Ratings based on 2,010 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Wisconsin

Close to downtown attractions

Posted 24-Feb-2015
We used a private parking service at half price, instead the hotel Valet service. Room was clean, nice and quiet with a beautiful view over the Chicago river. The guy from the reception desk was not friendly, with a cold attitude. First impression always count.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Suburban Chicago

Beautiful hotel & perfect location

Posted 19-Feb-2015
I stayed at Swissotel with my mom for a small vacation. We both agreed that the hotel was one of our favorites, and we travel for mini get-aways at least once or twice per year. I requested a high floor and received a double room on the 40th floor with a beautiful view of Navy Pier. I don't think there is a hotel in Chicago with a more gorgeous view! The staff was professional and knowledgable. I enjoyed the pool on the 42nd floor - it was clean and warm while the temperature outside hit one degree. Truly a five star experience!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wheaton, IL

Posted 17-Feb-2015
Pros: everything, particularly the view.
We stayed at the Swisshotel 2/13. We overlooked Navy Pier and the city; the view was great. The room was beautiful and spacious. We will stay there again.
1 out of 5
Recommended
for Everyone
by A verified travellerfrom Indianapolis, Indiana

Weekend getaway

Posted 17-Feb-2015
Me and my husband stayed at this hotel 2/14/15 for a romantic getaway and it was prefect the room service was pricey but overall the room was clean , food was excellent, and hotel staff was amazing as well . We're going to be visiting again very soon.
2 out of 5
by A verified travellerfrom Chicago, IL

Not what I had reserved

Posted 16-Feb-2015
My fiancée and I were excited to stay at a hotel downtown. When we purchased our stay through Expedia we had paid for a king bed delux room. We ended up getting two double beds that was uncomfortable for 2 people to sleep on. The room and view looked perfect in the picture but in person. The room looked old fashion and the view was not great from the floor level we were on. Why did we pay for a delux when our room was so plain! I feel that they gave us a basic room but we had paid more for the delux! When I called they said that purchasing through 3rd party which was Expedia it does not guarantee us what we ordered! Not a great experience!
2 out of 5
by A verified travellerfrom Minneapolis

Up sales, and hidden charges at every turn.

Posted 13-Feb-2015
Beware: at breakfast, you will spend $7-$10 for a beverage. Not something with alcohol in it, simply juice from concentrate. Parking is another nightmare. The Valet will charge $67/night, whereas self-parking is $37/night. Little hidden scams are just built in everywhere. Everything is mediocre is very overpriced--we went once, and will never go back. I forwarded my concerns to management and got the whole: "I understand, there's nothing we can do." It's best to just stay at a place where the customer comes first and they are more transparent about their added costs. The gym, however, is actually amazing for a hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

One night stay

Posted 09-Feb-2015
Pros: Very clean and modern. Great view (except it was winter)
Cons: The beds are ridiculously small for a double. Also, for a hotel in this price range, I would have expected a mini bar in the room.
Location: Right down town - close to everything
We stayed here one night while visiting my daughter who attends school downtown Chicago. We had friends who really like this hotel and decided to try it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice, Trendy Stay

Posted 06-Feb-2015
Pros: Staff was helpful. Restaurant location was lovely. The emphasis on Going Green was much appreciated.
Cons: For two days of internet, I paid what I do in one month at home and received substandard speed. Paying for internet in hotels is a dying trend.
Had to change my reservation just before checking in. The hotel staff was very accommodating. The hotel itself reminds me of a new-age roman fusion. White-wash walls in the lobby area highlighted with different colored lights. While there, I made use of the restaurant attached.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Feb-2015
Quiet relaxing stay. However you should not charge for wi-fi.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent - w/one small gripe

Posted 01-Feb-2015
Great place with great facilities. The one gripe is that you have to pay for wifi in your room and even for a toothbrush and toothpaste if you forgot yours.