Breakfast, lunch, dinner served; American cuisine
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Reviews of theWit Chicago, a Hilton Hotel

4.5 out of 5
theWit Chicago, a Hilton Hotel
201 N State Street, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 676 out of 1005 reviews" "
Rating 8 - Good. 168 out of 1005 reviews" "
Rating 6 - Okay. 77 out of 1005 reviews" "
Rating 4 - Poor. 45 out of 1005 reviews" "
Rating 2 - Terrible. 39 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jason on 25 Apr 2024
Thank you Marcus for the great review!Jason M.Director of Operations

10/10 Excellent

Siglindy

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Jason on 25 Apr 2024
Good Day Siglindy, Thank you for the great review!Jason M.Director of Operations

10/10 Excellent

Tawana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really enjoyed our stay at theWit. Very convenient to the orange line train, restaurants, shopping, etc. The room was pretty clean and had all of the amenities needed. The staff were very helpful and kind. Than at the front desk was specifically helpful with restaurant and tourist ideas. The rooftop was very fun and lively!!! We will definitely be back.
Stayed 2 nights in Apr 2024
Response from Jason on 25 Apr 2024
Good Day Tawana, Thank you for staying with us, and providing us with an amazing review. I am so happy to read that you enjoyed your stay with us! We cannot wait to see you again.Jason M.Director of Operations

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 3 nights in Apr 2024
Response from Jason on 16 Apr 2024
Good Day Dana Thank you for staying with us, and providing an amazing review. We cannot wait to welcome you back to theWit, a Hilton Hotel in the near future. Jason M.Director of Operations

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED IT
Stayed 1 night in Apr 2024
Response from Jason on 16 Apr 2024
Good Day Christian, Thank you for staying with us, and providing an amazing review. We cannot wait to welcome you back to theWit, a Hilton Hotel in the near future. Jason M.Director of Operations

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and modern
Stayed 3 nights in Apr 2024
Response from Jason on 16 Apr 2024
Good Day Miguel, Thank you for staying with us, and providing an amazing review. We cannot wait to welcome you back to theWit, a Hilton Hotel in the near future. Jason M.Director of Operations

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jason on 16 Apr 2024
Good Day David, Thank you for staying with us, and providing an amazing review. We cannot wait to welcome you back to theWit, a Hilton Hotel in the near future. Jason M.Director of Operations

8/10 Good

Christian, orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC is not cool enough. We woke up sweating at night and we were there in winter.
Stayed 4 nights in Mar 2024
Response from Jason on 16 Apr 2024
Good Day Christian, Thank you for staying with us, I am sorry to read that your HVAC (AC UNIT) wasn't cooling properly for you; however rest assured, we did check the unit and it is working well. We hope you are able to visit in the near future. Jason M.Director of Operations

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was relaxing and elegant. I loved the big shower/bath. We were lucky to get a good view of the river from the room window. Ordered breakfast in bed and room service was attentive to whatever we needed. The rooftop bar is a vibe. I didn’t get a chance to go check out the club but other people staying at the hotel said it was decent. I would stay here again.
Stayed 2 nights in Mar 2024
Response from Jason on 16 Apr 2024
Good Day Erica, Thank you for staying with us, and providing an amazing review. We cannot wait to welcome you back to theWit, a Hilton Hotel in the near future. Jason M.Director of Operations

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcome tequila drink upon arrival. Nice room, Good location close to the theater district and the Chicago river. Plenty of parking garages within a couple blocks. Restaurant and nightclub on premises. Comfortable bed and pillows. Bathrobe and extra blanket in closet if needed along with a safe. Room also has a Mini fridge and Kcup coffee maker (KCups included) Good security with key card needed to use elevators.
Stayed 1 night in Mar 2024
Response from Jason on 4 Apr 2024
Good Day Donna, Thank you for staying with us, and I am trilled to read how you thoroughly enjoyed your stay. We cannot wait for you to return and experience theWit once again! Jason M. Director of Operations

10/10 Excellent

Matthew E.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great views, great service. Can’t wait to go back.
Stayed 5 nights in Mar 2024
Response from Jason on 1 Apr 2024
Good Day Matthew E, Thank you for staying with us, we greatly appreciate your fantastic review.Come back and visit us again!Jason M. Director of Operations

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has a great atmosphere. The lady that checked me in was very friendly and made me feel welcomed. Highly recommended The Wit
Stayed 1 night in Mar 2024
Response from Jason on 31 Mar 2024
Good Day Gillian, Thank you for staying with us, and providing a great review! Come back and see us again.Jason M.Director of Operations

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 2 nights in Mar 2024
Response from Jason on 31 Mar 2024
Good Day Jamie, Thank you for the great review! Come back and visit soon!Jason M.Director of Operations

10/10 Excellent

Sara

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, quirky boutique hotel close to restaurants, shopping. Staff is very well trained!
Stayed 2 nights in Mar 2024
Response from Jason on 31 Mar 2024
Good Day Sara, Thank you for staying with us, and providing us with an amazing review! Come back and visit us again!Jason M. Director of Operations

10/10 Excellent

Kaylene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and staff.
Stayed 3 nights in Mar 2024
Response from Jason on 31 Mar 2024
Good Day Kaylene, Thank you for staying with us, and providing a great review. Jason M. Director of Operations

10/10 Excellent

ROSE ANN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are nice
Stayed 1 night in Mar 2024
Response from Jason on 31 Mar 2024
Good Day Rose Ann,Thank you for the kind review about our employees!Jason M.Director of Operations

6/10 Okay

Randall

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jason on 31 Mar 2024
Good Day Randall, Thank you for staying with us. Jason m. Director of Operations

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my room and the view it was the perfect get away.
Stayed 3 nights in Mar 2024
Response from Carlos Carrera, Director of Front Office on 13 Mar 2024
Hi Madison, we are thrilled to hear that you had a great get away at the Wit! Thank you for staying with us, we look forward to seeing you again soon.

10/10 Excellent

Marvina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice I truly enjoyed my my family experience
Stayed 2 nights in Mar 2024
Response from Carlos Carrera, Director of Front Office on 13 Mar 2024
Hi Marvina, we are delighted to hear that you enjoyed your family experience. We look forward to welcoming you back to the Wit!

10/10 Excellent

Michael J.

Stayed 2 nights in Mar 2024
Response from Carlos Carrera, Director of Front Office on 13 Mar 2024
Hi Michael, thank you for staying with us! We look forward to welcoming you back very soon.

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were great, but the bathroom door was a real deal breaker. A sliding barn door with approx a 1-inch gap on each side was the only thing that separated the bathroom from the rest of the room. Absolutely no privacy. It’s a real shame because we loved everything else about the hotel, but because of this, we won’t be back.
Stayed 2 nights in Mar 2024
Response from Carlos Carrera, Director of Front Office on 4 Mar 2024
Greetings Stephanie! Thank you for staying with us and for providing your valuable feedback. We are delighted to hear that our team took great care of you and we hope to see you again.

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carlos Carrera, Director of Front Office on 29 Feb 2024
Greetings Jermaine, Thank you for staying with us, we are happy to hear that you enjoyed your stay and we look forward to welcoming you back very soon.

10/10 Excellent

Jan

Stayed 1 night in Feb 2024
Response from Jason on 31 Mar 2024
Good Day Jan, Thank you for the great review. Come visit us again. Jason M.Director of Operations

2/10 Terrible

noor

Stayed 1 night in Feb 2024
Response from Jason on 31 Mar 2024
Good Day Noor, I am sorry to read that you didnt enjoy your stay. I would love to know more. Please reach out to me directly at the hotel. Thank youJason M.Director of Operations

10/10 Excellent

Kaylynn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it 🎊
Stayed 1 night in Feb 2024
Response from Jason on 20 Feb 2024
Good Day Kaylynn, Thank you for staying with us, and providing us with an amazing review. We would love to welcome you back again in the near future.Jason MudgettDirector of Operations

6/10 Okay

Le'Keyha

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel BUT the room i booked was the room i got so i was upset about that but overall it was nice
Stayed 1 night in Feb 2024
Response from Jason on 20 Feb 2024
Good Day Le'Keyha, Thank you for staying with us. I am sorry to read that you might of received the wrong room type. We will look into this inconvenience that you encountered. Jason M.Director of Operations

6/10 Okay

MIKE, Ottawa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location is so great. In the middle of chicago on state st. Beds are very hard and worst tp for sure. Beware of the daily charge, it isnt always true. We called and confirmed we paid the fee and they said yes so we took advantage of the discounts but it was not true and the front desk lady didnt care.
Stayed 1 night in Feb 2024
Response from Jason on 20 Feb 2024
Good Day Mike, Thank you for staying with us, however I am sorry to read that there was a miscommunication with the Destination Fee. The fee is not charged until time of arrival, as it is a hotel mandated fee and not from Expedia. We apologize for any inconvenience this has caused.Jason M.Director of Operations

2/10 Terrible

Christin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nothing won’t return
Stayed 1 night in Feb 2024
Response from Jason on 13 Feb 2024
Good Day Christin, Thank you for staying with us, however I am sorry to hear about your experience. I would love to hear more about your stay. Please reach out to the hotel and ask for me, Jason Mudgett, Director of Operations. Thank YouJason Mudgett

10/10 Excellent

ANJELICA

Liked: Cleanliness, staff & service, property conditions & facilities
Scenery was amazing
Stayed 1 night in Dec 2023
Response from Jason on 13 Feb 2024
Thank You, We appreciate your business!Jason M.Director of Operations

10/10 Excellent

tiauna

Travelled with partner, Travelled with group
The Roof at the Wit was amazing! The atmosphere, the food and the music was great! Highly recommend😊
Stayed 1 night in Feb 2024
Response from Eric Venegas on 18 Feb 2024
Thank you for your review on our hotel and ROOF! We are delighted to hear that you had an enjoyable experience, and we look forward to welcoming you back in the near future!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jason on 13 Feb 2024
Thank You, We appreciate your business!Jason M.Director of Operations

10/10 Excellent

Christian

Stayed 1 night in Feb 2024
Response from Jason on 31 Mar 2024
Good Day Christian, Thank you for staying with us and leaving a great review. Come back soon!Jason M.Director of Operations

10/10 Excellent

Gisselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jason on 13 Feb 2024
Thank You, We appreciate your business!Jason M.Director of Operations

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Feb 2024
Response from Jason on 13 Feb 2024
Thank You, We appreciate your business!Jason M.Director of Operations

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe and comfy rooms
Stayed 2 nights in Feb 2024
Response from Amalia White on 5 Feb 2024
Good evening Mr. Muhammad,Thank you for providing us your feedback. We are so happy you enjoyed your stay with us. We hope to see you sometime soon!Thank you,Front Office

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Amalia White on 5 Feb 2024
Good evening Mr. Brian,Thank you for providing your feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you in the near future.Thank you!Front Office

10/10 Excellent

Traci

Liked: Property conditions & facilities
Xo
Stayed 1 night in Jan 2024
Response from Amalia White on 1 Feb 2024
Dear Traci,Thank you for staying with us and providing a 5 star review. We appreciate you choosing to stay with us and hopefully we can have you stay with us in the near future.Kind regards,Amalia White

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amalia White on 1 Feb 2024
Dear Katie,Thank you for providing feedback to us. We hope to see you again soon.Kind regards,Amalia White

10/10 Excellent

Allison, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how nice everyone was and kind! My room was perfect, and if you’re going to Chicago to see a show, it’s the perfect place to be!
Stayed 1 night in Jan 2024
Response from Amalia White on 1 Feb 2024
Daer Allison,Thank you so much for your positive review. We hope to hope to see you soon!Kind regards,Amalia White

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Eric Venegas on 19 Jan 2024
Thank you for your review on our hotel Vijay! We appreciate your feedback and look forward to welcoming you back in the near future!

4/10 Poor

Jesus

Stayed 1 night in Jan 2024
Response from Jason on 17 Jan 2024
Good Day Jesus, Thank you for staying with us, however I am saddened to read that you didnt enjoy your experience. I would love to hear more in detail; please reach out to the hotel and ask for me, Jason Mudgett, Director of Operations. I look forward to speaking with you soon!Jason Mudgett

10/10 Excellent

Illianny

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent attention at the front desk, very nice and clean rooms and hotel facilities, not good service in the restaurant I left because they took a long time to attend to me
Stayed 3 nights in Jan 2024
Response from Jason on 17 Jan 2024
Good Day, Thank you for staying with us. I am sorry to read that there was a delay in service in the restaurant. Please when ever something like this occurs, ask for a manager as we would love to resolve the issue right then and there. Once again I am sorry and hope you have a good day. Jason MudgettDirector of Operations

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast buffet? What breakfast buffet?
Hotels.com sold me a breakfast buffet that doesn't exist. When I checked in I asked about the breakfast buffet I had paid for, just to confirm, and was met with incomprehension. TheWit doesn't offer a breakfast buffet, I was told, although other Hiltons do and I should take this up with Hotels.com. When I showed the desk clerk my reservation in the Hotels.com app she took offense and told me to not "shove that phone in my face." I wasn't demanding anything, I only suggested that somebody at theWit needed to get in touch with Hotels.com and sort it out. I was trying to be helpful. I bought the breakfast buffet because it was promoted on Hotels.com as a freebie for reserving a refundable room. I wanted a breakfast buffet, so it seemed like a good deal. Turns out Hotels.com was just luring me into paying extra for a service I didn't need by offering me a service I wasn't going to get. Between Hotels.com's bait and switch and the desk clerk's needlessly adversarial reaction our one night at an otherwise very nice hotel was not as pleasant as it should have been. If Hotels.com hadn't sold me a nonexistent breakfast buffet this unfortunate incident never would have happened. I'd like to think the two parties will fix the problem but I just discovered that there is no place on the Hotels.com site to offer a suggestion or lodge a gripe. They must not be interested. Here's hoping they read this review.
Stayed 1 night in Jan 2024
Response from Eric Venegas on 15 Jan 2024
Thank you for taking the time to inform us of the discrepancy between Hotels.com and what the hotel actually offers. We appreciate your feedback and I will bring this to the attention of our upper management team in hopes of getting the issue resolved.

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2024
Response from Amalia White on 1 Feb 2024
Dear Christopher,Thank you for the 5 star review. We hope to see you in the near future.Kind regards,Amalia White

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FOS Carrie on 10 Jan 2024
Thank you for taking a moment to share your experience at theWit. We are so pleased tohear you found Everything to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Beata

Stayed 1 night in Jan 2024
Response from FOS Carrie on 10 Jan 2024
Thank you for taking a moment to share your experience at theWit. We are so pleased tohear you found Everything to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

ANASTASIIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOS Carrie on 10 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at theWit iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

2/10 Terrible

Carrie Kendra

Stayed 1 night in Dec 2023
Response from FOS Carrie on 10 Jan 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just ok
The hotel was nice. Staff was very friendly and helpful. Great location. Love the noon check out, however just a few things to keep in mind: Your room will not be ready until 4, no early check in (I arrived 20min early and was unable to check in). They do not have onsite parking and valet is about $80 a day (reg parking is $60). The parking garage is over the bridge. The delux king is not as pictured (the bathroom does not have that view or even a window for that matter). The rooftop bar does not have outside seating during the winter as a matter of fact we were not permitted outside at all. The two bars were small and have very limited seating. Unless you have a table reserved good luck finding a seat. The two lounges are literally side by side so its more like one lounge with two bars. I never saw anything I would consider a "club" and I asked to make sure I wasn't missing something. I was less than impessed. However, the Virgin Hotels is a block away and has an excellent rooftop bar! We went there instead and had a great time!
Stayed 1 night in Dec 2023
Response from FOS Carrie on 10 Jan 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from FOS Carrie on 10 Jan 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.