Ratings based on 499 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

The Ritz WaterTower is tops

Posted 21-Aug-2014
Pros: Service, views from room.
Location: Right on Michigan Avenue shopping, quick walk to lakefront.
I stayed there with my wife on our 27th anniversary. I asked for some special things and it was all done as one would expect with the Ritz. Outstanding service. Plus we had a lake view from the room and could watch the air show over North Avenue Beach from our room!
5 out of 5
Recommended
for Everyone
by A verified traveller from Little Rock

Beautiful hotel in the heart of Chicago

Posted 20-Aug-2014
Pros: Everything
Cons: The air-conditioning in my room was so-so. I was warm and couldn't get it to cool. I also had a corner room, that may have been the issue.
I have stayed here before, while visiting a daughter in college in downtown Chicago. It is consistently a positive experience. Staff is always very responsive. Restaurant is wonderful. Food very good! Great room service, as well. Will stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Hampshire

Quiet stay in the heart of the city.

Posted 11-Aug-2014
Pros: Excellent room that was clean, comfortable, and very quiet. I was across the elevators, and didn't hear anyone come or go during the night.
Cons: A little unusual to enter the lobby on the 12th floor. Not a deal breaker.
Location: Shopping and great dining are in easy reach. You are within walking distance to the lakeshore as well. This hotel has an excellent location.
I recommend this hotel without any second thoughts. The room was very quiet, clean, and comfortable. Concierge was very helpful. There staff arranged an excellent meal at a nearby hotel, and assisted me to get tickets for the afternoon Cubs game. I found the exercise machines in the spa very clean and in good working order as well. In addition, room service meals were as good (if not better) than anything at local restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveller from w

Great location; excellent service!

Posted 09-Aug-2014
We had a very good experience at this hotel. Everything was very well done, including all amenities. The staff was also extremely friends and attentive to our needs; they made travelling with a toddler easy for us. The rooms are very plain, but spacious and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller from north lincs, uk

Excellent city hotel

Posted 07-Aug-2014
Pros: Everything
Location: A perfect location for sightseeing, shopping or watching the world go by! Bus tours and river and lake boat tours close by. Easy walks to lake.
Our two-night city break in Chicago was everything we could have wished. Excellent location. We had a beautiful room with lake views. Staff were charming and helpful both reception and concierge.
3 out of 5
by A verified traveller from Ontario. Canada

First time at top end hotel in the downtown.

Posted 05-Aug-2014
Pros: Location and view from room.
Cons: Nothing extra for the big price tag of room. Not even a call from front desk to see how things are going once checked in.
Location: John Hancock building next door. Michigan ave right outside door so great location.
For the price other that the room view of lake would be much better at a more modest priced hotel downtown which is where we have stayed in past. Extra money for room in top end hotel not worth it for me. Not even a newspaper left outside door in the mornings.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, great location

Posted 31-Jul-2014
Pros: Location, condition of the property and the friendly staff.
Location: Shop stores in miracle mile, in front of John Hancock building, a short walking distance to navy pier.
Excellent property, a half block away from michigan avenue. Wonderful staff, our room had a beautiful view of navy pier....
4 out of 5
Recommended
for Everyone
by A verified traveller from dubai

Best view and location.

Posted 27-Jul-2014
Pros: Location...
Cons: Waiter should be attentive on taking orders...
Location: Location is great...
It's in prime location and the concierge is very helpful. The downfall is the construction at the entrance. Accessible to restaurants and shopping center. The entertainment in the lobby is good.
5 out of 5
Recommended
for Everyone
by A verified traveller from new york, ny

very nice hotel in a great and accessible location

Posted 22-Jul-2014
Pros: excellent location and extremely friendly staff
Location: plenty of shopping nearby and a short walk to some great restaurants on Rush St
as two guests with minimal needs outside check in/out, i can only say that the staff was extremely friendly and courteous and that our room was very clean
3 out of 5
Recommended
for Families
by A verified traveller from knoxville tn

Great location but service not what I expected

Posted 19-Jul-2014
Pros: Housekeeping was more than great. She kept our room so neat even as messy as we were and location and the view from the room was amazing
Cons: Doormen and coffee people
Location: Location was great. John Hancock and mall nearby
Enjoyed our stay but was expecting more from the Ritz. I had not stay in one before but my daughter has and she did feel it was not up to par eithersuch as doors not being opened for us and she said when she asked about how the coffee machine worked she felt like she was bothering him for the morning coffee downstairs which if had not been the Ritz we would not think anything abouT either of these. Other hotels havE given better services