Exterior

Reviews of Springhill Suites by Marriott Midtown Cincinnati

3 out of 5
Springhill Suites by Marriott Midtown Cincinnati
610 Eden Park Drive, Cincinnati, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 536 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 94 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Shirley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Complained twice about the tv. First time no netflix and guide was showing shows for 4/12/24 @ 10AM even though we were staying 4/13/24 @ 4pm. Someone came up and and tried to fix it but didnt still no Netflix and still showing 4/12/24. She said she wld get back with us fast forward 8pm called down to get tv provider so we cld have correct guide but front desk said we cldnt find online and she wld call us back after trying to correct on her end...fast forward to 10pm no call and still no tv. Never staying at Marriott again
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Joseph A

Liked: Staff & service
It was om
Stayed 1 night in Mar 2024

8/10 Good

Lynsey, Williamsville

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Allyson, Muncie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 1 night with family and we had a wonderful time!! Staff are phenomenal!!
Stayed 1 night in Mar 2024
Response from Frank A, General Manager on 1 Apr 2024
Thank you for your kind words! We're thrilled to hear you had a fantastic stay. We look forward to your next visit.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 3 nights in Mar 2024
Response from Frank A, General Manager on 1 Apr 2024
We appreciate you taking the time to review your stay with us. We look forward to welcoming you again soon.

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Frank A, General Manager on 1 Apr 2024
Thank you for taking the time to rate your experience with us! We love hearing that we exceeded the expectations of our guests and look forward to welcoming you again soon.

6/10 Okay

Kristin

Liked: Staff & service
Disliked: Cleanliness
The staff was outstanding. Kind and very helpful. The room was gross and dirty. Very dusty, stained couch, trash under the pull out.
Stayed 1 night in Mar 2024
Response from Frank A, General Manager on 1 Apr 2024
Thank you for the feedback. It has been shared with our housekeeping team to ensure it is corrected moving forward. I apologize for the cleanliness issues and appreciate your kind words about our team. Come back to visit us again soon!

10/10 Excellent

Loren, Newburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Facilty was good....some small repairs or updates needed.
Stayed 2 nights in Mar 2024
Response from Frank A, General Manager on 1 Apr 2024
Thank you for the feedback, we look forward to your next visit and will focus on small repairs between now and then. See you soon!

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely hotel to stay in. The staff was nice, and the spacious room was very accommodating.
Stayed 4 nights in Mar 2024
Response from Frank A, General Manager on 1 Apr 2024
Thank you for your kind words. We enjoy taking care of our guests and ensuring they all have a pleasant stay. Be sure to visit us again soon!

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and service!
Stayed 3 nights in Mar 2024
Response from Frank A, General Manager on 1 Apr 2024
Thank you for the perfect rating. We love knowing how much our guests appreciate our efforts to provide a clean and welcoming place to stay. See you on your next visit to Cincinnati!

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities
Friendly staff, clean rooms, comfy beds
Stayed 1 night in Mar 2024
Response from Frank A, General Manager on 1 Apr 2024
Thank you for the great feedback, we hope to see you again soon.

10/10 Excellent

JESSIE, Newport

Stayed 1 night in Mar 2024
Response from Frank A, General Manager on 1 Apr 2024
Thank you for the great rating, we hope to welcome you again soon.

10/10 Excellent

Bessie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff greeting and giving us the info we needed! Very kind
Stayed 1 night in Mar 2024
Response from Frank A, General Manager on 1 Apr 2024
Thank you, our team is one of the most loved in the city (self-proclaimed) and we're happy to hear you'd agree. We look forward to welcoming you again soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious and location convenient. This hotel was a relaxing experience I would recommend to anyone.
Stayed 2 nights in Mar 2024
Response from Frank A, General Manager on 6 Mar 2024
We appreciate the great review and are always excited to hear how much our guest enjoy their time with us. We look forward to welcoming you again soon.

10/10 Excellent

Pamela, Homestead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and around the corner from my office. Note: their beds are very firm. Good firm for seniors. Thank you.
Stayed 1 night in Feb 2024
Response from Frank A, General Manager on 28 Feb 2024
Thank you for the 5 star review! We're glad you found the hotel comfortable and convenient to your office. We look forward to your next visit!

2/10 Terrible

Angeline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple cars that were parked in the hotel’s parking lot were broken into in the middle of the night- they broke in by shattering the side windows of cars. No security cameras in parking lot.
Stayed 1 night in Jan 2024
Response from Frank A. General Manager on 14 Feb 2024
Thank you for taking the time to review your stay with us. I apologize for the incident that took place during your stay, unfortunately it was outside of our control. Please know this was an isolated incident and is not the norm for our property.

8/10 Good

Ted

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Frank A, General Manager on 1 Feb 2024
Thank you for taking the time to share your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frank A, General Manager on 1 Feb 2024
Thank you for the perfect rating, it's always great to hear how much our guests enjoy their time with us. We hope to see you again soon!

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frank A, General Manager on 1 Feb 2024
We appreciate the great rating, we're already looking forward to your next visit!

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Frank A, General Manager on 8 Jan 2024
Thank you for the prefect rating! We're thrilled to see you enjoyed your stay with us. We hope to see you again on your next visit to Cincinnati!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice trip there
Stayed 2 nights in Dec 2023
Response from Frank A, General Manager on 8 Jan 2024
Thank you for taking the time to rate our hotel. We look forward to welcoming you again soon.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Our room had an odd layout, so I was skeptical when I first walked in. But it turned out comfortable and we slept well.
Response from Frank A, General Manager on 8 Jan 2024
Thank you for the review. Our all-suite hotel provides larger rooms with a separate space for sleeping and working. Our split bathroom design allows for two people to get ready for the day at one time privately. We look forward to seeing you again soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great, breakfast could have been better— eggs were rubbery but overall good stay
Stayed 3 nights in Jan 2024
Response from Frank A, General Manager on 8 Jan 2024
Thank you for the great rating. I apologize that the eggs were below your standard and will certainly share your feedback with the kitchen team. We hope you will give us another opportunity should you find yourself in our area in the future.

10/10 Excellent

Lyndia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Decent Facility
The property was clean, rooms were well maintained and the breakfast was pretty good. Attendant kept area clean and stocked. Front desk staff and housekeepers were nice. Overall the stay was pretty good. My only complaint is that the pool was filty. It was so nasty and cloudy that you couldn't see the bottom. I refused to allow my children to swim in that swamp! I should have addressed the pool issue with the staff, but there were others who chose to swim regardless of the state of the pool, so I decided not to be the one to complain.
Stayed 3 nights in Dec 2023
Response from Frank A, General Manager on 4 Jan 2024
Thank you for taking the time to share your experience with us. I apologize that the pool was cloudy, that is a very rare case for us as it is checked by our maintenance team multiple times each day to ensure it is safe for all of our guests. We look forward to hosting your family again in the future.

8/10 Good

Mya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frank A, General Manager on 4 Jan 2024
We appreciate you taking the time to share your experience with us. It looks like we have some room for improvement, I apologize that we were unable to exceed your expectations. We look forward to your next visit.

10/10 Excellent

Leyanis

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Frank A, General Manager on 4 Jan 2024
We appreciate you taking the time to rate your stay with us. We're looking forward to your next visit!

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Frank A, General Manager on 4 Jan 2024
Thank you for rating your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Hannah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, cleanliness, and breakfast!
Stayed 1 night in Dec 2023
Response from Frank A, General Manager on 4 Jan 2024
Thank you for taking the time to share your experience with us! We're glad you found our location perfect and the cleanliness and complimentary breakfast exceeded your expectations. We hope to see you again soon!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frank A, General Manager on 21 Dec 2023
Thank you for rating our hotel! We appreciate you and look forward to seeing you on your next visit to Cincinnati.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasure
Nice place friendly staff beds were nice. Rooms were nice. The scrambled eggs could use a little seasoning. Good location would stay there again.
Art steps
 Sign museum
Stayed 2 nights in Dec 2023
Response from Frank A, General Manager on 21 Dec 2023
Thank you for the perfect score! It sounds like you had a great time with us and visited some of our amazing neighbors as well. We look forward to welcoming you again soon.

10/10 Excellent

Donna

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was wonderful.
Stayed 1 night in Dec 2023
Response from Frank A, General Manager on 21 Dec 2023
Thank you for taking the time to review your stay with us. We're thrilled to hear you thought it was wonderful and look forward to seeing you again soon!

10/10 Excellent

Amy

Liked: Amenities, property conditions & facilities
Made a late reservation. Front desk staff was welcoming and got us to our room quickly. This was our first Marriott stay. We’ll come back.
Stayed 1 night in Nov 2023
Response from Frank A, General Manager on 30 Nov 2023
Thank you for the perfect score! We're gald we could accommodate your last minute reservation and look forward to seeing you again soon.

10/10 Excellent

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great stay here. beds were comfortable
Stayed 1 night in Nov 2023
Response from Frank A, General Manager on 29 Nov 2023
Thank you for rating our hotel. We're always glad to hear how much our guests love their visits with us. We hope to see you again soon!

6/10 Okay

Lisa, Pittsburgh

Liked: Staff & service, amenities, property conditions & facilities
Staff was nice. I was told a pull out couch and ended up being a single trundle that was dirty with a pad on it not encompassing the mattress.
Stayed 1 night in Nov 2023
Response from Frank A, General Manager on 29 Nov 2023
We appreciate you taking the time to share your experience with us. I apologize for the cleanliness issue you experienced with us. This is certainly not the norm for our hotel and I will share your comments with the housekeeping team. We hope you will give us another opportunity should you find yourself back in our area.

6/10 Okay

Sally

Liked: Cleanliness, staff & service
Nice hotel….room design good with desk and couch, but poor lighting diminished its attractiveness. Second WC royo and vanity also unique, but pendant light over sink was cute but not efficient. TV did not work…..had the wrong remote. Shower flow was good, but its design is the kind that you have to turn it on and adjust it while getting wet in some fashion. Could’ve been one of the better rooms except for these issues.
Stayed 1 night in Nov 2023
Response from Frank A, General Manager on 29 Nov 2023
Thank you for taking the time to share your experience with us. I apologize for the burned out bulb in the pendant light. Our split bathrooms are great for families as they allow two people to get ready privately. We look forward to your next visit.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were great!
Stayed 2 nights in Oct 2023
Response from Frank A. General Manager on 25 Oct 2023
We appreciate you taking the time to rate our hotel. We're glad you had a perfect stay! Come back to see us again soon.

6/10 Okay

ANDRA

Travelled with group
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for taking the time to rate your stay with us. It looks like we failed to exceed your expectations and for that I apologize. If you would like to provide additional feedback on your stay please reach out to the hotel directly.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for the 5 star rating! We hope to see you again soon.

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for taking the time to review our hotel. We hope to see you again soon to exceed your expectations while you're enjoying all our great city has to offer.

4/10 Poor

Heather

Disliked: Cleanliness, property conditions & facilities
The bathroom was very dirty, made me question if the rest of the room had been cleaned properly.
Stayed 2 nights in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
We appreciate you taking the time to review your stay with us. I apologize for the cleanliness issues you experienced during your stay. We take cleanliness very seriously at our property and I apologize that we did not exceed your expectations during your visit. We hope you will give us another opportunity to impress you with our standard of cleanliness as what you experienced is certainly not the norm for our property.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for rating your experience with us. it is always our goal to exceed the expectations of our guests so we're thrilled to hear you enjoyed your stay. We hope to welcome you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for taking the time to rate your experience. We're happy to see we exceeded your expectations and look forward to seeing you again soon!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Not bad. Nothing fancy.
Pretty good. The door to the bathroom was broken and was really hard to slide closed. Dirt and dust around the bed stand. Generally clean otherwise though. Don’t enjoy the overnight parking fee. It should be included. Internet and streaming TV was quite slow.
Stayed 1 night in Sep 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for taking the time to share details of your experience with us. I apologize for the maintenance issues you encountered during your stay with us. I will certainly share your comments with the maintenance team to ensure they are corrected. We hope you will give us another opportunity should you find yourself back in our area.

10/10 Excellent

Yohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for the review. We look forward to seeing you again on your next visit to Cincinnati!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very clean, good breakfast, only down side was having to pay $10 more to park vehicle
Stayed 1 night in Sep 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for the great review! We do have a 10 nightly parking charge for both the surface lot and the covered parking available in the garage as they are operated by a third party. We hope to see you again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 1 night in Sep 2023
Response from Frank A. General Manager on 16 Oct 2023
We're happy to hear you had a relaxing stay with us and that you found us a 10 out of 10! We look forward to seeing you again soon.

10/10 Excellent

Jonah

Stayed 1 night in Oct 2023
Response from Frank A. General Manager on 25 Oct 2023
Thank you for the great rating! We look forward to your next visit.

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Frank A, General Manager on 28 Sept 2023
Thank you for the 5 Star review! We look forward to seeing you again soon!