Ratings based on 1,650 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Great Hotel

Posted 01-Sep-2014
Great place to stay. Good location, nice views. Rooms were clean, comfortable and quiet. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Superior WI

1st time to Chicago!!

Posted 31-Aug-2014
We were very pleasantly surprised at the appearance of the hotel. Very comfortable and clean. The entire staff was exceptionally friendly and helpful. We couldn't have been treated better. The view was wonderful! I had no idea which location or hotel to stay at, now that I am a little more familiar with the city, I would definitely choose this one again! Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveller from Georgia

Perfect location and excellent views!

Posted 28-Aug-2014
Pros: It was very clean and the staff was courteous. Great location and views.
Cons: Hot water takes about 2 minutes to warm up in the shower. Shower in corner view rooms is way too small.
Very clean hotel near Navy Pier with excellent views. Walking distance to lots of things. We would stay here again.
5 out of 5
Recommended
for Couples
by A verified traveller from Chicago

Great hotel in great location!

Posted 25-Aug-2014
Pros: The comfortable bed. Friendly staff!
Location: Close to Millienium Park, Buckingham Fountain, Mag Mile, Navy Pier :) close to tons of restaurants & bars!
Very clean hotel! Loved the comfortable bed and view of the Chicago River and the John Hancock building. The room was spacious and clean. Check-in/out was a breeze! Great facilities!
5 out of 5
Recommended
for Everyone
by A verified traveller from Columbus

Wonderful hotel and great location

Posted 25-Aug-2014
I was looking for a four star hotel on various travel web sites for my weekend visit to Chicago. Among the many options I found an "unpublished" rate for a undisclosed 4 star hotel in Chicago. The rate was much reduced and I thought I'd book it and see how it would go. It ended up being a great experience. Friendly front desk young woman checked me in and gave me a room on 30th floor with a nice view of the Chicago River. Very clean and well appointed room with a super bathroom. All pros and no cons for Swissotel Chicago. Highly recommend to others looking for a fab hotel at a great location!
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Great location. Nice Hotel

Posted 25-Aug-2014
Pros: Nice spacious rooms and great service
Cons: Nothing needs to be changed
Location: Close to shopping and restaurants and tour stop locations
Effortless check in and check out. Provided info about the city and always made sure transportation was available.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ilderton Ontario

perfect location for visiting Chicago

Posted 25-Aug-2014
Swisshotel was the perfect location for visiting Chicago. Central to all attractions including Navy Pier and magnificent mile. Beautiful views from hotel room. Hotel staff were friendly and helpful. Hotel room was clean and comfortable. Would stay there again for sure.
4 out of 5
Recommended
for Everyone
by A verified traveller

First class hotel

Posted 25-Aug-2014
Pros: Very modern. Great location.
Cons: Need a proper cue for lining up in lobby for check in.
Location: Great location close to everything
Need signs for lining up at check in. It was really chaotic without any partitions, signs, or instructions. There should have been one line, not many. Otherwise, great stay.
3 out of 5
by A verified traveller

Great location only

Posted 23-Aug-2014
Poor hotel staff poor breakfast worn-out furniture
4 out of 5
Recommended
for Couples
by A verified traveller

excellent view of river

Posted 23-Aug-2014
Pros: the view from room and it was very quiet
Cons: politeness of front staff could be improved. sometimes it looked like they were ignoring. could say hi how can I help you? coffee maker in room
Location: beautiful view from room-lake view. things to do near by boat tours, chocolate store Mannie's. Michigan Ave.
I really enjoyed the hotel and would recommend it. The rooms were well kept daily. Beautiful bathroom, had shower and a tub very nice to have. I heard every morning my husband wanting his coffee as soon he woke up but there was no coffee maker-that would be a nice addition to the room without cost. Chicago is a must see, I did not want to leave! Beautiful shops on Michigan Ave, Willis Building once in a life time and the clear balcony floor isn't scary at all, actually it's fun! Wrigley's Fields is a must do experience, best hot dog in Chicago!