Ratings based on 4,054 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from aurora, CO

Great location. Enjoyed the lounge/bar.

Posted 01-Jul-2015
Enjoyed our stay. Staff was very pleasant and helpful. Our room was fine. We loved the quick walk to great restaurants. I would stay again especially since we could get such a great rate on Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveller

Location, location, location

Posted 01-Jul-2015
Everything was great except the fee for parking. So, the room rate from expedia was great but the parking fee of $65 for 1 night was a bit shocking.
4 out of 5
Recommended
for Everyone
by A verified traveller from Firenze

posizione centrale

Posted 01-Jul-2015
Hotel in posizione centrale, molto comoda, vicino a stazione metropolitana. Confortevole, buona pulizia, camera grande e letti comodissimi
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jun-2015
Excellent downtown location. Super friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from al

The staff

Posted 29-Jun-2015
The hotel staff at the Whitehall were so nice and they welcomed me and my family with open arms the made us feel like we were part of their families instead of guest the rooms were always clean and the hotel was in walking distance of everything so we really didn't have to pay much to travel anywhere which awesome
Comment from Hotel Management
30-Jun-2015 by Jerrod C. , Hotel Management
Dear Recent Guest of The Whitehall Hotel, I am elated to read your kind words and thrilled to see that our staff made for a memorable visit to The Whitehall Hotel. Thank you for sharing your stay with us and for recommending us to other readers. Our great location is certainly a perk when looking to experience all that Chicago has to offer. I cannot wait to welcome you back soon. Have a majestic day! Best Regards, Jerrod Capiak Guest Experience Manager The Whitehall Hotel
Comment from Hotel Management
30-Jun-2015 by Jerrod C. , Hotel Management
Dear Recent Guest of The Whitehall Hotel, I am elated to read your kind words and thrilled to see that our staff made for a memorable visit to The Whitehall Hotel. Thank you for sharing your stay with us and for recommending us to other readers. Our great location is certainly a perk when looking to experience all that Chicago has to offer. I cannot wait to welcome you back soon. Have a majestic day! Best Regards, Jerrod Capiak Guest Experience Manager The Whitehall Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Dodgeville, Wi

Excellent location and staff.

Posted 24-Jun-2015
Pros: We liked the warm, unique atmosphere of the decor and layout of the hotel.
Location: The hotel is within walking distance of Everything..numerous restaurants are just a couple blocks away and the Magnificent Mile is out the front door!
The hotel staff was friendly and met my high standards of customer service. We were greeted every time we walked in or out of the hotel. Each request was met without hesitation. The room was clean and had a great view.
Comment from Hotel Management
30-Jun-2015 by Jerrod C. , Hotel Management
Hi Denise, Thank you for sharing your recent stay at The Whitehall Hotel. I am thrilled that our staff successfully delivered on a great stay. They work hard to make sure no guest request is overlooked. We cannot wait to welcome you back soon on your next trip to Chicago's Magnificent Mile. All the best, Jerrod Capiak Guest Experience Manager The Whitehall Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee

Great location, friendly staff.

Posted 22-Jun-2015
Pros: Beds, staff.
Didn't spend much time in the room. Wanted a comfortable stay for four family members in one room. We stayed for a night in a room with two shared beds. The room was adequate sized and the beds comfortable. The staff was very friendly. However, we had trouble getting someone on the phone for a special request. Otherwise, good place for a fair rate.
Comment from Hotel Management
30-Jun-2015 by Jerrod C. , Hotel Management
Dear Milwaukean, Thank you for sharing your recent experience at The Whitehall Hotel. I am glad that despite the small setback you were able to enjoy your stay. We will certainly be addressing this as our staff should be available at anytime for guest requests. Thank you for bringing this to my attention and I hope to welcome you back soon to The Whitehall Hotel. Kind Regards, Jerrod Capiak Guest Experience Manager The Whitehall Hotel
2 out of 5
by A verified traveller from Milwaukee, WI

Definition of boutique?

Posted 22-Jun-2015
Staff is excellent, location is perfect. Upgrading outside look but critical evaluation of inside needed. My pain points: no coffee in room, gym is in terrible condition, elevator sounds like it needs a major tune up. Not sure if this is part of being "boutique" but it's the simple expectations that need to be met.
Comment from Hotel Management
30-Jun-2015 by Jerrod C, Hotel Management
Dear Tim, Thank you for taking the time to review your recent stay at The Whitehall Hotel. I am sorry that your stay did not meet expectations as this is certainly not the usual feedback we receive. However, feedback like this is vital to helping us improve our guest experience as we work to address these areas of concern. I hope to get a chance to welcome you back to The Whitehall Hotel in the future. Have a wonderful day! With Gratitude, Jerrod Capiak Guest Experience Manager The Whitehall Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice, quiet, comfortable

Posted 19-Jun-2015
It started off poor with an A/C system that kept bringing the temp down to 56 ... The staff quickly found me a new room and all was fine there. The rooms are comfortable. It's in a great location that's not on a main street but close to great places to dine and walk. Perfect place if you like small, older hotels (I do).
Comment from Hotel Management
22-Jun-2015 by Jerrod C. , Hotel Management
Dear recent guest of The Whitehall Hotel, Thank you for taking the time to share your recent experience with us. I am relieved to hear that our team was able to move your room to one that was more aligned with our standards. I am glad that despite this setback you were able to enjoy your stay as I cannot wait to welcome you back in the future to The Whitehall Hotel. All the best, Jerrod Capiak Guest Experience Manager The Whitehall Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from california

Posted 18-Jun-2015
Pros: See above
Cons: See above
Location: Great
The hotel was well situated, staff lovely and. Omfortable. Doesn't anyone in Chicago read? The home lights need serious improvement of we will go blind. All else was very comfortable.
Comment from Hotel Management
19-Jun-2015 by Jerrod C. , Hotel Management
Dear Guest of The Whitehall Hotel, Thank you for taking a moment to review your recent say. I am glad that despite a few setbacks you were able to enjoy your stay. I cannot wait to welcome you back soon. Have a great day! All the best, Jerrod Capiak Guest Experience Manager The Whitehall Hotel