Ratings based on 2,124 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Wedding Weekend

Posted 29-Sep-2014
Pros: Staff, Concierge, Rooms, Restaurant, Lobby
Cons: Not Much!
Location: Great location in the heart of the Gold Coast, near food, shopping, great restaurants and church.
Our wedding weekend was a total success with the help of Sofitel Chicago. We had three rooms, a King Suite, a JR Suite and one King Bed. The two suites were used for bride and groom prepping. They were great rooms to entertain friends and family prior to the ceremony. The Sofitel Chicago is a wonderful place in a perfect location. We have stayed here several times and enjoy it more and more every time.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Sep-2014
Pros: Good Location. Nice and clean hotel. Staff was nice. Food at the onsite restaurant was very good. Bedroom was fantastic.
Cons: Have a bathroom in the downstairs lobby area. A number of us at the conference had to run of the stairs or take the elevator to the 2nd floor.
Never stayed at a Sofitel hotel before and had a wonderful experience. The rooms were very clean and a good size. The beds had extra padding for comfort, which was very nice. The Bathroom was nice and big. The staff was very nice and friendly. Enjoyed my stay. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hamilton, ON Canada

Chicago and the Sofitel

Posted 29-Sep-2014
Pros: Location and comforts.
Cons: A couple of comfortable chairs in the room.
Location: We were at the heart of the 'Magnificent Mile' ... Michigan ... everything was close by and accessible for our pleasure and enjoyment.
The whole experience was wonderful. Staff were very friendly, helpful and accommodating in so many ways.
5 out of 5
Recommended
for Everyone
by A verified traveller

5 star class

Posted 23-Sep-2014
Pros: Staff
Location: Everything walking distance
Michael at guest relations was awesome Great location Great staff Makes a great hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Johannesburg

EXcellent location. Close to Lake Michigan

Posted 17-Sep-2014
Pros: Excellent service provided by conceirge.
Location: Lake Michigan. Shopping malls. Museums. River cruises.
Very enjoyable. Excellent service by all staff. Good gym.
3 out of 5
by A verified traveller from Dhahran

Modern hotel but not again

Posted 15-Sep-2014
The hotel staff are cold and lack the sense of customer service. This is a reflection of the hotel attitude toward his guests. I am an expedia gold member legible for upgrade. Despite my 6 nights stay the hotel management showed zero interest to accommodate my request. The phrase they used ( subject to availability ). There are many other much nicer and courteous hotels in chicago magnificent mile area and I I do suggest to look for other hotels before some one consider this hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location

Posted 09-Sep-2014
Cons: Expedia plus advertised services were not honored
Location: Heart of the Gold Coast!
Nice experience but this hotel offers nothing special. It was convenient to friends homes, which is why we selected it. I will continue to try other hotels in the area.
5 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis, MO

Nice hotel in a nice neighborhood

Posted 02-Sep-2014
We thoroughly enjoyed our stay at the Sofitel Chicago Water Tower. The room was clean and comfortable. The bathrooms are very nice and have good hot water with lots of pressure. We brought our dog and the staff welcomed him along with us. The neighborhood the hotel is in is very nice, with lots of good places to eat a few blocks north of the hotel within in walking distance. A few blocks south of the hotel there is a McDonald's and Chick-fil-a and other less fussy places to eat at too. A starbucks is on the back side of the hotel in the same block. The red line is within 3 blocks and the bus stops on the hotel's block if you are into using the CTA. A long line of cabs is usually waiting outside the hotel as well. Overall we were very pleased with our stay
3 out of 5
by A verified traveller from Chicago

Sofitel Chicago Water Tower

Posted 02-Sep-2014
Pros: Art work and colors were very attractive.
Cons: Over priced. There are many better options in the neighborhood for less.
Location: Very good location in the center of up-scale resturants and shopping. If you prefer to overpay, this hotel is perfect for you!
Reserved and paid for an upgraded room. Received a smaller room with a view of a building under construction and not the premium east view of the skyline. Room temperture was very warm. Turned thermostat down to 66, still very warm and stuffy.
5 out of 5
Recommended
for Everyone
by A verified traveller from Rochester, MI

fabulous facility in a central chicago location

Posted 02-Sep-2014
Cons: feel, culture, facility, staff, - nothing to dislike
Location: everything is nearby - loved it!
very international, knowldegeable staff, prompt service, updated facility, great spot! I'll go there again!