Ratings based on 2,105 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location

Posted 09-Sep-2014
Cons: Expedia plus advertised services were not honored
Location: Heart of the Gold Coast!
Nice experience but this hotel offers nothing special. It was convenient to friends homes, which is why we selected it. I will continue to try other hotels in the area.
5 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis, MO

Nice hotel in a nice neighborhood

Posted 02-Sep-2014
We thoroughly enjoyed our stay at the Sofitel Chicago Water Tower. The room was clean and comfortable. The bathrooms are very nice and have good hot water with lots of pressure. We brought our dog and the staff welcomed him along with us. The neighborhood the hotel is in is very nice, with lots of good places to eat a few blocks north of the hotel within in walking distance. A few blocks south of the hotel there is a McDonald's and Chick-fil-a and other less fussy places to eat at too. A starbucks is on the back side of the hotel in the same block. The red line is within 3 blocks and the bus stops on the hotel's block if you are into using the CTA. A long line of cabs is usually waiting outside the hotel as well. Overall we were very pleased with our stay
3 out of 5
by A verified traveller from Chicago

Sofitel Chicago Water Tower

Posted 02-Sep-2014
Pros: Art work and colors were very attractive.
Cons: Over priced. There are many better options in the neighborhood for less.
Location: Very good location in the center of up-scale resturants and shopping. If you prefer to overpay, this hotel is perfect for you!
Reserved and paid for an upgraded room. Received a smaller room with a view of a building under construction and not the premium east view of the skyline. Room temperture was very warm. Turned thermostat down to 66, still very warm and stuffy.
5 out of 5
Recommended
for Everyone
by A verified traveller from Rochester, MI

fabulous facility in a central chicago location

Posted 02-Sep-2014
Cons: feel, culture, facility, staff, - nothing to dislike
Location: everything is nearby - loved it!
very international, knowldegeable staff, prompt service, updated facility, great spot! I'll go there again!
3 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Great location!

Posted 01-Sep-2014
The Hotel is clean and staff friendly .. Location great close to shopping and restaurants. Had an unfortunate thing come up , my wallet was stolen from my room and a man tried to get into our room. Not happy about security! The incident is still under investigation!
5 out of 5
Recommended
for Everyone
by A verified traveller from Omaha

Spectacular Hotel

Posted 27-Aug-2014
Pros: Everything.
Cons: Free in room Wi-Fi
I only stayed for a single night, but I loved everything about the hotel. The room was extremely comfortable. The spacious all marble bathroom was quite nice. The view was great. The bed was a slice of heaven. I melted away into it and when I woke up the next morning I turned off the alarm and slept for another hour. It was just too difficult to leave the comfort of that bed. The Sofitel will definitely be at the top of my list next time I visit Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller from Auburn, CA

Amazing downtown Chicago hotel

Posted 26-Aug-2014
Just great hotel on all aspects, location, room view, staff, decor, etc…. Always enjoying coming back there. Keep the great work, thanks.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Aug-2014
Great hotel in a great location to all Chicago has to offer!
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Great Hotel

Posted 24-Aug-2014
Pros: Everything
Cons: Needs no improvement.
Were very happy to be staying in such a beautiful hotel in a good location close to activities and transportation. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel

Posted 14-Aug-2014
Pros: Everything worked well!
Cons: The parking was extremely expensive!
Location: Shopping, Shopping, Shopping
Excellent Hotel! Close to everything, especially shopping, dining, entertainment!