Serves breakfast, lunch and dinner

Reviews of W Chicago - City Center

4 out of 5
W Chicago - City Center
172 W Adams St, Chicago, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 396 out of 1003 reviews" "
Rating 8 - Good. 308 out of 1003 reviews" "
Rating 6 - Okay. 160 out of 1003 reviews" "
Rating 4 - Poor. 82 out of 1003 reviews" "
Rating 2 - Terrible. 57 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rob

Travelled with partner
Liked: Amenities, property conditions & facilities
Beautiful hotel but the room we stayed in had a thermostat was not accurate. I would add that the hotel food prices were very high in the restaurant.
Stayed 2 nights in Mar 2024
Response from Viviana on 22 Mar 2024
Thank you for taking the time to provide your feedback while staying with us. I sincerely apologize for the inconvenience that you encountered with the thermostat in your guestroom and the high food prices in the restaurant. Your concerns are being addressed by our leadership team to ensure these are isolated incidents. It was a pleasure to host you and we appreciate you being our valued guest.

4/10 Poor

Jack

Travelled with group
Disliked: Amenities, property conditions & facilities
We booked the room for 3 people, when we arrived there was only one bed and no option for the third person. we expected a couch or a pull out there was none available. I was very disappointed.
Stayed 1 night in Mar 2024
Response from Viviana on 18 Mar 2024
Thank you for providing your feedback while staying with us. I apologize for your guest experience as it is below our standard. Your feedback has been shared with our leaders to ensure this is an isolated incident. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

8/10 Good

Jessica

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really nice lobby with bar and food service. Parking was either expensive or difficult to find. I recommend downloading the iparkit app to help you find the nearest parking garage. Room overall was okay to sleep in. They do charge a $100 non refundable cleaning fee and $25 per night for dogs. I thought the cleaning fee was pricey especially since my dog doesn't/didn't make a mess.
Stayed 2 nights in Mar 2024
Response from Viviana on 18 Mar 2024
Thank you for taking the time to provide us with your feedback while staying with us. It was a pleasure to host you. Your concerns are being addressed by our leadership team. We hope to see you again when your travels bring you back to the area.

6/10 Okay

Angela

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Viviana on 11 Jan 2024
Thank you for taking the time to provide your feedback on your recent stay with us. We appreciated you staying with us and being our valued guest. It was a pleasure to host you and I hope you will consider staying with us in the future.

8/10 Good

Maren

Travelled with family
Liked: Cleanliness, staff & service, amenities
The bed was super comfy. The rooms are quite small and the bathroom is tiny! The place is in need of some updating for sure, but we weren’t there to hang out in our room. It was perfect for what we needed. It was very warm in the room, and we couldn’t adjust the temp lower than 65, so we just opened the window a bit. The front desk staff was very friendly. No complaints at all. Again, it was perfect for what we needed.
Stayed 2 nights in Dec 2023
Response from Viviana on 11 Dec 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. Your feedback has been shared with our leadership team and your concerns are being addressed. We hope to have the opportunity to welcome you back when your travels bring you back to the area.

8/10 Good

Mildred

Travelled with family
Liked: Cleanliness, staff & service
The stay was ok. The staff was great but the hotel rooms are outdated. For what they’re charging per night you can go to a nicer hotel. Holiday Inn Express is nicer to this one. The pictures do not reflect the reality. The only nice area is the lobby.
Stayed 3 nights in Nov 2023
Response from Viviana on 28 Nov 2023
Thank you so much for providing your feedback while staying with us. It was a pleasure to host you. I sincerely apologize that your guest experience failed to meet your expectations. Your concerns are being addressed by our leadership team to ensure that we have the right kinds of rooms for you in the future. We hope to welcome you back again to deliver the guest experience that we strive to deliver.

6/10 Okay

Verified traveller

Liked: Staff & service
There are much better options
Avoid. There are much better options for the same price. The rooms are small, not aging well and are furnished very cheaply. The door to the bathroom, made of MDF and plastic, was falling apart.
Stayed 2 nights in Nov 2023
Response from Viviana on 21 Nov 2023
Thanks so much for providing your feedback while staying with us. It was a pleasure to host you. I apologize that your experience failed to meet your expectations. Please note that your concerns are being addressed by our leadership team. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

LeAndra

Liked: Cleanliness, staff & service
The property is conveniently located and the bar area is amazing! The room’s bathroom was small and tight, and the shower spout wouldn’t stay secure so the shower didn’t stay on. I had to hold it in with one hand so I could continue to shower.
Stayed 1 night in Nov 2023
Response from Viviana on 16 Nov 2023
Thank you for your feedback while staying with us. It was a pleasure to host you. I sincerely apologize for the inconvenience regarding the shower spout in your guest bathroom. Your concerns are being addressed with our leadership team to ensure that this is an isolated incident. It is my sincere hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Tana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tripped over a rolled up carpet in the entryway and fell hard. I was hurt, looked up to see the bartender (the bar is just inside the entryway) looking at me yet he never made a move to help. Keep in mind that this was at approximately 2pm and there were no customers at the bar. As I lay there, finally an exiting customer did stop and ask if I was ok….then an employee from the salon next to the entrance came out and did the same, nothing from a hotel employee. Once I was able to get up, I sat on the bench for a moment to compose myself…still nothing from a hotel employee. I have two broken ribs as a result of the fall. I made the decision not to stay at a hotel that employs those that show no sense of humanity. I found great accommodations a short distance away at the Hilton Chicago.
Stayed 2 nights in Nov 2023
Response from Viviana on 14 Nov 2023
Thank you for providing your feedback while staying with us. I am deeply saddened to hear about this incident and I truly hope you are well. My sincere apology for the experience that you encountered. I have shared your feedback with our leadership team and your concerns are being addressed. A member of our leadership team will be reaching out to you. Thank you again for sharing your feedback with us.

6/10 Okay

Lucia

Liked: Cleanliness, staff & service, amenities
I had no wifi reception at any time.
Stayed 1 night in Nov 2023
Response from Viviana on 14 Nov 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. I apologize for the inconvenience of not having WIFI reception during your stay. Our leadership team is addressing your concern. We are truly working hard to get this issue resolved. Thanks again for your feedback and I truly hope to have the opportunity in the future to welcome you back again.

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Viviana on 17 Nov 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Cydnee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and employees were amazing. Location was perfect. Only down fall was that the room stayed pretty hot no matter what the thermostat was set at. Overall amazing experience
Stayed 2 nights in Oct 2023
Response from Viviana on 30 Oct 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the center of town
Very helpful and friendly staff. Spotless room. Convenient to everything in downtown Chicago
Stayed 1 night in Oct 2023
Response from Viviana on 30 Oct 2023
Thank you for providing your feedback while staying with us. We appreciate you choosing us. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. I only wish there was in room coffee.
Stayed 2 nights in Oct 2023
Response from Viviana on 30 Oct 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lindsey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personable and helpful personnel at check-in.
Stayed 1 night in Oct 2023
Response from Viviana on 27 Oct 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very cool art deco vibe! Large room for a city hotel room! Fun bar
Stayed 3 nights in Oct 2023
Response from Viviana on 27 Oct 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Viviana on 24 Oct 2023
Thank you for providing your feedback while staying with us and for being a valued guest. It was a pleasure to host you. We hope to have the opportunity to host you again when your travels bring you back to the area.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Viviana on 23 Oct 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

6/10 Okay

Manuela

Travelled with partner
Disliked: Property conditions & facilities
Room not cleaned on our second day despite asking. The bathroom was the smallest I have ever seen in a hotel. No free wifi for non Bonvoy members says it all. Not the W I expected!
Stayed 2 nights in Oct 2023
Response from Viviana on 23 Oct 2023
Thank you for taking the time to provide your feedback while staying with us. I apologize for failing to meet your expectations. Your concerns are being addressed by our leadership team. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

6/10 Okay

Matt

Stayed 2 nights in Oct 2023
Response from Viviana on 24 Oct 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. I apologize that your stay was below your expectations. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Very nice hotel. Just needs better lighting in the bathroom.
Stayed 2 nights in Oct 2023
Response from Viviana on 23 Oct 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 Excellent

Rickey

The front desk crew are the best in the business! They realized my difficulty and helped me out. I wish they worked at any and every hotel I will stay at. I give them 10 start out of five.
Stayed 1 night in Oct 2023
Response from Viviana on 19 Oct 2023
Thank you so much for your positive feedback. It was a pleasure to host you and have you as our valued guest. We are so delighted that our Welcome Team delivered the best service to make you feel welcome and taken care of. We hope to have the opportunity to host you again soon.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great staff. Comfortable rooms.
Stayed 1 night in Oct 2023
Response from Viviana on 27 Oct 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back.

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Viviana on 16 Oct 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Viviana on 29 Sept 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you and we hope to welcome you back soon when your travels bring you back to the area.

10/10 Excellent

Berbeth F, Sunrise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at the W. All the staff, from front desk to the bar were all great. The room was very clean and the bed was really comfortable. No complaints at all and we would stay there again. I think the hotel should have a QR code for the room staff that clean the room before you arrive so you can tip when you arrive and your room is impressively clean. I was really happy about that. The hotel is conveniently located to a lot of attractions and we felt comfortable walking to most places.
Stayed 2 nights in Sep 2023
Response from Viviana on 25 Sept 2023
Thank you for providing your feedback while staying with us. We are delighted that you enjoyed your stay. It was a pleasure to host you and we can't wait to have the opportunity to welcome you back again.

8/10 Good

Domonic

Liked: Cleanliness, staff & service
Love the bar
Stayed 3 nights in Sep 2023
Response from Viviana on 25 Sept 2023
Thank you for providing your feedback while staying with us. We are delighted that you enjoyed your stay. It was a pleasure to host you and we can't wait to have the opportunity to welcome you back again.

10/10 Excellent

Jason

Stayed 1 night in Sep 2023
Response from Viviana on 10 Oct 2023
Thank you for your feedback as we sincerely appreciate it. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

6/10 Okay

Francesca

Liked: Cleanliness
Hotel room was a let down compared to advertised photos but it was a nice hotel very clean, noise seeps from the hallway
Stayed 1 night in Sep 2023
Response from Viviana on 19 Sept 2023
Thank you for staying with us and for taking the time to provide your feedback. We hope to have the opportunity to welcome you back again when your travels bring you back to the area.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Viviana on 8 Sept 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you and we cannot wait to welcome you again when your travels bring you back to the area.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful.. We had a car and didn't realize there was no on-site parking. They let us park in front as the frond desk help get our parking sorted. We secured a lot caddy-corner for a great price. Hotel is very nice and reasonably priced. We had a room that was mostly shielded from the EL, but not sure if they all are, so that may be a concern for some.
Stayed 2 nights in Sep 2023
Response from Jolene on 4 Sept 2023
Thank you, Michael, for staying with us! I will share your feedback with the staff. We look forward to your return in the future.

10/10 Excellent

HETAL

Travelled with group
Liked: Staff & service
Did not like the fact that there is no parking part of the hotel. You have to use a outside parking.
Stayed 1 night in Aug 2023
Response from Viviana on 31 Aug 2023
Thanks so much for providing your feedback while staying with us. Your concerns are being addressed by our leadership team. We hope to welcome you soon when your travels bring you back to the area.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
The staff was the best! They were friendly, helpful, and attentive.
Stayed 2 nights in Aug 2023
Response from Viviana on 29 Aug 2023
Thank you for your feedback. I am happy to learn you enjoyed your stay with us. Thank you for allowing us to host you. We hope to welcome you back soon when your travels bring you back to the area.

2/10 Terrible

Sophia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected to stay at the W hotel, as I have stayed there before in every other city and come to find it seemed as though it was a newly renovated rundown boutique hotel with no room service. No phone calls no front desk assistance no information whatsoever it seemed as though all employees didn’t know what they were doing. I would complain and take the time for a refund, but as it took me three hours to arrive here and have a place to stay, I will refrain from doing so, but highly suggest making changes, if not telling the customers the actual truth about condition of hotel as it is not worth almost $300 a night let alone $100 . In addition hotel website information is completely inaccurate as it said that there was valet. If not hotel parking that you had to pay for which I would’ve been fine with but instead I had to drive a mile away from hotel to park pay twice as much and pay all over again as I had to go get food since room service closes at 8. I’m disgusted with this experience
Stayed 1 night in Aug 2023
Response from Viviana on 29 Aug 2023
Thank you for your feedback. I sincerely apologize for your experience while staying with us. Our Leadership Team is addressing your concerns as it is below our standard. Thank you for allowing us to host you. We hope to welcome you back soon when your travels bring you back to the area.

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Viviana on 21 Aug 2023
Thank you for your feedback. We are so delighted you were happy with your stay with us. We cannot wait to welcome you back again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room was quite a bit smaller than expected, but the bed was comfy, fridge was cold, water was hot, and housekeeping was good.
Stayed 2 nights in Aug 2023
Response from Viviana on 21 Aug 2023
Thank you for your feedback. We are so delighted you were happy with your stay with us. We cannot wait to welcome you back again.

10/10 Excellent

Cole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a very safe area, I did not feel unsafe at all walking around it! Great restaurants near by and nice shopping. A little far from the river and Millennium Park, so take that into consideration if you’re only there for those attractions, but they’re a short Uber ride away. Loved the inside bar, and very friendly staff!
Stayed 1 night in Aug 2023
Response from Viviana on 21 Aug 2023
Thank you for your feedback. We are so delighted you were happy with your stay with us. We cannot wait to welcome you back again.

6/10 Okay

Bruce

Business traveller
Liked: Cleanliness, staff & service
Room was sparse with poor lighting and no coffee
Stayed 1 night in Aug 2023
Response from Viviana on 21 Aug 2023
Thank you for your feedback. We are sorry to hear that you were not happy with your guestroom. We will be addressing your concerns. We hope to welcome you back soon.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Jul 2023
Response from Viviana on 21 Aug 2023
Thank you for your feedback. We are so delighted you were happy with your stay with us. We cannot wait to welcome you back again.

10/10 Excellent

Eke Agbai

Stayed 1 night in Jul 2023
Response from Viviana on 21 Aug 2023
Thank you for your feedback. We are so delighted you were happy with your stay with us. We cannot wait to welcome you back again.

10/10 Excellent

TaNeesha

Stayed 2 nights in Jul 2023
Response from Viviana on 21 Aug 2023
Thank you for your feedback. We are so delighted you were happy with your stay with us. We cannot wait to welcome you back again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The bathroom and shower are tiny. Very small sink and basin. Narrow shower. Service, bar and restaurant were good.
Stayed 2 nights in Jul 2023
Response from Viviana on 25 Jul 2023
Thank you for providing your feedback while staying with us. It is through guest feedback that we are able to improve upon our total guest experience. We hope to have the opportunity to welcome you again soon when your travels bring you back to the area.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms. Beds could be updated.
Stayed 1 night in Jul 2023
Response from Viviana on 25 Jul 2023
Thank you for providing your feedback while staying with us. We hope to have the opportunity to welcome you back again when your travels bring you back to the area.

10/10 Excellent

Margaret, northville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great lunch service and food and comfortable stay!
Response from Viviana on 27 Jun 2023
Thank you for taking the time to provide your feedback. It was a pleasure to host you. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Maria

Stayed 2 nights in Jun 2023
Response from Viviana on 25 Jul 2023
Thank you for providing your feedback while staying with us. We hope to have the opportunity to host you again when your travels bring you back to the area.

4/10 Poor

Nadine

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Viviana on 27 Jun 2023
Thank you for taking the time to provide your feedback. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff is fantastic!
Stayed 2 nights in Jun 2023
Response from Viviana on 19 Jun 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you and we cannot wait to welcome you back when your travels bring you back to the area.

10/10 Excellent

Kory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Amazingly friendly at check-in. Room was top notch and a great value!
Stayed 1 night in Jun 2023
Response from Viviana on 19 Jun 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you and we cannot wait to welcome you back when your travels bring you back to the area.

4/10 Poor

alfonso

Liked: Cleanliness
Disliked: Staff & service
Disappointing.
i was trying to have my significant other , check in early. But was told couldnt happen needed to be registered. It was not until my third call, that the worker, melloni took the initiative to assist me, and took care of that. I was given the run around and put on a long hold the first two times. I will not be recommending this place to any collegues or organizations. In addition no one came out for the parking, and no directives. I will not be staying here again, Let it alone recommend it to anyone.
Stayed 1 night in Jun 2023
Response from Viviana on 19 Jun 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. I sincerely apologize that your experience was below your expectations. Your feedback will be shared with our leadership team and your concerns will be addressed.

10/10 Excellent

Ian

Stayed 1 night in Jun 2023
Response from Viviana on 11 Jul 2023
Thank you for providing your feedback while staying with us. We hope to have the opportunity to welcome you back when your travels bring you back to the area.