Indoor pool

Reviews of La Saguenéenne - Hôtel et Centre de Congrès

3 out of 5
La Saguenéenne - Hôtel et Centre de Congrès
250, rue des Saguenéens, Saguenay, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 441 out of 1009 reviews" "
Rating 8 - Good. 413 out of 1009 reviews" "
Rating 6 - Okay. 97 out of 1009 reviews" "
Rating 4 - Poor. 34 out of 1009 reviews" "
Rating 2 - Terrible. 24 out of 1009 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

veronik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place to stay. Enjoyed the pool and the spa. Rooms would use some upgrades but really well maintained. Staffs were all really good!
Stayed 2 nights in Mar 2024
Response from La Saguenéenne - Hôtel et Centre de Congrès on 20 Mar 2024
Hello,Thank you for sharing your positive feedback!We look forward to welcoming you back,

10/10 Excellent

Larry

Stayed 3 nights in Feb 2024

2/10 Terrible

JP

Disliked: Staff & service, property conditions & facilities
Terrible noisy
Stayed 2 nights in Jan 2024
Response from La Saguenéenne - Hôtel et Centre de Congrès on 23 Feb 2024
Bonjour,Nous sommes désolés de ne pas avoir pu satisfaire vos attentes.Pouvez-vous détailler vos désagréments ?Nous mettons tout en œuvre pour prendre en compte toutes les remarques constructives. En espérant vous accueillir à nouveau,

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La Saguenéenne - Hôtel et Centre de Congrès on 20 Mar 2024
Bonjour,Merci pour votre avis positif!Au plaisir de vous accueillir à nouveau,

10/10 Excellent

Catherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was really nice
Stayed 2 nights in Jan 2024
Response from La Saguenéenne - Hôtel et Centre de Congrès on 23 Feb 2024
Hello,Thank you for sharing your kind opinion!We look forward to welcoming you back,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxe
Stayed 1 night in Dec 2023

8/10 Good

Mélissa

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Kenny

Stayed 1 night in Dec 2023

8/10 Good

Joyce

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Michel

Stayed 3 nights in Nov 2023

8/10 Good

Isabelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons pu profiter du spa ce qui était vraiment bien , chambre propre, personnel sympathique .
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Alexandre

Stayed 1 night in Nov 2023

6/10 Okay

Vantha

Stayed 1 night in Nov 2023

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023

8/10 Good

Gillian

Liked: Cleanliness, staff & service
No-nonse type of property. Great pool for the kids!
Stayed 2 nights in Aug 2023

10/10 Excellent

Pierre

Stayed 1 night in Oct 2023

6/10 Okay

Alexa

Stayed 1 night in Oct 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Stéphane

Travelled with family
Stayed 1 night in Oct 2023

10/10 Excellent

Aaron

Travelled with family
Liked: Amenities, property conditions & facilities
Very nice place and really cozy
Stayed 1 night in Oct 2023

6/10 Okay

Gaby

Liked: Staff & service
Disliked: Property conditions & facilities
OK for a one night stay, but still basic
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff but room could use some refreshing. Good location.
Stayed 1 night in Sep 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 15 Nov 2023
Hello,Thank you for your feedback. Rooms refurbishment is planned very soon!We hope to welcome you again,

10/10 Excellent

Juan, Laval

Travelled with family
Liked: Amenities, property conditions & facilities
Very good
Stayed 1 night in Sep 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 15 Nov 2023
Bonjour,Merci pour votre avis positif!Au plaisir de vous accueillir à nouveau,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Rene

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean . Loved the pool , hot tub and sauna . Would stay there again.
Stayed 2 nights in Sep 2023

6/10 Okay

TANYA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room a little tired
We were given a room located right at the back of the hotel and it felt like a 5mins walk from the elevator, even though the hotel wasn't full but didn't think they needed to spread out the guests that far apart. The pool looked like it was undergoing some renovation but guests were still using it. The room was clean and spacious but old and tired looking. The room had a coffee machine with coffee pods but would have preferred a kettle (to make tea instead). The amenities (shampoo, conditioner and body wash) was great smelling and the shower was great too.
Stayed 2 nights in Aug 2023

6/10 Okay

Alexa

Stayed 1 night in Sep 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Christian

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Shannon Ashlee

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a horrible experience to stay in that hotel. first of all the hotel staff member are so rude , the lady at the front has a very bad attitude named Isabel, I was looking for a support as a tourist and they was so horrible in customer services.Rooms are not sound proof and the noise is everywhere.. The cigarettes smell was all over the room as my neighbour was smoking inside the room. My privacy had been breached with another customer by staff members who were talking about my children disabilities, where I was from, how long I was staying there and that I was a single mom. I even confronted the staff at the front for releasing my personal information to other customers and they denied doing such a thing. NEVER WASTE YIUR MONEY IN THIS HOTEL . It was a truly horrible experience
Stayed 20 nights in Aug 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 11 Oct 2023
Hello,Thank you for your feedback. We are very sorry to hear about your experience, your situation is far from the quality standards we set for our hotel. This makes us all the more keen to ensure that this is resolved and does not happen again.Be assured that your opinion will be taken into account and passed on to relevant departments and staff members.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 11 Oct 2023
Bonjour,Merci pour votre avis positif!Au plaisir de vous accueillir à nouveau,

10/10 Excellent

Ginette

Stayed 2 nights in Aug 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 11 Oct 2023
Bonjour,Merci pour votre avis positif!Au plaisir de vous accueillir à nouveau,

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quality of counter staff
Stayed 2 nights in Jul 2023

10/10 Excellent

XIKUN

Stayed 2 nights in Jul 2023

8/10 Good

France

Stayed 3 nights in Jul 2023

6/10 Okay

Dilip

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
No wifi in the room and no tv?? Kids were not happy with this. Could have been fixed immediately when it’s related to guest services rest was fine
Stayed 1 night in Jul 2023
Response from Caroline Levesque DOSM on 10 Jul 2023
Mr. Dulal, We had effectively a wi-fi problem during your stay that we were sadly unable to fix right away with all the services closed for the confederation week-end. However, the tv provider is not connected to the wifi and there was no problem about this service. We will have a look at the tv in the room you occupied to make sure everything is working properly for our next customers, Thank you very much for sharing your experience with us!Caroline L.

10/10 Excellent

Yatin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very nice and comfortable stay. Very helpful and friendly staff. Very scenic town. Drive to reach here is breathtaking through the mountains. Highly recommend this hotel.

10/10 Excellent

Véronique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Famille de cinq satisfaite de son séjour
Super rapport qualité-prix. Les enfants on adoré la piscine interieure et le spa. Le sauna ne semblait pas fonctionner par contre. Nous savions déjà que la cuisine/restaurant etait fermés à cause des rénovations donc on ne peut pas donner notre avis là-dessus. La chambre était propre, petit hic: pas de ventilation dans la salle de bain. Nous étions sur place pour 5 nuits. Ca a été super facile de changer les draps et serviettes et de vider les poubelles durant notre séjour. Nous y retournerons a coup sûr.
Stayed 4 nights in Jun 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 10 Aug 2023
Bonjour,Merci pour votre avis! Le personnel de notre établissement se fait un plaisir de vous accueillir et de rendre votre séjour inoubliable.Au plaisir de vous accueillir à nouveau,

10/10 Excellent

Louis

Stayed 1 night in Jun 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 10 Aug 2023
Merci pour votre avis! Au plaisir de vous accueillir à nouveau,

6/10 Okay

Amanda

Business traveller
Staff was not friendly. Not very clean place for the price. I wouldn't stay here again for the price.
Stayed 1 night in Jun 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 10 Aug 2023
Hello,Thank you for your feedback. We are sorry to hear about your experience, your situation is far from the quality standards we set for our hotel. This makes us all the more keen to ensure that this is resolved and does not happen again.

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 8 Jun 2023
Bonjour,Merci pour votre avis positif!Au plaisir de vous accueillir à nouveau,

6/10 Okay

Marlene

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 1 Jun 2023
Bonjour,Merci pour votre avis positif!Au plaisir de vous accueillir à nouveau,

6/10 Okay

renee

Travelled with family and small children
Liked: Cleanliness
Even though I reserved and paid for a room for 5 people, the hotel charged me an additional 30 dollars for a cot which was not ready. The hotel staff made it clear that because i had reserved via Expedia they could not provide the cot for free. It is misleading in my opinion to quote a price for 5 people and not provide sleeping arrangement for 5 people. Amenities for 5 people were not ready at our arrival. Had to ask for towels and toilet paper because we were provided with 3 towels and only 1 roll of toilet paper upon arrival. Overall ok but will not be staying there again.
Stayed 2 nights in May 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 1 Jun 2023
Hello,Thank you for your feedback. We are sorry to hear about your experience, your situation is far from the quality standards we set for our hotel. This makes us all the more keen to ensure that this is resolved and does not happen again.The cot is 15+taxes for every client who need one, it applies for everyone, and not juste the Expedia Guests, who are greeted the same way as guests who booked other way. We hope you'll reconsider and hope to see you again to share with you a better experience.

8/10 Good

Rach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 1 Jun 2023
Bonjour,Merci pour votre avis positif!Au plaisir de vous accueillir à nouveau,

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from La Saguenéenne - Hôtel et Centre de Congrès on 24 May 2023
Bonjour,Merci pour votre avis positif!Au plaisir de vous accueillir à nouveau,