Ratings based on 631 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom f

Perfect in every way!

Posted 10-Feb-2015
Upon arrival we were immediately greated outside, our bags taken and courteously directed to front desk. The attendand at the desk offered us a reasonably priced upgrade to a one bedroom suite with a gorgeous view which was ready for us even though we had arrived very early. We went up to our suite and our bags were already there. The remainder of our stay was just as pleasant! Room service was first rate, food was excellent, turn down service... You name it... It was perfect.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice week end downtown

Posted 09-Feb-2015
As the receptionist was showing us where the elevators were she heard that we were downtown to celebrate my birthday. That evening when we got back to the room, we found a piece of cake, candles and matches and a note that said Happy Birthday. A nice touch! A deluxe hotel with great service.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and friendly staff

Posted 31-Dec-2014
Enjoyable stay and beautiful facility recommend it to any one location is great and convenient
5 out of 5
Recommended
for Everyone
by A verified travellerfrom champaign

Beautiful location!

Posted 30-Dec-2014
Super stay! Everything was at the expected high standards and then some. Great stay
5 out of 5
Recommended
for Everyone
by A verified travellerfrom N/A

Great stay

Posted 25-Dec-2014
Quite a few thoughtful touches like two luggage racks in the room and a computer in reception that you can use to check in to your flight and print your boarding pass.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Milwaukee

Annual Christmas Shopping on Michigan Ave

Posted 23-Dec-2014
Pros: Location, room views and comfort, bar service was great.
Cons: Keep doing what you are doing.
Location: Shopping at Water Tower, Christmas Lights on Michigan Ave.
Always a first rate place, nice to stay inside to Water Tower, great Service, gave us excellent restuarant advice and got us reservations at Bavette's which is a very tough reservation to get.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Milwaukee

Posted 15-Dec-2014
Everyone was so nice and helpful. Excellent customer service.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and hotel experience

Posted 12-Dec-2014
Cons: Clean bathroom floor corners better and possibly bleach or replace grayed-out white rugs in bathrooms.
Location: Mag Mile, dining, nightlight right outside door.
Had an excellent weekend stay for son's birthday. Positives: Pool, food, bar/lounge area, festive decorations for the holiday season, check-in staff and location to Mag Mile. Negative: Bathroom floor was dirty in corners and white rug looked a little gray.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom chicago

Xmastime weekend getaway

Posted 08-Dec-2014
Pros: location, great hotel (clean, great staff, good restaurant)
Cons: I cannot think of anything that needs improvement...
Location: shopping, dining, strolling the magnificent mile, museums, music, nightlife....sports...Chicago has it all and the Ritz sits in the heart of the city
we spent only the weekend strolling Michigan Ave and enjoying the sites and sounds of the city during Xmas; the hotel staff were congenial, helpful, courteous, and kind; great location; the room was ready early, clean; the bed was extremely comfortable; we dined at the restaurant and the food and staff were both fantastic; all in all a wonderful experience; I should recommend a stay here to anyone! We even received a bag of popcorn in our car for the ride home....
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Dec-2014
great hotel, good room service, great location, clean, good view........