Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
64% of guests recommend
3.0 Room cleanliness
2.9 Service & staff
2.9 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Closest we could find at a reasonable rate.

Posted 18-May-2015
Pros: I didn't except for one woman who was stocking the breakfast buffet as we turned and left. She was very friendly and honest about the selections.
Cons: Not enough characters to mention the list of required improvements.
Location: Not applicable we were moving on.
Price was no excuse, I will pay a lot more to avoid this type of situation in the future. Check in was agonizingly slow and I was the only one checking in. Hotel in dire need of overhaul. Room not clean and had a bad odor - locker room bad. Amenities, what they had were sorely lacking. Don't even think of the complimentary continental breakfast, nothing there and cheap Kroger paper plates to use. People sampling the cream cheese from the knife, ahhhh gross. Again, I guess I got what I paid for. Be warned, lots of folks just hanging out in the lobby and hallways - very sketchy.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Evansville, IN

New Years Eve package with coco keys

Posted 02-Feb-2015
Pros: The staff was very helpful. The breakfast that went with the room was good.
Cons: Have better food for New Years Eve.
Location: There were stores and a mall near by.
Staff was very friendly helpful. We got the New Years Eve package with Coco Keys. The buffet provided for New Years Eve was terrible. The menu was not the same as advertised. The kids loved Coco Keys. The game room and all of the entertainment was good. My advise if you want good food on New Years Ever, order in or go out.
4 out of 5
Recommended
for Families
by CHANELLE

This traveller left a rating score only Posted 19-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by Ataulfrom Dayton

great hotel, great rate

Posted 19-Nov-2014 on Hotels.com
it was a very nice place, I'll certainly be back.
4 out of 5
Recommended
for Families
by joshuafrom poplargrove illinois

good hotel

Posted 31-Oct-2014 on Hotels.com
I was a little sceptical about the hotel because all the reviews were bad ones. The staff went out of there way to join the two rooms together. The rooms looked nice and clean. Overall the staff and hotel was nice and clean. Only complaint I have is the eggs for the breakfast bar. The tasted very creamy. Almost like a paste.
2 out of 5
by A verified traveller

Nice Hotel....for a sauna

Posted 27-Oct-2014
The staff was really nice. Location was great too. The room looked nice. From the website you see this amazing looking four star hotel with a bar downstairs and indoor water park for an AMAZING price! This has to be too good to be true. Well it was. The room did look nice, however, IT WAS SOOO HOT! It is the end of October and the room was 79 degrees!!!!!! We put on the air when we first got there and came back about 5 hours later and it was 77degrees! I didn't get any cooler than that all night. At 3:30am i couldn't sleep because it was so hot that i went downstairs to ask if there was anything i could do to help cool the room down and the front desk told me that the air conditioners in the rooms are old and needed to be replaced. They said they couldn't do anything to help me. I then went to take a COLD shower because of the heat and i realized that the knob to turn the water on was broken and just placed on their to look like it worked. So i had to take the knob off and twist the water on myself. Lets just say, their nice room looks nice, but really needs some repairs. Also, the bar wasn't open at 11pm on a Saturday night, but was open at 2pm earlier that day. If i'm going to drink i would prefer to do it at 11pm instead of during the afternoon.....thank you very much..... i was not satisfied with the price i paid for the quality of the room and experience that i received.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom OH

Anniversary weekend!

Posted 26-Oct-2014
Pros: The staff was very friendly, and the newly renovated rooms look nice.
Cons: Bathroom is very small.
Location: You are not far from the mall and other shopping.
Hotel was recently reopened, they need to tweek a few things but overall it was great! The staff was very friendly and caring. We had a great time!
2 out of 5
by A verified travellerfrom Indiana

Not the same place

Posted 26-Oct-2014
We stayed at this hotel several years ago, it was very good, nice, clean. And we loved the water park We came back last weekend, it was very disappointed. Not so clean, feel old and not very good condition anymore. The site said they had room service, and they didn't have any. Neither the water park :( We were supposed to stay for three nights, after one night we decided to change hotels.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

Not the best but directly across from the Center

Posted 21-Oct-2014 on Hotels.com
Side entrance doors close to elevators locked, nice enough gal at front desk but could not understand her English, Friday morning..breakfast not started at 7 a.m., front desk very hard to contact...called for coffee packets and toilet paper (of all things) said they didn't have anyone to bring to room, remote control missing from room upon arrival. The good part....it is directly across the street from the Convention Center if you can tolerate the inconviences.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Homer Glen

Close to Cincinnati fairgrounds.

Posted 21-Oct-2014
Facility great but heater only worked for 2 hours after repair staff serviced it. They were not available after Midnight, so the night was very cold and uncomfortable.