Ratings based on 1,879 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Fall Break trip to Chicago

Posted 17-Oct-2014
The staff and door men at The James were super friendly and helpful. The hotel was so conveniently located that we walked everywhere. The rooms were clean and well stocked. We are already talking about staying there when we go back for Christmas
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Oct-2014
Great stay. Especially useful was the late checkout.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dublin, Ireland

Fantastic hotel

Posted 14-Oct-2014
Pros: Everything was great.
Location: Great location. Very close to Michigan Ave. Within easy walking distance to the river cruise, which is a must.
We had a wonderful stay in this hotel. The staff were so helpful and attentive. The location is really good with some lovely restaurants nearby.
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington, DC.

Great Location, Great Staff, Great Hotel

Posted 10-Oct-2014
Pros: I liked the modern TVs and updated bathrooms. I stayed in the suite with a king bed and the room was pretty spacious. Best of all.....the location!
Cons: The elevators are pretty small.
Location: Eataly.........nuff said.
I spent 4 days/nights in Chicago for my birthday and stayed at the James Hotel. When I arrived, the front desk was extremely friendly, helpful and welcoming. The lobby was buzzing with action. Being situated with the #1 rated steakhouse in Chicago doesn't hurt either. The room was suite and relatively spacious. The doormen were all very friendly and courteous. The thing that I liked the most was the location. The hotel is situated very close to several first rate restaurants and the Magnificient Mile which is great for shoppers.
Comment from Hotel Management
14-Oct-2014 by Stephen Blackford, Hotel Management
Dear Steven, I am happy to hear that The James was able to help you enjoy your birthday celebration in Chicago. It sounds like you really liked your room and all the amenities that it offers like the Intelligent Nutrients bath products and the not so mini bar. Hopefully staying at The James Chicago will become a birthday tradition for you. Thank you for taking time to offer some feedback regarding your recent stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveller

Long weekend

Posted 09-Oct-2014
Pros: I liked the room and location.
Cons: I didn't like the bathroom products at all. It seemed to be either hot or cold in the room.
Location: Location was fantastic and very easy to walk to downtown and nightlife.
The hotel is in a great location, the staff was very helpful and polite.
Comment from Hotel Management
14-Oct-2014 by Stephen Blackford, Hotel Management
Our staff and the location are two of our greatest attributes and I'm glad you were able to take notice during your stay at The James. During your next visit to Chicago we hope to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveller from Indianapolis

Downtown Chicago Hotel

Posted 07-Oct-2014
Cons: Please fix the toilet in room 1010!
Location: Oodles
Beautiful hotel. Loved the art in the rooms and on display. Loved the robes and toiletries provided. Only downside was our toilet creaked every time I sat on it (I am not big).
Comment from Hotel Management
14-Oct-2014 by Stephen Blackford, Hotel Management
Dear Indiana Mom, I am very excited to hear that you loved the art that was on display throughout the hotel, it comes to us from the Monique Meloche gallery and if you are ever interested many of the pieces are available for sale. You also mentioned our bath products and I agree the Intelligent Nutrients products in the guest rooms are a great amenity. I am terribly sorry to hear about the issue with the toilet, I will make sure our engineering team looks into this matter. Thank you for taking the time to offer some feedback regarding your recent stay at The James.
5 out of 5
Recommended
for Couples
by A verified traveller

Outstanding place to stay

Posted 04-Oct-2014
Pros: Staff
Very professional staff, was able to use their bikes at no cost for a lovely ride along the lake. Beds are very comfortable.
Comment from Hotel Management
10-Oct-2014 by Stephen Blackford, Hotel Management
You mentioned two excellent amenities that most guests love here at The James; bikes and beds. Our complimentary bikes are great to take out and enjoy a ride along the lake as you did or through various neighborhoods throughout the city. The beds in the room are amazing especially after a long bike ride. We look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Staff and service!!!

Posted 03-Oct-2014
The staff was excellent and service was wonderful. I loved the hotel!
Comment from Hotel Management
10-Oct-2014 by Stephen Blackford, Hotel Management
I would like to thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I am glad that you took notice of our customer service. We place a very high priority on guest service and making sure all guest needs are met.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hamilton, Ontario, Canada

Special Weekend

Posted 01-Oct-2014
The hotel is situated in one of the best downtown neighbourhoods, if not the best. Just off the Magnificent Mile, the hotel also features a renowned steak house, rated #1 in Chicago. The hotel was a pleasant experience to return to after a day of enjoying the wonderful city of Chicago.
Comment from Hotel Management
04-Oct-2014 by Stephen Blackford, Hotel Management
David Burke's Primehouse is a great steak house and we are very lucky to have it located inside The James Chicago. While you dined with us I hope you were able to take a tour of our Himalayan salt room where we dry age all of our meat on site, definitely worth it. I hope that during your stay you were able to walk to all of your destinations around the neighborhood, there is quite a bit to see. Thank you for taking the time to offer some feedback regarding your recent stay at The James Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveller from Newport Beach

Posted 01-Oct-2014
Pros: Location, design, and hot shower
Cons: The in room coffee situation was less than ideal. The Starbucks Via did not taste very good. The plug in which you use the in room kettle was also bro
Location: Close to great shopping on Michigan Avenue and Miracle Mile. Rent the City Divvy bikes. We had great weather and rode them from Millennium park.
I had a very positive experience at The James Hotel. The staff member that greeted me was very helpful and hospitable. We sought the advice of the Concierge an hour later and had the same experience. She provided us with some simple must sees as our trip was short and it was my first time visiting Chicago. The room was spacious, clean, well planned out. We will definitely stay there again.
Comment from Hotel Management
10-Oct-2014 by Stephen Blackford, Hotel Management
Dear Reagan, Thank you for taking the time to offer some feedback regarding your recent stay at The James Chicago. I am very happy to hear that the service provided to you was excellent. Our customer service is the most important thing to us and that it stood out to you is a great feeling. Hopefully your next trip to Chicago is a longer visit so that our concierge team can send you to some great attractions and restaurants.