“A bit out of the way, but nice amenities”

The hotel was very modern and had wonderful amenities, fitness center and spa. Although it was not walking distance to the city, the train to the city center was across the street. Breakfast was too expensive, didn't try it. Overall, nice clean rooms, but room temperature was a little warm.

“Excellent location for business travel”

The room was very clean and very quiet. The service was excellent; However, the bed, which was quoted as a queen-sized bed, was really two twin beds pushed together. So if you wanted to sleep diagonal you had a nice crack to contend with. Also, what is up with the TV? It was outdated, the remote was minimally responsive and the color on the screen was horrible for the pay channels. Even Vegas, where they want you on the gambling floor, has better TV's. Also the restaurants were a bit pricey for my liking.

“Weekend Break”

This is the third time of staying in the Dorint Sofitel an der Messe, Cologne. We love the Xmas markets, and this hotel is ideal, as you can spend all day shopping and sight seeing, then go back to hotel and have a swim, jacuzzi, sauna and steam to totally relax. It is also not to far to travel into the city centre. Absolutely marvelous place to stay. Restaurant is excellent to, also a bar to have a drink and a light bite.

“Decent Hotel”

The hotel itself and the spa...the spa that was great! The only bad experience I had was upon check-in the clerk told me that my room was not ready. I told him my journey was 13 hours and I need my room as I was to attend a tradeshow immediately. A few minutes later miraculously he happened to have just one room that was available and ready on a non-smoking floor as per my request. As side from that great place and so it should be for the price.

“Comfortable, clean, pleasant”

This hotel gets the basic's right. The room was very quiet, despite having a large busy road outside. The bed is comfortable, so a good night's sleep is achieved. The room is very clean, modern, and in the rather simplistic, unfussy style. Bath water is hot and plentiful. Location for exhibitions is perfect, there are trams available outside, and it is not difficult to get into the City centre, a short taxi trip, or via train, 1 stop. I did not eat in the hotel

“Dorint an der Messe Cologne”

The maisonette suite was spacious, yet rather bland. A couple of small maintenance issues, including a faulty shower hose, and a light bulb not working in the coffee making cabinet. Nothing worth bothering with during stay but reported at check out. Lovely bathroom, comfortable bed, really quiet and staff really pleasant.

“Don't drink at the bar.”

The bartender was rude, overcharged for drinks, and if it wasn't for the manager we would have gotten stiffed for 130 euros for 7 drinks. That is unheard of for rum and coke.

“Just OK”

I was not very impressed. The room I had was on 2 floors the "sitting" room was on the first floor and the sleeping room was on the second. That meant toting luggage up a flight of stairs. The place could use new carpet and while it was clean it could use an updating. The train station is a short way by that I mean a 10 minute walk. Breakfast was 10 euros and was just OK. I don't think I would stay again.

“Disappointed”

I was most disappointed with this hotel for 2 reasons, firstly my booking was for a Queen Bed, non-smoking, in reality I was in a room with a single bed which was only seperated from the neighbouring room by way of a temporary wall partition (I assume it is used as a fmaily room on occasions). The hotel was full so I could not move. The adjoining room was not occupied on the first 2 nights of my stay but on the third morning I awoke to a very strong smell of smoke from my neighbour which was coming under the partition and could clearly hear every movement in that room. The second issue is regarding the process this hotel has introduced for charging for breakfsat. On booking I selected not to take breakfsat (preferring to take it in the exhibition hall). On arrival I was again asked if I wanted breakfast and I declined. I was then given 3 small slips of paper that said `Hotel Dorint Breakfast Voucher' on them (with no further explanation) with my room key. I disposed of these in my room as I still did not wish to take breakfast at the hotel. On checking out they tried to charge me for 3 breakfasts (at about £25/day I beleive), I explained that I had not taken breakfast, they checked the records and agreed, but then proceeded to tell me that without returning the slips of paper I was still liable to pay for the 3 breakfasts. It took some persuading on my part that I would not be paying and he did remove the charge from my bill - albeit begrudgingly.

“Dont bother”

Very disappointed with hotel arrived early evening couldnt get anything to eat in bar area, they didnt try to accomodate us., had room service in the end but they were very busy. - booked romantic meal for 2 by e mail with confirmation got to L'Adresse very expensive restaurant at booking time. Restaurant was full. Oh sorry we have a problem so was ushered to next door restaurant that didnt have a table same as previous night.. complained at reception was ushered to breakfast room given cheaper menu with no atmosphere totally ruined romantic weekend. Room not cleaned when we returned on two occasions was done later. should be stripped of two stars. Beds very uncomfortable, hard gave us back ache couldnt sleep. Had to change our own shampoo bottle taken from trolley in the corrider. Dont expect to pay for a 4* Hotel and get 2nd rate service. Felt uncomfortable in Spa didnt like they way the only person in swimsuit in spa. couldnt go into sauna clothed. Went for Christmas Markets didnt matter what time of day you went Too busy, wont do this again.