Ratings based on 2,284 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Great hotel. Staff was amazing!

Posted 04-Jul-2015
Very, very nice stay. Hotel was wonderful and we walked to everything!
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Wonderful location, amazing staff!

Posted 02-Jul-2015
The staff was SO friendly and very helpful whenever we have any questions. They were able to make recommendations for bars and restaurants for myself and my friend, and were happy to help! The rooms were very modern with a quaint feel as it is a boutique hotel. The location was just perfect- not right in the loop but close enough to walk there however we spent most of our time in the area just north of the loop. Overall I thought it was excellent! Also, check out at 2 pm was a big plus for us!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Stay, would go back

Posted 01-Jul-2015
Stayed for 4 nights. Great location just off magnificent mile. Great staff and reasonable price per night! Didn't use spa or gym so I cannot comment on that. Our room, with two double beds was a generous size and house keeping did a decent job. The restaurant in hotel was disappointing for breakfast so didn't have dinner there.
5 out of 5
Recommended
for Students
by A verified traveller from Vero Beach Fl

Great hotel and great location

Posted 01-Jul-2015
Pros: Nice rooms and lounge area.
Cons: nothing
Location: near Michigan area. Great restaurants and shopping
We only stayed 1 night but the staff was extremely helpful
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 29-Jun-2015
The room was clean, not a great view, but then again we didn't go there to look out the window.The hotel is located to some great places to eat. If you are a walker, like I am you can take a nice stroll down river walk or the Hancock building to see an amazing 360 degree view of the city. Staff is very helpful with directions, taxis, just about anything you need. We would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from M

Great Room, Great Location

Posted 22-Jun-2015
Clean room. Comfortable bed. Modern decor. Nice amenities. Fantastic city location!
Comment from Hotel Management
30-Jun-2015 by Stephen Blackford, Hotel Management
Dear M, Thank you for noticing our amenities. Having items like our Intelligent Nutrients bath products and no so mini bar in all our guest rooms is a great feature to be able to offer all of our guests. You are also correct in noting that our location is fantastic, we are very centrally located with many attractions within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Very nice hotel, in a great location.

Posted 22-Jun-2015
Pros: Room, decor, service, location, food
Cons: I really don't know. The hotel was quite nice, and a great value.
Location: You're right off the Magnificent Mile in River North, so lots of shopping, restaurants, clubs
Check-in was handled very quickly and professionally. We received a room upgrade, and the room was fantastic. Quite roomy, nicely appointed, clean, great ambiance. Room service is provided by the hotel's restaurant, David Burke's steakhouse, which is an upscale Chicago steakhouse. The food was fantastic. My stay at the hotel was a pleasure all around, and I will definitely stay here again.
Comment from Hotel Management
30-Jun-2015 by Stephen Blackford, Hotel Management
Dear Joe, We can't wait to have you back at The James! I am happy to hear that we were able to offer you an upgrade during your stay. It is great that we are able to offer an in room dining menu that features items from the kitchen of David Burke's Primehouse. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jun-2015
Great hospitality , location is excellent , recommend staying here
Comment from Hotel Management
30-Jun-2015 by Stephen Blackford, Hotel Management
We love recommendations, please continue to do so! Our location and our service are the things we hear the most about in guest reviews and we never tire of hearing about how our guests are treated during their stay at The James. Thank you for taking the time to offer some feedback regarding your most recent stay at The James.
5 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis, MO

Sophisticated, Elegant & Friendly

Posted 19-Jun-2015
The James provided top notch lodging combined with incredibly attentive, cordial and helpful staff. Great place to stay in the heart of Chicago.
Comment from Hotel Management
30-Jun-2015 by Stephen Blackford, Hotel Management
Dear Eli, Our location is difficult to beat, being one block off of Michigan Ave. offers many attractions within walking distance without the foot traffic of being directly on Michigan Ave. The service our staff provides is something we pride ourselves on, so thank you for noticing. We would love to have you back during your next visit to Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 15-Jun-2015
Pros: Staff was very friendly and helpful
Cons: Room was very small with two full size beds.
Location: Great location near shopping and restaurants
Mystery hotel was in great location but room was on the small side with two full size beds instead of queens. Bathroom was nice but no fan so steamed up. Staff was great, very friendly and helpful. Later checkout time than most, 2pm!
Comment from Hotel Management
30-Jun-2015 by Stephen Blackford, Hotel Management
Well now The James is no longer a mystery to you and we would love to have you back during your next visit to Chicago. Our 2pm checkout time is a very unique feature and we enjoy giving our guests the extra time to sleep in, make one last shopping trip, or try one more restaurant before leaving.