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Reviews of Balthasar Neumann

3.5 out of 5
Balthasar Neumann
Janshofpassage 1, Bruehl, North Rhine-Westphalia

Reviews

7.4

Good

Rating 10 - Excellent. 52 out of 263 reviews" "
Rating 8 - Good. 101 out of 263 reviews" "
Rating 6 - Okay. 73 out of 263 reviews" "
Rating 4 - Poor. 30 out of 263 reviews" "
Rating 2 - Terrible. 7 out of 263 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Matt

Liked: Cleanliness
Stayed 3 nights in Apr 2024

6/10 Okay

Jocimar

Liked: Cleanliness, amenities
Stayed 12 nights in Dec 2023

6/10 Okay

Ashley

Stayed 2 nights in Dec 2023

6/10 Okay

James

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not a bad place however windows are thin and its very noisy. My room was not like in the pictures or advertisement i had not kitchenette. We checked in very late so please be aware that there was a surcharge here. 10 euro for every hour after midnight. I would also say hotel was poor at getting back to me as i wrote them and email saying i was checking in late and would this be a problem i got no response. So had to call them in the end. But the room itself was ok. It was in a great location for the town centre.
Stayed 3 nights in Oct 2023

8/10 Good

Thierry

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice but we expected more
The beds are good. The street is calm. The staff is nice and speaks english atop of german. The Phantasia Land shuttle is near. The parking (10 euros per night) is not far, but is a bit difficult with 5 meters cars. There was no key for the bathroom, which is accessible from either two separate rooms, thus we had to make rules ( knock on door before entering the bathroom/toilet ). The two satellite tv’s are not very good, and they are not smart tv’s which for that price i’ve expected, so don’t think about using your Netflix account during your stay. The hotel announces sauna and jacuzzi, but there’s only sauna until 10pm. My daughters tell me a woman used a key to open their door and asked if the stay was pleasant, my daughters did not put the do not disturb sign on the door, that might explain. Overall the price for the stay was okay considering Germany is expensive compared to other places in the world.
Stayed 2 nights in Jul 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our 2 night stay at the Balthasar Neumann. They worked with us to address an issue with our ability to check in during the standard hours. The family rooms that we had were wonderfully large and comfortable -- I actually regret not having more time in the room! The area around the hotel has many pedestrian-focused streets and available cafes etc. The station is about a 15 minute from the station without luggage -- allow a little longer if you are pulling bags along the brick sidewalks and roads.
Stayed 1 night in Jul 2023
Response from Rezeption on 11 Jul 2023
Dear Michele,thank you for your review.We are very happy.

8/10 Good

colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night!
I was only here for one night but a very pleasant stay. No issues or problems
Stayed 1 night in Sep 2022

6/10 Okay

Kingsley

Travelled with pets, Travelled with partner
Liked: Staff & service
Easy check in process although the room is in a separate location to the reception. Staff were friendly. Clean room. Walls were paper thin and floorboards above very squeeky. Our neighborhs upstairs were very loud between 0200/0400 and kept us awake. However this noise was not the fault of the hotel.
Stayed 1 night in Oct 2022

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The property space was quiet big and the rooms were cleaned every day and clean towels given which was nice.
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Alright
Hotel staff are nice enough. Room and private bathroom looked nice but the bed was very hard and uncomfortable. Struggled to sleep due to that and the fact it was so hot but couldn't have the windows open because other guests where on the decking below our window making quiet abit of noise.
Stayed 4 nights in Aug 2022

10/10 Excellent

Reginald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming. I think they went beyond a normal service to make sure the guest found their room and a place to park. The room I had had a couple of minor annoyances but this place is perfect for somewhere to sleep for the night. Dislikes: the room I had was small and the shower track was misaligned; allowing water to slip through the cracks. Nevertheless, you can walk to the bus station that takes you straight to Phantasialand (3 euros per person round trip).
Stayed 2 nights in Jul 2022

4/10 Poor

Eberhard

Travelled with family
Disliked: Amenities, property conditions & facilities
Very difficult to check in. No soap in bathroom. No cups in second bathroom.
Stayed 1 night in Jul 2022

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel but not complaint's, I slept well and everyone was friendly!
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness
Very quaint and cultural town close to cologne and other major attraction
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location little quaint town with lots of activitiesa
Stayed 1 night in Oct 2019

6/10 Okay

Courtney

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
If the room wasn't so hot, I would of liked staying here. I wouldn't recommend staying here during the summer months unless you are able to reserve the rooms with AC.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
The hotel room was great. There was plenty of space and everything was clean. The check-in was good and the receptionist provided information on the area and the local transportation system. The only issue for improvement is that the hotel amenities lists an airport shuttle but this is incorrect.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Close enough to Cologne
The place is quite basic but overall decent. The room had some plumbing issues, as water gurgling can be heard. Ground floor room can also be quite noisy from the traffic outside. Hotel is close to train and U-bahn so it is handy to get to Cologne.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and affordable
Very easy to check in at the restaurant and a short walk to our building within a central location ideal for visiting Phantasialand. Room was very modern and clean. Only downside was lack of kettle and the street outside was slightly noisy but not the hotels fault. The man that checked us in S poke English very well which was also ideal. Taxi to the airport was £50-60 from the taxi rank a short walk away.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite. WiFi access is a problem. If you have your own data plan not a problem.
Stayed 1 night in Dec 2018

10/10 Excellent

Choolwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Stayed 1 night in Nov 2018

6/10 Okay

mori

Liked: Cleanliness, staff & service, room comfort
Great location. Shower drain MUST be fixed.
All was ok except for the bathroom shower drain. The drain was very very slow in draining the shower water so the dirty water would sit there for a two minutes which is not good when you are trying to take a shower to get clean.
Stayed 6 nights in Oct 2018

10/10 Excellent

Mindi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy apartment for reasonable price
Great location (difficult to get via auto due to traffic restrictions). Decor and finishes were dated, but in fine repair. Kitchenette was well equipped, but we didn't use. Great for families as there were two bedrooms. Quick drive Phantasialand. I would stay here again. The hotel is not located in the yellow building pictured on the Expedia website.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in small town close to Colgne
Very nice two bedroom hotel room in a nice small time close to Colgne. Priced very well.
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Convenient guest house
Friendly staff, convenient location and a welcoming experience. Visited on the hottest days of this year unfortunately so the rooms were utterly boiling so be aware no air conditioning, however everything else is perfectly adequate!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

SYED, Sterling, VA

Disliked: Cleanliness, property conditions & facilities, room comfort
Location is good
alright

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was good except for the parking. There wasn't any! The rooms were very clean and roomy. Close to the stores. Quaint little town.

2/10 Terrible

David, Perth Western Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most unhelpful staff I have ever encountered
Hotel could not find my booking and it was full. Staff were rude and refused to help. No apology

4/10 Poor

mborth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Viktor

Stayed 2 nights in Apr 2024

10/10 Excellent

Viktor

Stayed 2 nights in Apr 2024
Response from Rezeption on 19 Apr 2024
Vielen lieben Dank!!!!

6/10 Okay

Jennifer

Travelled with partner
Disliked: Cleanliness, amenities
Wir hatten eine Nacht gebucht, um aufgrund der weiten Anreise eine Nacht in der Nähe von Köln unter zu kommen, da wir am nächsten Tag die Fibo besucht hatten. Der Preis war für diese Zeit ok, da die Preise allgemein höher sind, wenn Fibo ist. Der Empfang war auch in Ordnung, so viel hatten wir aber auch nicht mit ihnen zu tun. Nun zu der Erklärung der Bewertung: Sauberkeit: - die Dusche war noch triefend nass und wies Schimmel auf, der Duschkopf funktionierte, aber es spritzte aus allen Richtungen - der Boden war sehr dreckig - die Fernbedienung und der Tisch haben geklebt - die Steckdosen waren sehr verstaubt - das Bett war in Ordnung Zustand der Einrichtung: - altmodisch aber für eine Nacht ok - Eine abgeschlossene Türe, die ins nirgendwo führt, macht einen unsicheren Eindruck - keine funktionierende Belüftung im Bad - Eingangstüre wie Kellertüre, Licht knallt morgens voll aufs Bett, keine Möglichkeit der Abdunkelung - Schlüssel sollte im Zimmer liegen gelassen und die Außentüre zugezogen werden, lies sich aber immer noch öffnen, sehr suspekt Umgebung: - Zimmer war im Hinterhof in einem Keller - Baustelle direkt vor der Türe - die Gäste darüber haben getrampelt wie Elefanten - ständiges Piepen aus dem verschlossenen Nebenraum, gehen von Waschmaschine oder Spülmaschine aus, sehr nervig - Fußgängerzone mit dm, Netto, Bäcker - einziger positiver Aspekt - nah am Parkplatz Belverde Brühl, fußläufig 5 Minuten Für eine Nacht echt in Ordnung, kommen aber nie wieder.
Stayed 1 night in Apr 2024
Response from Rezeption on 16 Apr 2024
Sehr geehrte Frau Schimmel,vielen Dank für Ihre Bewertung. Ich leite es direkt an den Hausmeister und an das Housekeeping weiter.

8/10 Good

Din

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gut
Stayed 1 night in Apr 2024

6/10 Okay

Denise

Travelled with partner
Liked: Staff & service
Das Frühstückspersonal war sehr freundlich und aufmerksam, jedoch hätten wir es besser gefunden frische Brötchen zu bekommen ( waren aufgebackene Brötchen) für 12.90 € pro Person. Zimmer ist etwas ins alter gekommen und könnte liebevoller eingerichtet werden. Parkplatz für 10€, würden 5 € auch reichen. Aber allem in allem war es ein angenehmer Aufenthalt
Stayed 1 night in Feb 2024

8/10 Good

Marlijn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Hans

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Linda

Stayed 1 night in Jan 2024

2/10 Terrible

Jenny

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leider war das Zimmer und die Toilette sehr schmutig Es war Schimmel im Bad und es roch sehr unangenehm in der gesamten Unterkunft moederich ist
Stayed 1 night in Dec 2023
Response from Rezeption Balthasar on 9 Dec 2023
Vielen Dank für Ihr Feedback.Die Silikonfuge die leichte Verfärbung ausweist lassen wir sofort erneuern.Den Unangenehmen Geruch können wir nicht bestätigen, werden dies allerdings im Auge halten.Rezeption

8/10 Good

Mohammad Nazir

Travelled with group
Liked: Cleanliness, staff & service
Sehr gut und praktisch
Stayed 2 nights in Oct 2023

8/10 Good

Paulin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unterkunft hat dem entsprochen was wir gebucht haben

10/10 Excellent

Viktoriia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Richard

Travelled with family
Heel schoon.
Stayed 1 night in Sep 2023

2/10 Terrible

Andreas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Sven

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Markus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel
Tolles Zimmer gewesen mit kleinem Balkon. Durch die Zentrale Lage hat man so viele möglichkeiten essen zu gehen oder abends ne Stadt runde zu drehen. Bis zum Bahnhof sind es gerade einmal 11 Minuten langsamer Fußmarsch. War ein toller Aufenthalt!
Stayed 7 nights in Aug 2023
Response from Stefanie Borcherding on 29 Aug 2023
Vielen lieben Dank. Darüber freuen wir uns immer sehr.

10/10 Excellent

ruud

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023