Ratings based on 1,563 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2015
Nice quick overnight stay. Room clean and comfortable, great location.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chatsworth, GA

Great location!! Close to Cleveland Cavs

Posted 21-Jan-2015
Loved this hotel, across street from Cleveland Cavs arena. Clean and great service. Does have room service.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jan-2015
Girl at valet parking was rude . Lack of parking. Location was good . Room was clean .
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Jan-2015
Great, close to Tower City, close to many restaurants.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom K, Buffalo

Walk to the Q

Posted 30-Dec-2014
No control for the "sleep comfort" bed. Just hard. No fan in the bathroom. The maid woke us up at 8 a.m.! Unfriendly bartender. Front desk employees nice.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom WV

Very convenient for sporting events

Posted 25-Dec-2014
Staff was friendly and helpful at check-in since this was our first stay in downtown Cleveland. Room was very nice.
2 out of 5
by A verified traveller

Good location. Poor everything else.

Posted 22-Dec-2014
Pros: The location.
Cons: EVERYTHING can be improved.
Location: It is right across the street from the basketball stadium and near some good restaurants. It is also walking distance to the horseshoe casino.
I would not tell anyone to stay at this hotel. First, when we got to our room our toilet was leaking all over the floor. Then, they claim that they have free wifi. Yes, the wifi is free however it does not work. When we kept telling them that it was not working they told us "sometimes that's just the way it is". You should not advertise free wifi if your wifi is not sufficient enough to work. Next, we had to call EVERY day that we were there to get our room cleaned. They did not automatically come and give us fresh towels or sheets or anything. When I would call down to the front desk to inquire about why my room was not done, no one had an explanation. Also, one night when I tried to order room service from the restaurant downstairs, I was told "Call back in 20 minutes; we are too busy to take your order right now". This hotel was one of the worst that I have ever stayed in and to be honest the only good thing about the hotel is the location.
Comment from Hotel Management
28-Dec-2014 by Ashley, Hotel Management
Thank you for writing your review. We apologize for the disappointing service you received from the staff, as well as the problems with the toilet in your room and the WIFI service. We want to make sure our guests are comfortable and receive the best “Yes I Can!” service. Please reach out to Customer Care if you would like to discuss your stay further. We hope to exceed your expectations on your next stay.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Reno

Great hotel close to the Q

Posted 13-Dec-2014
Pros: Location
Location: Close to the Q and many restaurants and bars downtown
Wanted a place to stay the night after the Cavs game and this place is perfect! It was nice to walk across the street to watch the game. I'll definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Great hotel

Posted 11-Dec-2014
Two compliants wifi was terrible. The buffet was not worth paying for. Go eat else where. Tons of restaurants near by.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Canton

Almost

Posted 11-Dec-2014
Overall everything was very nice. The staff was pleasant & professional. The stay would have been perfect except the bartenders were rude & acted like they didn't want to be there & the bathroom sink squeaked loudly when turned on or off, waking anyone sleeping.