Ratings based on 3,353 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from West Coat

look elsewhere

Posted 17-Oct-2014
Pros: the location, the wine bar.
Cons: update finishes, new beds and pillows, train staff in customer service.
Location: great location.
This hotel was a bit of a disappointment. It was certainly not a 4 star hotel. I have stayed at many other hotels in Chicago and won't probably stay here again. Finishes are dated, old and faucets don't work well. Then there is the sensor mini bar with charges you if you merely move something. no ipod docking stations, walls are thin and beds are not very comfy. Just not what I expected.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 16-Oct-2014
12 minute Taxi ride from train station or mega bus stop. Within walking distance of shops and restaurants . Some staff nicer than others. Needs some double glazing . Good porter and concierge service.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Nice hotel. Right at the Heart of downtown.

Posted 15-Oct-2014
Pros: Location.
Location: Great location. Reasonable walking distance to all attractions.
The room is clean and ready when we arrived. The staff is very helpful. Great location, all popular attractions are within 30 minutes walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel

Posted 14-Oct-2014
Pros: room size
Spacious room' clean; nice restaurant and service
2 out of 5
by A verified traveller

Mediocre hotel with good location!

Posted 14-Oct-2014
The only good thing I can say was the location and the price... But I would pay a little extra and stay at a newer hotel!
3 out of 5
Recommended
for Everyone
by A verified traveller from colorado

\ great location some problems

Posted 14-Oct-2014
Pros: Location and staff
Cons: Lighting
Location: Michigan Avenue and lakeshore drive.
Nice public rooms. Terrific staff. Room itself had issues: a blinking light on the phone wasn't fixed when promised; lighting very poor, almost too dark to pack the night before an early morning departure, only one bedside table with a light. Difficult for two people to read. However, the Bed was comfortable, the room was nicely decorated, and the bathroom was adequate. Overall, it seemed expensive for the accommodation.
4 out of 5
Recommended
for Everyone
by A verified traveller from Montreal, Quebec

Central hotel

Posted 13-Oct-2014
Pros: Location
Cons: See experience
The hotel is close to everything - public transportation and many of the city sights. The breakfast served is good too. The concierge wasn't as knowledgeable as we expected... We had trouble getting washcloths and had to ask for them every day. Furthermore, we didn't get a key to the fridge/drinks in our room and only found out the last day after unsuccessfully trying to pry open the door that all we needed to do was ask reception and they unlock it from the desk. Wish someone had told us when we registered! But its excellent location makes up for everything else.
4 out of 5
Recommended
for Couples
by A verified traveller from Calgary, Canada

Location was excellent

Posted 12-Oct-2014
Pros: Location and boutique style.
Cons: Breakfast included would be great since two eating areas are there.
Location: For shopping and sight seeing it was a bit out of the way but not bad.
For a renovated old hotel it was done up very tastefully. The hallways were a bit dark but the room was roomy and nicely furnished. We are used to having breakfast included so this would be our biggest drawback. We would rate it at an eight.
5 out of 5
Recommended
for Everyone
by A verified traveller from Saskatoon, SK, Canada

Great location

Posted 11-Oct-2014
This hotel was close to everything. Not fancy but clean and properly appointed. Bed was a little uncomfortable - but passable. Staff was VERY friendly!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Fully satisfactory

Posted 08-Oct-2014
My wife and I recently spent three nights here while doing downtown tourist things. The location is excellent, the service is good; the staff all obliging. Despite the age of the hotel, the size of the room was surprisingly generous, modern and comfortable. I'd gladly stay here again.