All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very friendly people rhe staff was very nice helpful. I will stay again on my next trip or vacation. Thank you 😊
Sabino
Stayed 3 nights in Apr 2024
Response from . on 15 Apr 2024
It was a pleasure serving you, we look forward to seeing you on your next visit.
2/10 Terrible
Manuel
7 Apr 2024
Disliked: Staff & service
Always stay at Quality Inn stayed 2 nights and decided 1more night due to enjoying it. Told receptionist air conditioner was not working or our safe box was never fixed since day one only needed batteries and never fixed it. So receptionist decided to move us to another room when we always have street view and she said for what did we need view when there’s only a pharmacy I tok that unprofessional regardless why I wanted the street view. And pushed us to next shift and next shift told us we didn’t have a choice but to stay in another room. Without view because they were all taken. Just very disappointed never had any issues but felt we didn’t have a choice with receptionist and maintenance never took care of safe box my wife had to carry her belonging with her everywhere!!
Manuel
Stayed 1 night in Apr 2024
Response from . on 15 Apr 2024
We apologize for the inconvenience that occurred. We will work with our staff to be more professional and able to adequately meet your requirements.
I did not like the breakfast it was served in a reception room. It looks like the breakfast area was improvised, not enough tables, not organized, coffee tasted awful and the two employees working there seem very stressed because there was no organization. Very limited food options, not what expected.
MARIA
Stayed 1 night in Mar 2024
Response from . on 15 Apr 2024
An apology, we are working on our breakfast service to provide the best.
Liked that it was accessible to surrounding stores and eating places staff was helpful, however this time around they had complications with the elevators making it hard to get to rooms, many times cards for rooms and elevators didnt work. Another plus was that cleaning crew was funominal excellent staff, not only did they keep up with room survice, the whole building was exceptionally clean.
Saul
Stayed 3 nights in Feb 2024
8/10 Good
Carmen
26 Feb 2024
Carmen
Stayed 5 nights in Feb 2024
Response from MIguel Ordoñez Muñoz on 12 Apr 2024
Estimada CarmenMuchas gracias por tu tiempo y poder compartir tu calificación.Recibe un cordial saludo.
Muy limpio y con muy buena ubicación, puedes ir caminando a muchos lugares y a muchas tiendas, tiene estacionamiento techado y seguro, el personal muy amable
The property is in the heart of downtown where everything is within walking distance. The staff was courteous, the property is very clean and our room was impeccable!
En el primer piso subir una pequeña escalera y levantar las maletas por la escalera, no tiene rampa para maletas o acceso a discapacitados con silla de ruedas
I really loved everything service cleanest and service
Erika M
Stayed 3 nights in Sep 2023
Response from Emmanuel Carmona, Gerente de Ventas. on 6 Oct 2023
Thank you for your stay, we appreciate your comments.
6/10 Okay
Erika, Saginaw
26 Sept 2023
Erika
Stayed 2 nights in Sep 2023
Response from Emmanuel Carmona, Gerente de Ventas. on 16 Oct 2023
Agradecemos su estadía y apreciamos su valoración, nos esforzamos en mejorar día con día en el servicio que brindamos. Espero pueda comentarnos en qué podemos mejorar.
La verdad me gusto mucho quedarme en este hotel. Generalmente me gusta quedarme en el hotel Mirador porque tiene alberca techada para que mi niña se divierta y yo también, pero estaba todo ocupado y la mejor opción fue quedarme aquí y la verdad valió la pena. Muy cómodas camas, muy limpio, práctico tener el restaurante Dega ahí abajo y muchos atractivos ahí alrededor que caminando se llega.
GUILLERMO A
Stayed 2 nights in Sep 2023
Response from Emmanuel Carmona, Gerente de Ventas. on 25 Sept 2023
Agradecemos su estadía y esperamos su visita nuevamente. Nos esforzaremos en mejorar nuestro servicios y alcanzar una calificación 10 de 10, sus comentarios nos ayudarán a mejorar.
Friendly staff. Lots of local shopping. Clean and great working AC
Erika
Stayed 4 nights in Aug 2023
Response from Miguel Ordoñez General Manager on 22 Aug 2023
Estimada ErikaAgradezco el tiempo que tomaste en poder compartir tu experiencia.Recibe un cordial saludo.
6/10 Okay
Maria
Travelled with family
15 Aug 2023
Liked: Staff & service
T
Maria
Stayed 1 night in Aug 2023
Response from Emmanuel Carmona, Gerente de Ventas. on 22 Aug 2023
Lamentamos que su estadía no haya sido completamente satisfactoria, si nos comparte sus comentarios buscaremos mejorar su experiencia en la próxima estadía.
Response from Miguel Ordoñez General Manager on 22 Aug 2023
Hola AlmaPrimero que nada, agradecemos tu tiempo en poder compartir tu experiencia, para nosotros es muy importante ya que nos ayuda en mejorar nuestro servicio.Recibe un cordial saludo.
Poor costumer attention, but the hotel is very well located just behind the Catedral in plaza historica.
They definitely need to improve their costumer attention.
Brenda
Stayed 3 nights in Jul 2023
Response from Gerente de Ventas on 25 Jul 2023
Gracias por tus comentarios Brenda, trabajaremos en reforzar nuestro servicio al cliente. Esperamos tener la oportunidad de servirte nuevamente.
The front desk clerks were very approachable, spoke proper Spanish, professional appearance. Very courtesy and ready to assist you. YOU STEP out the front door and you have everything from vendors, food Starbucks l LOVE IT.
SYLVIA
Stayed 3 nights in Jun 2023
Response from Gerente de Ventas on 25 Jul 2023
Agradecemos la oportunidad de servirte Sylvia. Esperamos contar nuevamente con tu estadía.