Ratings based on 504 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Georgia

Great hotel

Posted 10-Sep-2014
Great location. Top-notch service. Great food. The workout facility was terrific too.
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

No home run - A Grand Slam!

Posted 10-Sep-2014
Wonderful stay at The Ritz Chicago. Ultra clean hotel backed up with exceptional service. Sarah on The Dec bar was a great waitress for us serving up Gluten Free options which made our 6 day stay perfect.
5 out of 5
Recommended
for Everyone
by A verified traveller

Ritz Carlton Chicago - September 2014

Posted 07-Sep-2014
Pros: Service, location
Location: Right off Michigan Ave - Easy to walk to shopping, sightseeing and restaurants. Also close to subway station. Looked at Lake Michigan and Hancock BL
The room was very nice. Service from front desk (Rosa) and concierge outstanding. Perfect location. I will definitely be back.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Sep-2014
Very clean and bed was very very comfortable, the view was great would recommend to everyone .
5 out of 5
Recommended
for Everyone
by A verified traveller from minnesota

Perfect location for a weekend shopping and dining

Posted 01-Sep-2014
Very nice and relaxing. Staff was customer focused and professional.
5 out of 5
Recommended
for Everyone
by A verified traveller

The Ritz WaterTower is tops

Posted 21-Aug-2014
Pros: Service, views from room.
Location: Right on Michigan Avenue shopping, quick walk to lakefront.
I stayed there with my wife on our 27th anniversary. I asked for some special things and it was all done as one would expect with the Ritz. Outstanding service. Plus we had a lake view from the room and could watch the air show over North Avenue Beach from our room!
5 out of 5
Recommended
for Everyone
by A verified traveller from Little Rock

Beautiful hotel in the heart of Chicago

Posted 20-Aug-2014
Pros: Everything
Cons: The air-conditioning in my room was so-so. I was warm and couldn't get it to cool. I also had a corner room, that may have been the issue.
I have stayed here before, while visiting a daughter in college in downtown Chicago. It is consistently a positive experience. Staff is always very responsive. Restaurant is wonderful. Food very good! Great room service, as well. Will stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Hampshire

Quiet stay in the heart of the city.

Posted 11-Aug-2014
Pros: Excellent room that was clean, comfortable, and very quiet. I was across the elevators, and didn't hear anyone come or go during the night.
Cons: A little unusual to enter the lobby on the 12th floor. Not a deal breaker.
Location: Shopping and great dining are in easy reach. You are within walking distance to the lakeshore as well. This hotel has an excellent location.
I recommend this hotel without any second thoughts. The room was very quiet, clean, and comfortable. Concierge was very helpful. There staff arranged an excellent meal at a nearby hotel, and assisted me to get tickets for the afternoon Cubs game. I found the exercise machines in the spa very clean and in good working order as well. In addition, room service meals were as good (if not better) than anything at local restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveller from w

Great location; excellent service!

Posted 09-Aug-2014
We had a very good experience at this hotel. Everything was very well done, including all amenities. The staff was also extremely friends and attentive to our needs; they made travelling with a toddler easy for us. The rooms are very plain, but spacious and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller from north lincs, uk

Excellent city hotel

Posted 07-Aug-2014
Pros: Everything
Location: A perfect location for sightseeing, shopping or watching the world go by! Bus tours and river and lake boat tours close by. Easy walks to lake.
Our two-night city break in Chicago was everything we could have wished. Excellent location. We had a beautiful room with lake views. Staff were charming and helpful both reception and concierge.