Ratings based on 1,758 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Nov-2014
Wonderful time , great staff, great bar , beautiful views,and location is awesome.
3 out of 5
Recommended
for Everyone
by A verified traveller

Beware room service charges

Posted 19-Nov-2014
Pros: Clean, comfortable, elegant.
Cons: Room service billing must be more transparent.
Location: Good central location, steps from the "magnificent mile".
Hotel is excellent overall, but the room service bill left a sour taste for me. I travel frequently and order room service all the time, so I know what is reasonable and what is outrageus. For dinner, I ordered a burger and pot of coffee. I was charged $40.24 on check out. They said there's a $5 delivery charge, plus 20% gratuity, plus tax. Excessive. And the delivery and gratuity were not on the bill that I signed for when the food was delivered to my room. And if I had known about the automatic gratuity, I would not have tipped the waiter $5. Same thing for breakfast next morning (eggs benedict + pot of coffee = $41.54). Very sneaky. Beware.
3 out of 5
by A verified travellerfrom Toronto

Not my favorite Chicago hotel

Posted 18-Nov-2014
Pros: location was convenient to my business needs.
Cons: free Wi-Fi and in room coffee would be a good start.
I stayed here by default as my favorite and frequent choices did not have availability. I have two fundamental issues with this hotel. Recognizing staying in downtown Chicago is an expensive proposition to begin with for the price paid would it really be all that difficult to provide free Wi-Fi and coffee in the rooms. I personally consider both of these base services in todays environment and to have to pay extra for Wi-Fi and room service to get a cup of coffee is simply being too cheap and trying to max how much of my wallet I leave behind. Specific to my room the heating/cooling system was quite a constant noise which bordered beyond "white" noise for the room although it meant you heard nothing else.
5 out of 5
Recommended
for Everyone
by A verified traveller

Love the Swiss

Posted 18-Nov-2014
Pros: Friendly courteous staff, wonderful corner king room, nice facility overall
Cons: add additional shower gel
Location: Nice restaurant 1 block down, Michigan ave just a block away. Close to many attractions
I've only ever stayed in a Corner King so I can't comment to the other rooms, and I love them. The bathroom in any hotel room shouldn't be close to where you sleep (unless you're handicapped) along with the size, that's what I like most. Nice clean comfortable bed, tv with a guide, and a spacious bathroom with all the extras you may need.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom new york

Posted 18-Nov-2014
Expected more comfortable bed. Arm chair wasn't clean. Shower slab could have been cleaner
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Nov-2014
The hotel is perfectly located for both shopping and sightseeing. Michigan Ave is an easy walk. The room is clean, comfortable and spacious. The staff was profession, friendly and eager to make our stay memorable.
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 18-Nov-2014
Pros: Rooftop pool and hot tub. Great view of Chicago from hotel room
Cons: See above
Location: Great location .did Chicago food tour and Chicago theater
Staff was pleasant but I was told to pay for Wi Fi and they would then deduct it from my hotel bill. They didn't . If I hadn't caught it I would have been charged. Hotel bar is too expensive , Service is poor, and they close too early
5 out of 5
Recommended
for Everyone
by A verified traveller

Love the hotel

Posted 17-Nov-2014
Beautiful room with spectacular view of the lake and river. Very clean and comfortable. Would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom St.louis

Posted 17-Nov-2014
They gave us a free room upgrade without even asking. Great Lake,Navy Pier and downtown view from our corner room.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice, Clean, and Good Location

Posted 17-Nov-2014
Pros: Location and staff
Cons: check HVAC systems, new mattresses.
Location: The best part of the hotel is the location. Walking distance to the Mile for shopping, navy pier, restaurants, and the river.
Everyone was very nice. The location isn't bad. The beds are not comfortable at all. Update the beds to memory foam or something, for $300 a night I sort of was left wanting more in terms of comfort. Also the room was roasting hot, even with the thermostat turned down to 65 it was very hot.