Ratings based on 2,782 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Great location, close to shopping & restaurants

Posted 28-Jul-2015
Rooms are incredibly comfortable, clean, lovely bathrooms. Hotel service was wonderful, everyone incredibly helpful. The only downsides were, the lighting behind the bathroom mirror was so bright it was almost blinding could really use a dimmer. And the TV system was really out of date, no working guide so you had no idea what was on. Otherwise a wonderful location, the rooms are wonderful, would definitely recommend.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Boston

Posted 27-Jul-2015
Location: Many great restaurants near by.
I respected the efforts made to conserve water, energy, and resources. I feel better about staying in a hotel that is conscious of its footprint.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jul-2015
Pros: Location and staff
Location: Close enough to walk most places and the lake
Check in was fast and very accommodating. The room was acceptable and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller from Pennsylvania

Exceptional Hotel

Posted 22-Jul-2015
Pros: The rooms are beautifully appointed we also had excellent views. The fitness center is modern and well maintained. Very quiet also.
Cons: My whole career has centered around customer service and customer satisfaction and I can't think of a single improvement. Top Notch!
Location: This location is excellent for tourism. We didn't even rent a car. Taxis are plentiful and there are many great things to see and experience nearby.
Modern amenities served up with European flair. The staff and the facilities are equally exceptional.
5 out of 5
Recommended
for Everyone
by A verified traveller from United Kingdom

Lovely hotel, friendly staff

Posted 22-Jul-2015
Pros: Friendly staff, nice bar area and comfortable rooms
Cons: price for the drinks in the mini bar in the room very high indeed 7.50 for bottle of water!
Location: near to the lake beach and a short walk to the pier area
Lovely hotel, in the center of Chicago. Easy walk to the shops on miracle mile, close to restaurants etc.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tuscola, Il

Different. But different is good...Right?

Posted 20-Jul-2015
Pros: The staff was friendly and the hotel was clean and quiet.
Cons: I think the staff have done a very good job accommodating its typical clientele. I am just a farm fed country girl who likes it simple.
Location: You are downtown Chicago. Everything is possible and close by!
Was in town for the Blackhawks Convention. This was our first time staying at this hotel. The hotel was a little more upper scale than we prefer, but everyone was very nice. The room was like an ice box when we walked in. But then again, it was 112 degrees outside..so my husband enjoyed the coldness. The food on the menu was not in our taste, but the hotel sits in perfect location for great food. The bed was comfortable and the room was very spacious. Very very clean!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 20-Jul-2015
Pros: Clean, excellent staff
Location: Near many shops and restaurants.
Excellent hotel! Comfortable rooms. Staff was very helpful.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Hertfordshire, UK

In a neighbourhood but also at the centre

Posted 17-Jul-2015
Pros: Excellent postion - can walk to all the central attractions but also in a neighbourhood where local people live and wprk
Cons: Some possibility to open the window, even slightly
Location: Next to Hancock Tower and Michigan Avenue and also with walking distance to the Lake, millennium Park, Sears Tower etc
Staff all helpful and very pleased to see the guests
2 out of 5
by A verified traveller from Las Vegas

filthy room. sheets weren't changed, etc.

Posted 14-Jul-2015
Pros: Doormen were kind and friendl.
Cons: Cleanliness!!
Location: Good, central location
Room was unclean. Dirty phone. Towels were not laundered. Room did not smell fresh. Dust was abundant. Bed too soft. Concierge did not know enough to make good recommendations. Would not recommend this to anyone. Way below what I expected.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jul-2015
Overall experience was very good at this hotel, but wish our room had a microwave.