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Reviews of Embassy Suites by Hilton Cincinnati Northeast Blue Ash

3.5 out of 5
Embassy Suites by Hilton Cincinnati Northeast Blue Ash
4554 Lake Forest Drive, Cincinnati, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 451 out of 1001 reviews" "
Rating 8 - Good. 283 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ben

Stayed 1 night in Apr 2024

10/10 Excellent

Diallo, Columbus

Stayed 1 night in Apr 2024
Response from mcg on 13 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service. We hope you to see you again soon in the future.

8/10 Good

LaToya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to Kenwood Towne Mall and Queen City
Stayed 2 nights in Apr 2024
Response from mcg on 13 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us soon again in the future.

10/10 Excellent

Desiree Danielle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from mcg on 13 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us soon again in the future.

6/10 Okay

Grace

Travelled with family and small children
Liked: Staff & service
slow to no wifi connection at all.
Stayed 2 nights in Mar 2024

8/10 Good

Samuel, Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from mcg on 13 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us soon again in the future.

2/10 Terrible

Zach

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very loud construction going on inside the building well after 5pm. Stairs had nasty disgusting tape holding carpet down, well a piss poor attempt at a repair and also a major trip hazard. Elevators broken just all around a bad experience and stairways and hallways are nasty.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Business traveller
Liked: Amenities
Nothing
Stayed 1 night in Mar 2024
Response from mcg on 13 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us soon again in the future.

10/10 Excellent

Candy

Travelled with family
Liked: Amenities, property conditions & facilities
This is a cool property where all the rooms are interior and facing all facing an open concept lobby square. Breakfast was nice. Staff were wonderful!
Stayed 1 night in Mar 2024
Response from mcg on 13 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us soon again in the future.

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, friendly and inviting. The room was superb.
Stayed 1 night in Mar 2024
Response from mcg on 13 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us soon again in the future.

6/10 Okay

Emma

Travelled with family, Business traveller
Liked: Staff & service, amenities
The staff was great but the property itself was tired and grubby and SUPER NOISY. Hoards of unsupervised children were running the halls. Slamming the stair doors and messing with the one elevator that was working. The other elevator was out of service. The room we initially got had no door on the bedroom and that was the main reason I booked the place. The lady at the desk was really nice and very accommodating and moved us to another room. The door has been removed as it was broken. The place could do with a good deep clean and some updating. Bravo to the staff though for suffering the feral children though, they have more patience than I.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service
Loved breakfast. All the staff for breakfast were beyond exceptional
Stayed 2 nights in Mar 2024
Response from mcg on 13 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us soon again in the future.

8/10 Good

ranata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator down the entire stay. Rooms are ready for an upgrade
Stayed 2 nights in Feb 2024
Response from mcg on 13 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us soon again in the future and to your pleasure and ours we do have renovations on the way and have already begun with a wifi upgrade.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
I love the bed. It was so soft and confortable
Stayed 1 night in Feb 2024
Response from mcg on 13 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us soon again in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from mcg on 13 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us soon again in the future.

4/10 Poor

Faith

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed at many Embassy Suites and always liked them. This is by far the worst we have seen and will make me question staying at another. It needs major updating and repair. Broken elevator, dirty stairways, toilet ran constantly, shower drains clogged, peeling paint and just not clean. Window leaked terribly. The “manager’s reception” was stale chips, pretzels and salsa. The atrium near the bar was very gross and not cleaned during our several day stay. The only positive about breakfast was they did have omelets but only one person working and very slow. The rest of breakfast was average at best.
Stayed 2 nights in Feb 2024
Response from MCG on 26 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service.We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024
Response from mcg on 13 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us soon again in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from MCG on 17 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Dec 2023
Response from MCG on 17 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

4/10 Poor

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MCG on 17 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

10/10 Excellent

Peter

Stayed 1 night in Jan 2024
Response from MCG on 17 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from MCG on 17 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Very good, needs updating.
Good hotel with very good rates for Christmas travel, but in need of renovations.
Stayed 3 nights in Dec 2023
Response from MCG on 17 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

10/10 Excellent

Phoeba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel! Staff was exceptional. Extremley friendly and helpful. Will definitely make another trip here! Breakfast is above and beyond what I expected. They offer two free adult drinks with your stay and free soda.
Stayed 1 night in Dec 2023
Response from MCG on 17 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023
Response from MCG on 17 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

4/10 Poor

Jesus, Chattanooga

Travelled with family
Disliked: Staff & service
Stay overall was fine, I had to wait awhile to be helped then, room number wasn’t written on the cards envelope then I had to come back and get a the room number. Not impressed with the service
Stayed 1 night in Dec 2023
Response from MCG on 17 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton customer you are among our most valued guests. We strive to provide gracious, engaging and caring service,and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Caleb

Liked: Cleanliness, property conditions & facilities
Response from MCG on 17 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean. Good breakfast.
Stayed 2 nights in Dec 2023

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Toni

Stayed 1 night in Dec 2023

6/10 Okay

Sheryl

Liked: Amenities
Disliked: Cleanliness, staff & service
Stayed 10 nights in Nov 2023

6/10 Okay

Alexander

Travelled with family and small children
Disliked: Cleanliness
The staff was pleasant but it just seemed like the standard was for things to be handled only if a customer brought it up for attention.
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from MCG on 17 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very pleased that you enjoyed your recent stay. We will take your comments under consideration and share with the staff as we continually work to improve our guest experience. We look forward to you staying with us again in the future.

6/10 Okay

Karin

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness
This hotel was convenient in its location but the facilities are a bit worn down. This is a dog-friendly hotel and we brought our small dog here over the thanksgiving week. We assume the room we got was one frequented by dogs as the carpet was a bit frayed and the couches stained. We didn’t mind this too much but the bathroom smelled of mold and the walls and corners were a bit dirty. I wanted to spray down the tiles with bleach just because you could see the mold growing in the grout.The microwave was missing its middle glass dish, the fridge was a bit dirty. The gym was great and clean. The pool had a slight cloudiness to it and was used by several families throughout our stay. We were given fresh towels every day but the beds were never made which might be the norm? Overall, this was generally an OK place to stay and we may come back as it was convenient to our family’s home.
Stayed 5 nights in Nov 2023
Response from MCG on 25 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the futur

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Nancy

Disliked: Amenities, property conditions & facilities
Sofa, bed were in terrible condition. Noise from both sides kept me up. Lobby dark and dingy. Staffs children/grandchildren behind check in counter or using computer space that’s for the guest. Entirely too expensive for the condition of hotel, room/ amenities…there is a lot of competition in the area, better step up your game
Stayed 1 night in Nov 2023
Response from MCG on 22 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Matthew, HELENA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wide open spaces.
Stayed 1 night in Nov 2023

10/10 Excellent

Thalia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely disappointed with this hotel. My original room was dirty with hair along the edges of the bathroom floor as it hadn’t been cleaned. Once we were switched over to another room the couch was sinking in, the carpet had stains all over, the sink was clogging same goes for the shower and the faucet for the shower was just hanging on.
Stayed 2 nights in Nov 2023

10/10 Excellent

Millie

Stayed 1 night in Nov 2023

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , Staff are very friendly ! Breakfast omelets were amazing. I will be back again!!!
Stayed 2 nights in Oct 2023
Response from MCG on 30 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking and that we were able to provide the level of service we aim for. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 1 night in Oct 2023
Response from MCG on 30 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking and that we were able to provide the level of service we aim for. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

6/10 Okay

Taylor

Travelled with partner
Liked: Staff & service
Was traveling and traffic was at a standstill a few times during my travel, I called the property to let them know as I was afraid I wouldn’t make it there in time before the cut off check in time which is midnight, I was basically told by a man, well that’s the cut off, try to get here before 12am. We finally get to the property, check in was very smooth, the lady at the front was very nice, we get into the room and my fiancé and I said at the same time, “you sure this is a Hilton property”. The room had older furniture type, carpets were filthy in the living/dining area and the smell of pet urine was UNBEARABLE! I called down to the front desk and they switched our room, which I was thankful for. The next room was better however still outdated furniture and dirty black spots all over the carpet.
Stayed 2 nights in Oct 2023
Response from MCG on 21 Oct 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

4/10 Poor

Raina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of money! Stay literally anywhere else
Honestly was hoping the stay here would be a lot better since the hotel seems nice and cute. However our suite room was not as clean and comfortable as hoped. A dog barking for 30 min at 8 am woke me and kept me up (after not hardly sleeping) and guest services had no solution. This has happened before else where and the hotel offered to switch our rooms and was apologetic but that wasn’t the case here :/ also There’s a huge dried blood stain on the comforter, I call guest services, explaining the situation, only for the employee to cut me off in the middle of speaking, and give me no apology.. he did however bring me a new clean one and apologized after I mentioned it, said he was the only employee in the whole hotel for the night. I felt bad for him. We just all feel bad. Bad call on the hotel considering he said a bunch of other rooms were needing things too. The door to our balcony is also jank, basically off the track, had to move it in a particularly way to get it to open. This was just an expensive highly rated hotel and did not meet the expectations unfortunately
Stayed 2 nights in Oct 2023
Response from MCG on 17 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,Michael GalesFront Office MangerEmbassy Suite Cincinnati/Blue Ash

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel wasn’t dirty but it needs a serious overhaul. I don’t when it was last renovated but it definitely needs one. My family came yearly if not more often 10 years ago and it looks like it hasn’t been renovated during that time.
Stayed 2 nights in Oct 2023

8/10 Good

Joyce

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from MCG on 17 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your recent stay with Embassy Suites Cincinnati/Blue Ash to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

6/10 Okay

Alexis

Travelled with family
Liked: Staff & service
The bathroom had a moldy smell, the room was spacious, we felt safe, front desk staff was friendly.
Stayed 2 nights in Oct 2023
Response from MCG on 17 Oct 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.Sincerely,Michael GalesFront Office MangerEmbassy Suite Cincinnati/Blue Ash

10/10 Excellent

George

Stayed 1 night in Oct 2023

4/10 Poor

AZANIA

Travelled with family
Disliked: Cleanliness, amenities
The room they gave us had so done already staying in it . Disappointed in cleanliness.
Stayed 1 night in Oct 2023

4/10 Poor

Allison

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed at many Hiltons and this was not my favorite. It didn’t help that I must of went on a soccer weekend so it was filled with sneezing kids (nothing against kids, I was just hoping for a relaxing getaway). The entire hotel was very outdated and honestly just not that clean. The elevators were quite slow so at times took the stairs and they were filled with crumbs, stains and an odd smell. Hotel smelled of smoke. On the last night the fire alarm battery died in our room but they did quickly change it. Stains all over couch and carpet, holes in sheets, balcony overlooked parking lot and was covered in cobwebs and dust so didn’t even use it. Pool was small and had a strange smell to it, was empty when we went in but constantly had kids running by to check on it. Also got locked in the pool and had to kick the door open. I will not be returning.
Stayed 3 nights in Oct 2023
Response from MCG on 17 Oct 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.Sincerely,Michael GalesFront Office MangerEmbassy Suite Cincinnati/Blue Ash