“GREAT hotel, great price, great experience -- we will always stay here”
We have stayed here 4 times on two trips to Michigan and will continue to come back. Patrick the front-desk manager is THE MAN. Friendly, helpful, top notch.
He should be promoted to a position teaching others how to deliver outstanding service. Example: after I told him we were heading out to dinner, Patrick set aside a half a plate of fresh-baked chocolate chip cookies for my family for our dessert after we returned. Simple, yes, but who does that for you for less than $500 a night?
By the way, if you like Japanese food, you will LOVE Nobu's restaurant across the street in the strip mall. It looks unassuming, but it's excellent.