Ratings based on 604 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom N/A

Great stay

Posted 25-Dec-2014
Quite a few thoughtful touches like two luggage racks in the room and a computer in reception that you can use to check in to your flight and print your boarding pass.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Milwaukee

Annual Christmas Shopping on Michigan Ave

Posted 23-Dec-2014
Pros: Location, room views and comfort, bar service was great.
Cons: Keep doing what you are doing.
Location: Shopping at Water Tower, Christmas Lights on Michigan Ave.
Always a first rate place, nice to stay inside to Water Tower, great Service, gave us excellent restuarant advice and got us reservations at Bavette's which is a very tough reservation to get.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Milwaukee

Posted 15-Dec-2014
Everyone was so nice and helpful. Excellent customer service.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and hotel experience

Posted 12-Dec-2014
Cons: Clean bathroom floor corners better and possibly bleach or replace grayed-out white rugs in bathrooms.
Location: Mag Mile, dining, nightlight right outside door.
Had an excellent weekend stay for son's birthday. Positives: Pool, food, bar/lounge area, festive decorations for the holiday season, check-in staff and location to Mag Mile. Negative: Bathroom floor was dirty in corners and white rug looked a little gray.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom chicago

Xmastime weekend getaway

Posted 08-Dec-2014
Pros: location, great hotel (clean, great staff, good restaurant)
Cons: I cannot think of anything that needs improvement...
Location: shopping, dining, strolling the magnificent mile, museums, music, nightlife....sports...Chicago has it all and the Ritz sits in the heart of the city
we spent only the weekend strolling Michigan Ave and enjoying the sites and sounds of the city during Xmas; the hotel staff were congenial, helpful, courteous, and kind; great location; the room was ready early, clean; the bed was extremely comfortable; we dined at the restaurant and the food and staff were both fantastic; all in all a wonderful experience; I should recommend a stay here to anyone! We even received a bag of popcorn in our car for the ride home....
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Dec-2014
great hotel, good room service, great location, clean, good view........
5 out of 5
Recommended
for Everyone
by A verified traveller

Dream hotel

Posted 30-Nov-2014
Pros: Location, services, cleaness, space,staff.
I cannot expect a better hotel. We booked the Ritz for the first time in Chicago and we had a wonderful time. We were upgraded to a suite, the location, the quality of the services, everything was perfect. We found our dream hotel in Chicago.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Milwaukee

Great close to shopping

Posted 24-Nov-2014
Pros: Champagne and hot chocolate
Great for Christmas Tree lighting and water tower shopping and Christmas parade near by.
4 out of 5
Recommended
for Everyone
by A verified traveller

Executive suite w lake and Michigan avenue view

Posted 23-Nov-2014
Pros: Wonderful staff - very nice
Cons: Dust, dust, dust
Very nice room, but dusty! Good room but definately not on par w competitors at the $600-800/night range Won't go again, would probably try other Four Seasons property next year
5 out of 5
Recommended
for Families
by A verified travellerfrom Riverside, CA

Great location

Posted 23-Nov-2014
Pros: Very kind staff. Location.
Cons: Room temperature was a bit out of control when the weather gets really cold during winter.
Location: Hancock Center, Shopping mall. Macy Dept store.
We stayed there for 4 nights with our 2 year-old son. Great location and very kind staff. Most of all, the hotel is connected to the Water Tower Mall, which is perfect for a family with little kids when the weather is very cold. We enjoyed a lot.