Meeting facility

Reviews of Palmer House a Hilton Hotel

4 out of 5
Palmer House a Hilton Hotel
17 E Monroe St, Chicago, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 573 out of 1154 reviews" "
Rating 8 - Good. 235 out of 1154 reviews" "
Rating 6 - Okay. 164 out of 1154 reviews" "
Rating 4 - Poor. 103 out of 1154 reviews" "
Rating 2 - Terrible. 79 out of 1154 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this historic hotel. It was walkable to our destinations including museums and restaurants. The staff was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice (and extremely busy and packed with people), rooms were great. Great location to get a Chicago experience. Clean rooms, but no option to use a refrigerator for personal items.
Stayed 1 night in Mar 2024

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and hotel. Highly recommend!
Stayed 2 nights in Mar 2024

4/10 Poor

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mallory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great, friendly staff. The parking was very convenient, right across the street.
Stayed 2 nights in Mar 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Cristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Small room and no view
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Cristina,Thank you for your review. It was a pleasure having you stay with us during your time in Chicago; however, we regret that you were not satisfied with your experience. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Take care, and we wish you safe travels.Sincerely,Henry DronelasHotel Manager

6/10 Okay

Nina

Travelled with partner
Liked: Staff & service
Hotel room is not what we expected. Room was a lot smaller.
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Nina,Thank you for staying with us recently. We regret to learn that your experience fell short of expectations. Your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Chicago.Sincerely,Henry DronelasHotel Manager

6/10 Okay

david, Benton Harbor

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
dirty clothes under bed from someones previous stay thick dust all around room woke up take shower an had huge bugs in there
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear David,Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us at your earliest convenience so that we can connect with you and discuss your stay further.Sincerely,Henry DronelasHotel Manager

2/10 Terrible

Brooke

Business traveller
Disliked: Cleanliness, staff & service, amenities
Check in time was 3pm, we got there at 5pm and we still didn’t have a room. Check in line took about an hour to get through to end up still not having a room. We finally got a text that our room was ready at 610pm. We got woken up at 2am with a full on party in the hall. Super disappointed with our stay
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Brooke,It is disheartening to learn about your experience at check-in and the noise you dealt with early in the morning. Please accept our heartfelt apologies for these concerns, and know that we will speak with our team to ensure similar situations do not occur again. Thank you for taking time out of your day to share your thoughts, and we hope you'll give us another opportunity to regain your trust someday. Sincerely,Henry DronelasHotel Manager

10/10 Excellent

Shantheis

Liked: Cleanliness
Overall good
Stayed 2 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Shantheis,Thank you for your review of Palmer House A Hilton Hotel. We're delighted you enjoyed your stay and would love to welcome you back soon!Sincerely,Henry DronelasHotel Manager

4/10 Poor

Kamieo, Elizabeth City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took over 45 minutes. When I got to the desk I was told my room was not ready despite being there over 1 hour after check in
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Kamieo,Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. We're saddened to hear we fell short of meeting your expectations and that you were disappointed with your check-in experience. Please accept our sincere apologies for the unexpected delays we encountered upon your arrival and any inconvenience this may have caused. We appreciate your patience and value your feedback as this allows us to address where we need to be doing better. We're grateful for your comments, and we hope to have the opportunity to welcome you back for a much-improved stay the next time you're in the area. Sincerely,Henry DronelasHotel Manager

2/10 Terrible

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem with the stay overall however what I did not like was I was surprised by a $25 fee I was charged at the hotel. I actually complained about it and they referred me to my email from Expedia and sure enough it was there however it was not clear to me when I booked, I feel hidden in the fine print. They do use it as a credit, but I checked in late so never able to use the credit. I felt slighted by this. It should be made Clearer at booking I feel. Whether you did or did not make it clear I was surprised so it was not clear enough and made of a bad experience for me overall with the hotel and Expedia.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Mar 2024
Dear Scott,We appreciate your feedback, and we apologize for any distress about our fees. Unfortunately, we're not able to control where or how third-party sites list information. We recommend contacting the booking site with your concerns, and we hope you'll consider staying with us again should you be back in the area.Sincerely,Henry DronelasHotel Manager

6/10 Okay

Ketoura

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Staff is incredibly helpful and incredibly polite/ professional. Would recommend to everyone visiting Chicago.
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Leigh,Thank you for taking a moment to share your wonderful review. We know the Team at Palmer House A Hilton Hotel makes all the difference, and truly appreciate you highlighting the commitment of our wonderful team. They will be delighted to know you were impressed with their service and we look forward to welcoming you back for another memorable stay.Sincerely,Henry DronelasHotel Manager

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the setup of the room. It was a smaller room and because of that the furniture placement was odd. Additionally, the bathroom was small with no fan and only a ligjt in the mirror. I have stayed at the palmer house hotel many times in the past and alway had better accommodations. The hotel itself is great. It is in a good location and the staff is very friendly and helpful. I would recommend the hotel to other, but not room 9 263.
Stayed 3 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Dave,Thank you so much for the high rating. We're so happy to know that our prime location and friendly service left a positive impression on you during your visit. That being said, we apologize for any disappointment in our accommodations and we will be sure to discuss your feedback regarding this matter internally. We hope you will consider coming back to give us another chance in the future; we're confident that we can deliver a better stay. Sincerely,Henry DronelasHotel Manager

10/10 Excellent

Timothy A

Liked: Cleanliness
Stayed 5 nights in Dec 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
did not like resort fee and how it was explained at check in. we did use the features of the add but would have been nice to know up front.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Edward,Thank you for staying at Palmer House A Hilton Hotel and sharing your feedback. We understand the importance of clear communication regarding fees and will strive to ensure all charges are fully explained at check-in. Your insights help us improve, and we hope to have the opportunity to serve you better in the future.Sincerely,Henry DronelasHotel Manager

10/10 Excellent

Mary

Stayed 1 night in Mar 2024

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff is super nice! Only complaint is that I was told I would receive a beverage credit for the minibar by reception but still got billed to my credit card.
Stayed 3 nights in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Ryan,Thank you so much for the high rating. We're so happy to know that our housekeeping team impressed you and that you had a great time with us overall. That being said, please reach out to us offline regarding any billing concerns, as we never want to leave a matter like this unresolved. We hope you will consider joining us again soon. Sincerely,Henry DronelasHotel Manager

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Gordon

Travelled with family
Beautiful lobby. Staff extremely friendly and helpful.
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Gordon,From our entire Team, thank you for staying with us at the Palmer House A Hilton Hotel. Hosting you was such a pleasure, and we're designing that our accommodations and service made such a great impression on you. Hopefully, you will return soon for another terrific experience!Sincerely,Henry DronelasHotel Manager

10/10 Excellent

Ed

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

lynne f

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked for us!
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Lynne,We're proud to receive your excellent rating of Palmer House A Hilton Hotel! It's good to know our property met your needs well. Thank you for choosing to stay with us, and we hope you'll return.Sincerely,Henry DronelasHotel Manager

6/10 Okay

Mete, Manhattan Beach

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very outdated. Carpets old
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Mete,Thank you for sharing your thoughts with us. We're concerned about your observations regarding outdated aspects of your stay. We're continuously working on improvements and hope to provide a refreshed experience on your next visit. Sincerely,Henry DronelasHotel Manager

10/10 Excellent

KEVIN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An historic property with so much character! My preferred hotel choice for the loop area of downtown Chicago, and close to theatres, dining, and shopping. Also, we love the bar and adjecent area, great people watching
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Kevin, Thank you for your glowing review of Palmer House, a Hilton Hotel! We're thrilled to be your preferred choice in downtown Chicago. It's wonderful to hear that you got to enjoy our atmosphere, history, and location. We look forward to welcoming you back to Palmer House for another memorable stay.Sincerely,Henry DronelasHotel Manager

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
I love historical places. The hotel is amazing. Just to sit and and a drink.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Cecilia,We're thrilled you appreciated the historical charm of Palmer House A Hilton Hotel! It's wonderful that you found it amazing and enjoyed the opportunity to sit and savor a drink in such a unique setting. Thank you for sharing your experience, and we hope to have the pleasure of welcoming you back for more memorable moments in the future.Sincerely,Henry DronelasHotel Manager

8/10 Good

Neftalí cruz

Liked: Property conditions & facilities
Low price for parking
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Neftali,Thank you for taking the time to share your review with us. We're pleased to offer affordable parking options for our guests. Your satisfaction is important to us, and we strive to provide great value during your stay. Thank you for choosing us, and we hope to welcome you back for another visit soon.Sincerely,Henry DronelasHotel Manager

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets on the bed had stains on it. Bathroom was poorly cleaned, had all kind of toothpaste stains on the mirror. I don't think so I will be staying there again. The price of the room did not match the quality of the room.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear James,Thank you for bringing these concerns to our attention. We're disappointed to hear about the issues you encountered during your stay, especially regarding cleanliness. What you describe does not meet our standards of excellence, and we apologize for any inconvenience caused. Your feedback will be utilized to ensure these issues are addressed and resolved promptly. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.Sincerely,Henry DronelasHotel Manager

10/10 Excellent

holly

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, luxurious and clean
Response from General Manager on 18 Feb 2024
Dear Holly,Thank you for your compliments on our clean, beautiful property! We're glad you enjoyed your visit, and we look forward to hosting you again at Palmer House A Hilton Hotel.Sincerely,Henry DronelasHotel Manager

8/10 Good

Austin

Travelled with family
Liked: Staff & service, property conditions & facilities
Absolutely beautiful place, rooms were definitely not sound proof and the sheets I got were ripped when I got there but that’s the only complaints I could see. Other then that one fo the most beautiful, we’ll designed hotels I’ve ever Stayed in
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Austin,Based on your rating, it appears you had an overall good experience at Palmer House A Hilton Hotel, and we're glad you enjoyed our lovely property. Your feedback is valued as we constantly aim to make the appropriate changes and improvements, and we cannot wait to welcome you back for an even better time.Sincerely,Henry DronelasHotel Manager

10/10 Excellent

Harry

Stayed 4 nights in Feb 2024

8/10 Good

John

Stayed 1 night in Feb 2024

8/10 Good

Wakisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palmer House is a beautiful hotel in a convenient location. Walkable to several restaurants and site seeing.
Stayed 3 nights in Dec 2023
Response from General Manager on 2 Feb 2024
Dear Wakisha,Thank you for staying with us at Palmer House A Hilton Hotel during your time in Chicago! Our Team would love to earn that fifth and final rating star, so please come back and see us the next time your travels bring you to the Windy City.Sincerely,Henry DronelasHotel Manager

6/10 Okay

Laura

Travelled with partner
Porter's Burger Bar was great, location and parking are convenient, historic main spaces are lovely. Lockwood Express (including "famous" brownie) and in-room snacks were stale and overpriced. Service was hit or miss. Guest rooms and hallways are on the small side and feel somewhat run down. Some Chicago hotels at this price point include more standard services for free like Wi-Fi, breakfast, and sometimes parking. But the location can't be beat for what we were in town for, the stay was quieter at night (better insulated from outside noise) than some places we've stayed in Chicago, and it was fun to stay in such a historic hotel.
Stayed 2 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Laura,We are thrilled that you enjoyed the historic value of our property and enjoyed our convenient location in Chicago. The experience that alone provides cannot be beat. However, we are disheartened that we could not meet all of your expectations. We will be sure to share your feedback with our team so we can make improvements that will enhance the guest experience. We look forward to welcoming you back for a perfect stay. Sincerely,Henry DronelasHotel Manager

10/10 Excellent

Katelynn, Tustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying there and loved everything about it!!
Stayed 3 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Katelynn,It's wonderful to hear you had such a positive experience during your recent stay with us at Palmer House A Hilton Hotel. Thank you so much for taking the time to share your lovely review, and we hope to have the pleasure of your company on another occasion.Sincerely,Henry DronelasHotel Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Suzanne

Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff and beautiful indoor pool.
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Ann,Thank you for your positive feedback. We're delighted that you found our Team to be professional and enjoyed our beautiful indoor pool. Providing excellent service and amenities is a priority for us, and we're pleased that we met your expectations. We look forward to welcoming you back to Palmer House A Hilton Hotel for another great experience in the future. Sincerely,Henry DronelasHotel Manager

6/10 Okay

cynthia

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Janet I

Stayed 1 night in Jan 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Laurens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maureen at the reception desk was an absolute peach and really elevated the experience!
Stayed 2 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Laurens,Thank you for choosing to stay with us at Palmer House A Hilton Hotel. Impressing every guest with our exceptional service is a top priority for us, so we're thrilled to read Maureen was able to uphold this standard. We'll be sure to pass along your compliments! The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Henry DronelasHotel Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in the world.
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Christopher,It's always a pleasure to hear that our guests have had such a positive experience! We consider your kind words a great compliment indeed! On behalf of us all at Palmer House A Hilton Hotel, thank you for sharing your lovely review, and we hope to have the opportunity to welcome you back soon.Sincerely,Henry DronelasHotel Manager

2/10 Terrible

Josette

Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay, very friendly & helpful staff.
Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Alyson,It was such a pleasure having you as our guest! At Palmer House, a Hilton Hotel, our team is committed to providing high-quality guest service, so we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!Sincerely,Henry DronelasHotel Manager

10/10 Excellent

TRACY

Liked: Cleanliness, staff & service, property conditions & facilities
I like historic history of the property, and I love the follow up by the staff to ensure your stay is enjoyable.
Stayed 2 nights in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Tracy,Thank you for your kind words. We're delighted to hear that you appreciate the historic charm of our property and the attentive service provided by our Team. Our goal is to ensure our guests have an enjoyable stay, and we're pleased to know we've succeeded in making your experience memorable. We look forward to welcoming you back to Palmer House A Hilton Hotel for another relaxing stay. Sincerely,Henry DronelasHotel Manager