Ratings based on 4,072 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cleveland

Great location, comfortable room, but noisy.

Posted 26-Jul-2015
Pros: Comfortable, and beautiful rooms. Older style, but completely updated. Excellent staff.
Cons: When the external scaffolding (which makes the hotel hard to find) is down and the facade restoration is finished, I think you've done it all!
Location: As mentioned in our experience, we could walk to several theaters, tons of shopping, coffee shops, pastry shops, restaurants, and even a little park.
Our travel purpose was to visit 3 universities in Chicago area. The Whitehall Hotel was a great home-base location. The rooms are very comfy, and the bed - amazing - if you're into feathery comfort. All staff were welcoming and helpful. Our only complaint was that our room was on the 5th floor and overlooked the loading dock. Of course it got noisy sometimes in the evening. Not so noisy that we couldn't sleep, but I'd recommend requesting a higher floor. Overall, an excellent choice and we will definitely return in the future. We were walking distance from Lookingglass Theater, the Magnificent Mile shopping, and several amazing restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Close to downtown core, good location.

Posted 25-Jul-2015
Pros: See above
Cons: See above
Location: See above
Being a walker, I was able to reach most of the main attractions of the city just by having a short walk from base camp (The Whitehall). The hotel is a blend of the old, traditional style of hotels (small elevators, a time-honored smoking room on the ground floor and traditional furniture in the rooms) with elements of modern living (the refurbished bathrooms, nice A/C and a very family-friendly restaurant). The only glitch that I saw (and this is a personal preference only) was that the lobby I thought seemed a bit too small for such a big hotel. At noon on check-out time, it was really crowded and this made things difficult for us travelers (maneuvering our luggage, trying not to step onto the next fellow's luggage, and so forth). In general, though, a very pleasant experience that I'd recommend at any time to any visitor to the Windy City.
4 out of 5
Recommended
for Everyone
by A verified traveller from cabo san Lucas

Excelente ubicación, personal amable, cómodo y lim

Posted 23-Jul-2015
Se puede dormir a gusto y su Ubicación inmejorable, personal atento y muy amable. Definitivo lo recomiendo .
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Conveniently located and spotless rooms

Posted 20-Jul-2015
This doesn't have the bland feel of a big chain hotel. The staff were all very decent and whilst the corridors and elevators are starting to show their age (name me a hotel in the U.S. that isn't) the room itself was spotlessly clean and the beds are beyond comfortable! The bar is a great place to hang out for a nice relaxed drink but I wouldn't bother with the hotel breakfast. Much better value to be had by going to one of the local cafes, such as Tempo, which are only a block or two away. This is a fifteen minute walk down the Magnficient Mile, finishing at the Michigan Bridge, from where you can take the wonderful Official Architecture Tour by boar around The Loop, which I cannot recommend enough. This hotel is conveniently located for all the better shops on Michigan Avenue, Bloomingdales is diagonally opposite and the Subway is a short walk; but Uber is your best best for getting around when the weather is kicking in. I will certainly consider this hotel again for my next stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very convenient

Posted 20-Jul-2015
Overall excellent. Also great pizza in the restaurant.
Comment from Hotel Management
21-Jul-2015 by Jerrod C. , Hotel Management
Dear Recent Guest of The Whitehall Hotel, Thank you for taking the time to share your recent stay and for recommending us to other readers. I agree the pizza in our first floor restaurant Fornetto Mei is certainly not to be missed. I hope to welcome you back soon. Have a great day! Best Regards, Jerrod Capiak Guest Experience Manager The Whitehall Hotel
Comment from Hotel Management
21-Jul-2015 by Jerrod C. , Hotel Management
Dear Recent Guest of The Whitehall Hotel, Thank you for taking the time to share your recent stay and for recommending us to other readers. I agree the pizza in our first floor restaurant Fornetto Mei is certainly not to be missed. I hope to welcome you back soon. Have a great day! Best Regards, Jerrod Capiak Guest Experience Manager The Whitehall Hotel
3 out of 5
by A verified traveller

Posted 18-Jul-2015
The first night the air conditioning often shut off despite set temperature. It seemed fixed by the next night. One morning only one elevator was working.
Comment from Hotel Management
26-Jul-2015 by Jerrod C. , Hotel Management
Dear Recent Guest of The Whitehall Hotel, Thank you for taking the time to review your recent stay. I am sorry to see that we did not surpass expectations as this is certainly not the normal feedback we receive. I will certainly be addressing these gaps in service as feedback like this is vital to helping us improve our guest experience. I hope to welcome you back in the future on your next visit to Chicago's Magnificent Mile. With Gratitude, Jerrod Capiak Guest Experience Manager The Whitehall Hotel
3 out of 5
Recommended
for Everyone
by A verified traveller from St Louis

Great location. Not great customer service.

Posted 17-Jul-2015
When first arrived, the valet parker was not nice. The check in was exceptionally rude. The bed was small. Beside those, great location. Just a step from all the shopping. The check out was exceptionally wonderful. Really made up for all the cons.
5 out of 5
Recommended
for Everyone
by A verified traveller

Vincent first impression

Posted 12-Jul-2015
Vincent @ front fedk excellent first impression and continued the excellent service throughout our time spent at this gem boutique hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Wonderful older hotel.

Posted 11-Jul-2015
My stay at the Whitehall was great overall. The room was clean and very conducive for sleeping late in the morning. The staff was wonderful and very accommodating to my client that was developmentally disabled. I would stay there again and recommend it to anyone.
3 out of 5
by A verified traveller

Posted 11-Jul-2015
The bathroom was very outdated and gross. Service to the room took 2 hrs to get ice which they bring you and not let you grab your own. And on top of it they brought room service to my room and mixed up room numbers when I didn't order room service and when I denied it the service person got annoyed with me for their mistake.