Needless to say the location was fantastic with great proximity to the city, across the road from the water and the train station, a mall underneath, restaurants, everything very handy. Staff were very helpful and nothing was too much trouble. We arrived much earlier than the allocated time and they gave us access to the room. The next day we had a night flight but not only did they give us a late checkout and store our luggage they also offered access to showers, pool area to freshen up before a long, long light home. Would highly recommend it (especially as we got it through Expedia at a fantastic rate! thank you)
There are lots of wonderful hotels in downtown Vancouver, but what made this hotel in particular a 5-star trip was the staff. In particular, the concierge (Tracy, I believe) was above and beyond helpful throughout our entire stay -- she called a restaurant host on his cell so that we could get in for dinner, the next morning gave us maps galore, then highlighted and marked up the best places to stop and the best walking route for our urban exploration. Every recommendation was simply superb! I wish we had more time in the city to see what else she would suggest :)
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