Ratings based on 2,622 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Business stay, very satisfied

Posted 26-Apr-2015
Pros: Staff, accusations and location
The staff is outstanding, professional and friendly. They made our visit very pleasant and efficient. Excellent location proximately to restaurants and shopping. Safe to walk outside at night
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Gold Coast winner

Posted 25-Apr-2015
The hotel has a great location, lovely staff and beautiful rooms. What more can you ask for?
5 out of 5
Recommended
for Everyone
by A verified traveller

Would Return Here

Posted 24-Apr-2015
Lovely property - very comfortable and nicely appointed room with a good view, desk, and very comfortable bed and linens. When I couldn't get room service (no answer after multiple calls) I went to the front desk and they were really accommodating and had it ordered and sent up promptly. Small fitness room would be the only drawback here.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

EXCELLENT HOTEL

Posted 24-Apr-2015
Overall I was impressed with the friendly efficient service and the top notch quality of the room and restaurant/bar. Excellent location too. Good job Sofitel!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Apr-2015
Friendliest hotel staff I've had. Attentive, concerned, and want to make your visit the best.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Posted 22-Apr-2015
Quiet, well run hotel with European flair. Room carefully planned and very comfy. Bathroom is devine with French amenities. Everything works properly. Only minor flaw was inconsistent housekeeping, some days perfect, others missed a soap or failed to replace shampoo. Overall a lovely hotel, very pleasant stay and would repeat visit without question.
5 out of 5
Recommended
for Everyone
by A verified traveller

A Hidden Gem in Chicago

Posted 22-Apr-2015
I was recently in Chicago for a Seminar and needed to book a room for the first night of my travels as the other hotel where I was later staying could not accommodate a Wednesday night stay. I found the staff to be particularly helpful. I forgot my Ipad Mini Lightening Charge Cord in the room and when I stopped back on the following day, Volkan, who was at the front desk personally went to the room and retrieved if for me. The availability of coffee, fruit and free work out facilities made the hotel a value where the other hotel where I later stayed charged for everything. The hotel is hip and has updated amenities and is centrally located to great restaurants and shopping. I will definitely be returning to stay here in the future.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Washington, DC

Nice hotel, convenient location

Posted 21-Apr-2015
Pros: Fantastic healthy choices for breakfast, including protein shakes, white omelettes and Greek yogurt. Andry, our waiter was excellent.
Cons: Should allow late check-outs (later than 1 pm, maybe up to 2 pm). Would have preferred an arm chair rather than a lounging chair in the room.
Didn't spend much time in the hotel, but it was very comfortable and quiet. Front desk staff very courteous. Concierge services were very good. The bed was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom M

Great hotel in Chicago

Posted 18-Apr-2015
The Sofitel is in a perfect location . We were upgraded to a Junior suite which was very nice. The staff was very helpful and friendly. I would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great service and amenities

Posted 17-Apr-2015
Pros: friendly and helpful staff, wonderful amenities, comfortable bed!
We had a great time at the Sofitel. The location was perfect for sightseeing, shopping and exploring the numerous restaurants in downtown Chicago. It's 2 blocks from a CTA station so it's very accessible. The staff were all very friendly, courteous and helpful! When our flight got cancelled and we had to recheck back into the hotel for an extra night, we got upgraded as a "thank you" for coming back. It made our day after all the trouble we had to deal with the cancelled flight! They also offer free wifi, which may be a small thing but a lot of high end hotels ask you to pay for this as an extra. I would come back and stay here again, because even with a little bit higher room rate, you're getting your money's worth in terms of comfort and service.