I reserved a room for my elderly parents and did not think to ask about a walk-in shower. When I called two days before check-in and asked if anything accessible was available they were upgraded to a large suite with an excellent bathroom for them including a seat in the shower. The staff could not have been nicer. My only complaint is the day time doorman. This man was also in attendance on an earlier stay in the spring. During both visits he never once offered any assistance with luggage, taxi or getting in or out of a vehicle. What most disturbs me is that I had occasion on both visits to watch him chatting with younger women and offering help to younger guests while totally ignoring my parents and even walking away if they were the only ones there. Ugly behavior. We were helped several times by hotel parking staff who I think witnessed his behavior so kudos to them. This is too nice a property to be defined by one bad apple. I hope management will address.
sj from Chicago
Located on Michigan Avenue in the middle of Chicago's Magnificent Mile, this 1920s Italian Renaissance hotel is …More
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