Ratings based on 1,564 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 29-Jul-2014
Location: Navy Pier, AMC River East movie theatre, Millenium and Grant parks, Michigan Ave.
Have stayed at Swissotel previously - location is great. I am an early riser so I really like that they have coffee available in the lobby for guests for a couple hours early, early in the morning.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, Alberta

Terrific views

Posted 29-Jul-2014
Pros: Loved the location and views and room was very lovely.
Cons: Should supply coffee in the room considering the cost of staying there.
Nice hotel although bathroom wasn't clean when we arrived. No coffee maker in the room? What's up with that?!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jul-2014
Cons: Valet parking fee way out of line.
We had a pleasant stay. Very clean room with nice views.
5 out of 5
Recommended
for Everyone
by A verified traveller

It was perfect !

Posted 28-Jul-2014
It's in the perfect location we walked everywhere and had a great time.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice location.

Posted 27-Jul-2014
I liked the fact that it's by the river and a short walk to the north part of Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Chicago stopover

Posted 27-Jul-2014
Pros: Excellent position, great ambience, great friendly knowledgeable staff.
Cons: Provide free internet in fee.
Location: Close walking proximity to Chicago's main attractions and hop on/off bus.
Could hardly fault especially when on a special deal
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jul-2014
Efficient pleasantly situated. Room was spacious and comfortable. Bathroom toilet was cramped, but adequate.
1 out of 5
by A verified traveller from c

Would not stay again!

Posted 24-Jul-2014
Booked through expedia and when we came to check in they did not have the room we payed for. We had to downgrade. The room wasn't ready for us so we had to change in the locker room! They did not compensate us at all The hotel had a nice room but the breakfast was disgraceful. Three or four items for $35 a person! Pitiful for the amount of money we paid.
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth Australiaeas

Fantastic views.

Posted 24-Jul-2014
Pros: Great location with fantastic views of the Chicago River and Lake Michigan. Room was very spacious and also provided an empty refrigerator.
Cons: Free Wi-Fi in guests rooms. They could also improve the service at the Starbucks in the Lobby. Very slow in the morning.
Location: Fantastic views of Chicago River and Lake Michigan. Architectural river boat tour close by was great.
Easy friendly and very pleasant check in. Clean, spacious and very comfortable room. Fast hassle free check out. The only negatives were no coffee and tea making facilities and having to pay for Wi-Fi in the room. Parking is expensive at the hotel as well.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jul-2014
The staff was friendly and location was great. Was in town for Rock and Roll half marathon and the location was excellent for walking to Grant park but also for shopping.