2/10 Terrible
Hale
Travelled with family
20 Apr 2024
Disliked: Staff & service
On March 25, we arrived at the hotel at night after a long drive from Kansas City.
They did not have the room we had booked (confirmed). Therefore, they offered another room type which was more expensive.
They $84 more than the price on internet. When we asked them about it, the front desk woman said she can’t do anything about it. We have to pay and then talk to her manager in the morning. It was late tired, we had been on the road for 12 hours and we were exhausted.
In the morning, we talked to the supervisor and she aggreed that we should not be paying more (we had a prepaid reservation). She said it would be fixed.
Two days later, we saw in our credit card that we were charged with the wrong price ($84 more).
We were really disappointed.
Hale
Stayed 1 night in Mar 2024