Ratings based on 1,445 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from windsor, ontario

Reasonably priced in a good location

Posted 09-Sep-2014
Pros: location and price
Cons: it is a little run down
Location: You are super close to the baseball and basketball venues. It is a short walk to the casino and the entertainment district. walkable to hall of fame
We were able to check in early which was a bonus that we were not expecting. The staff were very courteous. Someone had spilled something very sticky in the elevator. It had been spread to the other elevator and into the lobby by people walking in it. It was mopped but it remained sticky (and so did our shoes) for the remainder of our stay. The view from our room was a parking garage. It is literally right across the street from the baseball stadium and the basketball arena. It is within a short and pleasant walk from all the main sights and attractions. So if you are going for a stay where you are going to take in a game or really engage in activities outside of the hotel it is one of those places I would pick because you are barely in the room. If you want to languish, enjoy a view and the facilities then it is likely not your best choice.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Great Hotel!

Posted 08-Sep-2014
Pros: Everything.
Cons: TV remote didn't work very well. Would be nice to have vending machines on more than 2 floors.
Location: Location was great. Lots of restaurants and shops. Within walking distance of the Wolstein Center, which was why we were there - to see a concert!
We only stayed one night, but hotel was terrific. Very clean and well cared for. Staff was extremly nice, particularly the valets.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and close to many attractions

Posted 06-Sep-2014
Pros: clean and within walking distance to many attractions
Cons: check in was a little slow-- arrived at the check in time and there was only one person checking people in
pleasant experience -- friendly staff - but the breakfast menu is very small and not many options
4 out of 5
Recommended
for Everyone
by A verified traveller from Akron

Good value, convenient location

Posted 02-Sep-2014
Our room was clean and comfortable. The shower had great pressure and lots of hot water. The staff was friendly, efficient and helpful. The price was right. Will definately stay again/recommend to friends.
2 out of 5
by A verified traveller

Un-Friendly desk agent

Posted 31-Aug-2014
Pros: Location
Cons: Train the staff
Location: Downtown Cleveland was close, 4th (ave. street) was eventfull
Claims the night audit deleted our reservation at 2AM. Our confirmation clearly stated "guaranteed for late arrival"
Comment from Hotel Management
03-Sep-2014 by Melissa Martinez, Hotel Management
I do apologize for the problem that occured at arrival. Unfortuately we do not hold reservations past 2am. The late arrival guarentees until that time. I do apologize for any inconvience this may have caused, and I will work with my staff to better handle this situation. Thank you and have a great day!
3 out of 5
Recommended
for Everyone
by A verified traveller from Brampton, Ontario Canada

Stay was okay

Posted 30-Aug-2014
Cons: The rooms could be cleaner and the lobby could be updated. The Valet for sure needs to have 2 people at all times.
The room was okay. It had a stain on the wall above one of the beds and it looked like they tried to clean it but instead spread it around and around and left it on the wall. Bed and sheets very comfy and clean as well as the bathroom. The stain on the wall really bothered me as well as the carpet not very well maintained. The valet took far too long to get our vehicle daily. Be prepared to wait at least half an hour. I tried calling in advance however most times no one answered the phone.Location was good and close to alot of great attractions. Over all the stay was okay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Downtown Cleveland

Posted 25-Aug-2014
Pros: Free wifi, clean comfortable rooms.
Cons: Elevators are slow.
Location: Quicken Loans arena across the street, nearby 4th street dinning. Short walk to plaza downtown and terminal tower.
Hotel was chosen for Cleveland Games for soccer team. Was conveniently located downtown and was less expensive than nearby hotels.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel met our needs

Posted 19-Aug-2014
Pros: Location
Cons: More maids on busy weekend
Location: Close to the ball park
The room still had some pop corn on the floor ans our room had no maid service on Sunday (we were out of the room till 5.30) when I complained I was told they had been very busy. I had to go to the front desk to get shampoo to freshen up for the evening
4 out of 5
Recommended
for Everyone
by A verified traveller

Near the ballpark, Overall good

Posted 18-Aug-2014
Pros: Beds and room were good.
Cons: Sunday afternoon, more people on valet. Wireless access weak, sometimes non existent.
Location: Great location for ease of access to both professional baseball and basketball arenas.
Only one issue... paid for valet, stayed two nights. Worked out with the guys in front that I'd pick up my car after the baseball game. Being a Sunday late afternoon, there was only one person working valet. When the game ended, caused a rather large backup at the valet for the hotel (one person, running to the lot, then having difficulty navigating the traffic back to the hotel...due to the game letting out). Overall liked the hotel, wireless was not exceptionally strong. Told by the front desk to use one 'network', when other networks ended up having better strength.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Perfect hotel to stay at after Indians game

Posted 18-Aug-2014
Pros: The proximity to Progressive Field.
Cons: Ice machine was broke on our floor.
Location: Perfect location.
Went to Indians game and it was so close to the field. Would definitely stay at again.