Ratings based on 2,108 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Florida

Well located, upper floors are quieter than lower

Posted 19-Dec-2014
Pros: Quiet room
Cons: Too many people with their hands out
Location: Right around the corner from Eataly (Italian market with restaurants), just off Michigan Ave with all it's shopping
Right in the heart of downtown Chicago, the James is well situated. Dining and shopping are right out the door.
3 out of 5
by A verified travellerfrom NYC

Who designed the room?

Posted 14-Dec-2014
Pros: Three cheers to the staff for getting me in early.
Cons: Furniture selection and bathroom maintenance.
Convenient location and very nice, helpful staff. What a great start...and then the disappointment of a room with furniture that is frankly goofy and does not fit the layout (an obstacle course to get in/around), a squealing shower and a slow draining tub. Is it that hard to get things right inside the room?
4 out of 5
Recommended
for Couples
by A verified travellerfrom New York City

Very helpful front desk staff

Posted 08-Dec-2014
Pros: Bedding, staff, room
Location: Location is superb for everything
The bedding is exceptional. Bathroom OK - very small, not at all luxurious. The rooms have lots of outlets and the right amount of furniture. The ambience is chic and young. I had a very comfortable stay
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ontario

Perfect location.

Posted 28-Nov-2014
Fantastic location. Doorman's lunch recommendation was great. Staff very friendly.
Comment from Hotel Management
04-Dec-2014 by Stephen Blackford, Hotel Management
Dear s, Thank you for taking the time to offer some feedback regarding your most recent stay at The James. With so many dining options within close walking distance I am glad that our doorman was able to recommend one that was to your liking. We always do our best to make sure our entire team is well educated on the surrounding neighborhood.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Comfort in the heart of the City

Posted 22-Nov-2014
Traveled to Chicago for a business conference and stayed at the James for three nights. The hotel was quiet and well located. Very comfortable room, friendly staff, nice gym and just around the corner from Eataly. What could be better. My room did not have a view and that was the only thing that was missing. I like the small lobby so you don't feel on display when you go and come from you hotel room
Comment from Hotel Management
25-Nov-2014 by Stephen Blackford, Hotel Management
Being located just one block off of Michigan Ave. is a great bonus for us to have. The onsite gym at The James is top notch and was designed by Equinox fitness. Thank you for taking the time to offer some feedback regarding your recent stay at The James.
5 out of 5
Recommended
for Couples
by A verified traveller

Amazing hotel

Posted 15-Nov-2014
Pros: Everything
Cons: Nothing
Me and my wife stayed here while going to a Concert at Chicago Theater. The staff and room was amazing. They actually have comfortable beds, unlike many other hotels. We had a great time!
Comment from Hotel Management
25-Nov-2014 by Stephen Blackford, Hotel Management
Dear Nic, Our beds are amazing! They are my personal favorite aspect of our rooms. I hope your concert went well and that The James team was able to enhance your visit to Chicago. We look forward to welcoming you back during your next visit to Chicago.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice Location

Posted 11-Nov-2014
Pros: location and staff
Cons: Room service -more all day accessible menu - front desk needs to know menu better
Nice Room but felt a little worn down, still comfortable and clean - staff were all very nice and accommodating - shower was terrible - tub felt cheap and shower head did not move
Comment from Hotel Management
25-Nov-2014 by Stephen Blackford, Hotel Management
Thank you for taking the time to offer some feedback regarding your most recent visit to The James. I would like to personally apologize for your room not being up to your standards or ours. On the other hand I am happy to hear that our staff was very accommodating during your stay, they are our most valuable asset. We look forward to welcoming you back during your next visit to Chicago.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom m

2 nights great studio room quite big

Posted 02-Nov-2014
Great room friendly service nice restaurant too Great toiletries!
Comment from Hotel Management
05-Nov-2014 by Stephen Blackford, Hotel Management
Dear r, The Intelligent Nutrients bath products that are offered in all of our guest rooms are amazing! I have purchases some for personal use in the past. David Burke's Primehouse is a great restaurant, named Chicago's best steakhouse by Chicago magazine, and they serve all three meals as well as providing all of our in room dining options. Thank you for taking the time to offer some feedback regarding your most recent stay at The James.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Saint Louis

Trendy downtown stay

Posted 02-Nov-2014
The location is awesome, but parking was a bit of a letdown. Paying $45 for self park, or $60 for valet is a bit ridiculous. Overall though, awesome place.
Comment from Hotel Management
05-Nov-2014 by Stephen Blackford, Hotel Management
Dear Mike, I completely agree with you in regards to parking downtown. Unfortunately with parking availability at a premium and the taxes on parking it can be difficult to find reasonable parking in the area. I would recommend taking public transportation during your next visit as it is much more economical and a great way to see the city. Other than parking I am very pleased to hear that your trip was a success and that The James met your standards. We look forward to welcoming you back during your next visit to Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveller

The James Chicago - great hotel

Posted 01-Nov-2014
Pros: Awesome location and the staff were great!
The location was great and the staff was really helpful. We got there early and they actually called my cell phone when the room was ready. The concierge had great suggestions on what to do and where to go.
Comment from Hotel Management
25-Nov-2014 by Stephen Blackford, Hotel Management
I am very glad to hear that you had such a wonderful stay at The James while in Chicago. We have an amazing concierge team so I have no doubt that whatever they told you to do was on point. We look forward to welcoming you back during your next visit to Chicago.