Ratings based on 1,924 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Puerto Rico

Nice hotel in downtown

Posted 24-Dec-2014
Pros: The location is excellent and the rooms with lake view are great
Location: Close to everything downtown and good restaurants.
We got in late and the room was ready and clean, different from our previous hotel in NY. The staff was friendly and attentive.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, great location, but no on room coffee

Posted 23-Dec-2014
Loved everything, but no coffee maker in the room is just crazy. I'm guessing that was to make you go to the lobby and pay $5 for a Starbucks.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Posted 18-Dec-2014
I am from Chicago, and I wanted to get a room for my birthday as a treat for myself. I wanted a nice King Bed, good views of the city, and a pool with a hot tub. I got a Corner King Room on expedia. When I got there, the concierge noticed it was my birthday, which is nice. He claimed a Corner King on the 4th floor was the only one left. I can't recall exactly my response but I made it clear that was disappointing for me. After two minutes of him clicking around on the computer, he said he found a corner king suite, and he would give it to me. I was very happy to get the upgrade. The room was better than I expected it would be, 3304. The best thing is the view. It looked over Lake Michigan, Navy Pier, the river, and some downtown area, including the Trump Tower. There "may" be better views out there, but this was awesome and breath taking, and was 100% satisfied with the view. It was actually a foggy day and I still was impressed. The room had two bathrooms, a living area with a tv, a separate bedroom with a tv and with window, and another bathroom with a separate tub and shower. The bed was great, very comfortable. The room would impress anyone I know. It has all the bells and whistles one could expect for a hotel to have. It's not clear to me if they charge for internet or not or pool access, but they didn't charge me.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Seatle

Coming back every night felt like coming home

Posted 17-Dec-2014
Location: On the river, a couple of blocks from the Magnificent Mile, in the Loop, yet set apart from the rush and frenzy
A first-rate and very comfortable hotel, friendly and helpful staff, just the right scale, a good range of quality services without being overwhelming, very well-located. Fantastic beds and we enjoyed the room lighting. Coming back every night felt like coming home. Located on the River, a couple of blocks from the Magnificent Mile and walking distance, even in bad weather, to good restaurants, shops and attractions. Our room overlooked the River, the Navy Pier and the Lake, so we had a sense of openness and nature -- sun and light and air. We felt close to everything but not trapped in a big city. Maid, doorman, concierge and restaurant staff all went out of their way to help us.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom chicago

Nice hotel close to Michigan ave. easy access

Posted 16-Dec-2014
The only negative I can think of is we experienced problems with the tv
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago, IL

Can't beat views and location!

Posted 15-Dec-2014
Pros: Location, location, location.
Cons: Give me a coffee / tea machine in the room. Pillows, while lovely, are too large and may hurt your neck. Hotel is expensive, especially parking.
Location: Chicago is one of the greatest cities in the world, you don't need my help!
Can't beat the centralized location to not only the Mag Mile but State Street and Millenium Park as well. Pay the small up charge for a lake view - you will not be disappointed! Rooms are large but missing a coffee machine - don't know what you've got until it's gone! Small complaint however on an excellent hotel!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wheaton, Illinois

Great hotel - Great location

Posted 15-Dec-2014
Pros: Everything, especially the high tech elevators and having a refrigerator in the room.
Cons: In room coffee pot
Location: The hotel is centrally located and within walking distance to restaurants and many attractions.
The hotel is centrally located close to the new Maggie Daley Park, and within walking distance to many other attractions
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Dec-2014
The room was excellant. The bed very comfortable. I liked that the bathroom had both a tub and a separate shower. We ate at two of the restaurants and they both were delicious.
2 out of 5
by A verified travellerfrom Atlanta, GA

Expectations not met by the facilities.

Posted 15-Dec-2014
Pros: It was in the middle of Chicago, a good taxi rank and quick access to interesting places.
Cons: Fix the plumbing. The reaction to a running toilet should be relocate the guests to a room that isn't lousy right now, not a day later.
Location: Nice view on the river down to the lake, provided you're in rooms from xx01 to xx09. The other views are not very good.
Checked in late at night for our anniversaryand the lady who assigned the room couldn't have been nicer. Went to Amuse for a drink and the barkeep was a jerk. Up in the room, the toilet was filling every minute or so. Called down to switch rooms before we unpacked and all they could do was send a man up. He worked on it a while and said that was all he could do. At 2am it started running again. I called the desk to say I was going to turn off the water supply to get some sleep but expected something done in the a.m. Ruby said she would leave a note for the morning staff. After a great breakfast in the Geneva restaurant with truly professional staff we asked and the concierge seemed more concerned with what she couldn't do than with fixing it. I asked for the manager and was told he was busy. When Jeff got free he offered to switch our room. His smile was plastic and his tone patronizing, but full marks for being the one person there who stopped making excuses and fixed it. He offered us free drinks in Amuse, I hope not as a further insult but rather because he doesn't know how bad his night barkeeper's attitude is. The new room had plumbing with a slow trickle instead of the on/off filling. We closed the door and that quieted it enough to sleep. 2 rooms, 2 leaks--I wonder how much water is being wasted through poor maintenance. Lee shoved a note under the door that apologized for the issues and wished me a "happy birthday." Did not meet expectations.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Phoenix, AZ

Incredible!!!

Posted 13-Dec-2014
This was one of the most amazing hotels I have ever stayed at. Incredible views, close to everything, and the room and staff were so great. I will stay here again and absolutely recommend to my friends and family!!