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Reviews of DoubleTree by Hilton Cleveland - Independence

4 out of 5
DoubleTree by Hilton Cleveland - Independence
6200 Quarry Lane, Independence, OH

Reviews

6.6
Rating 10 - Excellent. 258 out of 1001 reviews" "
Rating 8 - Good. 238 out of 1001 reviews" "
Rating 6 - Okay. 193 out of 1001 reviews" "
Rating 4 - Poor. 141 out of 1001 reviews" "
Rating 2 - Terrible. 171 out of 1001 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Emma

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It needs updating. The carpet in our room is sticky and wet - not kidding. Gross.
Stayed 1 night in Apr 2024

10/10 Excellent

jautavia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was great
Stayed 1 night in Mar 2024

4/10 Poor

Justin

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms were dirty, hair was found in the bed. Swimming pool had scum on top, hot tub didn't work, elevators rarely worked. Will not stay here again.
Stayed 5 nights in Mar 2024

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub was broken - Elevator was broken, had to use the stairs - Ice machine was broken on the 2nd floor so we had to walk down the hall, down the stairs, down the other hall just to get ice so I can ice my bad knee 3 times daily!!!!!!! Pool had a film of who knows what and I went in to look at it and a group of 3 guys there offered me 100 dollars if I'd jump into the CESSPOOL! Multiple hairs in the shower and something nasty on the pillowcase!!!! I expressed my concerns to Josh at the front desk as my room card didn't work after getting ice..... yeah, I had to walk back down, and I was told nothing can be done since I booked the hotel through Expedia!!!!!!!
Stayed 1 night in Mar 2024

2/10 Terrible

Jiangning

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Carpet- dirty Toilet- water going down really slow
Stayed 1 night in Mar 2024

6/10 Okay

Amanda

Travelled with partner
Disliked: Amenities
Pool was over chemicals
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to change rooms three time and ceiling was peeking Brown stuff on to the bed and one room the locks didn’t work and the next room the bathtub faucet handle was broken and you could not get water
Stayed 3 nights in Mar 2024

2/10 Terrible

Robert

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have outdated decor, tiny bathrooms and the tubs drain very slow. The ac/heat was very noisy so they switched our room. The second room the tub drained slow as well and there was hair stuck to the ceiling in the bathroom. Ripped wallpaper in the bathroom and a large crack in the shower tile. The concrete popcorn ceiling is unappealing and the person that checked us in was less than friendly. Overall it is unimpressive to say the least
Stayed 1 night in Mar 2024

8/10 Good

ewa

Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Staff & service
The hotel is nice and clean just a little more run down than what I would have expected.
Stayed 1 night in Feb 2024

10/10 Excellent

Audra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy! Thank you!
Stayed 1 night in Feb 2024

2/10 Terrible

Michael

Disliked: Amenities
The customer service was terrible, the people were extremely rude and I waited 10 minutes at an empty check in counter when I could clearly hear someone who was supposed to be at the desk…Then the woman checked me into the wrong room so my internet didn’t work and the staff called me extremely late with a rude tone as if it was my fault…. The rooms are DISGUSTING, everything was dirty, stained and dingy…. The hotel is run down and out of date… terrible experience. Will never go back again…
Stayed 1 night in Feb 2024

8/10 Good

Raad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024

4/10 Poor

Rayshaun

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The pool was down and when me and my wife took showers the water did not get hot not even warm so we tried again this morning before checking out and the water was still cold. I also was not informed about the all you can eat buffet till I checked out
Stayed 1 night in Feb 2024

4/10 Poor

Scott

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I was very disappointed in this hotel. It was run-down and out-of-date. Carpeting was beat, ceiling in the restaurant had water damage, no USB charging ports in the room. It just seemed like it needs a major upgrade.
Stayed 2 nights in Feb 2024

6/10 Okay

Jim

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We left our room at 8:30am expecting upon our return that evening, that our room would have been cleaned. It wasn't. We approached the front desk attendant about the issue. He had to finish his personal call first and showed no concern about our issue. The next morning, we tried to check out with a different front desk attendant who was on a personal call as well. She proceeded to give us someone else's final statement. It's clear the staff doesn't care about their guests. There are many other hotel options in the area that we will certainly choose next time. It's not what we expected when we chose a Hilton property.
Stayed 2 nights in Jan 2024

2/10 Terrible

Christian

Disliked: Cleanliness, property conditions & facilities
Pool was closed
Stayed 1 night in Feb 2024

6/10 Okay

Gail

Business traveller
Liked: Staff & service
My neighbors were extremely loud through the night. I reserved a king bedroom and was given a double.
Stayed 1 night in Jan 2024

8/10 Good

Jenny

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Hotel was nice. Pool and hot tub were great! Restaurant and food were really good and our waiter was the nicest man. His great personality made our dinner really enjoyable. Would definitely stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Kirk

Business traveller
Liked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

NATALIE

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Darwin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is in serious need of a remodel.
Stayed 3 nights in Jan 2024

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Shannon

Travelled with family
The light at the entry door was out as well as at the bed side table I called front desk to let them know but no one came to fix the issue. Very aggravating as the room was dim without the lights. But the shower was fantastic.
Stayed 1 night in Jan 2024

2/10 Terrible

Otis Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room i was staying in 110 had an adjoining room door that someone was trying to get in. The kids were very loud and was knocking on doors and running up and down the corridor. 12/30/2023 - we had to leave the hotel this was a complete waste of time for us, we couldn't even hear the tv. I recorded it and I'm sure hotel security has the tape. I would like a full refund, thank you for your time.
Stayed 1 night in Dec 2023

6/10 Okay

Daniel, Seven Hills

Stayed 1 night in Dec 2023

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 1 night in Dec 2023

6/10 Okay

Deborah

Liked: Staff & service
Disliked: Property conditions & facilities
Did not live up to 4 star review
Stayed 2 nights in Dec 2023

10/10 Excellent

jessica

Business traveller
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Ernest

Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good, Staff was helpful. Sadly the pool and the Gym were not available for being closed.
Stayed 1 night in Dec 2023

8/10 Good

Briasia

Stayed 1 night in Nov 2023

2/10 Terrible

Beatrice

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Kids and Hockey won’t be there again!
Remote on the tv didn’t work, Had to call for a new one, carpet needed to be vacuumed really bad on our floor. There was garbage on the floor in different areas. Only 1 elevator was working. Inside the elevator it was dirty. There was several kid hockey teams staying there and no adult supervision. They were running up and down our hallway throughout the night. Didn’t sleep at all the first night . We complained at the desk . Kids were playing in the 1 elevator too. We complained because we needed to go up to our room. I’ve stayed at the hotel before and after this experience I won’t be back. Front desk staff were helpful but I think they needed to accommodate me in someway.
Stayed 2 nights in Dec 2023

6/10 Okay

Jenay

Disliked: Staff & service
Staff is not professional
Stayed 2 nights in Nov 2023

2/10 Terrible

Thedra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was filthy! There were children having parties in several rooms so it was very loud Ihad to wait over an hour for towels and washcloths The hotel is not clean. II left two bags of souvenirs on the closet shelf called back 2 hours later after realizing and just got the run around called a couple more times and got nowhere!
Stayed 2 nights in Nov 2023

4/10 Poor

Michele

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Decent hotel, just wouldn't come back
Good location, clean atmosphere. I had a broken foot so I reserved a handicap room. Asking for easiest way to get to the room she said go to door 3. We did that and the room was all the way at other end of hotel....then it wasn't a handicap room. Door 4 would've been right near our room. Stayed where we were and they did give us another room & shower chair, which was broken). Room was clean. Outlets in bathrom did not work either :-( I will choose a different hotel nearby when we come back.
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
Thank you for staying with us Michele and for taking the time to provide feedback about your stay. We greatly appreciate your feedback and I am very sorry for the communication errors and broken items in your room. I can assure you that I have shared your feedback with our Front desk and maintenance teams to correct these issues immediately. Once again, thank you and I hope you will be willing to give us another chance soon.

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lori

Travelled with partner
Liked: Amenities
The bathroom could use an exhaust fan. The rest of the room was good. Staff was extremely helpful and friendly.
Stayed 1 night in Nov 2023

8/10 Good

Yvonne

Stayed 2 nights in Nov 2023

4/10 Poor

Ba

Disliked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Rashuan

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Harpreet, Media

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in person didn’t even bother to point to elevators or greeted anyone. After check in he just went inside. I thought he will come out to give us some directions. Property is not ‘Hilton’ standard. One elevator is out of order others are slow. One at the back have broken floor tiles. There are buckets right in the middle of corridor … it seem a there is a water leak. Room is good but toilet and room is smelling of bleach. Pool has too much bleach. Eyes are hurting even after 5 hrs. No coffee or water stations in the reception area.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unhelpful staff with horrible attitude
Horrible attitude by the staff. I asked them to do early checkin, while there were people constantly leaving the hotel, they did not give me the room until 11. I had an over night flight and desperately needed to sleep. I arrived at hotel early, they kept me in the lobby until 11. I asked them multiple times and they were reluctant to help. They finally gave me a room after I slept 5 hours in the lobby of the hotel and they charged $75 extra for early checkin. Inside the room also, you could hear the snoring sound of the next room. It is waste of money totally and terrible experience.
Stayed 1 night in Oct 2023

2/10 Terrible

Brenee

Disliked: Staff & service
They didn’t have the room I paid for and refused to refund the difference in the room
Stayed 1 night in Oct 2023

6/10 Okay

Matthew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The ac/heating didnt work very well. Bed was hard. The fan in the bathroom didnt work and lights in bathroom was horrible. Curtains had stains and blood on them and a piece of the wallpaper was cut off.

2/10 Terrible

Jeff

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room wasn't ready on time, the fire alarm system went off TWICE without a actual fire, and many of the hard surfaces hadn't been wiped down- for a long while! I wouldn't recommend this "Dollar Tree" by Hilton to anyone!
Stayed 1 night in Sep 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
The smell was nice
Stayed 2 nights in Sep 2023

10/10 Excellent

Ernest

Stayed 1 night in Sep 2023