View from property

Reviews of River Hotel

4 out of 5
River Hotel
75 East Wacker Drive, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1665 out of 2727 reviews" "
Rating 8 - Good. 571 out of 2727 reviews" "
Rating 6 - Okay. 262 out of 2727 reviews" "
Rating 4 - Poor. 132 out of 2727 reviews" "
Rating 2 - Terrible. 97 out of 2727 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Stephanie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Hotel was an hour and a half late for check in. Closest parking is 3 blocks away for $30 a day otherwise it’s $50 for valet. Room was small, bathroom had no fan, shower water went everywhere since there was only a curtain that wasn’t long enough, hardly any toiletries, not enough towels, we had to call down immediately for things we needed when it should’ve just been in the room. The tv kept disconnecting from WiFi and wasn’t working so we couldn’t use that. The bed was extremely uncomfortable, the window you could hear straight through, every siren, every person, every single noise through the night you hear. The front door - the worst. There was no seal on the door so you could see light through the hallway. It SLAMMED shut, so all the doors were extremely loud. The neighbors door you heard all hours of the night, heard them coming in and out often, was extremely frustrating as you’re trying to sleep. The elevators, we could not figure out to begin with and kept getting stuck until someone in the elevator informed us you need your key to access it which was never told to us at the front desk so that was a very frustrating process. Overall this hotel needs some cleanliness skills, sound proofing, overall updating, and better hosting skills. The staff in the front was very helpful this all isn’t on them, they were very nice and got us what we needed for what they could. But this was not a good stay and do not recommend. If your going to stay in the city, get something nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tae Won

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay will be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Eliette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 4 nights in Mar 2024
Response from CQ on 28 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Karim, Pembroke Pines

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 2 nights in Mar 2024

10/10 Excellent

Lilly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and super nice place for a lower price.
Stayed 1 night in Mar 2024
Response from CQ on 28 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Anton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river view was really good and the staff was always polite and helpful. Great experience overall!
Stayed 2 nights in Mar 2024
Response from CQ on 27 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Zlatka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 4th time staying there. I like everything about the property and the area. Also they have one of the nicest staff working there.
Stayed 3 nights in Mar 2024
Response from Raina A on 27 Mar 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you keep having these wonderful experiences during your stays with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback. We love having you and cant wait to host you again !

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to food, shopping and always felt safe walking the area.
Stayed 2 nights in Mar 2024
Response from Raina A on 27 Mar 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

10/10 Excellent

Yadira

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great Hotel!! Not complaints at all!! Great location affordable price,clean,nice and helpful staff
Stayed 4 nights in Mar 2024
Response from Raina A on 27 Mar 2024
We are glad that you found our facilities and services to your satisfaction. Your compliments regarding our staff's friendliness and professionalism are greatly appreciated. We will make sure to pass on your kind words to them, as it will serve as motivation to continue delivering exceptional service. We look forwarding to hosting you again soon!

10/10 Excellent

Arelis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from CQ on 28 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024

6/10 Okay

Rachel

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Raina A on 27 Mar 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us. We take guest feedback seriously and use it as an opportunity to improve our services. We hope to have the opportunity to make it right in the future.

10/10 Excellent

Valerie

Travelled with group
Liked: Property conditions & facilities
My friend and I really enjoyed our stay.
Stayed 3 nights in Mar 2024
Response from CQ on 26 Mar 2024
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again for your support!

8/10 Good

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean, but our room was the size of a big closet. I loved the refillable water bottles on the property, and the staff was fantastic, especially this one guy (I can’t remember his name), but he was great to us our entire stay. Overall, it's a great place to stay!
Stayed 3 nights in Mar 2024
Response from CQ on 26 Mar 2024
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again for your support!

10/10 Excellent

Hector

Stayed 1 night in Dec 2023
Response from CQ on 26 Mar 2024
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!

6/10 Okay

Joan

The price was great. The hotel was very clean. They do not provide a Hair driver or a mini fridge in the room, but hey, they do provide a yoga mat. The location is great. However, the hotel is totally without any charm or personality. That being said, if you’re just looking for, a clean room with baths to sleep in in a nice part of town. This is your hotel. If you’re looking for more of a “hotel experience” you’d be better off at places like the allegro or the Palmer house.
Stayed 4 nights in Mar 2024
Response from CQ on 26 Mar 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

10/10 Excellent

Sardis

Liked: Cleanliness, staff & service, property conditions & facilities
Property was easy to access. Walking distance to restaurants and other entertaining spots.
Stayed 1 night in Mar 2024
Response from CQ on 26 Mar 2024
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again for your support!

8/10 Good

Eliza Flor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing for its price. It’s just the elevator takes so long but it’s worth the money. It’s convenient to a lot of places
Stayed 1 night in Mar 2024
Response from CQ on 25 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

zoe

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
the bed was not comfy at all and the tv was very old, besides that it was a nice hotel
Stayed 1 night in Mar 2024
Response from CQ on 25 Mar 2024
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, location and rooms.
Stayed 3 nights in Mar 2024
Response from CQ on 25 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Jennette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We arrived around 11, as expected the room is not available, we just asked to leave our bags so we can go explore the area. We came back 3:10, still no room available, told us to wait 20 minutes but 4pm came and still waiting. Went back to the counter sit there another 10 minutes more or less before we finally checked in.
Stayed 2 nights in Mar 2024
Response from CQ on 25 Mar 2024
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!

10/10 Excellent

maria Corazon

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place cos it is close to all the establishments. Views are incredible.they provided a coffee by the lobby. Easy to check in and check out.parking is 5 mins away.you will walk to go back to hotel but it is okay cos it is safe to walk lots of views to see but you can ask for valet parking ao you dont have to walk.but overall it is a nice hotel to stay.
Stayed 1 night in Mar 2024
Response from CQ on 23 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the convenience to Magnificent Mile and the River Walk. Did not like lack of TV channels in room and waiting on elevator all the time.
Stayed 3 nights in Mar 2024
Response from Raina A on 24 Mar 2024
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!

10/10 Excellent

anthony, Northbrook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean. Great service.
Stayed 1 night in Mar 2024
Response from Nikalette on 23 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a gem! The staff is amazing!
Stayed 2 nights in Mar 2024
Response from Nikalette on 23 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

6/10 Okay

Pranjal

Stayed 3 nights in Mar 2024
Response from Raina A on 24 Mar 2024
We are sorry to hear we didn't meet your expectations. We appreciate you taking the time to review our hotel. Even though our hotel did not meet your needs, we hope you enjoyed our great location.

10/10 Excellent

George B, Green Bay

Easy check in , friendly staff, rooms are nice
Stayed 1 night in Mar 2024
Response from Nikalette on 22 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Ramnik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nikalette on 23 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Emerson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is comfortable
Stayed 1 night in Mar 2024
Response from CQ on 21 Mar 2024
We appreciate your kind words! Thank you for sharing experience, and we look forward to hosting you all in the near future!

10/10 Excellent

Jessenia

Stayed 1 night in Mar 2024
Response from CQ on 20 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Rahul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Approachable. Downtown. Overall liked it. Only thing missing is small fridge in the room.
Stayed 2 nights in Mar 2024
Response from Nikalette on 20 Mar 2024
We appreciate the kind words and awesome rating! We hope to have you with us again in the near future.

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at check in was friendly
Stayed 1 night in Mar 2024
Response from Nikalette on 20 Mar 2024
We appreciate the kind words and awesome rating! We hope to have you with us again in the near future.

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff!
Stayed 1 night in Mar 2024
Response from Nikalette on 20 Mar 2024
We appreciate the kind words and awesome rating! We hope to have you with us again in the near future.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Such a great location. I've been here before and I'll be back again.
Stayed 2 nights in Mar 2024
Response from Guest Experience Manager on 18 Mar 2024
Thank you for leaving such awesome feedback! We appreciate your business and hope to see you again in the near future.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on 18 Mar 2024
Thanks for the awesome rating! We hope to serve you again in the near future.

10/10 Excellent

Grace

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CQ on 21 Mar 2024
We are ecstatic to hear that your stay was a great one! Thank you for the review and we look forward to hosting you all in the future!

6/10 Okay

Faith

Liked: Cleanliness
Great location and staff.
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on 18 Mar 2024
Thank you for the kind words. We hope to serve you again in the near future.

10/10 Excellent

CRISSY

Travelled with group
Liked: Amenities
Love it
Stayed 1 night in Mar 2024
Response from CQ on 17 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

6/10 Okay

Amanda

Travelled with partner
Disliked: Staff & service, amenities
For the most part, we enjoyed our stay. Parking was not fabulous. We had to use a valet from a different property and when we approached them the night before a big event to ask about getting our car, they said it would not be a problem at all. Then when the time came, we couldn’t get our car. So we spoke to front desk and they suggested late check out. The night before we tried to be proactive and ask for late check out, but they said it wasn’t possible. It was a big event today and I get that… but we tried to be proactive and were lied to. It was a sad way to end our visit.
Stayed 5 nights in Mar 2024
Response from CQ on 17 Mar 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us. We take guest feedback seriously and use it as an opportunity to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.

10/10 Excellent

Maria Felisa, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of our stay at the River Hotel was the exemplary service provided by Ronnie during our check-in process. He provided efficient and courteous service and demonstrated professionalism in the manner by which he carried out his functions. The rooms were immaculately clean and in good condition. Highly recommend this hotel!
Stayed 3 nights in Mar 2024
Response from CQ on 17 Mar 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from CQ on 17 Mar 2024
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

edrionna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and hotel was clean and quiet would recommend and will be staying again
Stayed 1 night in Mar 2024
Response from CQ on 17 Mar 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

6/10 Okay

Luoqi

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from CQ on 17 Mar 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

6/10 Okay

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how close it is to fun areas. Didn't get much of a view though
Stayed 2 nights in Mar 2024
Response from CQ on 17 Mar 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

10/10 Excellent

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in.
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on 16 Mar 2024
Thanks for the awesome rating and have a great weekend!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was nice
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 16 Mar 2024
Thanks for the kind words and awesome rating. Have a great weekend!

10/10 Excellent

Misti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel! Very clean and convenient to all the restaurants and sight seeing places! Staff was super nice and helpful!
Stayed 2 nights in Mar 2024
Response from Guest Experience Manager on 16 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CQ on 17 Mar 2024
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!