Meeting facility

Reviews of Residence Inn by Marriott Cincinnati Downtown/The Phelps

3.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 606 out of 769 reviews" "
Rating 8 - Good. 117 out of 769 reviews" "
Rating 6 - Okay. 26 out of 769 reviews" "
Rating 4 - Poor. 8 out of 769 reviews" "
Rating 2 - Terrible. 12 out of 769 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff! Welcoming, comfortable and convenient. Can’t ask for more! I will be staying there again and again.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Thank you for your kind words, Linda! We're so pleased that you had a comfortable and convenient stay with us, and it's wonderful to hear that you'll be returning. Our team looks forward to hosting you again soon!

4/10 Poor

Martin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast. No washclothes, coffee cups, hand soap in room. Room not cleam
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 Apr 2024
Martin, we are worried you may have our property confused with another. We do have a delicious, full and hot, complimentary breakfast. We also ensure our suites are equipped with the essentials of home for our valued guests. We hope we have the honor of welcoming you in the future and showing you everything we have to offer!

10/10 Excellent

Thomas

Travelled with partner
Just construction being done on roads. Very convenient with venue a short walk away. Restaurants are close by for any taste and budget.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 Apr 2024
Thomas, we enjoyed sharing our convenient location here at Residence Inn by Marriott Cincinnati Downtown/The Phelps! We are glad you could enjoy the local eateries before returning to relax in our comfortable rooms. We hope the nearby work will be finished soon so your next trip will be even more impression. Until then!

10/10 Excellent

Joya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 Apr 2024
Your high praise made our day, Joya. All of us at Residence Inn by Marriott Cincinnati Downtown/The Phelps would love to welcome you back and hope it will be soon!

10/10 Excellent

Bernadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building with spacious suites and a beautiful rooftop bar. Very close to baseball stadium.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 8 Apr 2024
Bernadine, it's delightful to know that the historic charm of the Residence Inn by Marriott Cincinnati Downtown/The Phelps, along with its spacious suites and beautiful rooftop bar, made a positive impression on you. The proximity to the baseball stadium certainly adds to the appeal for sports fans and visitors looking to capture the local vibe. Your appreciation for the unique aspects of the property is valued, and we look forward to welcoming you back to enjoy more of what makes this location special.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 6 Apr 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Jeff.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to and from American ballpark.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 1 Apr 2024
Diane, it's great to hear that you found the walk to and from the American Ballpark easy and convenient. We're delighted that our location served you well for your visit, and we hope to be your choice of stay again in the future.

10/10 Excellent

Robert, Howell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and nice room.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 1 Apr 2024
Robert, thank you for your praise. We're glad you had a terrific experience with us at Residence Inn by Marriott Cincinnati Downtown/The Phelps and look forward to welcoming you back in the future.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop bar has a beautiful vie. All the staff were friendly and helpful. Room was much larger than anticipated with a very nice decor.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 1 Apr 2024
Scott, it's wonderful to hear that you enjoyed the beautiful view from our rooftop bar and found our staff friendly and helpful. We are also pleased that the room exceeded your expectations in size and that you appreciated its decor. Thank you for sharing your positive experience, and we look forward to your next visit at the Residence Inn by Marriott Cincinnati Downtown/The Phelps, where we hope to continue impressing you with our service and amenities.

10/10 Excellent

Emilie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Phelps. The staff are always very pleasant. We love the location of the hotel and the layout of the rooms.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 1 Apr 2024
Emilie, it's delightful to hear of your affection for staying at the Residence Inn by Marriott Cincinnati Downtown/The Phelps and your appreciation for our pleasant team, our ideal location location, and the room layout. Your enjoyment is what we strive for, and we eagerly look forward to your next visit to continue providing a lovely experience.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 30 Mar 2024
Thank you for your five-stars, Elizabeth. We look forward to your return and hope it's soon!

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the baseball field…
Stayed 1 night in Mar 2024
Response from HotelMgmt on 1 Apr 2024
We're thrilled to know you appreciated our proximity to the baseball field, making it a convenient spot for enjoying the games. Looking forward to welcoming you back for another visit to Residence Inn by Marriott Cincinnati Downtown/The Phelps, especially during the baseball season!

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet room, we never heard any other party. The room was perfect for our family of 6. We loved the complimentary breakfast every morning. The ladies who took care of the dining room and food were very friendly. They refilled everything promptly and always met us with a high chair when they saw us coming. Over all we had an excellent stay. Two things the note the Expedia website said there were cribs onsite available. I called before we left luckily and there are no cribs so we brought our own pack n’ play. Also we anticipated that there would be parking at the hotel which there wasn’t unless you paid $42 a day for valet or where lucky enough to find a spot nearby.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 1 Apr 2024
Amber, we're delighted to hear that your room was a quiet and perfect fit for your family of six and that the complimentary breakfast, along with the friendly and attentive service from our dining staff, contributed to an excellent stay. However, we regret any confusion regarding the availability of cribs and the parking situation. We appreciate you bringing these discrepancies to our attention, as accurate information is crucial for planning a comfortable stay. Your feedback will help us improve our communication and services. We look forward to the opportunity to host your family again and provide another enjoyable experience.

8/10 Good

angela

Travelled with family
Liked: Property conditions & facilities
Staff were friendly professional and helpful
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 20 Mar 2024
It's wonderful to hear about your positive experience with our team, Angela! Friendly, professional, and helpful service is what we strive for here at Residence Inn by Marriott Cincinnati Downtown/The Phelps, and knowing that our team met these standards for you is truly rewarding. We're committed to ensuring every guest feels supported and welcomed throughout their stay. Thank you for choosing to stay with us, and we look forward to the opportunity to serve you again in the future.

10/10 Excellent

Peter

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 7 Apr 2024
We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us, Peter!

10/10 Excellent

Carolynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 10 Mar 2024
Carolynne, we appreciate knowing that your visit was excellent! It would be our honor to welcome you back again.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. No complaints.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 6 Mar 2024
We are proud our team left a positive impression on you, Terry. Thank you for taking a moment to highlight them. We hope we enticed your return to Residence Inn by Marriott Cincinnati Downtown/The Phelps!

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The staff were very nice and accommodating.
Stayed 2 nights in Dec 2023
Response from HotelMgmt on 1 Feb 2024
Jeanne, thank you for your kind words. We're so pleased to hear that you enjoyed your stay with us and found our team worthy writing about! It's our goal to ensure all our guests feel welcomed and supported throughout their visits here at Residence Inn by Marriott Cincinnati Downtown/The Phelps. Your feedback is greatly appreciated, and we look forward to the opportunity to host you again in the future, continuing to provide the high level of service you experienced.

10/10 Excellent

justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although valet is almost required for the sake of convenience this hotel is well worth the stay.
Stayed 3 nights in Jan 2024
Response from HotelMgmt on 29 Jan 2024
Justin, we truly appreciate your five-star rating and feedback. Our goal is to provide a comfortable and convenient stay for our valued guests and we ar proud to read we could do that for you. Be sure to choose Residence Inn Cincinnati Downtown/The Phelps whenever you are in the area!

10/10 Excellent

Takeshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from HotelMgmt on 29 Jan 2024
Taking a moment to share your feedback is much appreciated by all of us at Residence Inn Cincinnati Downtown/The Phelps! Takeshi, we would love to host you again anytime!

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I loved this hotel. Only stayed for one night but it was very nice. The gym is great, valet parking was awesome, you can come and go as you please. Complementary breakfast was also great. Would recommend!
Stayed 1 night in Jan 2024
Response from HotelMgmt on 25 Jan 2024
Thank you for your review, Kelsey. It's wonderful to hear that you and your fiancé had such a positive experience, even during a brief stay. We're delighted that you loved the hotel, found the gym to your liking, and appreciated the convenience and service of our valet parking. It's also great to know that the complementary breakfast added to your enjoyable experience. Your recommendation means a lot to us, and we're thrilled that we could make your stay memorable. We look forward to the opportunity to welcome you back, hopefully for a longer visit next time. Thank you for choosing Residence Inn by Marriott Cincinnati Downtown/The Phelps!

8/10 Good

Troy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 22 Jan 2024
Thank you for taking a moment to share your positive score, Troy! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went there for a concert in the over-the -rhine neighborhood. This was very close and convenient to the venue. The staff was very friendly and helpful. The breakfast staff even brought my daughter gluten-free bread for breakfast after I indicated that she had celiac.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 23 Jan 2024
Thank you for sharing your experience, Bonnie. It's wonderful to hear that our location was perfectly suited for your concert visit! We're delighted that you found our team friendly and helpful, as we always aim to make our guests feel welcome and attended to here at Residence Inn by Marriott Cincinnati Downtown/The Phelps. It's particularly heartening to know that our breakfast team was able to accommodate your daughter's dietary needs with gluten-free bread! We understand the importance of catering to such health requirements and are glad we could make your stay more comfortable in this way. We hope to have the pleasure of welcoming you back again soon, whether for another concert or just a relaxing stay. Your satisfaction is our top priority!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 20 Jan 2024
We’re proud to have earned five stars on your recent visit, Kelly! Thank you and it will be a pleasure to welcome you back to Residence Inn by Marriott Cincinnati Downtown/The Phelps.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 20 Jan 2024
We appreciate knowing that your visit was excellent, Toni! It would be our honor to welcome you back again.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 16 Jan 2024
Thank you for gifting us with your top score, Keith! Until next time!

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
Rocky, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

8/10 Good

LeeAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Jan 2024
Response from HotelMgmt on 8 Jan 2024
It is enjoyable to read our pristine atmosphere and charming team left nothing to be desired for you, LeeAnn! Your rave review is much appreciated by all of us at Residence Inn by Marriott Cincinnati Downtown/The Phelps. Hurry back for another spectacular stay!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, amazing staff!
All staff were incredibly kind and helpful. It is a beautiful and historic building. Our microwave was broken, which was disappointing. Even then, front staff sent a maintenance person to take a look (after 10 PM) and they generously offered to microwave my family member’s meal.
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 8 Jan 2024
We take great pride in our location's history and are thrilled you appreciated it, Sarah! Thank you for complimenting our wonderful team here at Residence Inn by Marriott Cincinnati Downtown/The Phelps. We look forward to conveying your kind words. Apologies about the oversight with your microwave though. We will speak with our team to enhance our attention to detail moving forward. We are confident your next visit will be perfect all around!

10/10 Excellent

Travis

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

8/10 Good

Dwight

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was very nice with European healthy options. The hotel restaurant had a Mediterranean chicken or salmon dinner that was fantastic! The cook even came out to ask how we liked it. It was very tasteful! The only problem was the high $40/day cost of valet parking PLUS tips. They did not recommend parking on the street because we would inconveniently need to go out and feed the meter. There is a garage down the street that is much less costly, but it's a walk to/from the hotel. Bring body lotion! You get only one tiny tube of body lotion! I was embarrassed to have to go down to guest services to ask for more. There was some construction noise in the AM, but that is understandable. No swimming pool!
Stayed 3 nights in Dec 2023
Response from HotelMgmt on 27 Dec 2023
Thank you for sharing your experience, Dwight. We're pleased to hear that you enjoyed the complimentary breakfast and the Mediterranean dishes at our hotel restaurant, along with the attentive service from our cook. We understand your concerns regarding the valet parking fee and appreciate your feedback on this matter. We regret any inconvenience caused by the limited body lotion supply and construction noise. Your comments are valuable as we continuously strive to improve our guest experience. We hope to welcome you back to Residence Inn Cincinnati Downtown/The Phelps for another enjoyable stay.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 26 Dec 2023
Thank you for your five-star rating, Heather! We hope to be your preferred property whenever your travels bring you to the area!

6/10 Okay

Brad

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Hotelmgmt on 26 Dec 2023
It's disappointing to learn that your time with us did not win you over completely, Brad. We hope you'll give us the chance to impress you on a future visit.

10/10 Excellent

Teresa, Greenup

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous, very clean, and wonderful staff. City views were beautiful. First time staying we will definitely stay again.
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 27 Dec 2023
Teresa, we are truly delighted to hear about your recent experience at Residence Inn Cincinnati Downtown/The Phelps. Your kind words warm our hearts, and we're thrilled to know that you found our property to be gorgeous, sparkling clean, and our team to be wonderful. The city views certainly offer a beautiful backdrop, and we're honored that you had such a positive first-time stay with us. We look forward to the pleasure of welcoming you back for more memorable visits in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service
We loved the location to downtown and events there. We had a broken grounded plug in the bathroom though, which we forgot to mention to the staff. Room 310
Stayed 1 night in Dec 2023
Response from HotelMgmt on 18 Dec 2023
Rebecca, we love that our location was terrific for your travel needs. Thank you for letting us know about that plug and we apologize for the oversight. We will have this resolved immediately. We hope you will be back soon so we can impress you even more!

10/10 Excellent

Todd

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from HotelMgmt on 14 Dec 2023
We never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future, Todd!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
area was under construction
Response from HotelMgmt on 14 Dec 2023
Mark, we are grateful for your five stars but apologize if the nearby construction caused you any trouble. We hope it will be complete soon and that we can impress you even further the next time you are in town!

8/10 Good

Amberly

Stayed 1 night in Dec 2023
Response from Hotelmgmt on 5 Dec 2023
We appreciate your positive rating and hope to see you again soon for another great stay!

8/10 Good

Jeremy

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good location, walkable to Heritage and GABP.
Excellent location, friendly staff, comfortable pillows. Downside, wore furniture, unknown stains and sour milk at breakfast.
Stayed 1 night in Nov 2023
Response from HotelMgmt on 21 Nov 2023
Thank you for taking the time to review your stay, Jeremy. It's great to hear that you found our location excellent and within convenient walking distance to local attractions. We're also pleased that the warmth of our team and the comfort of our accommodations contributed positively to your experience. However, we're concerned about the issues you mentioned regarding the worn furniture, unknown stains, and the condition of the breakfast milk. Please accept our sincerest apologies for these aspects of your stay not meeting our usual high standards. We have taken note of your feedback and will address these areas immediately to ensure they are rectified. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience in the future.

10/10 Excellent

Kwame

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotelmgmt on 18 Nov 2023
Receiving your top score means a lot to us, Kwame! Thank you and we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay. The staff was fantastic.
Stayed 2 nights in Nov 2023
Response from HotelMgmt on 14 Nov 2023
Thank you for your positive feedback! It's wonderful to hear that you had a great stay with us at Residence Inn by Marriott Cincinnati Downtown/The Phelps. We're especially pleased that our team made such a fantastic impression on you. We strive to provide exceptional service and a memorable experience, and knowing that we've achieved this is truly gratifying. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotelmgmt on 12 Nov 2023
Earning five stars from you has made our day, Anita! Thank you and it will be our pleasure to welcome you back.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Hotelmgmt on 11 Nov 2023
Your high rating made us smile and we look forward to welcoming you back through our doors should your travels return you to our area!

8/10 Good

lucas

Stayed 2 nights in Nov 2023
Response from Hotelmgmt on 11 Nov 2023
Your star rating is greatly appreciated, Lucas, and it will be our pleasure to welcome you back!

10/10 Excellent

Paul S.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction going on but that cannot be helped The hotel was very nice.
Stayed 1 night in Oct 2023
Response from HotelMgmt on 3 Nov 2023
Paul, we appreciate your understanding regarding the construction and are glad to know that you found our hotel to be very nice despite the ongoing developments. We strive to maintain a comfortable and pleasing environment for our guests even when we are making improvements. Thank you for your patience and for taking the time to acknowledge the quality of our hotel. We look forward to the pleasure of hosting you again, hopefully in an even more refined setting once our enhancements are complete.

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 4 Nov 2023
Sarah, it's exciting to learn that you had a great stay! Please revisit soon!

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel itself, and staff was very sweet and accommodating. My only complaint was parking. Valet service was available, however our reason for staying left us with the possibility of needing to leave to get to our kid in case of emergency (Any other time we would have utilized the valet service). We were told free off street parking was around, and if all else failed we could park in the parking garage… but we were unsure of where it was.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 30 Oct 2023
Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you enjoyed our property overall and found our team warm and welcoming. However, we deeply regret the confusion and inconvenience surrounding the parking situation. We understand how crucial it is, especially when there's a possibility of an emergency. We apologize for any lack of clarity. We'll ensure clearer communication in the future so our guests are well-informed and feel at ease during their stay. We truly appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for an even more seamless experience in the future.

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great first-time stay!
First time stay here after multiple trips to Cincinnati; received with professional caring and pleasantry by Karen at the front desk. She continued to be helpful with several things. Karen made my stay here outstanding and I will definitely be back.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 28 Oct 2023
Thank you for choosing to stay with us during your recent trip to Cincinnati! We're elated to hear that Karen made such a significant positive impact on your first experience with us at Residence Inn by Marriott Cincinnati Downtown/The Phelps. Her dedication to offering warm and professional service is truly commendable, and we're glad she was there to assist you throughout your stay. Your kind words mean a lot, and we will certainly share them. We look forward to welcoming you back to Residence Inn by Marriott Cincinnati Downtown/The Phelps!

6/10 Okay

Archana

Business traveller
Unfortunately, I did not have a good experience and wouldn’t stay here again.
Stayed 4 nights in Oct 2023
Response from Hotelmgmt on 28 Oct 2023
We deeply regret to hear that your stay did not meet your expectations. We are committed to providing the best experience for our guests, and it saddens us when we fall short. We would truly appreciate further feedback on what aspects of your stay were unsatisfactory, so we can address them and ensure they are improved for future guests. Your feedback is invaluable to us, and we hope you'll consider giving us another opportunity to serve you better soon.

8/10 Good

Denis

Stayed 1 night in Oct 2023
Response from HotelMgmt on 26 Oct 2023
Thank you for rating us so highly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.