Ratings based on 2,248 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-May-2015
Good location Friendly staff Awesome bed Good sized gym
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 27-May-2015
Good location close to Michigan Avenue. The room is clean and comfortable.
2 out of 5
by A verified travellerfrom Highland Park, IL

Disappointing

Posted 26-May-2015
Pros: the low price
Cons: freshen up rooms, paint, clean up dings in drywall and furniture.
Location: very noisy, many good restaurants in walking distance
Very noisy location, rooms have seen lots if wear and tear and staff underenthusad, probably good for a business traveler.
3 out of 5
by A verified traveller

Disappointing expected more.

Posted 25-May-2015
Was excited to stay here after reading reviews and images of rooms/hotel on website but was pretty disappointed. Room was ok. Bathroom/shower was biggest disappointment not at all what was expected at this level of hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 12-May-2015
Pros: location in the magnificent mile, middle of almost everything.
Location: Lots of places to eat nearby.
Very nice hotel, 2nd time staying here. Front desk is really nice.
Comment from Hotel Management
14-May-2015 by Stephen Blackford, Hotel Management
I love to hear from return guests. A repeat guest is the best review we can possibly have. Our front desk does an amazing job being our front line and making a great first impression for our guests. We look forward to your 3rd stay at The James!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Birmingham, AL

Best hotel experience I have ever had

Posted 11-May-2015
Pros: Incredible service, great location
Location: Close to Million Dollar Mile if you like to shop. Close to Chicago mass transit if you want to go do something else
Hotel is in a great location. Convenient to Million Dollar Mile, good restaurants, and all of Chicago's transportation. What makes this hotel exceptional is the staff. Everyone was exceedingly friendly and focused on our experience. They offered suggestions for things to do, asked how they could accommodate any requests. As an example, the weather was rainy and we did not have an umbrella. As we were leaving the employee in the lobby stopped us and offered to us a hotel umbrella, we did not even need to ask. Every requests was met with a friendly 'yes'.
Comment from Hotel Management
14-May-2015 by Stephen Blackford, Hotel Management
Thank you for the glowing review. I am happy to hear that The James provided you with the "best hotel experience you ever had". We take extreme pride in the service our staff offers and is of the most importance to us. We look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great holiday near Michigan Ave

Posted 10-May-2015
Excellent hotel for a vacation or work in Chicago downtown. Hotel is very centrally located to restaurants and convention center.
Comment from Hotel Management
14-May-2015 by Stephen Blackford, Hotel Management
I am happy to hear that you not only enjoyed your time in Chicago but here at The James as well. We are very fortunate to have what I consider to be the perfect location in Chicago. We are one block from Michigan Ave. so everything is within walking distance but not on Michigan Ave. with the additional foot traffic.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

Great location, tremendous staff.

Posted 02-May-2015
Absolutely fantastic staff! Perfect location. Would definitely stay again.
Comment from Hotel Management
14-May-2015 by Stephen Blackford, Hotel Management
Thank you for taking the time to offer some feedback regarding your most recent stay at The James. I am very happy to hear that all the team members you encountered were more than helpful during your stay. As everyone notices our location is impossible to beat. We look forward welcoming you back during your next visit to Chicago.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom minneapolis, mn

Nice hotel with wonderful location!

Posted 20-Apr-2015
We stayed at the James Hotel for a weekend in April. We had a wonderful time, the staff is awesome! They are very helpful and very friendly. Any questions or concerns we had were addressed immediately and resolved. The rooms are nice and clean. The bed was very comfortable. I loved the location of this hotel! The only negative I have about the hotel is the noise. You can hear people in the hallway very easily which is a problem at 2 AM.
Comment from Hotel Management
22-Apr-2015 by Stephen Blackford, Hotel Management
I am glad to hear that your stay at The James was a success! I never get tired of hearing how great the service our team members provide is. That is something that is extremely important to us. You are correct, our beds are amazing, very luxurious and comfortable. I do apologize for the noise you experienced in the hallway so late at night. We look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom CA

Perfect hotel in an ideal location

Posted 14-Apr-2015
This trendy hotel has it all: excellent location, perfect size, casual elegance, great bar & restaurant (food's pricey but delicious); friendly, helpful, professional staff; spotless rooms with good amenities, very comfy beds, hip decor, fast elevators. We had a great experience & would highly recommend this little jewel of a hotel.
Comment from Hotel Management
21-Apr-2015 by Stephen Blackford, Hotel Management
Thank you for such a glowing review! You touched on some of our best features with our amazing beds, the in room amenities including the Intelligent Nutrients bath products, and the service our staff offers our guests is the most important thing we can provide to our guests. We look forward to welcoming back during your next visit to Chicago or maybe seeing you in the future when our LA property is completed in 2017!