Ratings based on 125 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
60% of guests recommend
3.1 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveller from G

In need of customer service

Posted 17-Aug-2014
This place could be a great family vacation spot but the cost does not match the room or service. Waiting over 30 minutes at the front desk for towels to go to water park while we watched staff call to order pizza. Having to call 3 times for extra blanket in a 2 and 1/2 time frame. Then breakfast in the morning with creamer the was curdled then not having any more or even milk on a Friday morning. When we arrived on Wednesday we could understand how empty this place was but by Friday we understood completely. Work on you customer service and this place could be great
2 out of 5
by A verified traveller from southeast florida

Unacceptable service for a 3 star hotel

Posted 14-Aug-2014
Elevator not working properly. Unclean Dishes on table front of elevator. Trash in hallway outside room. Bed mattress not comfortable. Reservation issues with third party agent
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, clean.

Posted 29-Jul-2014
Not sure what all the bad reviews are about. We had 3 rooms total and all of them were great. Check in was a little slow, but not terrible. One room was missing a shower curtain, but it was replaced. Staff was friendly.
3 out of 5
Recommended
for Everyone
by A verified traveller from Kentucky

Disappointed

Posted 24-Jul-2014
Room was worn with Damaged furniture and stained carpet and bedding. Pools were out of order and water park was not open. It was one of the cheaper hotels that looked and sounded nice on the internet but I was disappointed when I arrived.
1 out of 5
by A verified traveller from Zanesville Oh

Old run down motel

Posted 19-Jul-2014
Very outdated only 1 out of 3 elevators working. Motel very run down looking Want to charge for what at most motels is a complimentary breakfast .Staff was very pleasant. Definitely not even close to a 3.5 star motel .Would not recommend to anybody
2 out of 5
by A verified traveller from ON

Cover up

Posted 19-Jul-2014
This hotel has undergone renos but it's mostly a cover up. An aging hotel and I'm disappointed with the price I paid to stay there.
1 out of 5
by A verified traveller

RUN AWAY!!!

Posted 18-Jul-2014
The building is crumbling, and the parking lot is filled with overgrown weeds. Please note: I did not pay and stay because I was told my CONFIRMED reservation had been cancelled. After overselling the rooms, General Manager Albert Bashir decided to put Expedia customers out on the street. I was appalled that the staff cancelled a confirmed reservation; however, I was even more shocked by the condition of the property. THIS HOTEL IS 1 STAR AT BEST!
2 out of 5
by A verified traveller from Minnesota

Dingy on the inside!

Posted 15-Jul-2014
Pros: Not much.
Cons: Cleanliness, functionality of elevators and ventilation system.
Location: Not sure.
Although the hotel looks chic on the outside, it is quite run down & dirty on the inside. Of three elevators, only one was in working order meaning we were forced to use the stairs with heavy bags. Our room was not clean, had not been vacuumed, and there was not enough linen for the number of registered guests. The crowning blow was that the AC was "locked" into position and was not at all adjustable so the room was extremely hot and stuffy despite a loud and laboring fan. None of us got any sleep that night! This is not a hotel we would recommend.
2 out of 5
by A verified traveller

Not a grand experience.

Posted 14-Jul-2014
Arrived at the hotel pretty late in the evening so we didn't visit the water park area at first. We awoke early enough to go enjoy the water park to find it closed until 10am and checkout was 11am. We thought we had about an hour to play to find out that our package DID NOT INCLUDE THE WATER PARK!! EXPEDIA DID NOT CORRECTLY ADVERTISE THE PACKAGE!! BEWARE WHEN YOU PURCHASE! Also, the rooms were nicely decorated, however, the room was not well kept. Our shower head would not move at a and the floor got soaked while showering (ducking into the corner) so the water would actually hit you. I would not recommend this place to anyone. Waste of money and time.
2 out of 5
by A verified traveller

Disappointed

Posted 14-Jul-2014
Rooms not ready on time, 1 out of 3 elevators worked. Floors not vacuumed. Not enough towels for 4 people. Some staff very rude. This is the first time Expedia let us down. This was rated as 3 and half stars, no way.