I was very impressed with quality of hotel and area for the price. I loved the architecture and ambience. The claw foot tub was awsome and beds were very comfortable. It is situated in clean and safe neighborhood easily accessible to city sights. Staff was friendly and helpful. I will definitely stay here again.
"A hotel in the neighborhood, not a tourist trap."
If you're looking for the Hilton, look elsewhere—the Castle isn't for you. But if you don't require the (overpriced) luxuries of a high-end hotel, and you're looking for a clean, quiet room right in the neighborhood for a decent price, you'll enjoy the Castle and its staff.
From the moment we arrived to the time we checked out, our experience at the Castle was great. Desk staff were polite and helpful, advising us on the best ways to get around and where to see the neighborhood highlights. Everything was just as advertised, no hassles, no hidden charges, and our room was clean and welcoming.
By hitting up the local grocery nearby and making use of the room's fridge/freezer and microwave, we were able to knock off a good chunk of the food expenses for our trip. The Castle also sits in a fairly central location to lots of walkable (or Uber-able) spots in town, and we felt safe everywhere around the hotel. Covered parking for hotel guests too!
All in all, we would go back to the Castle Inn without hesitation. Perfect for anyone who wants to see SF for the first time, or who wants to avoid being stuck in the business/tourist district their whole trip.
I am somewhat familiar with the area. I have logged many miles walking in the vicinity and my priority was to not spend a great deal of time and effort looking for street parking that wouldn't earn me a ticket. There are a number of properties in the area, but off-street parking was the difference maker for me. The property was in a great location. A bus line that runs down near Ghirardelli Square has a stop at Polk and Pacific. A trolley stop is 2 blocks away as well. There is a spot that serves a quick bite for breakfast, right on the corner. I didn't eat there but during my 3-day stay it was fairly busy every morning. I took my daughter and brother the 4 block walk to Toast Eatery for a sit-down breakfast which is more to my liking. As you noticed I had my teenage daughter and my brother with me, so I had a variety of concerns when booking. The property and our room was CLEAN and QUIET. We had plenty of towels, but two main issues. The shower didn't allow you to make the water hot. If you turned the knob towards the hot side, the water got cold, if you turned it to the cold side, the water got cold. When you left it straight up, the water was just warm, and after a long day my back wanted me to be able to choose just how hot I could handle. Having a teenage daughter along, I didn't bother to complain. The mattresses of the cheap inner spring variety and took some getting used to. Location, cleanliness, and quiet. I was pleased based on what I paid.
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