Lobby

Reviews of The Westin Chicago Northwest

4 out of 5
The Westin Chicago Northwest
400 Park Blvd, Itasca, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 580 out of 1000 reviews" "
Rating 8 - Good. 217 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 61 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Amanda L

Travelled with family, Travelled with family and small children
People go out and smoke right by the entrance. They were doing construction at the time and it smelled bad in the elevators. We asked for bottled waters to be delivered to our room and we never got them.
Stayed 1 night in Apr 2024

10/10 Excellent

Leslie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Construction
Stayed 1 night in Apr 2024
Response from Yessenia on 17 Apr 2024
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, multiple floors so never overcrowded, very nice rooms. Very quiet also.
Stayed 1 night in Apr 2024
Response from Angelica on 8 Apr 2024
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Mar 2024
Response from Yessenia on 27 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Emma

Travelled with family
It’s old and the rooms are not very clean allot of dust in the room . The staff not so friendly
Stayed 4 nights in Mar 2024
Response from Yessenia on 27 Mar 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Christian

Travelled with partner
Liked: Staff & service, amenities
Definitely a good choice to go with for a nice little getaway.
Stayed 1 night in Feb 2024
Response from Yessenia on 27 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Gustavo, Lockport

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Property needs a make over especially bathrooms. With no ventilation or bathroom fan, a lot of ceiling peel and windows condensation. For such a large hotel, too small of a pool an lack of bathrooms, locker room and what they call a changing room is very unacceptable. Door doesn’t close and is falling apart along with mold on the walls of this room which looks like a make shift from a storage closet. No towels available from the athletic club that owns that area or oversees pool and attendant at desk was not helpful and rude. Very disappointed with this visit.
Stayed 1 night in Feb 2024
Response from Yessenia on 21 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

garib

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay
Stayed 1 night in Feb 2024
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

T

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was dirty when I arrived
Stayed 1 night in Feb 2024
Response from Angelica on 3 Apr 2024
Thank you for taking the time to write us about your recent stay. I am sorry to learn of your less than perfect experience with us, please accept our apologies for any inconveniences encountered with the cleanliness of your room. We value your patronage and hope to welcome you back soon!

6/10 Okay

Jill

Travelled with family
Liked: Cleanliness, staff & service
Decent place - very loud if you are on a lower floor. Food in the restaurant is average at best but having Starbucks on site was great.
Stayed 4 nights in Feb 2024
Response from Yessenia on 21 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Brittany

Stayed 3 nights in Feb 2024
Response from Yessenia on 27 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Monis

Business traveller
Liked: Amenities
This is the first time I have stayed at this hotel and it was a very comfortable stay. I got upgraded to the junior suite and loved the interstate view from my corner room .
Stayed 2 nights in Feb 2024
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Dariia

Liked: Amenities
Nice and clean.
Stayed 1 night in Jan 2024
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Pauline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and spacious. Good food.
Stayed 1 night in Jan 2024
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room minus the bed being made didn’t appear to be clean.
Stayed 1 night in Jan 2024
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Laila

Stayed 2 nights in Jan 2024
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Nicholas, lima

Stayed 2 nights in Jan 2024
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Darnekka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Dec 2023
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

Jennifer

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from George on 5 Jan 2024
JenniferOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Elvis, Sheboygan Falls

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from George on 5 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Brittney

Stayed 1 night in Dec 2023
Response from George on 5 Jan 2024
BrittneyOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

Andrea

Stayed 1 night in Dec 2023
Response from George on 5 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Dayanara

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It makes you feel welcomed and really nice and clean rooms. I like that is pet friendly.
Stayed 1 night in Dec 2023
Response from George on 5 Jan 2024
DayanaraOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

Diane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rip off
Have to pay almost $10 a day for WiFi. Then $20 a person for a really terrible buffet breakfast. There isn’t even a working tv in the workout room. The shower was luke warm. I’ll never stay at another Westin again. They nickel and dime you!
Stayed 1 night in Dec 2023
Response from George on 5 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Raegan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend this hotel.I really enjoyed my stay!!
Stayed 1 night in Dec 2023
Response from George on 5 Jan 2024
RaeganOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Stefani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from George on 5 Jan 2024
StefaniOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Skylyr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from George on 5 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Life my Way

Travelled with partner
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Response from Yessenia on 21 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Camey

Stayed 1 night in Dec 2023
Response from Yessenia on 13 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

Karen

Travelled with family
Stayed 3 nights in Nov 2023
Response from Yessenia on 13 Dec 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Miguel Dario

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Simple rooms. Only soap and toilet paper in the bathroom, no other amenities.
Stayed 1 night in Nov 2023
Response from Yessenia on 13 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Iesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from George on 5 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Patrice paglia

Stayed 1 night in Nov 2023
Response from George on 5 Jan 2024
PatriceOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Pamela

Stayed 3 nights in Oct 2023
Response from Yessenia on 13 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Terry

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great room great front desk clerk
Stayed 1 night in Nov 2023
Response from Yessenia on 21 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Michele

Liked: Cleanliness, room comfort
Disliked: Staff & service
Could be a better overall stay
My husband and I attended a conference. Front desk very efficient and friendly. The hotel rooms need updating. Where the hotel has a problem is with the bartenders at the bar. This the second time we have been treated rudely and unprofessionally by the female and male bartender. They will ignore you and lie about prices and availability of the products. It makes you not want to order a drink.
Stayed 1 night in Nov 2023
Response from Yessenia on 16 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us. Based on your review looks like we have room for improvement we apologize for any inconvenience you may have experienced.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Yessenia on 16 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite properties to have a stay in. I always enjoy staying.
Stayed 1 night in Nov 2023
Response from Angelica on 13 Nov 2023
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

10/10 Excellent

Ali

Travelled with family, Business traveller
Liked: Amenities
Beautiful place
Stayed 1 night in Nov 2023
Response from Angelica on 13 Nov 2023
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

6/10 Okay

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping left a lot to be desired.
Stayed 4 nights in Oct 2023
Response from Yessenia on 5 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

abdul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotal is amazing
Stayed 3 nights in Oct 2023
Response from Yessenia Cornejo on 31 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most– you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Yessenia Cornejo on 31 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most– you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin is great
It’s was nice. Love the Westin. Only thing is lower your price on bottled water. $4 for a 16 Oz is way too much
Stayed 1 night in Oct 2023
Response from Yessenia Cornejo on 31 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most– you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!