Exterior

Reviews of Holiday Inn Express Washington DC N-Silver Spring, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 362 out of 1003 reviews" "
Rating 8 - Good. 344 out of 1003 reviews" "
Rating 6 - Okay. 146 out of 1003 reviews" "
Rating 4 - Poor. 75 out of 1003 reviews" "
Rating 2 - Terrible. 76 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel was a nice option for a last minute need. Free Parking is limited.
Stayed 2 nights in Mar 2024
Response from Carlos G Gonzalez II, Director of Sales on 18 Mar 2024
Thank you for staying with us.

10/10 Excellent

Cezar Jr

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe and honest staffs
Stayed 2 nights in Mar 2024
Response from Carlos G Gonzalez II, Director of Sales on 18 Mar 2024
Thank you for your feedback, we hope to see you again, soon.

6/10 Okay

Tasha

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carlos G Gonzalez II, Director of Sales on 18 Mar 2024
Thank you for staying with us.

10/10 Excellent

Beverly M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is always limited at this location. You may have to use a public parking structure a few blocks from the hotel. Other than parking it's a nice,quiet and well maintained building!
Stayed 3 nights in Feb 2024
Response from Beth Sanders on 28 Feb 2024
Thank you so much for your feedback!

6/10 Okay

Evan

Travelled with family
Liked: Cleanliness
The hotel's parking lot is poorly lit. The public parking garage next door is convenient and well lit, but the rims of the car parked next to mine were stolen overnight and the kiosk to pay was finicky. Both of my rooms were handicap accessible, turning the entire bathroom into a shower, which was undesirable.
Stayed 4 nights in Feb 2024
Response from Carlos G Gonzalez II, Director of Sales on 16 Feb 2024
We try our best with parking, there is additional public parking available. I apologize for the inconveniences you had during your stay. We pride ourselves on making sure guests have a wonderful experience. Once again, we apologize for any inconveniences.

10/10 Excellent

Dainanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay here the staff, and everyone have been so great. They were very accommodating.
Stayed 3 nights in Feb 2024
Response from Carlos G Gonzalez II, Director of Sales on 9 Feb 2024
Thank you for your kind words. We hope to see you again, soon.

4/10 Poor

Juana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you for staying with us

10/10 Excellent

mohaymen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You got what you paid for , excellent stay and the location made my trip easier , The room was clean the beds where good , the building and facilities are pretty good maintained , staff are very welcoming and friendly ,I loved the Ethiopian culture in the area . The breakfast is exceptional , buffet with a lot of fresh and great options , good stay for a busy family ,
Stayed 2 nights in Jan 2024
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you for your response. We hope to see you again, soon.

8/10 Good

Esli

Stayed 4 nights in Jan 2024
Response from Carlos G Gonzalez II, Director of Sales on 5 Feb 2024
Thank you for staying with us.

8/10 Good

Allen, Duluth

Travelled with partner
Liked: Cleanliness, staff & service
Overall, a comfortable and pleasant stay. I think they were a bit short-staffed during the holiday, but other than that, very professional and pleasant. Breakfast was subpar. Area it is in is a bit sketchy, but that's not their fault. Obviously an older facility, but recently renovated and well maintained. Good value for the price.
Stayed 11 nights in Dec 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you so much for your criticism; we certainly do appreciate it. We hope that you will come see us again.

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very accommodating to help us extend our stay. The wi-fi was fine for cell phone, but not strong enough to download a book on a Kindel device.
Stayed 1 night in Dec 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you so much for your critics. We truly appreciate you.

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Found a bedbug in our room an hour after checking in. Staff was helpful and didn’t question our demanding a refund and changing hotels immediately.
Stayed 3 nights in Dec 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
So, sorry that you experienced this. We pride ourselves on being top notch in cleanliness. Once again, sorry for the inconvenience.

10/10 Excellent

Gail

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you for rating our hotel. We hope to see you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you & we hope to see you again soon.

6/10 Okay

Verna

Stayed 1 night in Dec 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you for staying with us.

8/10 Good

Jose

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying for this hotel many times. I never complaint about this hotel. Small with good service. God bless this hotel. I would definible coming back again. I always recommended this place to my friends. They agreed the same choosing this hotel as me.
Stayed 2 nights in Dec 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you for your continued support. We look forward to seeing you again.

10/10 Excellent

Beletse

Stayed 1 night in Dec 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you, we hope to see you again soon.

8/10 Good

Amani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The only annoying thing was in the morning when I would bring my luggage and the kids luggage to the car, the main door was locked and I had to wait for the workers to open it for me. My key card did not work to open the door and I made multiple trips to the car due to the amount of luggage we had!
Stayed 1 night in Dec 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you for staying with us. We do take criticism and try to address all situations. We hope that you stay with us again.

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, room comfort
Okay...not GREAT, but good.
I find myself in this neighborhood often. I'd go back...it's slightly above average, but reasonable.
Stayed 1 night in Dec 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you for staying with us.

8/10 Good

Esther

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you for staying with us

8/10 Good

Marc

Response from Carlos G Gonzalez II, Director of Sales on 5 Feb 2024
Thank you for staying with us, we hope to see you again soon.

8/10 Good

Karari

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you for staying with us.

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet
All those very short time period I did have a nice day. I have stayed there before and I remember the breakfast being impeccable. I couldn't get to breakfast this time because I had to leave early hopefully next time. I just don't like paying to park.
Stayed 1 night in Dec 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you for staying with us. We take all critics, try to evaluate the condition of the property and try to address all issues.

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you for your business. We greatly appreciate it. We hope to see you again, soon.

10/10 Excellent

Amiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating.
Stayed 1 night in Dec 2023
Response from William Ward, FOM on 5 Dec 2023
Thank you for your review

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was just wonderful
Stayed 1 night in Dec 2023
Response from William Ward, FOM on 5 Dec 2023
Thank you for your review.

10/10 Excellent

Shawnike

Stayed 4 nights in Nov 2023
Response from Carlos G Gonzalez II, Director of Sales on 2 Feb 2024
Thank you for rating us. We hope to see you again soon.

6/10 Okay

abiola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff that checked us in was impatient was standoffish. When i asked quesyions about how to put my credit card she heaved a deep sigh. Felt putting maam after everything would make up for that. Was impatient about me asking where to sign on the form. Was not the best person to see when you enter a facility. Otherwise the other staff were friendly and nice. Hood breakfast. Clean rooms. Nice soaps
Stayed 2 nights in Nov 2023
Response from William Ward, FOM on 28 Nov 2023
Thank you for your review.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Over all stay was good. Property needs modern update
Stayed 2 nights in Nov 2023
Response from William Ward, FOM on 28 Nov 2023
Thank you for your review.

10/10 Excellent

Mikhail

Liked: Amenities, property conditions & facilities
It is a very nice
Stayed 1 night in Nov 2023
Response from William Ward, FOM on 28 Nov 2023
Thank you for your review.

8/10 Good

Aliza

Liked: Cleanliness, staff & service, property conditions & facilities
Other than noise at night from other hotel patrons, all was good
Stayed 2 nights in Nov 2023
Response from William Ward, FOM on 28 Nov 2023
Thank you for your review.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to Montgomery cultural center
Stayed 1 night in Nov 2023
Response from William Ward, FOM on 28 Nov 2023
Thank you for your review.

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Give it a try
Clean,comfy,convenient with a tasty breakfast !
Stayed 2 nights in Nov 2023
Response from William Ward, FOM on 28 Nov 2023
Thank you for your review.

8/10 Good

Cheryl-Lyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They had a decent breakfast and upon arriving they offered water/juice and a snack. The room was comfortable.
Stayed 1 night in Nov 2023
Response from William Ward, FOM on 16 Nov 2023
Thank you for your Feedback!

4/10 Poor

ralph

Disliked: Cleanliness, staff & service, property conditions & facilities
English not understandable. Parking lot full - no room. Refrigerator buzzed
Stayed 1 night in Nov 2023
Response from William Ward, FOM on 16 Nov 2023
Thank you for your Feedback!

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from William Ward, FOM on 16 Nov 2023
Thank you for your Feedback!

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. One exception was the heating unit kept making noises while running. Maintainable came up daily to check it but the noise returned after about an hour of use. Had to turn off at night
Stayed 2 nights in Nov 2023
Response from William Ward, FOM on 16 Nov 2023
Thank you for your Feedback!

6/10 Okay

Elin

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The hotel is run down, not the cleanest but convenient for what we needed. The downtown area about 5-10min away was very nice with many options for dining and activities.
Stayed 3 nights in Nov 2023
Response from William Ward, FOM on 16 Nov 2023
Thank you for your Feedback!

4/10 Poor

Alice

Stayed 1 night in Nov 2023
Response from William Ward, FOM on 16 Nov 2023
Thank you for your Feedback!

10/10 Excellent

Joseph, Niskayuna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms appeared newly renovated and were clean and spacious. There was s a little street and patron noise, but nothing serious. The staff was helpful and most friendly. The breakfast had a wide range of both hot and cold offerings. And, the breakfast staff was constantly busy making sure there was plenty of food. I do wish they had not been so busy as being unable to wipe tables. The lobby and breakfast area were a little cramped, but it worked ok. All in all, I had a most pleasant experience.
Stayed 3 nights in Nov 2023
Response from William Ward, FOM on 16 Nov 2023
Thank you for your Feedback!

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from William Ward, FOM on 16 Nov 2023
Thank you for your Feedback!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
Very clean, comfortable and reasonably priced. Definitely recommend!!
Stayed 1 night in Nov 2023
Response from William Ward, FOM on 16 Nov 2023
Thank you for your Feedback!

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms were clean and the mattresses comfortable. We checked for bedbugs and found none. Very commercial area, with problems parking.
Stayed 2 nights in Nov 2023
Response from William Ward, FOM on 8 Nov 2023
Thank you for your feedback.

10/10 Excellent

Sasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 8 nights in Oct 2023
Response from William Ward, FOM on 8 Nov 2023
Thank you for your feedback.

8/10 Good

Tseyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from William Ward, FOM on 8 Nov 2023
Thank you for your feedback.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from William Ward, FOM on 8 Nov 2023
Thank you for your feedback.

4/10 Poor

Kelsey

Stayed 1 night in Oct 2023
Response from William Ward, FOM on 28 Nov 2023
Thank you for your review.

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and handy and clean
Stayed 1 night in Oct 2023
Response from William Ward, FOM on 31 Oct 2023
Thank you for your review.

10/10 Excellent

George

Stayed 1 night in Oct 2023
Response from William Ward, FOM on 16 Nov 2023
Thank you for your Feedback!

8/10 Good

Gilay E.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I like the location and staff have excellent customer service skills. I hate paying for the parking lot. For the 1st time in my life and it is not acceptable at all.
Stayed 3 nights in Oct 2023
Response from William Ward, FOM on 31 Oct 2023
Thank you for your review.