expectations as well as the quality of our food and beverages. We are looking forward to welcoming you soon in the hopefully not too far distance.Best regards, your Hilton Cologne Team

10/10 Excellent

Florence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
This is a comfortable hotel in a great location. I loved listening to the Cathedral bells from our room window. The front desk staff are very helpful and friendly.
Stayed 3 nights in Aug 2023
Response from Hilton Cologne on 27 Aug 2023
Dear Florence,thank you for choosing the Hilton Cologne.We are very happy to read that you enjoyed the location of our hotel as well as our friendly staff. We hope you had a pleasant time in Cologne and we are looking forward to welcoming you back in the near future.Kind regardsYour Hilton Cologne Team

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant helpful staff. Good location for sight seeing.
Stayed 2 nights in Jul 2023
Response from Hilton Cologne on 27 Aug 2023
Dear Robert,Thank you for your positive feedback.We're pleased to hear that you found our staff to be helpful and that our hotel's location was convenient for your sightseeing plans. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know.We hope to welcome you back for another enjoyable stay in the future.Best regardsYour Hilton Cologne Team