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Reviews of Heritage Christchurch

4.5 out of 5
Heritage Christchurch
28 - 30 Cathedral Square, Christchurch

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 47 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Azad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great hotel and staff, close to transport and eating places. Will definitely stay here again when in Christchurch.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Azad, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay and found the location and staff great. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

10/10 Excellent

Rebecca

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Rebecca, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

8/10 Good

Manchen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Manchen, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

8/10 Good

Mark, Melb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Mike, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical building in a great location. Would definitely recommend.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Mike, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you found the location great, and Old Government Building that houses Heritage Christchurch beautiful. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

8/10 Good

Steph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous lication with a traditional suite. Well equipped and great size. Furnishings are a bit tired but we loved our stay
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 7 Apr 2024
Dear Steph, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay and found location great, and Suites well appointed. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location and layout. Good service from front desk, including the parking. Would have been nice to have a hand towel in the kitchen. Also did not vacuum behind the bathroom door during our stay. We would stay there again.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear John, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay and found location excellent, and service good. We do provide tea towels for kitchen but will make sure this is double checked to be in the kitchen cupboard by our Housekeeping team. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

10/10 Excellent

Christopher, Komoka

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Christopher, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are happy to hear you found our staff nice. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

10/10 Excellent

Jeffery

Travelled with family, Travelled with partner
Such a grand hotel, beautiful in it’s history and architecture.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 4 Mar 2024
Dear Jeffery, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are happy to hear you found the Old Government Building that houses Heritage Christchurch beautiful. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Heritage Christchurch! It exceeded expectations, with the spacious suite and beautiful historic building. Valet parking was super easy right outside, staff were lovely and the location was really handy - just five minutes or so to great dining options. We plan to be back!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 25 Feb 2024
Dear B anca, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are happy to hear you found our Suites spacious, staff lovely and location convenient. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

10/10 Excellent

Kristi

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Mar 2024
Dear Kristi, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and quaint old hotel with good in room amenities. Great location. Pulling up to check in is a bit tricky by car. Better directions on website by hotel might be helpful.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Carrie, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are happy to hear you found our Suites well appointed, and location great. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional and beautiful property! The staff went out of their way to help with baggage and answer questions.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Feb 2024
Dear Frank, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are happy to hear you found our staff very helpful. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 18 Dec 2023
Dear Forrest, Thank you for taking the time to place feedback on Hotels.com subsequent to your recent stay. We are delighted that you enjoyed your stay. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Simon

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Peter, Thank you for taking the time to place feedback on Hotels.com subsequent to your recent stay. We are delighted that you enjoyed your stay. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Simon

6/10 Okay

Anya

Travelled with family
Less than my expectations
Stayed 4 nights in Sep 2023
Response from Hotel Manager on 28 Nov 2023
Dear Anya, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are sorry to hear that we did not meet your expectations; please do not hesitate to contact us directly to let us know what areas require improvement so we could ensure all of our guests enjoy their stay. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Brian Alexander

10/10 Excellent

Johanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff was amazing. Restaurant staff was not as accommodating when asked for a side of butter-they said kitchen does not do that and said no.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 22 Nov 2023
Dear Johanna, Thank you for taking the time to place feedback on Hotels.com subsequent to your recent stay. We are delighted that you enjoyed your stay. and found our staff amazing. We are sorry to hear of your experience with OGB Bar staff; the Restaurant has a separate proprietor, and we will make sure to pass your feedback to him. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Bryan

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location.
Easy to access Great suite accommodated 4 very easily, with lounge and kitchen and 2 bedrooms. Very grand old building.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Dear Pamela, Thank you for taking the time to place feedback on Hotels.com subsequent to your recent stay. We are delighted that you found the Suites great! Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Simon

6/10 Okay

Myles

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Poor service
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Dear Myles, Thank you for taking the time to place feedback on Expedia; we are sorry you found our customer services not meeting your expectations despite having been offered assistance, in this particular instance, with luggage, but do hope that we will be able to meet or exceed his expectations in future. Please do not hesitate to contact us directly if you have any concerns with the level of service you were provided with, and we will make sure to follow up on it immediately. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Bryan Alexander.

8/10 Good

Jocelyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a definite vintage feel to it, with retro styled furniture in an old government building. The location is excellent, right across the street from shops and the ticket office for tours. The room was actually a 2 bedroom 2 floor apartment with a full kitchen, seating area, dining area and laundry machines. Note though, as an older building it is not wheelchair accessible; no ramps, just stairs (there is a lift once you get inside, but you have to get up the stairs to get in). Would be a great place to stay for a family or group travelling together.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 15 Nov 2023
Dear Jocelyne, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. It is wonderful to know that you found Suites well appointed, and location excellent. We do have ramp access into the building, on the side of the building, please do not hesitate to ask our friendly Reception team if you require to use a ramp; however all our Suites do have stairs in them. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

10/10 Excellent

Mark

Business traveller
A great place to stay
A great place to stay
Stayed 1 night in Oct 2023
Response from Hotel Manager on 29 Oct 2023
Dear Mark, Thank you for taking the time to place feedback on Hotels.com subsequent to your recent stay. We are delighted that you enjoyed your stay. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Simon

6/10 Okay

Julie

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so great
Very, very tired rooms. Bed sags in middle, pubic hairs and other debris in bathroom. Lounge was filthy and stained and so uncomfortable. So much construction and road works around the property.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 26 Oct 2023
Dear Julie,Thank you for your feedback on Hotels.com. We are very sorry to hear that we failed our own high standards of cleanliness, and will make sure to follow up on the state of your Suite. We sincerely apologize, and do hope to welcome you to the Hotel in future. Kind Regards, Simon

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful character Property situated in a good location
Stayed 1 night in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Kevin, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted you found rooms comfortable and spacious. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Simon La Broome

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel and location but under renovations so no breakfast on site and construction outside was annoying
Stayed 4 nights in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Kevin, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. It is great to know that you found the location great. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Adrian Khoo

10/10 Excellent

Kazi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, nice and convenient location.. real heritage building.. We liked it so much. Will stay again if come back to Christchurch.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 18 Sept 2023
Dear Kazi, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay, and found the location convenient. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Adrian Khoo

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, handy to the river precinct. Beautiful old building. Suite was huge and beds comfortable. Staff friendly and helpful.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 28 Aug 2023
Dear Paul, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are delighted that you enjoyed your stay, and found Suites spacious, bed comfortable, and location handy. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Bianca Hay

10/10 Excellent

PETER

Stayed 4 nights in Aug 2023
Response from Hotel Manager on 17 Sept 2023
Dear Peter, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Adrian Khoo

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on 30 Jul 2023
Dear Joan, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Lorraine

8/10 Good

kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a peaceful sanctuary
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 27 Jul 2023
Dear Kate, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay, and found location central. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Lorraine

8/10 Good

Pattie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hugely spacious, well appointed and well located luxury suites. Great value for money. We will definitely book and stay again. Ps We loved all the heritage of the Heritage Hotel
Stayed 2 nights in Jul 2023
Response from Astrid Mc Gowan on 21 Jul 2023
Dear Pattie, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are delighted that you enjoyed your stay, and found our Suites spacious and well appointed. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

10/10 Excellent

Blair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
loved the old sytle architecture, large room with upstairs bedrooms.
Stayed 1 night in Jul 2023
Response from Astrid Mc Gowan on 13 Jul 2023
Dear Blair, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are delighted that you enjoyed your stay, and found Suites spacious. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place nice and central in historic building. An additional sofa in the living area would be a useful addition.
Stayed 2 nights in Jul 2023
Response from Astrid Mc Gowan on 16 Jul 2023
Dear Mark, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay, and found location central. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a family of 4, heaps of space, warm and quiet. Loads of character and very close to everything. Staff were all super friendly and helpful.
Stayed 3 nights in Jul 2023
Response from Astrid Mc Gowan on 10 Jul 2023
Dear Tracey, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay, and found Suites spacious, and staff friendly and helpful. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again. I confused the woman at reception by asking to make sure I had a Queen bed (she saw this as a "downgrade") – not, as I like to call them, a “fake King”. This is where they push two singles together and put something over the top. This may be fine for two people but it’s somewhat irritating for the solo traveller who likes to sleep in the middle… My other request was for a quiet room – which I know is a bit of an ask in the centre of the city. Worked out pretty well. I love the loft bedroom/bathroom layout – as it means “elephants” (usually children) in the room above stop thumping directly overhead once they go up to bed themselves. Do put the heating on even when you aren’t there – because it will make a big difference in overall comfort (took me a while to figure that out - I was trying to save power). The hot water was great and there was adjustable pressure for the shower as w3ell as plenty for the bath. Bed was comfy – and a tv up there as well. I even made use of some of the kitchen facilities (mainly the fridge and the microwave). Lovely building (I even read the guide provided) and awesome location. Highly recommend.
Stayed 5 nights in Jul 2023
Response from Astrid Mc Gowan on 9 Jul 2023
Dear Dawn, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay, and found Suites comfortable. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

6/10 Okay

ERICA

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Astrid Mc Gowan on 10 Jul 2023
Dear Erica, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

10/10 Excellent

Maritess

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean but being dated or a historical property, it will be hard to say spotless.
Stayed 3 nights in Jun 2023
Response from Astrid Mc Gowan on 18 Jun 2023
Dear Maritess, Thank you for taking the time to place feedback on Hotels.com subsequent to your recent stay. We are delighted that you enjoyed your stay. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

8/10 Good

Trina

Stayed 5 nights in May 2023
Response from Astrid Mc Gowan on 25 Jun 2023
Dear Trina, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay! Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a really nice hotel to stay at however when it comes time to close the curtains for sleep, the street lights reach inside our room so not very dark at all which was hard to get to sleep. Other than that everything else was excellent, thanks.
Stayed 1 night in Jun 2023
Response from Astrid Mc Gowan on 5 Jun 2023
Dear Valerie, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. It is wonderful to know that overall you enjoyed your stay. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

8/10 Good

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very centrally located, easy walk to most attractions. Lots of redevelopment in the area as expected.
Stayed 3 nights in May 2023
Response from Astrid Mc Gowan on 28 May 2023
Dear Vicky, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. It is wonderful to know you found the central location convenient! Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

10/10 Excellent

Mark

Stayed 1 night in May 2023
Response from Astrid Mc Gowan on 24 May 2023
Dear Mark, Thank you for taking the time to place feedback on Hotels.com subsequent to your recent stay. We are delighted that you enjoyed your stay, and found the beds comfortable, location great, and staff helpful! Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

10/10 Excellent

Megan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I LOVED this hotel! The building is beautiful and the room set up is so nice. The bed was coffee and enjoyed the lounge area. I am thankful the staff told me, to lock my door manually, because I would have forgotten. It was a great location and super walkable. The laundry in the suite was an added bonus as well. I can't wait to go back.
Stayed 3 nights in May 2023
Response from Astrid Mc Gowan on 21 May 2023
Dear Megan, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay, and found the beds comfortable, location great, and staff helpful! Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

6/10 Okay

selwyn

Business traveller, Travelled with partner
Liked: Cleanliness
Unfriendly & rude reception on arrival No breakfast options in house
Stayed 1 night in May 2023
Response from Astrid Mc Gowan on 21 May 2023
Dear selwyn, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are sorry to hear you had poor experience with our staff and we will make sure to follow up accordingly. We Unfortunately Heritage Christchurch does not operate a restaurant but we would always be happy to provide you with breakfast options within very short, 1-3 min walking distance. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, its uniqueness and character. Beautiful property, great service.
Stayed 4 nights in Apr 2023
Response from Astrid Mc Gowan on 25 Apr 2023
Dear Michael, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. It is wonderful to know that you enjoyed your stay and found the service great! Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Astrid Mc Gowan on 13 Apr 2023
Dear Barry, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay! Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Astrid Mc Gowan on 12 Mar 2023
Dear Kevin, Thank you for taking the time to place feedback on Hotels.com subsequent to your recent stay. We are delighted that you enjoyed your stay! Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

6/10 Okay

Shalom

Liked: Cleanliness
Stayed 2 nights in Feb 2023
Response from Astrid Mc Gowan on 6 Mar 2023
Dear Shalom, Thank you for taking the time to place feedback on Hotels.com subsequent to your recent stay. We look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

8/10 Good

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room didn't have air conditioning and it was a very hot day
Stayed 1 night in Feb 2023
Response from Astrid Mc Gowan on 7 Feb 2023
Dear Bryce Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. The Old Government Building that houses Heritage Christchurch is a Category one Listed Building and as such we have limitations in regards to the additions we can make to our rooms, and unfortunately this includes air conditioning. Under the room amenities section of our hotel listing on Expedia ‘Ceiling fan’ is clearly noted, there is no mention of air conditioning in any form on Expedia’s website. Our friendly Reception team would always be happy to provide standing fans whenever requested. Kind regards, Astrid Mc Gowan

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Astrid Mc Gowan on 22 Jan 2023
Dear Jun, Thank you for taking the time to place feedback on Hotels.com subsequent to your recent stay. It is wonderful to know that you enjoyed your stay! Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and suites are perfect for a family stay.
Stayed 2 nights in Jan 2023
Response from Astrid Mc Gowan on 22 Jan 2023
Dear Nicola, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are very happy to hear that you enjoyed your stay, and found location great and suites perfect for a family. Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive room which felt like a whole house. It was really great to be able to walk around the city from this central location. As it is heritage there is no air con so we had to rely on a fan when it was warm. Could be a problem if it gets really hot, but maybe that won’t happen in this old stone building. Very impressive staircase and old safes to add to the ambiance. I did not like paying extra for parking, but there was not that much choice in the city.
Stayed 2 nights in Jan 2023
Response from Astrid Mc Gowan on 22 Jan 2023
Dear Martin, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are delighted you found suites spacious, and location central. The Old Government Building that houses Heritage Christchurch is indeed a Category 1 building and is on Historic Places Trust list, therefore limiting us in what we can install in the rooms and that unfortunately included air-conditioning. Our friendly Reception team would always be very happy to provide extra fans in addition to the ceiling fan! Once again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Mc Gowan