Ratings based on 1,046 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom rockford il

excellent hotel

Posted 26-Feb-2015
Pros: Great staff, nice amenities in room, spacious bathroom, exceptional pool and locker room area
Cons: A hot tub in the pool area would be nice
Location: good location close to shopping,museums,dining and theaters. The area was very walkable.
booked as an expedia silver member. received a beautifully presented tray of chocolates as my vip reward. Because it was my birthday I also received a nice birthday card and a complimentary dessert torte. They upgraded my room to a river view . There were four of us girls here for a girls getaway. Usually you have to ask for extra towels and such but when we arrived there were plenty of towels and well as 4 robes and 4 sets of spa slippers for us to use. The turn down service was a nice touch. They placed a water on silver trays by our bedsides and cleaned the bathroom twice each day. The pool area was fantastic with great views, comfy lounge chairs and cucumber water to sip on. The locker room area was gorgeous with all the products and hair tools you would need after a swim. They had a facial station with scrubs and such as well as a steam room, steam shower and sauna all complimentary for guests.The staff were attentive without hovering and that is something I have come to appreciate. We did not use the spa services or workout room and did not dine at the hotel but all facilities looked to be top notch. When I booked this room I signed up for the Trump card program which saves all your preferences on anything from views to pillows. I would definitely recommend it. We felt very welcome and pampered at this hotel. The location was close to transportation,dining and museums and theaters.I will be staying here again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Unforgettable

Posted 21-Feb-2015
5 out of 5
Recommended
for Everyone
by A verified traveller

First Class

Posted 19-Feb-2015
Pros: Everything.
Cons: Nothing. Check labels of jam for re usage LOL
Location: Downtown Chicago...Rush St and Michigan Ave. I highly recommend Gibson's Steakhouse.
This was by far the best Hotel experience I have had. Staff and accommodations were First Class all the way. The ONLY thing that tripped me up was I ordered breakfast room service...I was surprised to grab the jam and it had already been used. Other than that, highly recommend.
2 out of 5
by A verified travellerfrom Chicago

Disappointing!!!!

Posted 18-Feb-2015
Pros: The beautiful bath area minus the brown water. Linens were very good
Cons: Correct the problem RIGHT AWAY. DISAPPOINTMENT handled NOW will insure a future stay A future upgrade will not bring an unhappy guest back
Location: GREAT location!!!!! SOOO many places within walking distance!
Started with double charges. Bathroom water ran RUSTY! Changed rooms with the same Problem Was comp'd parking fee and a lukewarm lunch. Lunch was no very good. Missed reservation because of room exchange. Even your standard room booked by a visitor needs same treatment and most expensive rooms
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel! A little dark at night though!

Posted 06-Feb-2015
We had a wonderful weekend get away downtown with our children & they were greeted in room with cookies & milk! Yum! They used the pool & were very happy, but we were a bit disappointed as adults there was no hot tub (bummer). Overall a great experience, especially when checking in we were upgraded to a suite since we were expedia rewards members! :)
3 out of 5
Recommended
for Everyone
by A verified traveller

Mix feelings

Posted 05-Feb-2015
Pros: The name and reputation.
Cons: The rooms not as fancy as I thought. The St Regis and Waldorf way better.
Staff was excellent! My room service dinner was great but the breakfast was burnt and my spa treatment was misleading. The lulur was overprice and not the real lulur.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Wisconsin

Excellent choice!

Posted 03-Feb-2015
Pros: Love being waited on.....felt like royalty
Cons: Concierge could of been more helpful.
Location: A lot of shopping nearby, with outstanding restaurants to choose from. You would want to either walk, or take a taxi or bus, parking is bad downtown.
Our hotel was very clean, gorgeous, and the staff was beyond fabulous. I thought my room had a kitchen in it, but when I checked in, it was just on the spa floor. I also heard about a box of chocolates, didn't get those either. But overall, I would definitely return. Of course being a 5 star, a little pricey, bring some $$$$$.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jan-2015
Wonderful hotel experience. The room was large and tastefully decorated. Health club is large and has great views of the city and river below. The real standout was the service.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Milwaukee, WI

Tops in Chicago

Posted 13-Jan-2015
Despite some new luxury hotel offerings in Chicago, the Trump shines due to the exceptional amenities and staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome luxurious hotel!

Posted 07-Jan-2015
Location: Miracle mile high end shopping right out the hotels back entrance and State Street shopping for a variety of shops out the front a block over.
Impressive comes to mind to wrap up our experience at the Towers. We arrived at the hotel much earlier than the typical check in and we were immediately assisted with a room and then graciously upgraded to a Deluxe Spa room without asking which was wonderful. On the first night, there was a knock on the door and we received a plate of truffles and specialty candies. The accommodation were wonderful and the hotel smelled of a subtle hint of vanilla. There were beautiful orchids all around which just made for certain ambiance in the various areas of the hotel. The hotel is situated right in the center of everything so it can be a quick walk or taxi wherever you need to go. We wouldn't hesitate to stay here again. The staff were always cheerful, helpful, and gracious. Top notch! Would we really expect anything different from Don?!?!