Ratings based on 2,168 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jul-2015
Very good location, the Staff very helpful. I really recommend this Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Girls Weekend

Posted 13-Jul-2015
Pros: Great location
Location: Shopping, close to water front walking/ jogging / biking. Great restaurants
The only disappointment was the shower had very low water pressure. Other then that, great location, very nice
2 out of 5
by A verified traveller

Great location, mediocre service

Posted 12-Jul-2015
The hotel location is great, but the staff not up to par for a hotel of this calibre. We waited more than two hours after check in to get our room. There was one staff person who was very kind. The rest of the staff were mediocre to not nice at all. There was a banging noise in the pipes that kept us most of the night and instead of offering apologies or compensation for this issue, the response was "you should have called us." Calling doesn't help much at 2 a.m. when you have children with you and changing rooms or having maintenance come is not an option at that hour.
5 out of 5
Recommended
for Everyone
by A verified traveller from Deerfield, IL

A most enjoyable stay

Posted 12-Jul-2015
Pros: The elevator technology was new to us and very efficient.
Location: Great location!!!! Navy Pier, Millenium Park, the new Maggie Daley Park.
We needed a room for one night to stay downtown for a party. I liked the location and heard pretty good things about the Swissotel. Our room was perfect as far as the bed and general cleanliness. Though, we are in an era where nothing is free anymore in a room. Well there were the usual bathroom amenities, but no drinking water. No problem. We generally haul in our own. If I could get another good deal, we would certainly go back here!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Jul-2015
Everything I needed for my business trip to Chicago. Large rooms, efficient staff and good exercise facilities. Only down side wi-fi not included with room purchase.
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Simply Amazing

Posted 28-Jun-2015
Pros: Everything.
Cons: Nothing.
Location: Perfect downtown location. The views were amazing both at night and during the day.
I cannot say enough. Everything was first rate, EVERYTHING. We would never stay anywhere else. We also enjoyed a fabulous meal at the Palm restaurant downstairs. The serice was first class all the way, and the lobster dinner was the highlight of our trip.
1 out of 5
by A verified traveller from Chicago

Don't let the lobby fool you...

Posted 22-Jun-2015
Outdated dirty rooms. It took 2 face to face request and 2 phone calls to get room cleaned. Towels soiled from previous use...YUK! Pool water merkey all the time...never clear. BIG DISAPPOINTMENT
3 out of 5
by A verified traveller

Posted 12-Jun-2015
It was ok. Nothing stunning. I would find something else.
5 out of 5
Recommended
for Everyone
by A verified traveller from michigan

Family of 4, weekend in Chicago

Posted 08-Jun-2015
Pros: Hotel staff extremely friendly and helpful.
Cons: the ONLY thing I can think of is the ice machine on our floor wasn't working the 3 days we were there, so had to go up to the 12th to get ice.
Location: Great location. Not a long walk to Navy Pier (or a very quick taxi). Lots of eating options close by, even a Palm restaurant in the hotel lobby.
We would stay again. Our 9th floor room had a view of Wacker with the river running alongside, it was a great view to see and made the room seem bigger and more inviting. the room was spacious, the bathroom not great in size, but manageable with a nice shower and a separate oversized tub.
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Great Experience

Posted 26-May-2015
Great price, service and location. Highly recommend the Swissotel Hotel.